Troubleshooting - Toshiba SD-170EKB Owner's Manual

WARNING
Under no circumstances should you try to repair the system yourself, as this will invalidate the warranty.
Do not open the system as there is a risk of electric shock.
If a fault occurs, first check the points listed below before taking the system for repair. If you are unable to
remedy a problem by following these guides, consult your dealer or TOSHIBA for help.
Problem
No power
No picture
Distorted picture
Picture clipped
Completely distorted picture or
black /white picture with DVD.
No sound / distorted sound
No audio at digital output
No sound and picture
Disc cannot be played
Picture freezes momentarily during
playback
No return to start-up screen when
disc is removed
The player does not respond to the
Remote Control
Buttons do not work
Player does not respond to some
operating commands during
playback.
DVD Player cannot read CDs /DVDs
Menu items cannot be selected
Solution
-Check if the AC power cord is properly connected.
-Press the I/ 2 ON/STANDBY on the front of the DVD player to turn on the power.
-Refer to your TV' s manual for correct Video In channel selection. Change the TV
channel until you see the DVD screen.
-Check if the TV is switched on.
-If the progressive scan feature is activated but the connected TV does not support
progressive signals or the cables are not connected accordingly. See pages 11-12 for
proper progressive scan set up or deactivate the progressive scan feature.
-Sometimes a small amount of picture distortion may
appear depending on the disc being played back. This is not malfunction.
-May be caused by View Mode Setting (see page 17). Set to Original for normal
viewing.
-Connect DVD Player directly to the TV.
-Make sure the disc is compatible with the DVD player.
-Ensure that the DVD Player's setting is set to match that of the disc and your TV.
-Adjust the volume.
-Check that the speakers are connected correctly.
-Check the digital connections.
-Check if your receiver can decode MPEG-2 or DTS and if not, please make sure the
digital output is set to PCM.
-Check if the audio format of the selected audio language matches your receiver
capabilities.
-Check that the cable is connected to the correct device (See Connecting to
television).
-The DVD + R/RW must be finalized.
-Ensure the disc label is facing up.
-Check if the disc is defective by trying another disc.
-Wrong region code.
-Check the disc for fingerprint/scratches and clean with a soft cloth wiping from
centre to edge.
-Reset the unit by switching the player off, then on again.
-Aim the Remote Control directly at the sensor on the front of the player.
-Reduce the distance to the player.
-Replace the batteries in Remote Control.
-Re-insert the batteries with their polarities(+/- signs)as indicated.
-To completely reset the player, unplug the AC cord from AC outlet for 5-10 seconds.
-Operations may not be permitted by the disc.
Refer to the instructions of the disc jacket.
-Use a commonly available cleaning CD/DVD to clean the lens before sending
the DVD Player for repair.
-Press STOP twice before selecting System Menu.
-Depending on the disc availability,some menu items cannot be selected.

Troubleshooting