Dell Precision 350 User Manual
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Dell Precision 350 User Manual

Dell Precision 350 User Manual

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Download this manual See also: Service Manual, Installation Manual
Dell Precision™ Workstation 350 User's Guide
Information About Your Computer
Finding Information for Your Computer
Specifications
Your Computer
Front View
Back View
Inside Your Computer
System Board Components
Cleaning Your Computer
Before Cleaning Your Computer
Computer, Keyboard, and Monitor
Mouse
Floppy Drive
CDs and DVDs
Advanced Features
LegacySelect Technology Control
Manageability
Security
Password Protection
System Setup
Jumper Settings
Power Button
Connecting an IEEE 1394 Device
TAPI
Hyper-Threading
Microsoft® Windows® XP Features
Overview
New User Interface
Files and Settings Transfer Wizard
Application and Device Compatibility
System Restore
User Accounts and Fast User Switching
Home and Small Office Networking
Internet Connection Firewall
Removing and Installing Computer Parts
Opening the Computer Cover
Drives
PCI Cards
AGP Card
Microprocessor
Memory
Battery
Closing the Computer Cover
Solving Problems
Battery Problems
Card Problems
Drive Problems
Dropped or Damaged Computer
E-Mail, Modem, and Internet Problems
Error Messages
General Problems
IEEE 1394 Device Problems
Keyboard Problems
Memory Problems
Mouse Problems
Network Problems
Power Problems
Printer Problems
Serial or Parallel Device Problems
Sound and Speaker Problems
System Board Problems
Video and Monitor Problems
Advanced Troubleshooting
Diagnostic Lights
Beep Codes
Dell Diagnostics
Drivers
Using System Restore
Resolving Software and Hardware Incompatibilities
Getting Help
Technical Assistance
Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
Contacting Dell
Warranty and Return Policy
Ergonomic Computing Habits
Regulatory Notices
Glossary
NOTE:
A NOTE indicates important information that helps you make better use of your computer.
NOTICE:
A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

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Summary of Contents for Dell Precision 350

  • Page 1 Serial or Parallel Device Problems Sound and Speaker Problems System Board Problems Video and Monitor Problems Advanced Troubleshooting Diagnostic Lights Beep Codes Dell Diagnostics Drivers Using System Restore Resolving Software and Hardware Incompatibilities Getting Help Technical Assistance Problems With Your Order...
  • Page 2 STAR partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 3: Your Computer

    Back to Contents Page Your Computer Dell Precision™ Workstation 350 User's Guide   Front View   Back View   Inside Your Computer   System Board Components Front View 1 floppy-drive The floppy-drive light is on when the computer reads data from or writes data to light button the floppy drive. Wait until this light turns off before you remove the floppy disk from the drive.

  • Page 4: Back View

    6 service tag The tag is used to identify your computer when you access the Dell Support website or call technical support. 7 USB 2.0 Use the front USB connectors for devices connectors that you connect occasionally, such as joysticks or cameras.

  • Page 5: Inside Your Computer

    If you have a USB mouse, plug it into a USB connector. If your computer is running Microsoft®  Windows® 2000, Dell installed the necessary mouse drivers on your hard drive. link integrity Green — A good connection exists...

  • Page 6: System Board Components

    CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide. CAUTION: To avoid electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Be careful when opening the computer cover to ensure that you do not accidentally disconnect cables from the system board. 1 hard drive 6 heat sink and blower assembly...
  • Page 7 1 floppy drive 10 PCI card connectors (PCI1, connector (DSKT) PCI2, PCI3, and PCI4) 2 CD/DVD drive 11 front-panel audio cable connector (SEC _IDE) connector (FRONTAUDIO) 3 battery socket 12 telephony connector (MODEM) (BATTERY) 4 hard drive connector 13 CD drive audio cable connector (PRI_IDE) (CD_IN) 5 front-panel connector...

