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8. Response to Complaints to Emotional Quality
8-1. Temperature
Contents of Complaints
Bad fridge function
Fish melt which are kept in
the meat container.
The refrigerator is weaker
than the previous ones and
less cool than others'.
Water kept in the
refrigerator is not cool.
Ice cream melts.
Kimchi melts.
Vegetable melts.
Too strong fridge function
Explanation & Actions
Generally the refrigerator is shipped in a 'Medium' setup, while
the customer may change the temperature inside the
compartments in accordance with the usage environment or
condition. Some customers complain about the change of the dial,
but we cannot meet the needs of all the customers. Explain that
we just selected typical groups of temperatures to set them as
typical values while the dial may be moved to meet individual
needs.
Meat container is where you can keep fish or meat for 1~2 days
and where the temperature is maintained so that meat or fish
cannot be kept long. Explain that you should keep the food in the
Freezer in that case.
If previous ones are small ones or of a mechanical type, it is a
feeling coming from the enlargement of the product. If the
storage period of food is not specifically shortened, it is more
likely a mere feeling. Lead them to set the dial to 'strong'.
Water is generally kept in the door pocket, but if the passage of
the cool air in the compartment is blocked, coolness may not be
transmitted smoothly. Lead them to move the food away from
the outlet of coolness.
The freezing temperatures of high-grade ice creams get lowered,
so they will usually melt at –13℃ or lower. Therefore, frequent
opening of the door and others may make the ice cream melt.
Lead them to move the ice cream deeper into the compartment
or change the dial to 'strong'.
Kimchi contains much moisture, so it is likely to freeze at a low
temperature. When keeping Kimchi, put it away from the outlet of
coolness. Particularly, if large boxes of food block the outlet, the
temperature in the pocket may get higher.
As vegetable contains much moisture, it is likely to freeze with a
little coolness passing by. So unless you keep it in the exclusive
vegetable room, it may easily freeze.
If the water or food kept in the Fridge freezes, lead the customer
to set the dial to 'weak'. If only the food in front of the outlet of
the coolness freezes, lead them to change the location of the
food.
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