Lenovo ThinkStation P700 Hardware Maintenance Manual
  1. Manuals
  2. Brands
  3. Lenovo Manuals
  4. Desktop
  5. ThinkStation P700
  6. Hardware maintenance manual

Lenovo ThinkStation P700 Hardware Maintenance Manual

High performance single socket workstation
Hide thumbs Also See for ThinkStation P700:
Table of Contents

Advertisement

Quick Links

See also: Configuration Manual , User Manual
ThinkStation P500 and P700
Hardware Maintenance Manual
Machine Types: 30A6, 30A7, 30A8, and 30A9

Advertisement

Table of Contents
loading

Related Manuals for Lenovo ThinkStation P700

Summary of Contents for Lenovo ThinkStation P700

  • Page 1 ThinkStation P500 and P700 Hardware Maintenance Manual Machine Types: 30A6, 30A7, 30A8, and 30A9...
  • Page 2 1 “Read this first: Important safety information” on page 1 and Appendix E “Notices” on page 219. Third Edition (September 2015) © Copyright Lenovo 2014, 2015. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration...

  • Page 3: Table Of Contents

    Accessing a program on your computer . . . Enabling or disabling a device ..An introduction to Lenovo programs ..Selecting a startup device ..
  • Page 4 Diagnostics ....drive ....Lenovo Solution Center ..Installing or replacing the blind-connect UEFI diagnostic program .
  • Page 5 Lenovo Web site ... . Important WEEE information ..Lenovo Support Web site..Recycling information for Japan ..

  • Page 6: About This Manual

    About this manual ® This manual provides service and reference information for ThinkStation computers listed on the front cover. Use this manual along with the advanced diagnostic tests to troubleshoot problems. Important: This manual is intended only for trained service technicians who are familiar with ThinkStation computers.

  • Page 7: Chapter 1. Read This First: Important Safety Information

    • Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. • Before you start the machine, ensure that other service representatives and the customer's personnel are not in a hazardous position. © Copyright Lenovo 2014, 2015...

  • Page 8: Electrical Safety

    • Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine. • Keep your tool case away from walk areas so that other people will not trip over it. • Do not wear loose clothing that can be trapped in the moving parts of a machine. Ensure that your sleeves are fastened or rolled up above your elbows.
  • Page 9 • Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly. • Do not work alone under hazardous conditions or near equipment that has hazardous voltages. •...

  • Page 10: Safety Inspection Guide

    Safety inspection guide The intent of this inspection guide is to assist you in identifying potentially unsafe conditions on these products. Each machine, as it was designed and built, had required safety items installed to protect users and service personnel from injury. This guide addresses only those items. However, good judgment should be used to identify potential safety hazards due to attachment of features or options not covered by this inspection guide.

  • Page 11: Grounding Requirements

    • Wear a grounded wrist strap against your skin to eliminate static on your body. • Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap. • Use the black side of a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices.
  • Page 12 • Connect to properly wired outlets any equipment that will be attached to this product. • When possible, use one hand only to connect or disconnect signal cables. • Never turn on any equipment when there is evidence of fire, water, or structural damage. •...
  • Page 13 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) CAUTION: Use safe practices when lifting. CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device. The device also might have more than one power cord.
  • Page 14 ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 15 ≥18 kg (37 lb) ≥32 kg (70.5 lb) ≥55 kg (121.2 lb) PERIGO A corrente elétrica proveniente de cabos de alimentação, de telefone e de comunicações é perigosa. Chapter 1 Read this first: Important safety information...
  • Page 16 Para evitar risco de choque elétrico: • Não conecte nem desconecte nenhum cabo ou execute instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. • Conecte todos os cabos de alimentação a tomadas elétricas corretamente instaladas e aterradas. •...
  • Page 17 • A utilização de controles ou ajustes ou a execução de procedimentos diferentes dos especificados aqui pode resultar em exposição prejudicial à radiação. PERIGO Alguns produtos a laser contêm diodo de laser integrado da Classe 3A ou da Classe 3B. Observe o seguinte: Radiação a laser quando aberto.
  • Page 18 ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 19 Chapter 1 Read this first: Important safety information...
  • Page 20 ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 21 DANGER Le courant électrique provenant de l'alimentation, du téléphone et des câbles de transmission peut présenter un danger. Pour éviter tout risque de choc électrique : • Ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage.
  • Page 22 ATTENTION: Si des produits à laser (tels que des unités de CD-ROM, de DVD-ROM, des unités à fibres optiques, ou des émetteurs) sont installés, prenez connaissance des informations suivantes : • Ne retirez pas le carter. En ouvrant l'unité de CD-ROM ou de DVD-ROM, vous vous exposez au rayonnement dangereux du laser.
  • Page 23 VORSICHT An Netz-, Telefon- und Datenleitungen können gefährliche Spannungen anliegen. Aus Sicherheitsgründen: • Bei Gewitter an diesem Gerät keine Kabel anschließen oder lösen. Ferner keine Installations-, Wartungs- oder Rekonfigurationsarbeiten durchführen. • Gerät nur an eine Schutzkontaktsteckdose mit ordnungsgemäß geerdetem Schutzkontakt anschließen.
  • Page 24 • über 100 C erhitzen. • reparieren oder zerlegen. Die örtlichen Bestimmungen für die Entsorgung von Sondermüll beachten. ACHTUNG: Bei der Installation von Lasergeräten (wie CD-ROM-Laufwerken, DVD- aufwerken, Einheiten mit Lichtwellenleitertechnik oder Sendern) Folgendes beachten: • Die Abdeckungen nicht entfernen. Durch Entfernen der Abdeckungen des Lasergeräts können gefährliche Laserstrahlungen freigesetzt werden.
  • Page 25 Chapter 1 Read this first: Important safety information...
  • Page 26 ThinkStation P500 and P700 Hardware Maintenance Manual...
  • Page 27 PERICOLO La corrente elettrica proveniente dai cavi di alimentazione, del telefono e di comunicazione può essere pericolosa. Per evitare il rischio di scosse elettriche: • Non collegare o scollegare qualsiasi cavo oppure effettuare l'installazione, la manutenzione o la riconfigurazione del prodotto durante un temporale. •...
  • Page 28 ATTENZIONE: Quando vengono installati prodotti laser (quali CD-ROM, unità DVD-ROM, unità a fibre ottiche o trasmittenti), tener presente quanto segue: • Non rimuovere gli sportelli. L'apertura di un'unità laser può determinare l'esposizione a radiazioni laser pericolose. All'interno dell'unità non vi sono parti su cui effettuare l'assistenza tecnica. •...
  • Page 29 Chapter 1 Read this first: Important safety information...
  • Page 30 PELIGRO La corriente eléctrica procedente de cables de alimentación, teléfonos y cables de comunicación puede ser peligrosa. Para evitar el riesgo de descarga eléctrica: • No conecte ni desconecte los cables ni realice ninguna tarea de instalación, mantenimiento o reconfiguración de este producto durante una tormenta eléctrica. •...
  • Page 31 • No encienda nunca un equipo cuando hay señales de fuego, agua o daños estructurales. • Desconecte los cables de alimentación, los sistemas de telecomunicaciones, las redes y los módems conectados antes de abrir las cubiertas de los dispositivos, a menos que se indique lo contrario en los procedimientos de instalación y configuración.
  • Page 32 Algunos productos láser tienen incorporado un diodo láser de clase 3A o clase 3B. Tenga en cuenta lo siguiente: Cuando se abre, queda expuesto a radiación láser. No mire directamente al rayo láser, ni siquiera con instrumentos ópticos, y evite exponerse directamente al rayo láser. ≥18 kg ≥32 kg ≥55 kg...