  • Page 8: Advanced Troubleshooting

    RIMM 3 and RIMM 4. If you installed memory modules in memory connectors RIMM3 and RIMM4 that were not purchased from Dell, remove the modules and replace them with the CRIMMs that were originally installed in your computer.

  • Page 9: Beep Codes

    If your computer beeps during start-up: 1.  Write down the beep code on the Diagnostics Checklist, and perform the action recommended in the following table. 2.  Run the Dell Diagnostics to identify a more serious cause.  Contact Dell for technical assistance.  ...

  • Page 10: When To Use The Dell Diagnostics

    Problems" and run the Dell Diagnostics before you contact Dell for technical assistance. Running the Dell Diagnostics may help you resolve the problem without contacting Dell. If you do contact Dell, the test results can provide important information for Dell's service and support personnel.

  • Page 11: Starting The Dell Diagnostics From The Drivers And Utilities Cd

    4.  When the tests are completed, if you are running the Dell Diagnostics from the Drivers and Utilities CD, remove the CD. 5.  Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen.

  • Page 12: Using System Restore

    To view a list of all available drivers for your computer, click Drivers in the Topic drop-down menu. To access the Dell Drivers and Utilities CD Guide, click User's Guides in the Topic drop-down menu, and then click Dell Precision ResourceCD.

  • Page 13: Resolving Software And Hardware Incompatibilities

    3.  Click System Restore. 4.  Follow the instructions on the screen. Restoring the Computer to an Earlier Operating State NOTICE: Before you restore the computer to an earlier operating state, save and close all open files and close all open programs. Do not alter, open, or delete any files or programs until the system restoration is complete.
  • Page 14 6.  Resolve conflicts by reconfiguring the devices or removing the devices from the Device Manager. To use the Windows XP Hardware Troubleshooter: 1.  Click the Start button, and then click Help and Support. 2.  Type hardware troubleshooter in the Search field, and then click the arrow to start the search. 3.

  • Page 15: Advanced Features

    Enabled/Ethernet Ethernet Connectivity Disabled Connectivity Disabled. For more information about Dell's ASF implementation, see the ASF User's Guide and the ASF Administrator's Guide, available on the Dell Support website at support.dell.com. Dell OpenManage IT Assistant IT Assistant configures, manages, and monitors computers and other devices on a corporate network. IT Assistant manages assets, configurations, events (alerts), and security for computers equipped with industry-standard management software.

  • Page 16: Chassis Intrusion Detection

    Change the state of your computer, such as updating its BIOS or shutting it down remotely A managed computer is one that has Dell OpenManage Client Instrumentation set up on a network that uses IT Assistant. For information about Dell OpenManage Client Instrumentation, see the Dell OpenManage Client Instrumentation User's Guide available on the Dell Support website at support.dell.com.

  • Page 17: Assigning A System Password

    Disabled — The system password is disabled by a jumper setting on the system board. You can only assign a system password when the following option is displayed: Not Enabled — A system password has not been assigned and the password jumper on the system board is in the enabled position (the default). Assigning a System Password To escape from the field without assigning a system password, press <Tab>...

  • Page 18: Setup Password

    To assign a new password, follow the procedure in "Assigning a System Password." 6. Exit system setup. Setup Password Option Settings Enabled — Does not allow assignment of setup passwords; you must enter a setup password to make changes to system setup. Not Enabled —...

  • Page 19: Entering System Setup

    Before you use system setup, you must know the kind of floppy drive(s) and hard drive(s) installed in your computer. To confirm this information, see the Manufacturing Test Report that came with your computer, or find this information in the online Dell Accessories folder.

  • Page 20: Option Settings

    Changing the Computer Boot Sequence for the Current Boot You can use this feature, for example, to tell the computer to boot from the CD drive so you can run the Dell Diagnostics, but specify that the computer boots from the hard drive when the diagnostic tests are complete.
  • Page 21 Time is kept in a 24-hour format (hours:minutes). Change the start-up time by pressing the right- or left-arrow keys to increase or to decrease the numbers or type numbers in both the date and time fields. Disabled is the default. This feature does not work if you turn off your computer using a power strip or surge protector.

