SMA sunny home manager User Manual page 129

SMA Solar Technology AG
Problem
The Sunny Home Manager detects
none or not all of the new SMA de-
vices that are connected via Speed-
wire.
User Manual
Cause and corrective measures
It is possible that the SMA device is not correctly con-
nected to the router or is not supplied with voltage.
Corrective measures:
• Ensure that the SMA device is correctly connected to
the router and supplied with voltage (see manual of
the SMA device).
The SMA device is already registered in Sunny Portal via
Webconnect.
Corrective measures:
• Delete the SMA device from the Webconnect system
or deactivate the data reception of the device in the
Webconnect system.
For Speedwire devices with integrated BLUETOOTH inter-
face: It is possible that the communication via BLUE-
TOOTH is not deactivated.
Corrective measures:
• Set NetID 0 on the Speedwire device with
BLUETOOTH interface. This deactivates
communication via BLUETOOTH.
The SMA device is not located in the same local network
as the Sunny Home Manager.
Corrective measures:
• Connect the SMA device to the same router/
network switch as the Sunny Home Manager.
15 Troubleshooting
HoMan_Portal-BA-en-20 129