Advertisement
—.
if
——
In many cities, there's a General
Electric Factory Service Center.
Call,
anda radio-dispatched t ruck
will come to your home by appoint-
ment—morning or afternoon. Charge
the work, if you like. All the centers
accept both MasterCard and Visa
Cards. Check the White Pagesfor
"GENERAL ELECTRICCOMPANY"
or "GENERAL ELECTRIC FACTORY
SERVICE."
Or look for General Electric fran-
chised Customer Care" servicers.
You'll find them in the Yellow Pages
under "GENERAL ELECTRIC
CUSTOMER CARE@ SERVICE" or
"GENERAL ELECTRIC- HOTPOINT
CUSTOMER CARE@ SERVICE."
If you need service literature,
partslists,partsor accessories,
contact one of the Factory Service
Centers, a franchised Customer
Care@] servicer or your dealer.
If youare dissatisfied withthq
serviceyou received,here are
three stepsyou shouldfollow:
FIRST, contact the people who
serviced your appliance. Explain
why you are dissatisfied. In most
cases this will solve the problem.
NEXT, if you are still dissatisfied,
write all the details—including your
phone number–to:
Manager, Consumer Relations
General Electric Company
WCE-312
Appliance Park
Louisville, KY 40225
FINALLY, [f your problem is still not
resolved, write:
Major Appliance Consumer
Action Panel
20 North Wacker Drive
Chicago, IL 60606
This panel, known as MACAP, is a
group of independent consumer
experts under the sponsorship of
several industry associations. its
purpose is to study practices and
advise the industry of ways to
improve customer service. Because
MACAP is free of industry control
and influence, it is able to make
impartial recommendations, con-
sidering each case individually.
12
—
Advertisement
