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Find your model number and serial number (IMEI)
If you need to contact your care point or your service provider, you may need
info, such as your phone's model number and serial number (IMEI). To see the
info, on the start screen, swipe down from the top of the screen, and tap ALL
SETTINGS > about > More info.
Tip:
To view your phone's IMEI number, dial *#06#.
Product and safety info
Network services and costs
You can only use your device on the CDMA 800, CMDA1900, LTE 700, 1700/2100;
WCDMA 850, 900, 1900, 2100; and GSM 850, 900, 1800, 1900 MHz networks.
Support for LTE networks may have been disabled on your device depending on
your country or service provider. You need a subscription with a service provider.
Using some features and downloading content require a network connection and
may result in data costs. You may also need to subscribe to some features.
Important:
provider or by the service provider you are using when traveling. In these
cases, you may not be able to make or receive calls, send or receive
messages or use mobile data connections. To make sure your device works
seamlessly when full 4G/LTE service is not available, it is recommended that
you change the highest connection speed from 4G to 3G. To do this, swipe
left on the start screen, and tap
connection speed to 3G.
For more info, contact your network service provider.
Make an emergency call
Important:
solely on any wireless phone for essential communications like medical
emergencies.
Before making the call:
• Switch the phone on.
• If the phone screen and keys are locked, unlock them.
• Move to a place with adequate signal strength.
1. Press
, and tap
© 2015 Microsoft Mobile. All rights reserved.
4G/LTE might not be supported by your network service
Connections in all conditions cannot be guaranteed. Never rely
>
.
Settings > cellular+SIM. Switch Highest
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