Black Box TE120A User Manual
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Black Box TE120A User Manual

Black Box TE120A User Manual

4- and 8-line caller id
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4- and 8-Line Caller ID
CUSTOMER
SUPPORT
INFORMATION
Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)
FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746
Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018
Web site: www.blackbox.com • E-mail: info@blackbox.com
OCTOBER 2001
TE120A
TE121A

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Summary of Contents for Black Box TE120A

  • Page 1 Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500) SUPPORT FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 INFORMATION Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox.com • E-mail: info@blackbox.com...
  • Page 2 Industrie Canada. TRADEMARKS USED IN THIS MANUAL BLACK BOX and the logo are registered trademarks of Black Box Corporation. Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.
  • Page 3 6. In the event of an equipment malfunction, all repairs should be performed by Black Box or an authorized agent. It is the responsibility of users requiring service to report the need for service to Black Box or to an authorized agent.
  • Page 4 Repairs to certified equipment should be made by an authorized Canadian maintenance facility—in this case, Black Box. Any repairs or alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the equipment.
  • Page 5 4- AND 8-LINE CALLER ID NORMAS OFICIALES MEXICANAS (NOM) ELECTRICAL SAFETY STATEMENT INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 6 NOM STATEMENT 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.

  • Page 7: Table Of Contents

    5.2 How the Unit Handles Caller ID Information ........ 23 5.3 Message Format ................. 24 6. Troubleshooting ..................25 6.1 Testing ....................25 6.2 Things to Try ..................25 6.3 Calling Black Box ................26 6.4 Shipping and Packaging ..............26 Appendix: Wallmount Template for 4-Line Unit ......... 27...

  • Page 8: Specifications

    (2) Front-mounted LEDs for power and data activity Connectors: All rear-mounted; (1) DB9 female for output to daisychain or DTE; (1) DB9 male for input from daisychain; TE120A: (2) RJ-14C female for dual-line phone-network connections; TE121A: (8) RJ-11C female for single-line phone-network connections Temperature Tolerance: Operating: 10 to 120˚F (–12 to +49˚C);...
  • Page 9 +5 VDC at 380 mA; +12 VDC at 180 mA; –12 VDC at 180 mA Size: TE120A: 1.9"H x 4.4"W x 7.5"D (4.8 x 11.2 x 19.1 cm); TE121A: 1.9"H x 8.3"W x 9"D (4.8 x 21.1 x 22.9 cm) TE120A: Weight: Net: Unit: 1 lb.

  • Page 10: Introduction

    (also shown in Figures 2-1 and 2-2 on the next page). You’ll use regular modular phone cable to attach these RJ-14C (TE120A) or RJ-11C (TE121A) input jacks to the incoming telephone lines from the central office. You’ll be using line splitters or cross-connects to attach the Caller ID units “in parallel”...
  • Page 11 4- AND 8-LINE CALLER ID Figure 2-1. Front (shown at top) and rear (shown at bottom) panels of the 4-Line Caller ID (TE120A). Figure 2-2. Front (shown at top) and rear (shown at bottom) panels of the 8-Line Caller ID (TE121A).

  • Page 12: How The Caller Id Units Work

    CHAPTER 2: Introduction 2.2 How the Caller ID Units Work The Caller ID units receive calls on any of their modular phone-line ports, which you’ll connect directly to the incoming central-office telephone lines in parallel with the telephone, key system, or PBX. After detecting the Caller ID data from the local telephone company, the Caller ID unit stamps this information with the port number, converts it into ASCII, and transmits it from its RS-232 OUT port to an attached PC, printer, or other RS-232 DTE.
  • Page 13 4- AND 8-LINE CALLER ID Figure 2-3. Signal flow with a 4-Line Caller ID (TE120A).
  • Page 14 CHAPTER 2: Introduction Figure 2-4. Signal flow with an 8-Line Caller ID (TE121A).
  • Page 15 4- AND 8-LINE CALLER ID Figure 2-5. Signal flow with multiple 4-Line Caller IDs (TE120A).
  • Page 16 CHAPTER 2: Introduction Figure 2-6. Signal flow with multiple 8-Line Caller IDs (TE121A).