  • Page 22: Jumper Settings

    Primary Drive n and Secondary Drive n — The settings are Auto (use this setting for all IDE devices from Dell) and Off. Primary Drive n identifies drives attached to the primary IDE interface connector (labeled "IDE1") on the system board.

  • Page 23: Power Button

    NOTICE: Ensure that your computer is turned off and unplugged before you change the jumper settings. Otherwise, damage to your computer or unpredictable results can occur. To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated. Jumper Setting Description...

  • Page 24: Connecting An Ieee 1394 Device

    the computer may result in data loss. Use the power button to shut down the computer only if the operating system is not responding. Hung Computer If the computer does not turn off when you press the power button, the computer may be hung. Press and hold the power button until the computer turns off completely (this process may take several seconds).

  • Page 25: Installing A Tapi Sound Card

    3.  In the Device Manager window, click the plus (+) sign next to the processor type. If Hyper-Threading is enabled, the processor is listed twice. You can enable or disable Hyper-Threading through system setup. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. Back to Contents Page...
  • Page 26 Back to Contents Page Battery Dell Precision™ Workstation 350 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide. A coin-cell battery maintains computer configuration, date, and time information. The battery can last several years.
  • Page 27 NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer.  Close the computer cover, and plug your computer and devices into electrical outlets.  Enter system setup and restore the settings you recorded before beginning this procedure. 12.

  • Page 28: Cleaning Your Computer

    Back to Contents Page Cleaning Your Computer Dell Precision™ Workstation 350 User's Guide   Before Cleaning Your Computer   Computer, Keyboard, and Monitor   Mouse   Floppy Drive   CDs and DVDs Before Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
  • Page 29 1.  Hold the disc by its outer edge. It is okay to touch the inside edge of the center hole. NOTICE: To prevent damaging the surface, do not wipe in a circular motion around the disc. 2.  With a soft, lint-free cloth, gently wipe the bottom of the disc (the unlabeled side) in a straight line from the center to the outer edge of the disc. For stubborn dirt, try using water or a diluted solution of water and mild soap.

  • Page 30: Contacting Dell

    Toll-free numbers are for use within the country for which they are listed. When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
  • Page 31 02  2186 27 14 City Code: 2 TechFax 02  2186 27 28 Switchboard 02  2186 27 11 Denmark (Copenhagen) Website: support.euro.dell.com     E-mail Support (portable computers): den_nbk_support@dell.com    International Access Code: 00 E-mail Support (desktop computers): den_support@dell.com    Country Code: 45 E-mail Support (servers): Nordic_server_support@dell.com     Technical Support 7023 0182 Customer Care (Relational) 7023 0184...
  • Page 32 El Salvador General Support 01-899-753-0777 Finland (Helsinki) Website: support.euro.dell.com    E-mail: fin_support@dell.com   International Access Code: 990 E-mail Support (servers): Nordic_support@dell.com    Country Code: 358 Technical Support 09 253 313 60 Technical Support Fax 09 253 313 81 City Code: 9 Relational Customer Care 09 253 313 38 Home/Small Business Customer Care 09 693 791 94...
  • Page 33 Country Code: 81 Technical Support (Dimension™ and Inspiron™) toll-free: 0120-198-226 Technical Support outside of Japan (Dimension and Inspiron) 81-44-520-1435 City Code: 44 Technical Support (Dell Precision™, OptiPlex™, and Latitude™) toll-free:0120-198-433 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894 Faxbox Service 044-556-3490 24-Hour Automated Order Service 044-556-3801 Customer Care 044-556-4240...
  • Page 34 Home/Small Business Sales Fax 020 674 47 75 Relational Sales Fax 020 674 47 50 Switchboard 020 674 50 00 Switchboard Fax 020 674 47 50 New Zealand E-mail (New Zealand): nz_tech_support@dell.com    E-mail (Australia): au_tech_support@dell.com    International Access Code: 00 Home and Small Business 0800 446 255 Country Code: 64 Government and Business 0800 444 617...
  • Page 35 23162298 Switchboard 671 16800 Fax Switchboard 671 16865 Panama General Support 001-800-507-0962 Peru General Support 0800-50-669 Poland (Warsaw) Website: support.euro.dell.com   E-mail: pl_support@dell.com   International Access Code: 011 Customer Service Phone  57 95 700 Country Code: 48 Customer Care  57 95  999 Sales  57 95 999 City Code: 22 Customer Service Fax  57 95 806...
  • Page 36 International Access Code: 011 Consumer (Home and Home Office)   Country Code: 1 Technical Support toll-free: 1-800-624-9896 Customer Service toll-free: 1-800-624-9897 DellNet™ Service and Support toll-free: 1-877-Dellnet (1-877-335-5638) Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133 Financial Services website: www.dellfinancialservices.com  Financial Services (lease/loans) toll-free: 1-877-577-3355 Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210 Business  ...
  • Page 37 Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561 Software and Peripherals Sales toll-free: 1-800-671-3355 Spare Parts Sales toll-free: 1-800-357-3355 Extended Service and Warranty Sales toll-free: 1-800-247-4618 toll-free: 1-800-727-8320 Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired toll-free: 1-877-DELLTTY (1-877-335-5889) U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Back to Contents Page  ...

