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Nortel 3100 User Manual

Nortel 3100 User Manual

Mobile communication client for nokia
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Nortel Mobile Communication Series 3100 Portfolio
Nortel Mobile Communication Client
3100 for Nokia
User Guide

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Summary of Contents for Nortel 3100

  • Page 1 Title page Nortel Mobile Communication Series 3100 Portfolio Nortel Mobile Communication Client 3100 for Nokia User Guide...

  • Page 3: Table Of Contents

    Introduction ........11 MCC 3100 features ....... . 11 Before you begin .
  • Page 4 CA root certificate installation ......21 MCC 3100 configuration ......23 Initial configuration .
  • Page 5 Placing Calls ........49 Call modes .
  • Page 6 Contents...

  • Page 7: New In This Release

    May 2008 Standard 02.02. This document is issued to support Nortel Mobile Communication 3100 Release 2.1. Changes were made to “Installing the MCC 3100 for Nokia software over the air” on page 17 “Upgrading the MCC 3100 for Nokia software over the air”...
  • Page 8 New in this release September 2007 Standard 01.01. This document is issued to support the Nortel Mobile Communications 3100 Series Portfolio on Nortel Communication Server 1000 Release 5.0.

  • Page 9: How To Get Help

    How to get help This chapter explains how to get help for Nortel products and services. Getting help from the Nortel Web site The best way to get technical support for Nortel products is from the Nortel Technical Support Web site: www.nortel.com/support This site provides quick access to software, documentation, bulletins, and tools to address issues with Nortel products.

  • Page 10: Getting Help From A Specialist By Using An Express Routing Code

    How to get help Getting help from a specialist by using an Express Routing Code To access some Nortel Technical Solutions Centers, you can use an Express Routing Code (ERC) to quickly route your call to a specialist in your Nortel product or service. To locate the ERC for your product or service, go to: www.nortel.com/erc Getting help through a Nortel distributor...

  • Page 11: Introduction

    MCC 3100 extends the enterprise collaboration functionality to a Nokia mobile device using a data (Internet) connection over the cellular and WiFi network. With MCC 3100, you can perform the following tasks: • Manage your friends using the MCC local directory.

  • Page 12: Before You Begin

    This direct mode uses an Outgoing Call Service DN to access the MCG 3100 in the enterprise. The MCG 3100 then dials the number entered in the MCC 3100 using the enterprise dial plan. — Call-me-First—This is a call option in the advanced mode, and you can change many other calling options (for example, outgoing prefix, calling locations).

  • Page 13: Network Specifications

    Battery Other hardware Other software For a list of the latest supported devices, see the MC 3100 Product Bulletin at www.nortel.com. A zipped file contains the MCC 3100 software and documentation. Extract the contents of this file to a folder on your computer before you install the software.

  • Page 14: Server Specification

    The corporate network requires a minimum of one Communication Server to support MCC 3100. The corporate network must have an MCG 3100 to deploy MCC 3100 for Nokia. Dedicated commercial off the shelf (COTS) server platforms support the MCG 3100 software.

  • Page 15: Software Installation

    “Installing the MCC 3100 for Nokia software from a computer” on page 15 • “Installing the MCC 3100 for Nokia software over the air” on page 17 • “Moving the MCC 3100 icon to the menu screen” on page 18 •...
  • Page 16 1. Connect the Nokia device to a PC using a Universal Serial Bus (USB) cable. 2. Extract the MCC 3100 files to any folder on your computer. 3. Locate the folder where you extracted the MCC 3100 files. You require the following files to install the application: —...

  • Page 17: Installing The Mcc 3100 For Nokia Software Over The Air

    12. Scroll to the MCC3100-N.sis, then selete Options > Install. 13. Follow the prompts to complete the installation. 14. Optionally, move the MCC 3100 application icon to the menu screen of your Nokia device. For more information, see 3100 icon to the menu screen” on page...

  • Page 18: Moving The Mcc 3100 Icon To The Menu Screen

    1. On your Nokia device, press the Menu key. The Menu screen appears. 2. Select Installat. 3. Highlight the MCC 3100 icon, and then press Options > Move to folder. 4. Select Move To: Menu. 5. Press Back to return to the Menu screen.

  • Page 19: Upgrading The Mcc 3100 For Nokia Software From A Computer

    A check mark appears in the upper right corner of the icon. 7. Use the five-way scroll key to select the screen position where you want to place the MCC 3100 icon, and then press the scroll key. The MCC 3100 icon moves to the position you selected.

