Troubleshooting Guide; Maintenance - Panasonic DVD-S35 Operating Instructions Manual

Troubleshooting guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not
solve the problem:
In the U.S.A., contact the Panasonic Customer Call Center at 1-800-211-7262, or e-mail consumerproducts@panasonic.com, or web site
(http://www.panasonic.com).
In Canada, contact Panasonic Canada Inc. Customer Care Centre at 1-800-561-5505, web site (www.panasonic.ca), or an authorized
Servicentre closest to you.
In other areas, consult your dealer.
Power
≥Insert the AC power supply cord securely into the household AC outlet.
No power.
≥The unit automatically switches to standby after approximately 30 minutes in the stop mode. Turn the
The unit is automatically switched
to the standby mode. power back to ON.
≥The SLEEP timer functioned.
Operation
≥Some operations may be prohibited by the disc.
No response when buttons
pressed. ≥The unit may not be operating properly due to lightning, static electricity or some other external factor.
Reset procedure:
Press [POWER Í/I] to switch the unit to the standby mode and then back to ON.
Alternatively, press [POWER Í/I] to switch the unit to the standby mode, disconnect the AC power
supply cord, and then reconnect it.
≥Check that the batteries are installed correctly.
No operations can be performed
≥The batteries are depleted: Replace them with new ones.
with the remote control.
≥Point the remote control at the remote control sensor and operate.
≥Condensation has formed: Wait 1 to 2 hours for it to evaporate.
Play doesn't start (or stops
≥This unit cannot play discs other than the ones listed in these operating instructions.
immediately) when you press
≥You can only play DVD-Video if their region number is the same or includes the same region number as
[1] (PLAY).
the unit or if the DVD-Video is marked "ALL". Confirm the region number for the unit on the rear panel.
≥The disc may be dirty and may require cleaning.
≥Ensure that the disc is installed with the label of the side to be played facing upwards.
≥Check that the DVD-RAM has something recorded on it.
≥This function depends on software availability.
Cannot select alternative
≥Try selecting from the disc's menu if one is available.
languages.
≥This function depends on software availability.
No menu play.
≥This function depends on software availability.
No subtitles.
≥Subtitles are cleared from the television. Display the subtitles.
≥Subtitle position is wrong. Adjust the position.
≥This function depends on software availability.
Soundtrack and/or subtitle
language is not the one selected
with the SETUP menus.
≥This function depends on software availability. Even if a disc has a number of angles recorded, these
Cannot change angle.
angles may be recorded for specific scenes only.
You have forgotten your ratings ≥While stopped, press and hold [D] and [;] on the unit and then also press and hold [<] on
password. the unit until "Initialized" disappears from the television. Turn the unit off and on again.
Reset all the settings to Factory All settings will return to the default values.
Preset.
≥Reload the disc for the setting to be effective. Press [<] to open the tray, then press [1] (PLAY) to
The unit doesn't play the data type
(WMA/MP3 or JPEG) selected in start play.
"Mixed disc – Audio & Stills" in
the SETUP menu.
Picture
≥Some distortion is normal during SEARCH.
Picture distorted.
≥Restore the zoom ratio to a1.00.
Menu not displayed correctly.
≥Set the subtitle position to 0.
≥Set "4:3 Aspect" to "Normal".
≥Check the connection.
No picture.
≥Make sure the television is on.
≥Ensure the television's video input setting (e.g., VIDEO 1) is correct.
≥Go to Video in the SETUP menus, and change "TV Aspect" to suit your television.
The picture shown on the
≥Use the television to change the aspect to the correct one.
television is not normal.
(The sides of the picture are cut If your television cannot change the aspect when input is progressive, try changing "4:3
off, the picture is stretched Aspect" with the on-screen menu icons.
≥Turn off the zooming feature of your television if you are using Variable Zoom.
horizontally, or black bands
≥Ensure that the unit is connected directly to the television, and is not connected through a video
appear at the top and bottom of
the screen.) cassette recorder.
≥Change "Video output mode" to "480I" so "PROG." on the display goes out. This problem is caused
There is ghosting when
progressive output is on. by the editing method or material used on DVD-Video, but should be corrected if you use interlace
output.
≥Check the settings in the On-Screen Menu Icons' Picture Menu.
Picture quality is poor.
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Picture
≥The unit and television are using different video systems.