  • Page 33: Chapter 2. Product Overview

    • Locations of parts on the system board • Locations of internal drives • Computer features • Software programs provided by Lenovo Locations This section provides the following topics: • “Locating connectors, controls, and indicators on the front of your computer” on page 28 •...

  • Page 34: Locating Connectors, Controls, And Indicators On The Front Of Your Computer

    Locating connectors, controls, and indicators on the front of your computer Figure 1. Front connector, control, and indicator locations Optical drive eject/close button (available on some Power button models) Power indicator Hard disk drive activity indicator Diagnostic indicator Secure Digital (SD) card reader slot Diagnostic Universal Serial Bus (USB) 3.0 connector USB 3.0 connectors (2) Headset connector...
  • Page 35 ThinkStation P500 Figure 2. Rear connector locations Audio line-out connector Microphone connector Personal System/2 (PS/2) keyboard connector Serial connector USB 2.0 connectors (4) USB 3.0 connectors (4) Power cord connector PCI card area (PCI cards available vary by model) Security-lock slot Key-nest slots Ethernet connector Padlock loop...
  • Page 36 Audio line-in connector PS/2 mouse connector Note: For both ThinkStation P500 and ThinkStation P700 computers, one or more discrete graphics cards might be installed in the Peripheral Component Interconnect (PCI) card area. Depending on your computer model, the graphics cards might provide the following connectors: •...
  • Page 37 Connector Description DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. DVI monitor connector Used to attach a DVI monitor or other devices that use a DVI monitor connector. Ethernet connector Used to attach an Ethernet cable for a local area network (LAN).

  • Page 38: Locating Components

    Locating components Notes: • Depending on the model, your computer might look slightly different from the illustration. • To remove the computer cover, see “Removing the computer cover” on page 111. Figure 4. Component locations Heat sink and fan assemblies (amount varies by model) Memory modules (amount varies by model) Cover presence switch (also called intrusion switch) Optical drive, flex module, or front-access storage...
  • Page 39 Figure 5. Locating major FRUs and CRUs Chapter 2 Product overview...
  • Page 40 Wi-Fi adapter card Wi-Fi card module Memory modules Microprocessor System board Battery Keyboard Mouse Blind-connect assembly (some models) For detailed FRU information, such as the FRU part numbers and supported computer models, go to: http://www.lenovo.com/serviceparts-lookup ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 41: Locating Parts On The System Board

    Locating parts on the system board Note: Your computer comes with one of the following system boards. ThinkStation P500 Figure 6. System board part locations Front audio connector Internal speaker connector Optical drive fan connector Memory slot Memory slot Memory slot Memory slot Cover presence switch connector (Intrusion switch connector)
  • Page 42 PCI Express 3.0 x16 graphics card slot PCI Express 3.0 x4 card slot Rear fan connector Microprocessor fan connector Rear fan connector ThinkStation P700 Figure 7. System board part locations Front audio connector Internal speaker connector Rear fan connector Cover presence switch connector (Intrusion switch...
  • Page 43 Microprocessor 1 Memory slot Memory slot Memory slot Thermal sensor Flex adapter slot Internal-storage-drive activity indicator connector 4-pin power connector (used only with a 9364 RAID card) Clear CMOS (Complementary Metal Oxide 4-pin power connector Semiconductor) /Recovery jumper Optical-drive fan connector Front-access storage enclosure control connector SATA 3.0 connector SATA 3.0 connector...

  • Page 44: Locating Internal Drives

    Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. When you install or replace an internal drive, note the type and size of the drive that each bay supports and correctly connect the required cables.

  • Page 45: Locating The Machine Type And Model Label

    Locating the machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The machine type and model label is attached on the front of your computer as shown.
  • Page 46 (UDIMMs), DDR4 ECC registered DIMMs (RDIMMs), or DDR4 ECC load-reduced DIMMs (LRDIMMs). • For ThinkStation P700: Up to 12 DDR4 ECC UDIMMs, DDR4 ECC RDIMMs, or DDR4 ECC LRDIMMs. For more information, see “Installing or replacing a memory module” on page 174.
  • Page 47 For more information, see “Locating connectors, controls, and indicators on the front of your computer” on page 28 and “Locating connectors on the rear of your computer” on page 28. Expansion • Card reader slot • Hard disk drive bays •...
  • Page 48 The operating systems listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

  • Page 49: Specifications

    Accessing a program on your computer Note: For Windows 7, some of the Lenovo programs might be ready to be installed, so you need to install them manually. Then, you can access and use these programs. To install such a program, open the ®...

  • Page 50: An Introduction To Lenovo Programs

    • Lenovo ID (for Windows 10) The Lenovo ID program enables you to create your Lenovo ID and access all supported Lenovo programs and web portals with single sign-on. • Lenovo Device Experience or Lenovo PC Experience (for Windows 10) The Lenovo Device Experience or Lenovo PC Experience program helps you work more easily and securely.
  • Page 51 The SHAREit or Lenovo SHAREit program provides a quick and easy way to share files and folders among computers, smartphones, tablets, or smart TVs with the Android or the Windows operating system installed. SHAREit or Lenovo SHAREit uses any type of network or even no network at all to share files and folders.
  • Page 52 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 53: Chapter 3. Using Your Computer

    When you register your computer with Lenovo, you enter required information into a Lenovo database. The information enables Lenovo to contact you when there is a recall or other severe problem and provide quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

  • Page 54: Using The Wheel Mouse

    • For Windows 7 or Windows 8.1: Use the Fingerprint Manager Pro or ThinkVantage Fingerprint Software program provided by Lenovo. To open the program, see “Accessing a program on your computer” on page 43. For more information about using the program, refer to the help system of the program.