  • Page 20: Upgrading The Mcc 3100 For Nokia Software Over The Air

    3100 icon to the menu screen” on page Uninstalling the MCC 3100 for Nokia software This section describes how to remove the MCC 3100 for Nokia from your device. 1. Exit the MCC 3100 application if it is running. 2. On your Nokia device, press the Menu key.

  • Page 21: Ca Root Certificate Installation

    Note: If you attempt to log on and the root certificate is not installed, a prompt appears asking for permission to allow access to the MCG 3100 Server. If permission is granted and the connection fails or times out, the user must install the root certificate on the mobile client device.
  • Page 22 Software installation Click File Manager. 5. In the Nokia Phone Browser, browse to the folder that contains the root certificate, and then select and copy the root certificate. 6. Paste the root certificate into the Nokia Phone Browser > Nokia <E6x>...

  • Page 23: Mcc 3100 Configuration

    "Call settings" on page 31 Initial configuration The first time you start the Mobile Communication Client 3100 (MCC 3100) after you install it on your Nokia, you must configure the following parameters provided by your system administrator: • your account username and extension •...
  • Page 24 MCC 3100 configuration Figure 1: System Settings Note: If the Main screen appears, then your basic settings are already configured, and you can start using the application. 3. In the Username field, enter user name provided by your system administrator.
  • Page 25 11. At the prompt Download Usability Enhancement?, select Yes. 12. Select OK. The web browser overlays the application. 13. Select Yes to download and install the usability enhancement software. 14. After reviewing the details, select Continue. MCC 3100 configuration “Preferences” on page...

  • Page 26: System Settings

    “Overview of the main screen” on page you are prompted to re-enter the settings. Note: The next time you start the MCC 3100, you log on to the network without being prompted to enter your user name, password, and mobile contact number.
  • Page 27 Primary MCG3100 Address MCC 3100 configuration “System Settings” on Settings Enter your MCG 3100 user name. Enter your MCG 3100 password. Enter the IP address or the domain name and port of the primary MCG 3100: http://<IP address or hostname>:8080 https://<IP address or hostname>:8443...
  • Page 28 An Outgoing Call Service DN is mandatory to support MCC 3100 call features. Specify the number of recent incoming and outgoing calls that appear in the recent window of the MCC 3100. You can choose from a range of 1 to 10 items (default is 3).

  • Page 29: Personal Preferences

    MCC 3100 configuration Settings Specify the number of friends that display in the Friends preview page of the MCC 3100. You can choose from a range of 0 to 50 items (default is 7). Select this parameter to improve call delivery performance if you do not receive some of your incoming calls.
  • Page 30 Settings Enter your last name Enter the name that serves as your unique identifier on the MCC 3100. This name displays in the status bar of the main screen. Enter your Nokia telephone number. Your phone number must be configured.

  • Page 31: Call Settings

    Corporate Prefix Call Notification Repeat (0-9) Call Notification Volume (0-9) Only the MCC 3100 uses the information you enter on the Preferences screen. No information is uploaded to any other application. 4. From the menu, select Save. Call settings Use the Call Settings screen to select a call screening mode and configure the group call notification period.
  • Page 32 5. Configure the Group-Call Notify Period for a time period between 1 and 30 minutes (default is 5 minutes). This setting controls how often the MCC 3100 prompts you to join a group call after you have received the initial invitation and selected Join Later.

  • Page 33: Basic Functions

    Starting and exiting the MCC 3100 application This section describes how to start the MCC 3100 application. To start the MCC 3100 application on a Nokia device, perform the following steps: 1. Press the Menu button. 2. Select the Nortel MCC 3100 application icon.

  • Page 34: Logging On And Logging Off

    Note: On some Nokia devices, you can exit the application by selecting Quit from any menu. Logging on and logging off To log on or log off the MCC 3100, perform the following steps: 1. Go to the main MCC 3100 screen. 2. Select Options to display the menu.

  • Page 35: Overview Of The Main Screen

    Overview of the main screen After you configure the MCC 3100 (see the Main screen appears whenever you start the MCC 3100. The Main screens menu provides access to the full functionality of the MCC 3100. “Main screen” on page...

  • Page 36: Recent Link And Preview Panel

    Groups link Select the Groups link to go to the Groups Management screen, which provides a complete list of user groups that you added to the MCC 3100. You can call your groups, each of which can contain multiple friends.

