Alcatel 3020G Manual page 37

Unable to make outgoing calls
• Make sure you have dialed a valid number and press the send key
• For international calls, check the country and area codes
• Make sure your phone is connected to a network, and the network is
not overloaded or unavailable
• Check your subscription status with your operator (credit, SIM card
valid, etc.)
• Make sure you have not barred outgoing calls (see page 59)
• Make sure that your phone is not in flight mode
Unable to receive incoming calls
• Make sure your phone is switched on and connected to a network
(check for overloaded or unavailable network)
• Check your subscription status with your operator (credit, SIM card
valid, etc.)
• Make sure you have not forwarded incoming calls (see page 58)
• Make sure that you have not barred certain calls
• Make sure that your phone is not in flight mode
The caller's name/number does not appear when a call is
received
• Check that you have subscribed to this service with your operator
• Your caller has concealed his/her name or number
I cannot find my contacts
• Make sure your SIM card is not broken
• Make sure your SIM card is inserted properly
• Import all contacts stored in SIM card to phone
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the navigation key
• Check the network strength
• Make sure that the receiver, connector or speaker on your phone is
clean
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I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription includes
this service
• Make sure this feature does not require an ALCATEL ONE TOUCH
accessory
When I select a number from my contacts, the number cannot
be dialed
• Make sure that you have correctly recorded the number in your file
• Make sure that you have selected the country prefix when calling a
foreign country
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some files or
save the files in the phone contacts (i.e. your professional or personal
directories)
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability
I cannot access my voicemail
• Make sure your operator's voicemail number is correctly entered in
"Messages\Alerts\Voicemail"
• Try later if the network is busy
I am unable to send and receive MMS
• Check your phone memory availability as it might be full
• Contact your network operator to check service availability and check
MMS parameters (see page 28)
• Verify the server center number or your MMS profile with your
operator
• The server center may be swamped, try again later
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