Lincoln 2016 MKZ HYBRID Owner's Manual page 473

Issue
I received a text that I did not activate Vehicle
Health Report.
I am unable to retrieve the report on the
website, or I receive a system error.
I am unable to submit a report.
I heard a commercial when I tried to use
Traffic, Directions and Information.
MKZ Hybrid (CC9) Hybrid Electric Vehicle (HEV), Canada/United States of America, enUSA, First Printing
MyLincoln Touch
Vehicle Health Report and Services (Traffic, Directions and Information) issues
Possible cause(s)
You did not activate your account on the
website.
You may have the wrong VIN (vehicle identi-
fication number) listed.
The preferred dealer information did not load
correctly.
This could be due to your phone's compatib-
ility.
Bad signal strength.
You did not register your phone correctly on
the website.
You did not activate this phone for this service.
Your phone has ID blocker active.
This is a free feature, but you must first register
online to use it.
Make sure that your VIN is correctly listed in
your account.
When you register your account, you must
choose a preferred dealer. If it already lists a
dealer, try selecting another dealer and
logging out. Log back in, change it back to
your preferred dealer, and retrieve the report.
Update your cellular number in your account
on the website.
Make sure you have full signal strength and
that your Bluetooth volume level has been
turned up.
Make sure the currently connected phone is
registered on your SYNCMyRide account.
Try deleting your phone and performing a
clean pairing.
This is a free feature, but you must first register
online to use it.
470
Possible solution(s)