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Status Messages
Wrong PIN
PIN Blocked. Call Your
Provider
Insert SIM
Check SIM Card
Contact Sprint for Assistance with
International Service
If you experience any issues with voice or data services while outside of the United States, Sprint offers
customer support 24 hours a day. In the event that you do experience an issue, try the following actions:
●
First try powering your phone off and then back on; this will force your phone to reregister with the
network.
●
Try manually selecting another network. Information for selecting networks can be found in the
phone guide.
If neither of these actions resolves your issue, you will need to contact customer service (see below).
When calling to report an issue, the following information will be beneficial in trying to resolve your issue
as quickly as possible:
●
Your wireless phone number.
●
The city and country you are travelling in.
●
Any error message that displays on your phone or that you heard when trying to place a call.
●
If the issue is with data, were you able to place voice calls?
●
If the issue is with voice service, were you able to access data?
Please call the numbers below if you need assistance:
While in the United States: Call 1-888-226-7212.
Sprint Worldwide Wireless Service
Message Description
You have entered an incorrect SIM PIN number. You have only three
attempts to enter your PIN. After a third unsuccessful attempt, your
phone will be locked and you will have to call Sprint Customer
Service to have it unlocked. Sprint sets the default to PIN off; if you
elect to enable the PIN then you will need to contact Sprint for the
default PIN and PUK.
An incorrect SIM PIN was entered three consecutive times. You will
be unable to send or receive calls on your phone. Contact Sprint
Customer Service to obtain the PIN Unblocked Key (PUK) code.
Sprint sets the default to PIN off; if you elect to enable the PIN then
you will need to contact Sprint for the default PIN and PUK.
Your SIM Card is not being detected. Please check to ensure that
you have inserted the SIM Card.
Please check your SIM card to make sure it is properly inserted.
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