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Issues
There is no picture/
video.
Aerial (Air/Cable) Connection
The TV is not
receiving all
channels.
The picture is
distorted: macro
block error small
block, dots,
pixelization
Others
The picture will not
display in full screen.
The remote control
does not work.
The cable/set top
box remote control
doesn't turn the TV
on or off, or adjust
the volume.
A "
Mode Not
" message
Supported
appears.
There is a plastic
smell from the TV.
The TV
Signal
is
Information
unavailable in the
Self
Test menu.
Diagnosis
Check cable connections (remove and reconnect all cables
•
connected to the TV and external devices).
Set your external device's (Cable/Set top Box, DVD, Blu-ray etc)
•
video outputs to match the connections to the TV input. For
example, if an external device's output is HDMI, it should be
connected to an HDMI input on the TV.
Make sure your connected devices are powered on.
•
Be sure to select the TV's correct source by pressing the
•
button on the remote control.
Reboot the connected device by reconnecting the device's power cable.
•
Make sure the Aerial cable is connected securely.
•
Please try
(Initial setup) to add available channels to the
Setup
•
channel list. Go to
all available channels to be stored.
Verify the Aerial is positioned correctly.
•
Compression of video contents may cause picture distortion,
•
especially on fast moving pictures such as sports and action movies.
A low signal can cause picture distortion. This is not a TV issue.
•
HD channels will have black bars on either side of the screen when
•
displaying up scaled SD (4:3) contents.
Black bars on the top and bottom will appear during movies that
•
have aspect ratios different from your TV.
Adjust the picture size options on your external device or TV to full
•
screen.
Replace the remote control batteries with the poles (+/–) in the
•
right direction.
Clean the sensor's transmission window on the remote.
•
Try pointing the remote directly at the TV from 1.5~1.8 m away.
•
Programme the Cable/Set top box remote control to operate the
•
TV. Refer to the Cable/Set top box user manual for the SAMSUNG
TV code.
Check the supported resolution of the TV, and adjust the external
•
device's output resolution accordingly.
This smell is normal and will dissipate over time.
•
This function is only available with digital channels from an Aerial /
•
RF / Coax connection.
English - 24
Solutions and Explanations
-
-
MENU
System
Setup
SOURCE
(Initial setup) and wait for
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