Troubleshooting Table - Saeco Incanto HD8911 Instruction Manual

Error
Behaviour
code
Brew group
3 - 4 locked, cannot be
taken out
Water circuit
5
error
9.4

Troubleshooting table

Behaviour
The machine does not turn
on.
The machine is in simulated
working mode.
The drip tray fills up quickly. To guarantee a perfect coffee at
The 'Coffee grounds
drawer full' signal is still on,
even if it's emptied or with
only few coffee grounds in
it.
It is impossible to remove
the brew group.
It is impossible to insert the
brew group.
Coffee has too little cream
or is watery.
Coffee is leaking from the
coffee dispensing spout.
Coffee is not hot enough.
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Cause
The brew group is incorrectly
positioned.
Air in the water circuit
For any other error code:
>
Turn the machine off and then back on again after 30 seconds.
>
Try 2 or 3 times.
If the machine does not start, contact the Philips Saeco hotline and mention the error
code shown on the display. Contacts are included in the warranty booklet supplied
separately or can be found at www.saeco.com/support.
Cause
The machine is disconnected or the
main switch is in the OFF position.
The STAND-BY button has been
pressed for more than 8 seconds.
every brewing, the machine rinses
and warms itself by flushing water in
the drip tray.
The coffee grounds drawer has been
emptied while the machine was off.
The brew group is incorrectly
positioned.
The coffee grounds drawer is in place. Remove the coffee grounds drawer before removing
The brew group is not in the idle
position.
The gearbox is incorrectly positioned. Place the drip tray and coffee grounds drawer in
Grinders are set to a coarse position. Adjust the grinding fineness as described in the "5.3.3
The blend is not right, coffee is not
freshly roasted or is ground too
coarse.
The machine must perform the self-
adjustment.
The coffee dispensing spout is
clogged.
Cups are cold.
The temperature is incorrectly
regulated.
Action
Close the service door. Turn the machine off and
back on again. Wait for the 'Ready for brewing' signal
and then remove the brew group.
Remove and restore the water tank a couple of
times, making sure to position it correctly. Check
that the water tank seat is clean.
Action
Plug in the machine and place the main switch in the
ON position.
Turn the machine OFF and ON using the main switch.
Empty the drip tray. To avoid that rinsing water ends
in the drip tray, place a cup below the dispensing
spouts.
After emptying drip tray and coffee grounds drawer,
wait for the 'Close service door' signal to be displayed.
Place the components back.
Close the service door. Turn the machine off and back
on again. Wait for the 'Ready for brewing' signal and
then remove the brew group.
the brew group.
Make sure that the brew group is in the idle position
as described in the "7.2.1 Weekly brew group cleaning
cycle" chapter, "Reassembly phase".
their proper seats. Close the service door. Turn the
machine on without the brew group. The gearbox
goes back to the correct position. Turn the machine
off and put the brew group in place following the
instructions in the "7.2.1 Weekly brew group cleaning
cycle" chapter, "Reassembly phase".
Ceramic coffee grinder adjustment" chapter.
Change coffee blend or adjust the grinding fineness
as described in the "5.3.3 Ceramic coffee grinder
adjustment" chapter.
Brew a few cups of coffee.
Clean the coffee dispensing spout and its holes using
a toothpick.
Warm the cups with hot water.
Adjust the temperature as described in the "5.3.4
Brewing temperature adjustment" chapter.
27/03/15 09:55