  • Page 55: Setting The Computer Volume

    feature. When you set Wake on LAN to Enabled, the computer will turn on when it receives a specific signal from another computer on the local area network (LAN). To enable the Wake on LAN function or the Wake Up on Alarm function on the Windows 8.1 operating system, do the following: 1.

  • Page 56: Handling And Storing A Disc

    – Direct sunlight • Do not insert any object other than a disc into the drive. • Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive. • Before moving the computer, remove the disc from the drive. Handling and storing a disc When handling and storing a disc, follow these guidelines: •...
  • Page 57 • From the Start screen, do one of the following to navigate to the most recently accessed workspace (application, setting, or desktop): – Using a pointing device: Move the pointer to the extreme bottom-left corner of the screen until the Windows Start-screen control is displayed;...

  • Page 58: Accessing Control Panel On The Windows 8.1 Operating System

    USB key. If your computer does not come with it, contact the Lenovo Customer Support Center to order a recovery disc set or recovery USB key. For a list of Lenovo Support phone numbers, go to http://www.lenovo.com/support/phone. If you cannot find the support telephone number for your country or region, contact your Lenovo reseller.
  • Page 59 Chapter 10 “Recovery information” on page 103. Additionally, in case of a hard-disk-drive failure, you can order a recovery disc set from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 12 “Getting information, help, and service”...
  • Page 60 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 61: Chapter 4. You And Your Computer

    51–61 cm (20–24 inches). Then, position the monitor so that you can view it without twisting your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach. © Copyright Lenovo 2014, 2015...

  • Page 62: Glare And Lighting

    For more information about power cords, see “Power cords and power adapters” on page 1. Accessibility information Lenovo is committed to providing users who have hearing, vision, and mobility limitations with greater access to information and technology. This section provides information about the ways these users can get the most out of their computer experience.
  • Page 63 Keyboard shortcut Function Windows logo key + U Open Ease of Access Center Right Shift for eight seconds Turn on or turn off Filter Keys Shift five times Turn on or turn off Sticky Keys Num Lock for five seconds Turn on or turn off Toggle Keys Left Alt+Left Shift+Num Lock Turn on or turn off Mouse Keys...
  • Page 64 Speech Recognition Speech Recognition enables you to control your computer by voice. Using only your voice, you can start programs, open menus, click objects on the screen, dictate text into documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with only your voice.

  • Page 65: Moving Your Computer To Another Country Or Region

    Then, you can type a message on your computer and send it to the telephone. Documentation in accessible formats Lenovo provides electronic documentation in accessible formats, such as properly tagged PDF files or HyperText Markup Language (HTML) files. Lenovo electronic documentation is developed to ensure that visually impaired users can read the documentation through a screen reader.
  • Page 66 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 67: Chapter 5. Security

    Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop and might also come with a key lock that is built into the computer cover. © Copyright Lenovo 2014, 2015...
  • Page 68 Figure 10. Installing a padlock Figure 11. Locking the computer cover ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 69: Attaching A Kensington-Style Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order such a cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 12.

  • Page 70: Using Fingerprint Authentication

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

  • Page 71: Chapter 6. Advanced Configuration

    Setup Utility program. See “Starting the Setup Utility program” on page 65. Then, follow the instructions on the screen. You can use either the keyboard or the mouse to navigate through menu choices. The keys used to perform various tasks are displayed at the bottom of each screen. © Copyright Lenovo 2014, 2015...

  • Page 72: Using Bios Passwords

    Using BIOS passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Setup Utility program password types The following types of passwords are available: •...

  • Page 73: Enabling Or Disabling A Device

    3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see “Password considerations”...

  • Page 74: Selecting A Startup Device

    69. Enabling ErP LPS compliance mode Lenovo computers meet the eco-design requirements of the ErP Lot 3 regulation. For more information, go http://www.lenovo.com/ecodeclaration You can enable ErP LPS compliance mode in the Setup Utility program to reduce the consumption of electricity when your computer is off or in sleep mode.

  • Page 75: Exiting The Setup Utility Program

    Setup Utility program. Updating or recovering the BIOS Lenovo might make changes and enhancements to the BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com/drivers. Instructions for using the BIOS updates are available in a TXT file that is included with the update files.

  • Page 76: Using System Programs

    Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.

  • Page 77: Recovering From A Bios Update Failure

    Note: If you want to update the BIOS from a flash update disc, the installation instructions might not provide the information about how to record the update disc. See “Recording a disc” on page 50. Recovering from a BIOS update failure To recover from a BIOS update failure, do the following: 1.
  • Page 78 Installing SATA or SAS hard disk drives Ensure that your computer has the minimum number of SATA or SAS hard disk drives installed for the following supported levels of RAID: • RAID Level 0 - Striped disk array – A RAID Level 0 hard disk drive group consisting of at least two hard disk drives –...
  • Page 79 The following four options are displayed after you enter the Intel RSTe configuration utility: 1. Create RAID Volume 2. Delete RAID Volume 3. Reset Disks to Non ‐ RAID 4. Exit Press the up and down arrow keys to select an option. Press Enter to enter the menu for the selected option.

  • Page 80: Quick Raid Setup Using The Lsi Megaraid Bios Configuration Utility

    • The following steps in this section are intended to guide you through a quick setup of basic RAID functions with the LSI MegaRAID SAS adapter. For advanced setup and configuration using this adapter, refer to the complete MegaRAID SAS Software User Guide that is available at http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM007543. This section provides information about the following topics: •...
  • Page 81 • RAID Level 10 - A combination of RAID Level 0 and RAID Level 1 – A RAID Level 10 hard disk drive group consisting of four hard disk drives – Data being striped across hard disk drive groups – Provides both high data transfer rates and complete data redundancy •...
  • Page 82 4. Select Manual Configuration, and then click Next. The Drive Group Definition window is displayed. To create hard disk drive groups, do the following: a. Select one or more hard disk drives for the group (keep pressing Ctrl while selecting more than one hard disk drive).

  • Page 83: Chapter 7. Preventing Problems

    2. Follow the instructions on the screen. Note: The device drivers provided by Windows Update might not be tested by Lenovo. It is recommended that you get device drivers by using Lenovo programs or from the Lenovo Web site at http://www.lenovo.com/drivers.

