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Support information
If you have questions about your TrekStor product or problems, please proceed as follows:
•
Take a look at our FAQ section, where you will find answers to the most frequently asked
questions about your product.
•
Carefully read the operating instructions. The detailed operating instructions are available under
"Downloads" or on the respective product detail page under "Download".
•
Check whether you have entered the correct settings on your device using the product
features and functions as points of reference.
•
Consult the respective product detail page for up-to-date information (such as newly
available firmware updates) on your product.
If you have taken these measures and the problem persists, please contact our service team
directly. Our professional service employees will discuss all of the additional necessary steps
with you and provide individual support to help you quickly and easily continue to address your
concern. Directly contacting us, the manufacturer, via our service hotline or by filling out our service
form allows us to address your concern more quickly and allows you to benefit from high-quality
consulting and support.
You can reach our service team here:
Service form
Service hotline
TrekStor GmbH
Berliner Ring 7
D-64625 Bensheim, Germany
www.trekstor.de
www.trekstor.de/support-en.html
+44 (0) 33 33365896*
* Calls from landlines are charged at the respective telephone rates.
Mobile rates may vary.
BA-STB96Q-V1-10-EN-160607
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