  • Page 37: Navigating Screens

    You can access some screens by selecting menu commands. For example, you can access the System Settings and Preferences screens from the menu. Shortcut Keys In addition to standard navigational aids, MCC 3100 provides shortcut keys to speed your workflow. See “Shortcut keys” on page...

  • Page 38: Green Call And Red Hangup Buttons

    Use the red hangup button to do the following: • Reject an incoming call. • Minimize the MCC 3100 for Nokia application on the mobile device. Selecting the red key does not exit the application. Accessing Help The MCC 3100 includes embedded, context-sensitive help for the following topics: •...
  • Page 39 • Abbreviations: explains terms that appear in the Call screens • About: provides the MCC 3100 software version number 1. From any screen, select Help. The Help screen appears. See The Help screen displays information related to the previous screen.
  • Page 40 Basic functions...

  • Page 41: Advanced Functions

    Friends are people that you call frequently. Each friends has a name and at least one contact location (extension or telephone number). You can use the MCC 3100 to add, edit, and delete friends. You cannot upload the locally saved friend information.
  • Page 42 Advanced functions Figure 8: New friend screen 3. Complete the fields on the Edit Contact screen using the information “Adding a friend” on page 42 Table 5: Adding a friend Field Display Name Extension Last Name First Name Office contact as a guide.
  • Page 43 When you initiate a basic call or group call, the system automatically calls this contact location. All contacts are regular telephone numbers except the Extension. If you select Extension, the system calls all of the friend’s contact locations that are registered on the MCG 3100. Advanced functions...

  • Page 44: Importing A Friend

    4. After you enter the information, select Save from the menu. Your friend is added to the MCC 3100 local address book. Importing a friend You can import a friend to the MCC 3100 from other sources: • Logs screen •...

  • Page 45: Editing A Friend

    4. Make changes if needed, and then select Save from the menu. Your new friend is added to the MCC 3100 local address book. Note: After you add a friend from the logs screen, check that the contact information is complete. You may need to add a prefix or special character that was removed from the original record.
  • Page 46 Advanced functions To edit a friend 1. From the Main screen, select the Friends links. The Friends screen appears. 2. Highlight the friend you want to edit. 3. From the menu, select Edit Friend. The Edit Friend screen appears. See Figure 9: Edit friend screen 4.

  • Page 47: Deleting A Friend

    Deleting a friend You can delete a friend from the MCC 3100 local address book. To delete a friend from the MCC 3100 local address book 1. From the main screen, select the Friends link. The Friends screen appears. 2. Highlight the friend you want to edit.
  • Page 48 2. Enter as much of the person’s name as you know. You must enter at least one character. 3. To search for friends that you saved on the MCC 3100, select Also search local friends. 4. From the menu, select Search Now. Your search results appear on the Search Results screen.

  • Page 49: Placing Calls

    Placing Calls Your enterprise telephone system manages all calls that you place on the MCC 3100. You can quickly and easily call your co-workers either by selecting them from a friends list or by dialing their extension number. As well, one number is associated with all of your outbound calls, regardless of your actual location.
  • Page 50 MCC 3100 settings. For more information, see “System settings” on page When the MCC 3100 is configured for Direct Outbound mode, you can switch from Direct Outbound mode to Call-me-First mode for advanced calls. See “Advanced call” on page Call-me-First mode In Call-me-First mode, your calls are completed in two steps.

  • Page 51: Calling A Friend

    Note: Call from Extension always calls your desktop extension. Your MCC 3100 configuration setting of Call-me-First or Direct Outbound mode is ignored when you select Call from Extension. Dialing a number You can place a call by dialing an extension or telephone number.

  • Page 52: Advanced Call

    Advanced functions — Internal office extension numbers (for example, 4489). — External PSTN numbers (for example, +16131231111). 4. Press the green call button or from the menu, select Call. Optionally press Space or Enter to place the call. You can also choose Call from Extension or Advanced Call from the menu.
  • Page 53 Figure 14: Place call prefix 8. Press the green Call button or from the menu, select Call. The enterprise telephony system calls you at the contact location you specified. 9. Answer the call. 10. The enterprise telephony system calls your friend at the contact location you specified.

  • Page 54: Receiving Calls

    Advanced functions Receiving calls After you log on, you can receive audio calls from any MCC 3100 screen. If the MCC 3100 has call screening enabled, you can accept the call on the Nokia, redirect the call to another number, or decline the call. If the MCC 3100 has call screening disabled, the call can only be accepted from your Nokia device.