  • Page 84: Cleaning Your Computer

    • Keep food and drinks away from all parts of your computer. Food particles and spills might make the keyboard and mouse stick and unusable. • Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard.

  • Page 85: Good Maintenance Practices

    The cause of a problem might be change in hardware, change in software, or any other actions that might have taken place. A log book can help you or a Lenovo technician determines the cause of a problem. • Create Product Recovery discs. See “Creating and using recovery media” on page 103 for more information about using Product Recovery discs to restore the hard disk drive to the factory-default settings.
  • Page 86 5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer. 6. Note where any remaining cables are attached to the computer; then, remove them. 7. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage.

  • Page 87: Chapter 8. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at: http://www.lenovo.com/support/phone...

  • Page 88: Troubleshooting Procedure

    If this does not correct the problem, continue with the next step. 6. Run the diagnostic program. See “Lenovo Solution Center” on page 92 for more information. • If the diagnostic program detects a hardware failure or if you are unable to run the diagnostic program, contact the Lenovo Customer Support Center.

  • Page 89: Audio Problems

    If the symptom occurred immediately after you installed new software or a new hardware option, do the following before referring to the troubleshooting information: 1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, ensure that you review and follow the electrical safety information provided with your computer.

  • Page 90: Dvd Problems

    • Ensure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data. •...

  • Page 91: Intermittent Problems

    (one to five hard disk drives) or the LSI MegaRAID SAS adapter is installed. If these actions do not correct the problem, run the diagnostic program Lenovo Solution Center. See “Lenovo Solution Center” on page 92. If you need technical assistance, see Chapter 12 “Getting information, help, and service”...

  • Page 92: Problems With The Keyboard Or Mouse

    Problems with the keyboard or mouse This section provides solutions to keyboard-related and mouse-related problems. The mouse does not work Solutions: • Connect the mouse cable to a USB connector or PS/2 mouse connector. Note: Depending on your keyboard, integrated USB connectors might be available to be used to connect a USB mouse.

  • Page 93: Networking Problems

    The monitor works when I turn on the computer, but goes blank when I start some application programs Solutions: • Connect the monitor signal cable from your monitor to an appropriate connector on the computer. A loose cable might cause intermittent problems. •...
  • Page 94 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable. • The cable is installed properly. • Update or reinstall the Ethernet LAN driver. See “Keeping your computer current ” on page 77. •...

  • Page 95: I Have Connected An Option To My Computer, But It Does Not Work

    4. Select the Playback tab. 5. If you are using the Headset profile, select Bluetooth Hands-free Audio and click the Set Default button. If you are using the AV profile, select Stereo Audio and click the Set Default button. 6. Click OK to close the Sound window. Note: The Bluetooth feature is supported only on some computer models.

  • Page 96: The Printer Does Not Work

    Solution: Install additional memory modules. For instructions on installing memory modules, see “Installing or replacing a memory module” on page 174. To purchase memory modules, go to: http://www.lenovo.com The printer does not work Solutions: • If you are using IEEE-approved printer signal cables, do the following: 1.

  • Page 97: Software Problems

    Software problems This section provides solutions to software-related problems. When using a sort feature, dates cannot be sorted in the correct order Solution: Some programs developed before the year 2000 used only the last two digits of a year to sort dates, assuming the first two digits were 19.

  • Page 98: Diagnostics

    Note: If you cannot isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative. For additional information, refer to the Lenovo Solution Center help system.

  • Page 99: Hardware Diagnostics

    USB key. • If you are using an Android device with the Lenovo Workstation Diagnostics app installed, open the application for details about the error. For more information on the Lenovo Workstation Diagnostics app, go to http://www.thinkworkstationsoftware.com/diags...
  • Page 100 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 101: Chapter 9. Service Checkout And Symptom-To-Fru Index

    If possible, have this information available when requesting assistance from Service Support and Engineering functions. • Machine type and model • Processor or hard disk drive upgrades • Failure symptom – Do diagnostics indicate a failure? © Copyright Lenovo 2014, 2015...

  • Page 102: Symptom-To-Fru Index

    – What, when, where, single, or multiple systems? – Is the failure repeatable? – Has this configuration ever worked? – If it has been working, what changes were made prior to it failing? – Is this the original reported failure? •...

  • Page 103: Power Supply Problems

    Error FRU/Action The start-up drive is not in the boot sequence in Check the configuration and ensure the start-up drive is configuration. in the boot sequence. No operating system installed on the boot drive. Install an operating system on the boot drive. The boot sector on the startup drive is corrupted.

  • Page 104: Post Error Codes

    Beep symptom FRU/Action 4 long beeps: insufficient shadow RAM resources See the detailed failure information in “POST error codes” for option ROM (error code: 8998) or PCIe/PCI MMIO on page 98. (memory mapped input/output) resources (error code: 8999) 2 long and 3 short beeps: graphic card error Perform the following actions in order: 1.

  • Page 105: Miscellaneous Error Conditions

    Error code POST error message Description/Action 1820 This error message is displayed when More than one external fingerprint reader is attached. Power off and more than one external fingerprint remove all but the reader that you set reader is connected to the computer. up within your main operating system.
  • Page 106 Message/Symptom FRU/Action ® Computer will not perform a Wake On LAN (if applicable) 1. Check power supply and signal cable connections to network adapter. 2. Ensure that the operating system settings are set to enable Wake on LAN. 3. Ensure Wake On LAN feature is enabled in Setup/Configuration (see “Starting the Setup Utility program”...

  • Page 107: Undetermined Problems

    Message/Symptom FRU/Action Program loads from the hard disk with a known-good 1. Run the Setup Utility program and check Startup diagnostics diskette in the first 3.5-inch diskette drive sequence. 2. Diskette Drive 3. Diskette Drive Cable 4. System Board 5. Power Supply RPL computer cannot access programs from its own hard 1.
  • Page 108 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 109: Chapter 10. Recovery Information

    Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you must install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: 1.

  • Page 110: Performing Backup And Recovery Operations

    Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices. To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen.
  • Page 111 To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 112: Creating And Using A Rescue Medium

    Creating a rescue medium To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 113: Reinstalling Preinstalled Programs And Device Drivers

    Reinstalling preinstalled programs and device drivers Your computer enables you to reinstall preinstalled programs and device drivers. Reinstalling preinstalled programs To reinstall programs preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to C:\SWTOOLS.

  • Page 114: Solving Recovery Problems

    Reinstalling device drivers that are not preinstalled To reinstall a device driver for an option you installed, refer to the documentation that comes with the option. Note: Reinstall device drivers will change the current configuration of your computer. Reinstall device drivers only when it is necessary to correct a problem with your computer.

