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12 MONTH LIMITED WARRANTY
TCL Communications Ltd. warrants to the original retail purchaser of this
wireless device that should this product or part thereof during normal
consumer usage and condition be proven to be defective in material or
workmanship that results in product failure within the first twelve (12) months
from the date of purchase as shown on your original sales receipt from an
authorized sales agent. Such defect(s) will be repaired or replaced (with
new or rebuilt parts) at the company's option without charge for parts
or labor directly related to the defect(s). Batteries, power adapters, and
other accessories sold as in box items are also warranted against defects
and workmanship that results in product failure within the first twelve (12)
month period from the date of purchase. This warranty extends to products
purchased and sold within the United States.
The limited warranty for your wireless device will be voided if any of the
following conditions occur:
• Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
• Connection to any equipment not supplied or not recommended by TCL
Communications Ltd.;
• Modification or repair performed by individuals not authorized by TCL
Communications Ltd. or its affiliates;
• Changes to the device operating system by the user or third party
applications;
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• Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device's event labels or serial numbers
(IMEI);
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand, excess
dust and any condition outside the operating guidelines;
• Rooted devices;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other than
this printed limited warranty or the mandatory warranty provided by your
jurisdiction. In no event shall TCL Communications Ltd. or any of its affiliates
be liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not allow the exclusion
or limitation of incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: Contact the customer care center by calling (855-
368-0829) or going to (http://www.alcatelonetouch.us). We have placed
many self-help tools that may help you to isolate the problem and eliminate
the need to send your wireless device in for service. In the case that your
wireless device is no longer covered by this limited warranty due to time or
condition, you may utilize our out of warranty repair options.
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