  • Page 38: Getting Help

    Online Services You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information. You can contact Dell electronically using the following addresses: World Wide Web www.dell.com/...

  • Page 39: Problems With Your Order

    Automated Order-Status Service To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, see the...
  • Page 40 Phone number: Service tag (bar code on the back of the computer): Express Service Code: Return Material Authorization Number (if provided by Dell support technician): Operating system and version: Devices: Expansion cards: Are you connected to a network? Yes No...

  • Page 41: Ergonomic Computing Habits

    Back to Contents Page Ergonomic Computing Habits Dell Precision™ Workstation 350 User's Guide CAUTION: Improper or prolonged keyboard use may result in injury. CAUTION: Viewing the monitor screen for extended periods of time may result in eye strain.   For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer workstation:  Position your computer so that the monitor and keyboard are directly in front of you as you work.
  • Page 42 Back to Contents Page  ...
  • Page 43 Back to Contents Page Glossary Dell Precision™ Workstation 350 User's Guide A   B   C   D   E   F   G   H   I   K   L   M   N   P   R   S   T   U   V   W   X   Z    AC — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable into an electrical outlet. ACPI — advanced configuration and power interface — A power management specification that enables Microsoft® Windows® operating systems to put a computer in standby or hibernate mode to conserve the amount of electrical power allocated to each device attached to the computer.
  • Page 44 A connector on the computer's system board where you insert an expansion card, connecting it to the system bus. Express Service Code — A numeric code located on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Extended Display Mode — A display setting that allows you to use a second monitor as an extension of your display. Also referred to as dual display mode.
  • Page 45 F — Fahrenheit — A temperature measurement system where 32° is the freezing point and 212° is the boiling point of water. FCC — Federal Communications Commission — A U.S. agency responsible for enforcing communications-related regulations that state how much radiation computers and other electronic equipment can emit. Floppy drive — A disk drive that can read and write to floppy disks. Folder —...
  • Page 46 Memory — A temporary data storage area inside your computer. Because the data in memory is not permanent, Dell recommends that you frequently save your files while you are working on them, and always save your files before you shut down the computer. Your computer can contain several different forms of memory, such as RAM, ROM, and video memory.
  • Page 47 An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer. Service tag — A bar code label on your computer that identifies your computer when you access Dell | Support at support.dell.com or when you call Dell for customer or technical support.
  • Page 48 Shortcut — An icon that provides quick access to frequently used programs, files, folders, and drives. When you place a shortcut on your Windows desktop and double-click the icon, you can open its corresponding folder or file without having to find it first. Shortcut icons do not change the location of files. If you delete a shortcut, the original file is not affected.
  • Page 49 your favorite picture and make it wallpaper. Write-Protected — Files or media that cannot be changed. Use write-protection when you want to protect data from being changed or destroyed. To write- protect a 3.5-inch floppy disk, slide its write-protect tab to the open position. ZIF —...