  • Page 115: Using The Advanced Startup Options

    1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings ➙ Change PC settings ➙ Update and recovery ➙ Recovery. 2. In the Remove everything and reinstall Windows section, click Get started. Using the advanced startup options Advanced startup options enable you to change the startup settings of your Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.
  • Page 116 Note: To create a recovery medium, see “Good maintenance practices” on page 79. • Use the recovery USB key provided by Lenovo to restore the entire storage drive to the factory-default settings. – If your computer comes with the recovery USB key, follow the instructions shipped with the USB key.

  • Page 117: Chapter 11. Installing Or Replacing Hardware

    1 “Read this first: Important safety information” on page 1. Notes: • Use only computer parts provided by Lenovo. • When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 118: Removing And Reinstalling The Direct Cooling Air Baffle

    CAUTION: Before you open the computer cover, turn off the computer and wait several minutes until the computer is cool. To remove the computer cover, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.
  • Page 119 3. Grasp the handle in the direct cooling air baffle and pull the direct cooling air baffle out of the computer. Figure 14. Removing the direct cooling air baffle To reinstall the direct cooling air baffle, do the following: Chapter 11 Installing or replacing hardware...

  • Page 120: Installing Or Replacing A Device In The Optical Drive Bay

    1. Align the plastic boards on the top and bottom sides of the direct cooling air baffle with the small gaps in the computer chassis. Figure 15. Installing the direct cooling air baffle 2. Push the direct cooling air baffle in until it is placed firmly in position. Note: If necessary, adjust the position of the direct cooling air baffle slightly to avoid the interference from other components in the chassis.
  • Page 121 3. Remove the direct cooling air baffle. See “Removing and reinstalling the direct cooling air baffle” on page 112. 4. Locate the optical drive bay that you want to use. See “Locating components” on page 32. 5. Depending on whether you are installing or replacing an optical drive, do one of the following: •...
  • Page 122 6. Press the tabs toward each other as shown, and at the same time slide the new optical drive halfway into the bay from the front of the computer. Then, release the tabs and continue to slide the optical drive in until it snaps into position.

  • Page 123: Installing Or Replacing A Device In The 5.25-Inch Flex Module

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 198. Installing or replacing a device in the 5.25-inch flex module Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
  • Page 124 a. press the button as shown to remove the slim optical drive from the flex module. Figure 21. Removing the slim optical drive from the flex module b. Remove the two screws that secure the clip to remove the plastic clip from the rear of the slim optical drive.
  • Page 125 5. Slide the new slim optical drive with the plastic clip into the flex module until the slim optical drive snaps into position. Figure 24. Installing the slim optical drive in the flex module 6. Position the flex module cover on the flex module so that the rail guides on the bottom of the flex module cover engage the rails on the flex module.
  • Page 126 2. Lift the clip on the side of the flex module upward and slide the flex module cover to the rear of the flex module to remove the cover. Figure 26. Removing the flex module cover 3. If you are replacing a card reader, do the following: a.
  • Page 127 4. To install the a new card reader into the card reader retaining bracket, align the four holes in the card reader with the corresponding studs on the bracket and then press the new card reader downward until it snaps into position. Figure 29.
  • Page 128 6. Position the flex module cover on the flex module so that the rail guides on the bottom of the flex module cover engage the rails on the flex module. Then, push the cover to the front of the flex module until it snaps into position.
  • Page 129 a. Disconnect the eSATA connector or IEEE 1394 connector cable from the system board. See “Locating parts on the system board” on page 35. b. Press the two clips toward each other as shown to pull the eSATA connector or IEEE 1394 connector out of the flex module.

  • Page 130: Removing And Reinstalling The Optical Drive Bracket

    6. Position the flex module cover on the flex module so that the rail guides on the bottom of the flex module cover engage the rails on the flex module. Then, push the cover to the front of the flex module until it snaps into position.
  • Page 131 5. Press the retaining clip on the top of the optical drive bracket and pivot the bracket outward from the rear to remove it from the computer chassis. Figure 36. Removing the optical drive bracket To reinstall the optical drive bracket, do the following: 1.

  • Page 132: Replacing The Cover Presence Switch

    Figure 38. Installing the optical drive bracket 3. Reinstall the direct cooling air baffle. See “Removing and reinstalling the direct cooling air baffle” on page 112. What to do next: • To work with another piece of hardware, go to the appropriate section. •...
  • Page 133 7. Slide the cover presence switch as shown to remove it from the computer chassis. Figure 39. Removing the cover presence switch 8. Align the two notches in the new cover presence switch with the two tabs on the computer chassis, and then push the new cover presence switch in until it is seated securely between the tabs.

  • Page 134: Replacing The Front Fan Assembly

    Replacing the front fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. Note: The front fan assembly is only available on some models. To replace the front fan assembly, do the following: 1.

