Troubleshooting Guide; Normal Sounds You May Hear; Before Calling For Service - Kenmore Elite 796.2947 Use & Care Manual

NORMAL SOUNDS YOU MAY HEAR

The following sounds may be heard while the washer is
operating. They are normal.
Clicking:
Lid lock relay when the lid locks and unlocks.
Spraying or hissing:
Water spraying or circulating during the cycle.

BEFORE CALLING FOR SERVICE

Your washing machine is equipped with an automatic error-monitoring system to detect and diagnose problems at an
early stage. If your washer does not function properly or does not function at all, check the following before you call
for service:
Problem
Rattling and Foreign objects, such as keys, coins, or safety pins,
clanking noise may be in tub or pump.
Thumping sound Heavy wash loads may produce a
thumping sound.
Washer load may be out of balance.
Vibrating noise
Packaging materials were not removed.
Wash load may be unevenly distributed in
the tub.
Not all leveling feet are resting firmly and
evenly on the floor.
Floor not rigid enough.
Water leaking
Inlet hose connection is loose at faucet
or washer.
House drain pipes are clogged.
Drain hose has come out of drain or
is not inserted far enough.
A large item such as a pillow or blanket is
above the top of the tub.
Wrinkling Washer not unloaded promptly.
Washer overloaded.
Hot and cold water inlet hoses are reversed.

TROUBLESHOOTING GUIDE

Possible Cause
Humming or gurgling:
Drain pump is pumping water from the washer at times
during a cycle.
Stop washer, check tub and drain filter for foreign objects. If
noise continues after washer is restarted, call for service.
This is normal. If sound continues, washer is probably
out of balance. Stop and redistribute wash load.
Pause the cycle and redistribute the load after the lid
unlocks.
See the UNPACKING AND REMOVING SHIPPING MATE-
RIAL section in the installation requirements on page 8.
Pause the cycle and redistribute the load after the lid un-
locks.
See LEVELING THE WASHER in the INSTALLATION
Instructions on page 11.
Make sure that the floor is solid and does not flex. See
FLOORING in the INSTALLATION REQUIREMENTS on
page 7.
Check hoses for leaks, cracks and splits.
Check and tighten hose
connections.
The washer pumps out water very rapidly. Check for
water backing up out of the drain pipe during drain. If
water is seen coming out of the drain, check for proper
drain hose installation and check for restrictions in the
drain. Contact a plumber to repair drain pipe.
Tie drain hose to inlet hose or standpipe to prevent it
from coming out during drain. For smaller drain pipes,
insert the drain hose into the pipe as far as the drain
hose flange. For larger drain pipes, insert the drain hose
into the pipe 1-2 inches past the flange. See page 10.
Use the BULKY/BEDDING cycle for large or bulky
items Use extra care and never wash more than half a
load of items that float such as pillows.
Stop the washer and check the load. Make sure the
load does not crest above the top edge of the tub.
Always remove items from the washer as soon as the
cycle is complete.
The washer can be fully loaded, but the tub should not
be tightly packed with items. The lid of the washer
should close easily.
Hot water rinse can set wrinkles in garments. Check
the inlet hose connections
33
Solutions