  • Page 50: Information About Your Computer

    Back to Contents Page Information About Your Computer Dell Precision™ Workstation 350 User's Guide   Finding Information for Your Computer   Specifications Finding Information for Your Computer What Are You Looking For? Find it Here A diagnostic program for my Drivers and Utilities CD (also known as the ResourceCD)

  • Page 51: Specifications

    Service call status Dell Premier Support Website Top technical issues for my computer The Dell Premier Support website is customized for corporate, government, and education customers. This website Frequently asked questions may not be available in all regions. File downloads...
  • Page 52 Memory speed Processors between 1.5 GHz and 2.2 GHz with a 400 MHz FSB require 45 ns or faster memory. Processors at 2.26 GHz or above with a 533 MHz FSB require 40 ns or faster memory. integrated PCI Network Interface with ASF support as defined by DMTF SCSI controller optional add-in U320 SCSI...
  • Page 53 Voltage 90 to 135 V at 50/60 Hz; 180 to 265 V at 50/60 Hz Backup battery 3-V CR2032 lithium coin cell Physical Height 42.5 cm (16.7 inches) Width 18.1 cm (7.1 inches) Depth 44.7 cm (17.6 inches) Weight 12.7 kg (28 lbs) Environmental Temperature: Operating...

  • Page 54: Memory Installation Guidelines

    If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. You must install your original memory modules in pairs either in connectors RIMM1 and RIMM 2 or RIMM 3 and RIMM4.

  • Page 55: Removing A Memory Module

    NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3.  Disconnect any telephone or telecommunication lines from the computer. 4.  Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board. 5.
  • Page 56 8.  When the System Memory total is correct, press <Esc> to exit system setup. 9.  Run the Dell Diagnostics to verify that the memory modules are operating properly. Back to Contents Page  ...

  • Page 57: Removing An Agp Card

    Back to Contents Page AGP Card Dell Precision™ Workstation 350 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide. Your computer provides a connector for an AGP card. 1.  If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure.

  • Page 58: Installing An Agp Card

    Installing an AGP/Card 1.  To add or replace the card, press the card lever toward the PCI connector and gently press the card into the AGP connector until it clicks into place. 2.  Release the card lever, ensuring that the tab fits into the notch on the front end of the card. 3.

  • Page 59: Pci Cards

    NOTE: To meet PC99 requirements, your Dell computer uses only PCI slots. ISA cards are not supported. If you are installing or replacing a card, follow the procedures in the next section. If you are removing but not replacing a card, see "Removing a...
  • Page 60 10.  If you are installing a new card, remove the filler bracket to create a card-slot opening. Then continue with step 11.  If you are replacing a card that is already installed in the computer, remove the card. If necessary, disconnect any cables connected to the card. Grasp the card by its top corners, and ease it out of its connector. 12.

  • Page 61: Removing A Card

    11.  If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell. NOTE: Installing filler brackets over empty card- slot openings is necessary to maintain FCC certification of the computer. The brackets also keep dust and dirt out of your computer.
  • Page 62 17.  Connect the network cable to the integrated connector on the computer back panel. Back to Contents Page  ...

  • Page 63: Closing The Computer Cover

    Back to Contents Page Closing the Computer Cover Dell Precision™ Workstation 350 User's Guide 1.  Ensure that all cables are connected, and fold cables out of the way. Gently pull the power cables toward you so that they do not get caught underneath the drives.