  • Page 135: Installing Or Replacing An Internal Storage Drive

    6. Align the top and bottom edges of the new front fan assembly with the two slots in the computer chassis. Then, slide the new front fan assembly in until the it cannot be pushed in further. Figure 42. Installing the front fan assembly What to do next: •...
  • Page 136 • “Installing or replacing a 3.5-inch storage drive in the storage drive bay” on page 130 • “Installing or replacing a 3.5-inch storage drive in the optical drive bay” on page 135 Installing or replacing a 3.5-inch storage drive in the storage drive bay Depending on your computer model, one of the following types of storage drive bracket is used in the storage drive bay: Figure 43.
  • Page 137 Figure 44. Removing the type storage drive bracket Then, flex the sides of the bracket to remove the storage drive from the bracket. Figure 45. Removing the storage drive from the type bracket Chapter 11 Installing or replacing hardware...
  • Page 138 5. Flex the sides of the bracket and align pins on the bracket with the corresponding holes in the new storage drive. Do not touch the circuit board on the storage drive. Note: Ensure that the circuit board faces upward and the connectors face toward the front of the bracket.
  • Page 139 7. Connect the signal cable and the power cable to the new storage drive, and then close the handles on both sides of the bracket. To install or replace a 3.5-inch storage drive in a type bracket, do the following: 1.
  • Page 140 6. Flex the sides of the bracket and align pins on the bracket with the corresponding holes in the new storage drive. Do not touch the circuit board on the storage drive. Note: Ensure that the circuit board faces upward and the connectors face toward the rear of the bracket.
  • Page 141 What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 198. Installing or replacing a 3.5-inch storage drive in the optical drive bay To install or replace a 3.5-inch storage drive in the optical drive bay, do the following: 1.
  • Page 142 6. Open the handles on both sides of the storage drive bracket and pull the bracket out of the front-access storage enclosure. Figure 53. Removing the storage drive bracket 7. If you are replacing a storage drive, flex the sides of the bracket to remove the storage drive from the bracket.
  • Page 143 8. Flex the sides of the bracket and align pins on the bracket with the corresponding holes in the new storage drive. Do not touch the circuit board on the storage drive. Note: Ensure that the circuit board faces upward and the connectors face toward the rear of the bracket.
  • Page 144 9. Install the bracket with the new storage drive into the front-access storage enclosure, and then close the handles on both sides of the bracket. Note: Ensure that the storage drive connectors are aligned with the corresponding connectors in the front-access storage enclosure. Figure 56.
  • Page 145 What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 198. Installing or replacing a 2.5-inch storage drive A 2.5-inch storage drive on your computer might be a 2.5-inch hard disk drive or a 2.5-inch solid-state drive.
  • Page 146 • If you are replacing a 2.5-inch storage drive, open the handles on both sides of the storage drive bracket, disconnect the cables from the storage drive, and pull out the bracket with the storage drive. Figure 59. Removing the type storage drive bracket Then, flex the sides of the bracket to remove the 2.5-inch storage drive from the bracket.
  • Page 147 5. Flex the sides of the bracket and align pins on the bracket with the corresponding holes in the new storage drive. Note: If you are installing a 2.5-inch hard disk drive, ensure that the circuit board faces downward and the connectors face toward the front of the bracket.
  • Page 148 To install or replace a 2.5-inch storage drive in a type bracket, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 111. 3.
  • Page 149 6. Flex the sides of the bracket and align pins on the bracket with the corresponding holes in the new storage drive. Note: If you are installing a 2.5-inch hard disk drive, ensure that the circuit board faces downward and the connectors face toward the rear of the bracket.
  • Page 150 What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 198. Installing or replacing a 2.5-inch storage drive with a converter in the storage drive bay Depending on your computer model, one of the following types of storage drive bracket is used in the storage drive bay: Figure 67.
  • Page 151 Figure 68. Removing the type storage drive bracket Then, flex the sides of the bracket to remove the converter from the bracket. Figure 69. Removing the converter from the type bracket Chapter 11 Installing or replacing hardware...
  • Page 152 5. Lift up the tab of the metal bracket and push the tab as shown to slide the bracket and remove it from the plastic frame. Note: If you are replacing a storage drive, push the tab harder to disconnect the storage drive from the plastic frame.
  • Page 153 7. Carefully flex the sides of the metal bracket and align the four tabs on the metal bracket with the corresponding holes in the new storage drive. Note: Ensure that the connectors of the storage drive face toward the tab of the metal bracket. Figure 72.
  • Page 154 9. Push the metal bracket down until the tab is slightly curved, and then push the bracket with the storage drive forward as shown until the tab snaps into position. Figure 74. Installing the metal bracket into the plastic frame of the converter 10.
  • Page 155 Figure 76. Installing the type storage drive bracket 12. Connect the signal cable and the power cable to the converter, and then close the handles on both sides of the storage drive bracket. To install or replace a 2.5-inch storage drive with a converter in a type bracket, do the following: 1.
  • Page 156 5. If you are replacing a storage drive with a converter, flex the sides of the bracket to remove the converter from the bracket. Figure 78. Removing the converter from the type bracket Remove the storage drive from the converter. See Figure 70 “Removing the metal bracket from the plastic frame of the converter”...
  • Page 157 Figure 80. Installing the type storage drive bracket What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 198. Installing or replacing a 2.5-inch storage drive in the optical drive bay Note: This section illustrates only installing or replacing a 2.5-inch solid-state drive.
  • Page 158 5. Press the tab on the rear of the front-access storage enclosure so that the front cover is opened. Figure 81. Opening the front cover of the front-access storage enclosure 6. Open the handles on both sides of the storage drive bracket and pull the bracket out of the front-access storage enclosure.
  • Page 159 7. If you are replacing a storage drive, flex the sides of the bracket to remove the storage drive from the bracket. Figure 83. Removing the storage drive from the bracket 8. Flex the sides of the bracket and align pins on the bracket with the corresponding holes in the new storage drive.
  • Page 160 9. Install the bracket with the new storage drive into the front-access storage enclosure, and then close the handles on both sides of the bracket. Note: Ensure that the storage drive connectors are aligned with the corresponding connectors in the front-access storage enclosure. Figure 85.
  • Page 161 What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 198. Installing or replacing an M.2 solid-state drive on the flex adapter To install or replace an M.2 solid-state drive on the flex adapter, do the following: 1.

  • Page 162: Installing Or Replacing The Blind-Connect Assembly

    Installing or replacing the blind-connect assembly Note: The blind-connect assembly is available only when you are using the following type of storage drive bracket. Figure 89. Storage drive bracket supported by blind-connect assembly To install or replace the blind-connect assembly, do the following: 1.
  • Page 163 b. Press and hold the metal retainer , and slide the blind-connect board as shown to release it from the four tabs. Figure 90. Removing the blind-connect assembly c. Pull the blind-connect assembly completely out of the chassis and remove the cables through the routing hole.

  • Page 164: Replacing The Power Supply Assembly

    8. Connect the SAS cable to the SAS connector on the RAID card. 9. Connect the power cable to the 4–pin power connector on the system board. See “Locating parts on the system board” on page 35. 10. If your blind-connect assembly comes with two additional cables , connect them to the two PCIe connectors on the flex adapter as shown.
  • Page 165 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. To replace the power supply assembly, do the following: 1.

  • Page 166: Installing Or Replacing A Pci Card

    • ThinkStation P500: One standard PCI card slot, one PCI Express x1 card slot, two PCI Express x4 card slots, and two PCI Express x16 graphics card slots. • ThinkStation P700: One standard PCI card slot, one PCI Express x4 card slot, one PCI Express x8 card slot, and three PCI Express x16 graphics card slots.
  • Page 167 Note: If your computer has only one microprocessor installed, only some PCI Express card slots are usable. Figure 96. PCI Express card installation order for ThinkStation P700 If your computer comes with a full-length PCI card, refer to “Installing or replacing a full-length PCI card” on page 165 for its replacement instructions.
  • Page 168 a. Pull and pivot the tab on the front fan assembly as shown to open the latch inside. Figure 97. Opening the latch in the front fan assembly b. Gently pull the PCI card retainer out of the slot in the front fan assembly and then remove the card retainer from the PCI card latch.
  • Page 169 5. At the rear of the computer, lift up the plastic PCI card latch and pivot it to the left to rest it on the edge of the rear panel. Figure 99. Opening the PCI card latch 6. Depending on whether you are installing or replacing a PCI card, do one of the following: •...
  • Page 170 • If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot. Notes: – If the PCI card is connected to another device, disconnect the cable from the card first. –...

