Troubleshooting And Error Code; Troubleshooting; Error Code - Samsung AME811CST Owner's Instructions & Cooking Manual

troubleshooting and error code

TROUBLESHOOTING

Check these solutions if you have a problem with your microwave:
The display and/or the oven is not working.
Make sure the plug is properly connected to a grounded outlet. If the wall outlet is
controlled by a wall switch, make sure the wall switch is turned on.
Remove the plug from the outlet, wait ten seconds, and plug it in again.
Reset the circuit breaker or replace any blown fuses.
Plug a different appliance into the outlet. If the other appliance doesn't work, call a
qualified electrician to repair the wall outlet. Plug the oven into a different outlet.
The display is working, but the power won't come on.
Make sure the door is closed securely.
Check if any packaging material or anything else is stuck in the door seal.
Check if the door is damaged.
Touch Cancel twice and enter all the cooking instructions again.
The microwave turned off before the set time elapsed.
If there was a power outage, the time indicator will display: 88:88.
If no power outage occurred, remove the plug from the outlet, wait ten seconds, and
plug it in again. Reset the clock and any cooking instructions.
Reset the circuit breaker or replace any blown fuses.
Cooks food too slowly.
Make sure the oven has its own 20 amp circuit line. Operating another appliance on the
same circuit can cause a voltage drop. If necessary, move the oven to its own circuit.
Has sparks or arcing.
Remove any metallic utensils, cookware, or metal ties. If using foil, use only narrow strips
and allow at least one inch between the foil and the interior oven walls.
The turntable makes noise or becomes stuck.
Clean the turntable, roller ring and oven floor.
Make sure the turntable and roller ring are positioned correctly.
Causes TV or radio interference.
This is similar to interference caused by other small appliances, such as hair dryers. Move
your microwave (or appliance) away from appliances, such as your TV or radio.
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Operating noise is too loud.
The MWO makes noise during operation. This is normal.
If you hear an abnormal sound continuously, please contact the Samsung Call Center
(1-800-726-7864).
Difficult to replace Charcoal Filter.
Please refer to the instructions for replacing the charcoal filter in the user's manual.
Turntable rotates improperly.
Make sure you have not put too much food on the turntable.
If the food is too large or too heavy, the turntable may operate improperly.
Smoke and bad smell when initial operating.
It's a temporary condition by new component heating. Smoke and smell will disappear
completely after 10 minutes operation. To remove smell more quickly, please operate
microwave oven with putting lemon formation or lemon juice in the cabinet.
If the above guidelines do not enable you to solve the problem, then contact your
local SAMSUNG customer service centre.
Please have the following information read;
• The model and serial numbers, normally printed on the rear of the oven
• Your warranty details
• A clear description of the problem
Then contact your local dealer or SAMSUNG aftersales service.
For the power level set to over 70 % of power level, after the first 20 minutes the
power level will automatically adjusted to 70 % of power level to avoid overcooking.

ERROR CODE

"SE" message indicates.
• The "SE" message indicate "Key Short" error happen.
Please check if one or more buttons are pressed for a long time.
Turn off the microwave oven and try setting again.
If it occurs again, call your local SAMSUNG Customer Care Centre.
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2014-07-01 5:34:04