If The Wi-Fi Connection Cannot Be Established - Panasonic HC-W570 Basic Operating Instructions Manual

If the Wi-Fi connection cannot be established

≥ Please refer to the operating instruction of the device in use for details about the setting of the
wireless access point or smartphone.
Problem
It cannot connect
to the wireless
access point.
The wireless
access point is not
detected.
Radio waves of the
wireless access
point get
disconnected.
The Wi-Fi
connection is not
possible between
this unit and a
smartphone.
The Wi-Fi
connection is
disconnected
immediately.
30
SQT0644 (ENG)
(General)
≥ Turn on the wireless access point.
≥ Approach the wireless access point and reconnect.
≥ If it takes time to complete the connection, the Wi-Fi connection will be
aborted. Reset the connection settings.
≥ Check how to connect to the wireless access point and how to set the
security settings.
≥ If the wireless access point supports both the 2.4 GHz band and the
5 GHz band, check if the setting for the 2.4 GHz band is enabled.
≥ Make sure the wireless access point is registered in this unit.
≥ The device may be unable to locate the wireless access point due to
problems with the signal. Refer to "Connecting by entering an SSID
and Password" in the Operating Instructions (PDF format).
([Easy Connection (WPS)])
≥ Make sure the wireless access point is in the correct WPS standby
mode.
([Search])
≥ Make sure the Password have been correctly input.
≥ The condition may improved by moving the location or changing the
angle of the wireless access point.
≥ If you use another 2.4 GHz band device such as a microwave oven or
cordless telephone nearby, you may interrupt the signal. Keep a
sufficient distance from these types of devices.
(Wireless Access Point Connection)
≥ Make sure the smartphone is properly connected to the wireless
access point by checking the Wi-Fi settings of the smartphone.
≥ Make sure this unit and the smartphone are connected to the same
wireless access point.
≥ Make sure the wireless access point is registered in this unit.
(Direct Connection)
≥ Make sure the smartphone is properly connected to this unit by
checking the Wi-Fi settings of the smartphone.
≥ Make sure the smartphone is not connected to the wireless access
point. If it is connected to the wireless access point, change the Wi-Fi
access point using the smartphone's Wi-Fi set up.
≥ If there is a setting for avoiding poor connections in the Wi-Fi setting
menu of the Android™ device 4.0 or later version, turn it off.
Check points