  • Page 171: Installing Or Replacing A Full-Length Pci Card

    • ThinkStation P500: One standard PCI card slot, one PCI Express x1 card slot, two PCI Express x4 card slots, and two PCI Express x16 graphics card slots • ThinkStation P700: One standard PCI card slot, one PCI Express x4 card slot, one PCI Express x8 card slot, and three PCI Express x16 graphics card slots To install or replace a full-length PCI card, do the following: 1.
  • Page 172 4. At the rear of the computer, lift up the plastic card latch and pivot it to the left to rest it on the edge of the rear panel. Figure 102. Opening the PCI card latch 5. Pull and pivot the tab on the front fan assembly as shown to open the latch inside. Figure 103.

  • Page 173: Installing Or Replacing The Super Capacitor Module

    • If you are replacing an old full-length PCI card, disconnect the power cord from the card, press the card retaining latch as shown to disengage the latch, and then grasp the old card that is currently installed and gently pull it out of the slot. Notes: –...
  • Page 174 To install or replace the super capacitor module, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer. 2.
  • Page 175 Figure 106. Installing the super capacitor module into the bracket 9. Install the holder with the new super capacitor module into a PCI Express card slot. See “Installing or replacing a PCI card” on page 160. Note: It is recommended that you use the PCI Express card slot with the fewest lanes. 10.

  • Page 176: Replacing The Rear Fan Assembly

    Replacing the rear fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. Note: Your computer might come with one or two rear fan assemblies. If your computer comes with two rear fan assemblies, the following instructions apply to either of them.
  • Page 177 Figure 109. Positioning the rear fan assembly 8. Pivot the new rear fan assembly toward the rear panel as shown until the retaining clip snaps into position. Figure 110. Installing the rear fan assembly 9. Connect the rear fan assembly cable to the rear fan connector on the system board. See “Locating parts on the system board”...

  • Page 178: Replacing The Heat Sink And Fan Assembly

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 198. Replacing the heat sink and fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...
  • Page 179 7. Follow the following sequence to remove the four screws that secure the heat sink and fan assembly to the system board: a. Partially remove screw , then fully remove screw , and then fully remove screw b. Partially remove screw , then fully remove screw , and then fully remove screw Note: Carefully remove the four screws from the system board to avoid any possible damage to the...

  • Page 180: Installing Or Replacing A Memory Module

    • Always install DIMMs in the following order as illustrated: Figure 112. Memory module installation order for ThinkStation P500 For ThinkStation P700: Your computer has 12 slots for installing or replacing DDR4 DIMMs that provide up to a maximum of 768 GB system memory.
  • Page 181 • Always install DIMMs in the following order as illustrated: Figure 113. Memory module installation order for ThinkStation P700 To install or replace a memory module, do the following: 1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

  • Page 182: Installing Or Replacing A Flex Adapter

    • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 115. Opening the retaining clips 8. Position the new memory module over the memory slot. Ensure that the notch on the memory module aligns correctly with the slot key on the system board.
  • Page 183 Note: This section uses illustrations for installing or replacing a flex adapter on a ThinkStation P500 computer as examples. For a ThinkStation P700 computer, the plastic tab on the flex adapter might be shorter than illustrated. To install or replace a flex adapter, do the following: 1.

  • Page 184: Replacing The Battery

    7. Align the plastic tab on the flex adapter with the corresponding slot in the front fan assembly, and install the new flex adapter into the flex adapter slot. Note: Ensure that you install the flex adapter only into a flex adapter slot. Do not install the flex adapter into a PCI or PCI Express card slot.
  • Page 185 The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer. Refer to the “Lithium coin cell battery notice”...

  • Page 186: Replacing A Microprocessor

    • To complete the installation or replacement, go to “Completing the parts replacement” on page 198. Replacing a microprocessor Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information” on page 1. This section provides instructions on how to replace a microprocessor.
  • Page 187 Figure 122. Opening the handles 8. Gently press down the small handle to open the microprocessor retainer. Pivot the retainer upward until it is in the fully open position. Figure 123. Opening the microprocessor retainer Chapter 11 Installing or replacing hardware...
  • Page 188 9. Lift the microprocessor straight up and out of the microprocessor socket. Place the old microprocessor on a static-protective surface. Notes: • Your microprocessor and socket might look different from the one illustrated. • Touch only the edges of the microprocessor. Do not touch the gold contacts on the bottom. •...
  • Page 189 12. Note the orientation of the new microprocessor. Hold the new microprocessor by its edges and align the notches on it with the tabs in the microprocessor socket. Then, carefully lower the new microprocessor straight down into the microprocessor socket. Note: The small triangle on one corner of the new microprocessor is the microprocessor orientation indicator.

  • Page 190: Replacing The System Board

    Figure 128. Securing the microprocessor in the socket 15. Reinstall the heat sink and fan assembly. See “Replacing the heat sink and fan assembly” on page 172. 16. If you are instructed to return the old microprocessor, follow all packaging instructions and use any packaging materials that are supplied to you for shipping.
  • Page 191 7. Remove the flex adapter if it is installed. See “Installing or replacing a flex adapter” on page 176. 8. Remove the front fan assembly. See “Replacing the front fan assembly” on page 128. 9. Remove any rear fan assembly that is installed. See “Replacing the rear fan assembly” on page 170. 10.
  • Page 192 Figure 130. Installing the system board 17. Reinstall all parts that you have removed one by one in the reversed sequence as you remove them. Refer to the information that you have noted down and the related topics in Chapter 11 “Installing or replacing hardware”...

  • Page 193: Replacing The Internal Speaker

    2. Gently press down the small handle , and then push the handle inward to secure it. Then gently press down the small handle and push the handle inward to lock the microprocessor retainer into position. Figure 132. Securing the microprocessor in the socket 3.
  • Page 194 3. Remove the direct cooling air baffle. See “Removing and reinstalling the direct cooling air baffle” on page 112. 4. Remove the optical drive bracket. See “Removing and reinstalling the optical drive bracket” on page 124. 5. Locate the internal speaker. See “Locating major FRUs and CRUs” on page 32. 6.

