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CLIENT INFORMATION
CLIENT INFORMATION
Learn about information specific to you as an Acura client and how to get help.
Frequently Asked Questions/Troubleshooting
Below are some frequently asked questions and troubleshooting items that you
may have about the vehicle.
Q: How do I set the vehicle clock?
A: For vehicles without navigation, see page 40. For vehicles with navigation, the
time is automatically set using GPS signals.
Q: Why doesn't the vehicle start when I press the ENGINE START/STOP button?
A: The brake pedal must be pressed to start the engine.
Q: What is the AUTO setting on my headlight lever?
A: When in the AUTO position, the vehicle's exterior lights will automatically turn
on or off depending on the ambient lighting.
Q: Why won't the driver's door unlock when I grab the door handle, even though the
keyless access remote is within range?
A: If you pull the handle too quickly, the system may not have time to confirm the
door is unlocked. Wait to hear a beep to confirm the door is unlocked. If you are
wearing gloves, the system may be slow to respond.
Q: After my battery was disconnected or went dead, the audio system is asking for a
code. Where do I find this?
A: In most cases, you do not need to enter a code. Turn on the vehicle and the audio
system, and press and hold the power button until the system reactivates.
Q: Why can't I select an item using the interface dial?*
A: To prevent driver distraction, certain items are limited or inoperable while the
vehicle is moving. Use voice commands or pull over to select the items.
Q: Where can I find the vehicle identification number (VIN)?
A: Check the label on the driver's doorjamb.
Q: Why can't I operate Pandora through the audio system?
A: Audio may be streaming through Bluetooth® Audio. Make sure Pandora mode
is selected and the phone cable is properly connected to the USB adapter. Some
phones may prompt you to "Allow" a connection.
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Q: Is my phone compatible with Bluetooth features?
A: Visit www.acura.com/handsfreelink (U.S) or www.handsfreelink.ca (Canada) to
check phone compatibility for Bluetooth® Audio, Bluetooth® HandsFreeLink®, and
SMS text messaging.
Q: Every time I press the Talk button, the system gives me voice prompts. Can I turn
these off?*
A: Press the SETTINGS button. Use the interface dial to select System Settings then
Voice Prompt. Select Off.
Contact Us
Acura dealer personnel are trained professionals. They should be able to answer
all your questions. If you encounter a problem that your dealership does not solve
to your satisfaction, please discuss it with the dealership's service manager or
general manager. If you are dissatisfied with the decision made by the dealership's
management, contact Acura Client Relations/Services.
U.S. owners
American Honda Motor Co., Inc.
Acura Client Relations
1919 Torrance Blvd.
Mail Stop 500-2N-7E
Torrance, CA 90501-2746
Tel: (800) 382-2238
In Puerto Rico and
the U.S. Virgin Islands
Bella International
P.O. Box 190816
San Juan, PR 00919-0816
Tel: (787) 620-7546
When you call or write, please give us the following information:
• Vehicle Identification Number
• Date of purchase
• Odometer reading of your vehicle
• Your name, address, and telephone number
• A detailed description of the problem
• Name of the dealer who sold the vehicle to you
*if equipped
CLIENT INFORMATION
Canadian owners
Honda Canada, Inc.
Acura Client Services
180 Honda Blvd.
Markham, ON
L6C 0H9
Tel: (888) 922-8729
Fax: (877) 939-0909
E-mail: acura_cr@ch.honda.com
*if equipped
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