The SETUP menus and other
screens shown on the television [Units\for\the\Middle\East,\South\Africa,\Russia,\Australia\and\N.Z.]
are displayed incorrectly. Use a multi-system or PAL television.
Colors appear faded. [Units\for\other\areas]
Use a multi-system or NTSC television.
Sound
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No sound. ≥Check the connections.
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Distorted sound. ≥Check the volume on the equipment you have connected.
–
≥Ensure that the input settings on the other equipment are correct.
≥Turn ADVANCED SURROUND off if it causes distortion.
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≥Output from this unit will be in stereo (two channels) when ADVANCED SURROUND is on. Turn
ADVANCED SURROUND off if you are using three or more speakers.
≥If the "D.MIX" indicator on the display goes out while playing a multi-channel DVD-Audio disc, sound
–
only comes from the front left and right speakers. Read the disc's instructions for details.
–
≥Press [1] (PLAY) to restore normal play after changing the speed.
≥Noise may occur when playing WMA files.
≥If you have connected this unit to other equipment through the DIGITAL AUDIO OUT terminal,
Piercing noise comes from the
speakers. ensure you have selected the correct settings for "Dolby Digital", "DTS Digital Surround" and
"MPEG
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≥DIALOGUE ENHANCER and ADVANCED SURROUND do not work when the unit is outputting
Effects do not work.
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bitstream signals.
– ≥ADVANCED SURROUND does not work if you have changed the play speed.
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Unit displays
≥You inserted a disc the unit cannot play; insert one it can.
"NoPLAY"
6
≥You inserted a blank DVD-RAM.
8
≥Disc is dirty: Wipe it clean.
"CHECK"
–
≥Trouble may have occurred. The number following "H" depends on the status of the unit.
"H∑∑"
–
∑∑ stands for a number.
Reset procedure:
8
Press [POWER Í/I] to switch the unit to the standby mode and then back to ON. Alternatively, press
–
[POWER Í/I] to switch the unit to the standby mode, disconnect the AC power supply cord, and then
–
reconnect it.
14 ≥If the service numbers fail to clear, note the service number and contact a qualified service person.
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≥You haven't inserted a disc: Insert one.
"NoDISC"
≥You haven't inserted the disc correctly: Insert it correctly.
–
Television displays
– ≥You are trying to display incompatible pictures.
"Cannot display group xx, picture
xx"
– "The progressive out is set to ≥Go to Video in the SETUP menus, and select "Enable" in "Progressive Out (Component)".
"Disable""
≥Go to Display in the SETUP menus, and select "On" for "On-Screen Messages".
No on-screen display or only
≥Press [DISPLAY], and press [2, 1] to highlight the Bar Position icon, then press [3, 4] to adjust the
partially displayed.
position.
–
≥Go to Disc in the SETUP menus, and select the preferred language for "Menus".
The disc's menu is displayed in a
different language.

Maintenance

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Clean this unit with a soft, dry cloth.
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≥Never use alcohol, paint thinner or benzine to clean this unit.
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Manufactured under license from Dolby Laboratories. "Dolby", "Pro Logic" and the double-D symbol are trademarks of Dolby Laboratories.
7, 18
– Manufactured under license from Digital Theater Systems, Inc. US Pat. No. 5,451,942, 5,956,674, 5,974,380, 5,978,762 and other world-wide
17 patents issued and pending. "DTS" and "DTS Digital Surround" are registered trademarks of Digital Theater Systems, Inc. © 1996, 2000 Digital
Theater Systems, Inc. All rights reserved.
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Apparatus Claims of U.S. Patent Nos. 4,631,603, 4,577,216, and 4,819,098, licensed for limited viewing uses only.
This product incorporates copyright protection technology that is protected by method claims of certain U.S. patents and other intellectual property
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rights owned by Macrovision Corporation and other rights owners. Use of this copyright protection technology must be authorized by Macrovision
Corporation, and is intended for home and other limited viewing uses only unless otherwise authorized by Macrovision Corporation. Reverse
engineering or disassembly is prohibited.
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" in the SETUP menus' Audio menu.
For the Middle East, South Africa, Russia, Australia and N.Z.
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