  • Page 55: Groups

    Groups You can add and manage a group that contains multiple friends, and then initiate conference calls to the group. Adding a group 1. From the Main screen menu, select Group Mgmt. The Group Management screen appears. 2. From the menu, select New Group. The New Group screen appears.

  • Page 56: Managing Friends In A Group

    Advanced functions The Add to Group screen appears. See page Figure 17: Add to group screen 3. Select the group you wish to add the friend to. 4. From the menu, select Add Now. The friend is added to the group you selected. 5.
  • Page 57 Figure 18: Group management screen 2. From the Group List, select a group. 3. From the menu, select Group Details. The Group Details screen appears. See page Figure 19: Group details screen 4. Select or deselect the friends you wish to manage. 5.

  • Page 58: Managing A Group

    Advanced functions — Add to Another Group to add the selected friends to another group. — Select All to select all friends in a group. — Clear All to remove all selected friends in a group. — Delete Selected Users to delete the selected friends from the group.
  • Page 59 Initiating a group call With a group call, you can select a nonmobile contact location for yourself. You can set up the call on your Nokia device and then engage in the conversation on another device, such as your desktop telephone. 1.
  • Page 60 11. The enterprise telephony system calls the friends you selected at their default contact locations. They are prompted to select one of the following options on the MCC 3100. — Join Now to join the group call immediately. — Join Later to be prompted to join the group all at a later time. To...
  • Page 61 • press *6 to mute or unmute your own voice • press *7 to lock or unlock the conference • press *8 to hear a list of participants • press *9 to stop the help Joining a group call that is in progress You can join a group call that is in progress if you selected Join Later when you were initially invited to participate.

  • Page 62: Logging Events

    Advanced functions Logging Events The MCC 3100 retains a record of your recent communication sessions. The following events are logged: • Incoming calls (answered, missed) • Outgoing calls (successful, unsuccessful, in progress) • System event notifications You can view an abbreviated list of log events on the Main screen. For a complete list and for details concerning individual events, you must access the Logs screen.

  • Page 63: Viewing Entries On The Logs Screen

    The Recent preview panel displays up to 10 friends that you recently communicated with. 2. Optionally, select an entry and select a menu command such as Call. Viewing entries on the Logs screen The Logs screen provides a history of your most recent incoming and outgoing calls, voice mail messages, and system event notifications.
  • Page 64 Advanced functions For call icon explanations, see "Call icons" on page Figure 23: Call icons For group call icon explanations, see "Group call icons" on page Figure 24: Group call icons For system notification icon explanations, see "System notification icons" on page Figure 25: System notification icons 2.

  • Page 65: Sorting Entries On The Logs Screen

    The Details screen appears. See Figure 26: Logs details screen Sorting entries on the Logs screen You can sort items in the Logs screen by the name of the individual associated with the log or by the time and date. You can also re-sort the list to only display missed calls or voice mail notifications.

  • Page 66: Managing Voice Mail

    Nokia device to the voice mail server. — If an Outgoing Call Service DN is not configured, the MCG 3100 calls you at the last number that you used to place a call. After you answer, the MCG 3100 calls the voice mail server.
  • Page 67 Advanced functions 5. The MCG 3100 calls the voice mail server. Note: You must use the Nokia telephone application to generate DTMF tones. Note: You can also call voice mail from the Recent preview panel by selecting the voice mail entry, and choose Call from the menu. The...
  • Page 68 Advanced functions...

  • Page 69: Acronyms

    Evolution Data Only FQDN Fully Qualified Domain Name Global System for Mobile Communications Local Area Network MCC 3100 Mobile Communication Client 3100 MCG 3100 Mobile Communication Gateway 3100 Random Access Memory Session Initiation Protocol Short Message Service Private Branch Exchange...
  • Page 70 Acronyms Table 6: Acronyms Acronym Full Name Voice Mail Virtual Private Network WiFi Wireless Fidelity...

  • Page 72: User Guide

    Nortel Mobile Communication Client 3100 for Nokia User Guide Copyright © 2007-2008 Nortel Networks. All Rights Reserved. LEGAL NOTICE While the information in this document is believed to be accurate and reliable, except as otherwise expressly agreed to in writing NORTEL PROVIDES THIS DOCUMENT "AS IS"...

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