  • Page 17: Connectors And Pinouts

    (text continued from page 11) 2.3 Connectors and Pinouts There are several connectors on the Caller ID units. Each 4-Line unit (TE120A) has two dual-line RJ-14C female telephone-line ports and a barrel-type power inlet. Each 8-Line unit has eight single-line RJ-11C female telephone-line ports and a 5-pin DIN female power inlet.

  • Page 18: The Complete Package

    • (1) Standard phone cable with RJ-11C plugs at both ends. • Power supply. • This manual. If anything is missing or damaged, call Black Box. Also notify the shipping carrier if any damage appears to have occurred during shipping.

  • Page 19: Configuration

    4- AND 8-LINE CALLER ID 3. Configuration You’ll configure your Caller ID units for your application using their front- mounted 8-position configuration DIP switches. Both models have a switch labeled S2 that controls RS-232 characteristics and unit number. The 8-Line model has an additional switch labeled S1 for signal handling.

  • Page 20: Dip Switch S2

    CHAPTER 3: Configuration 3.2 DIP Switch S2 DIP switch S2 controls both the unit number (if you’ll be daisychaining Caller ID units) and the serial communication characteristics of the RS-232 OUT and RS-232 IN ports (see Section 2.3) and the unit number (if you will be daisychaining Caller ID units).

  • Page 21: Installation

    4- AND 8-LINE CALLER ID 4. Installation To install a system of one or more 4- or 8-Line Caller ID units after you’ve configured them (see Chapter 3), take these steps, referring to the appropriate illustrations among Figures 2-3 through 2-6 in Section 2.2: NOTE If you want to install a daisychain that includes both 4-Line and 8-Line units:...
  • Page 22 Caller ID’s phone-input connectors. (If you ever need a replacement for one of these cables, please call Black Box for technical support.) If your site does have two-line phone jacks, you can run standard phone cables instead.
  • Page 23 4- AND 8-LINE CALLER ID 6. If you’re daisychaining Caller ID units: Run a straight-though-pinned (Pin 1 to 1, 2 to 2, etc) DB9 male-to-female cable (not included, product code EDN12H-MF) from the DB9 male RS-232 IN port of the highest-numbered unit in the chain (the one attached to the DTE) to the DB9 female RS-232 OUT port of the next-highest-numbered unit.

  • Page 24: Operation

    CHAPTER 5: Operation 5. Operation NOTE We recommend that the first time you start up your Caller ID system, you test it as described in Section 6.1. 5.1 LEDs There are two LEDs on the front panel of each Caller ID unit. One is the Power LED, which lights as soon as the unit starts receiving power.

  • Page 25: Message Format

    4- AND 8-LINE CALLER ID 5.3 Message Format The 72-character-long Caller ID records sent by the Caller ID unit will be automatically displayed by the attached terminal or printed by the attached line printer. These records’ populated fields (shown in Figure 5-1 on the previous page) are all right-justified and (except for the Name field) followed by a filler containing five space characters.

  • Page 26: Troubleshooting

    LED is defective. If the call, or the Caller ID data, is delayed or lost, or if the unit doesn’t respond at all, something else in the unit is defective. Call Black Box Tech Support as described in Section 6.3.

  • Page 27: Calling Black Box

    • Package it carefully. We recommend that you use the original container. • If you are returning the unit, include everything you received with it. Before you ship the unit back to Black Box for repair or return, contact us to get a Return Authorization (RA) number.

  • Page 28: Appendix: Wallmount Template For 4-Line Unit

    APPENDIX: Wallmount Template for 4-Line Unit Appendix: Wallmount Template for 4-Line Unit TOP (front panel)
  • Page 29 NOTES...
  • Page 30 © Copyright 2001. Black Box Corporation. All rights reserved. 1000 Park Drive • Lawrence, PA 15055-1018 • 724-746-5500 • Fax 724-746-0746...

This manual is also suitable for:

Te121a

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