Sound Issues; Hdmi Connection Issues; Computer Connection Issues; Network Connection Issues - Philips 42PFD5519/30 User Manual

Sound Issues

There is a picture but sound quality is poor:
Note
•
If no audio signal is detected, the TV
automatically switches the audio output off - this
does not indicate malfunction.
• Check that all cables are properly
connected.
• Check that the volume is not set to 0.
• Check that the sound is not muted.
There is a picture but sound quality is poor:
• Check that the sound settings are correctly
set.
There is a picture but sound comes from one
speaker only:
• Verify that sound balance is set to the
centre.
There is a picture in the TV channel, but the
sound is noisy
• Check that the sound system setting of the
channel settings is correctly set.

HDMI Connection Issues

There are problems with HDMI devices:
• Please note that HDCP (High-bandwidth
Digital Content Protection) support can
delay the time taken for a TV to display
content from a HDMI device.
• If the TV does not recognise the HDMI
device and no picture is displayed, please
try switching the signal source from one
device to another and back again.
• If there are intermittent sound disruptions,
please check that output settings from the
HDMI device are correct.

Computer Connection Issues

The computer display on the TV is not stable:
• Check that your PC uses the supported
resolution and refresh rate.
• Set the TV picture format to unscaled.
26 EN-GB

Network Connection Issues

Web browsing is not working properly:
• If the router connection settings are
correct, please check the connection
between the router and the Internet.
Computer or web browsing speed is very slow:
• Please refer to the router's user manual,
to have a better understanding of the
transmission rate and other signal quality
factors.
• You need to have a high-speed Internet
connection that can work with the router.

Contact Us

If you cannot resolve your problem, please refer
to the FAQs for this TV at www.philips.com/
support.
If the problem remains unresolved, please
contact the local Philips Customer Service
Centre.
Warning
• Do not attempt to repair the TV yourself. This
may cause severe injury, irreparable damage to
your TV or void your warranty.
Note
•
Please make a note of your TV model and serial
number before you contact Philips Customer
Service Centre. These numbers are printed on
the back of the TV and on the packaging.