Warranty Claims - D-Link DSL-2790U Quick Start Manual

Warranty Claims

Should your Product fail within the DOA/ELF Period or the Warranty Period
you will need to contact ACN's Customer Service Team on 1300 881 778 to
describe the defect. ACN will then issue you with a prepaid return satchel
for you to return the device for testing purposes. Please include all original
packaging and accessories and return the satchel to ACN within 14 days. ACN
will not be liable for any expenses you incur in relation to any DOA/ELF or
Warranty claim.
The return satchel is pre-labelled with our return address which is:
ACN Product Returns
Locked Bag 2145
NORTH SYDNEY NSW 2059
Please note that some of your personal settings, content and other
information and stored data may be lost when the Product is repaired or
replaced. Due to applicable law, other regulation or technical restrictions,
ACN will not make a back-up copy of your information.
ACN does not take responsibility for any lost information of any kind and will
not reimburse you for such loss. You should always make back-up copies of
all the information stored on the Product before handing it in for repair
or replacement.
You will need to comply with any other return procedures stipulated by
ACN as published or explained at the time of the claim. If a defect exists and
a valid claim under the Warranty is received by ACN after the first 15 days
following the expiry of the Warranty Period, ACN is entitled to charge for any
reasonable shipping and handling costs made in connection with the repair
or replacement of the Product.
ACN respects your rights as a consumer. Our goods come with guarantees
that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation
for any other reasonably foreseeable loss or damage. You are also entitled
to have the goods repaired or replaced if the goods fail to be of acceptable
quality and the failure does not amount to a major failure.
Nothing contained in this Warranty shall be read or applied so as to
exclude, restrict or modify the application of applicable provisions of
Australian Consumer Law, including Consumer entitlements described in
the Competition and Consumer Act (as amended), or any relevant State or
Territory statute which by law cannot be excluded, restricted or modified.
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