  • Page 195: Replacing The Wi-Fi Units

    10. Install the system board. See “Replacing the system board” on page 184. Note: Ensure that the internal speaker cable is routed underneath the system board. 11. Connect the cable of the new internal speaker to the internal speaker connector on the system board. See “Locating parts on the system board”...
  • Page 196 3. If your computer comes with a Wi-Fi card module that supports the Bluetooth function, disconnect the Bluetooth cable from the Wi-Fi adapter card. Figure 136. Disconnecting the Bluetooth cable Note: The Bluetooth cable connects the Bluetooth connector on the Wi-Fi adapter card to the 29-in-1 card reader connector on the system board.
  • Page 197 4. At the rear of the computer, lift up the plastic PCI card latch and pivot it outward to rest it on the edge of the rear panel. Figure 137. Opening the PCI card latch 5. Grasp the Wi-Fi adapter card that is currently installed and gently pull it out of the slot. Figure 138.
  • Page 198 Removing the Wi-Fi card module To remove the Wi-Fi card module, do the following: 1. Remove the Wi-Fi adapter card from the computer, and then disconnect the two Wi-Fi antenna cables from the Wi-Fi card module. Figure 139. Disconnecting the Wi-Fi antenna cables 2.
  • Page 199 3. Pull the Wi-Fi card module out of the mini PCI Express slot. Figure 141. Removing the Wi-Fi card module Installing the Wi-Fi units To install the Wi-Fi units, do the following: 1. Insert the Wi-Fi card module into the mini PCI Express slot on the Wi-Fi adapter card. Figure 142.
  • Page 200 Figure 143. Installing the screws to secure the Wi-Fi card module 3. Connect the two Wi-Fi antenna cables to the Wi-Fi card module. Figure 144. Installing the Wi-Fi antenna cables ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 201: Installing Or Removing The Wi-Fi Antennas

    4. Install the Wi-Fi adapter card into the PCI Express slot on the system board. See “Locating parts on the system board” on page 35. Figure 145. Installing the Wi-Fi adapter card 5. Pivot the PCI card latch and push it back in until it snaps into position. 6.
  • Page 202 2. Attach the Wi-Fi antenna cable connectors to the corresponding Wi-Fi antenna connectors shown. Figure 146. Installing the Wi-Fi antenna 3. Tighten the Wi-Fi antenna cable connectors to secure them to the rear of the computer. What to do next: •...

  • Page 203: Replacing The Keyboard Or Mouse

    2. Unscrew the Wi-Fi antenna cable from the rear of the computer. Figure 147. Removing the rear Wi-Fi antenna What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 198. Replacing the keyboard or mouse Attention: Do not open your computer or attempt any repair before reading and understanding the Chapter 1 “Read this first: Important safety information”...

  • Page 204: Completing The Parts Replacement

    2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer” on page 28 or “Locating connectors on the rear of your computer”...
  • Page 205 3. Position the computer cover on the chassis so that the slots on both the top and the bottom of the cover are aligned with the corresponding little posts on the chassis. Note: Keep the handle on the cover latch lifted before you finish reinstalling the computer cover. Figure 149.

  • Page 206: Obtaining Device Drivers

    7. To update your configuration, see “Using the Setup Utility program” on page 65. Note: In most areas of the world, Lenovo requires the return of the defective CRU. Information about this will come with the CRU or will come a few days after the CRU arrives.

  • Page 207: Chapter 12. Getting Information, Help, And Service

    You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program provides easy access to various tools to help you work more easily and securely. To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools.

  • Page 208: Lenovo Support Web Site

    Most computers come with a diagnostic program that help you identify hardware problems. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 209: Using Other Services

    • Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available. These items are not covered by the warranty: •...
  • Page 210 • Upgraded or extended hardware repair services • Custom installation services Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 211: Chapter 13. System Memory Speed

    Intel Xeon E5-2699 v3, E5-2698 v3, E5-2697 v3, E5-2695 V3, E5-2690 v3, E5-2685 v3, E5-2683 v3, E5-2680 v3, 1.2 V 2133 MHz E5-2670 v3, E5-2667 v3, E5-2660 v3, E5-2650 v3, E5-2643 v3, E5-2637 v3, E5-2650L v3, E5-1680 v3, E5-1660 © Copyright Lenovo 2014, 2015...
  • Page 212 Table 4. DIMM type and speed: LRDIMM PC4-2133-L (continued) DIMM operating voltage Microprocessor model Memory frequency v3, E5-1650 v3, E5-1630 v3, E5-1620 1.2 V Intel Xeon E5-2640 v3, E5-2630 v3, E5-2623 v3, E5-2620 v3, E5-2630L 1866 MHz v3, E5-1607 v3, E5-1603 v3 1.2 V Intel Xeon E5-2609 v3, E5-2603 v3 1600 MHz...

  • Page 213: Appendix A. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 214 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 215: Eurasian Compliance Mark

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/UserManuals.
  • Page 216 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 217: Appendix B. Weee And Recycling Information

    Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.

  • Page 218: Recycling Information For Brazil

    If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.
  • Page 219 Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix B. WEEE and recycling information...
  • Page 220 ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 221: Appendix C. Restriction Of Hazardous Substances Directive (Rohs)

    (RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).

  • Page 222: Ukraine Rohs

    Ukraine RoHS India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 223: Appendix D. Energy Star Model Information

    For more information about ENERGY STAR, go to: http://www.energystar.gov Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration: Table 5.
  • Page 224 3. Follow the instructions on the screen. ThinkStation P500 and P700 Hardware Maintenance Manual...

  • Page 225: Appendix E. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 226: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo The ThinkStation logo Rescue and Recovery ThinkStation ThinkVantage Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.

  • Page 227: Index

    CRUs (Customer Replaceable Units), returning defective Hard disk, password customer support center hardware diagnostics heat sink and fan assembly, replacing help and service deleting a password getting Description device drivers © Copyright Lenovo 2014, 2015...
  • Page 228 (POST) cable lock Power-on, password keyboard connector programs, updating system keyboard, replacing purchasing additional services Lenovo Solution Center rear connectors Lenovo ThinkVantage Tools rear fan assembly, replacing locating components rear Wi-Fi antennas, installing, removing looking up part numbers...
  • Page 229 USB 2.0 connector USB 3.0 connector using a rescue medium, creating and BIOS passwords © Copyright Lenovo 2014, 2015...
  • Page 230 ThinkStation P500 and P700 Hardware Maintenance Manual...

This manual is also suitable for:

Thinkstation p50030a630a730a830a9

Table of Contents