Troubleshooting - Samsung UE55H7005 E-Manual

Troubleshooting

Getting Support
187 Support through Remote Management
189 Finding the Information You Need for Service
There is a problem with the screen
189 Testing the Picture
I can't hear the sound clearly
192 Testing the Sound
I can't see 3D images clearly.
193 Testing 3D Picture Quality
There is a problem with the broadcast.
The computer won't connect.
I can't connect to the Internet.
Data Service
The Schedule Recording/Timeshift function isn't
working.
Anynet+ (HDMI-CEC) isn't working.
I am having trouble launching/using apps.
My file won't play.
I want to reset the TV.
Other Issues
Notes and Precautions
Before Using the Recording and Timeshift Functions
201 Before Using the Recording and Schedule Recording
Functions
202 Before the Using Timeshift Function
S-Recommendation Disclaimer
203 S Recommendation with Voice Interaction
203 S Recommendation
Before Using 3D Viewing Mode
204 3D Precautions
207 Supported Resolutions for each 3D Mode
Read Before Using Voice, Motion, or Face Recognition
209 Precautions for Voice, Motion and Face Recognition
211 Requirements for Using Voice, Motion, or Face
Recognition
Read Before Using SAMSUNG APPS
Web Browser Restrictions
Photo, Video, and Music File Limitations
216 Storage Device File Transfers
217 Supported External Subtitles
217 Supported Internal Subtitles
218 Supported Image Formats and Resolutions
218 Supported Music Formats and Codecs
219 Supported Video Codecs
Restrictions
221 Restrictions to PIP (Picture-in-Picture)
221 Flexible CI
Read After Installing the TV
222 Picture Sizes and Input Signals
222 Installing an Anti-Theft Kensington Lock
223 Read Before Setting Up a Wireless Internet Connection
Computer Connection Precautions
224 IBM
224 MAC
225 VESA DMT
Supported Video Resolutions
Licence
Glossary