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Frequently asked questions
No signal bar is displayed on the cordless handset
screen.
• The cordless handset is out of range. Move it
closer to the base station.
• If [Unregistered] is displayed on the cordless
handset, register your cordless handset.
If I fail to pair (register) the additional cordless
handsets to the base station, what do I do?
Your base memory is full. Access
MENU
[Services] > [Unregister] to unregister the
unused handsets and try again.
My handset is in searching status, what do I do?
• Make sure that the base station has power supply.
• Register the cordless handset to the base station.
• Move the cordless handset closer to the base
station.
I cannot change the settings of my voice mail, what
do I do?
The voice mail service is managed by your service
provider but not the phone itself. Contact your
service provider to change the settings.
No display
• Make sure the batteries are charged.
• Make sure there are power and phone connections.
The cordless handset on the charger does not
charge.
• Make sure the batteries are inserted correctly.
• Make sure the cordless handset is placed properly
on the charger. The battery icon animates when
charging.
>
• Make sure the docking tone setting is turned on.
When the cordless handset is placed correctly on
the charger, you can hear a docking tone.
• The charging contacts are dirty. Disconnect the
power supply first and clean the contacts with a
damp cloth.
• Batteries are defective. Purchase new ones with
the same specifications.
Bad audio (crackles, echo, etc.)
• The handset is nearly out of range. Move it closer
to the base station.
• The phone receives interference from the nearby
electrical appliances. Move the base station away
from them.
• The phone is at a location with thick walls. Move
the base away from them.
The handset does not ring.
Make sure the handset ringtone is turned on.
The caller ID does not display.
• The service is not activated. Check with your
service provider.
• The caller's information is withheld or unavailable.
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