  • Page 64: Opening The Computer Cover

    Back to Contents Page Opening the Computer Cover Dell Precision™ Workstation 350 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide. 1.  Shut down the computer through the Start menu. 2.  Ensure that your computer and attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your computer, turn them off now.

  • Page 65: Ide Drive Addressing

    Back to Contents Page Drives Dell Precision™ Workstation 350 User's Guide   Overview   Hard Drive   Front-Panel Inserts   Floppy Drive   CD/DVD Drive Overview Your computer supports: Two hard drives Two floppy drives Two CD or DVD drives CD/DVD drive(s) floppy drive(s) hard drive(s) IDE Drive Addressing When you connect two IDE devices to a single IDE interface cable and configure them for the cable select setting, the device attached to the last connector on the interface cable is the master or boot device (drive 0), and the device attached to the middle connector on the interface cable is the slave device (drive 1).

  • Page 66: Hard Drive

    2 Power input connector 1 Interface connector 2 Colored stripe on cable 3 Interface cable Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector.

  • Page 67: Installing A Hard Drive

    power cable hard-drive cable 2.  Press in on the tabs on each side of the drive and slide the drive up and out. tabs (2) hard drive Installing a Hard Drive 1.  Unpack the replacement hard drive, and prepare it for installation. 2.

  • Page 68: Adding A Second Hard Drive

    13.  Partition and logically format your drive before you proceed to the next step. See the documentation for your operating system for instructions. 14.  Test the hard drive by running the Dell Diagnostics. 15.  If the drive you just installed is the primary drive, install your operating system on the hard drive.
  • Page 69 NOTICE: Before touching anything inside your computer, ground yourself by touching an unpainted metal surface, such as the metal at the back of the computer. While you work, periodically touch an unpainted metal surface to dissipate any static electricity that could harm internal components.  Open the computer cover.

  • Page 70: Front-Panel Inserts

    2 second hard-drive cable (secondary drive) 3 first hard-drive cable (primary boot drive)  Close the computer cover. NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 15.  Connect your computer and devices to electrical outlets, and turn them on. 16.

  • Page 71: Removing A Floppy Drive

    NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 3.  Disconnect any telephone or telecommunication lines from the computer. 4.  Disconnect your computer and all attached devices from electrical outlets, and then press the power button to ground the system board. 5.

  • Page 72: Cd/Dvd Drive

    See the documentation that came with the drive for instructions on installing any software required for drive operation.  Enter system setup and update the appropriate Diskette Drive A option to reflect the size and capacity of your new floppy drive. 10.  Verify that your computer works correctly by running the Dell Diagnostics. CD/DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.

  • Page 73: Removing A Cd/Dvd Drive

    2.  Connect the new drive to the set of rails that are attached to the inside of the cover. If a set of rails is not attached inside the cover, contact Dell. 3.  If you are installing a replacement drive and the new drive does not have the bracket rails attached, remove the rails from the old drive by removing the two screws that secure each rail to the drive.
  • Page 74 11.  Update your configuration information by setting the appropriate Drive option (0 or 1) under Drives: Secondary to Auto. See "Primary Drive n and Secondary Drive n" "System Setup Options" for more information. 12.  Verify that your computer works correctly by running the Dell Diagnostics. Back to Contents Page  ...
  • Page 75 Back to Contents Page Removing and Installing Computer Parts Dell Precision™ Workstation 350 User's Guide Opening the Computer Cover Drives PCI Cards AGP Card Microprocessor Memory Battery Closing the Computer Cover Back to Contents Page  ...
  • Page 76 Back to Contents Page Microprocessor Dell Precision™ Workstation 350 User's Guide CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide. 1.  If you are replacing a hard drive that contains data you want to keep, back up your files before you begin this procedure.

  • Page 77: Installing The Microprocessor

    NOTICE: If you are installing a microprocessor upgrade kit from Dell, discard the original heat sink. If you are not installing a microprocessor upgrade kit from Dell, reuse the original heat sink and blower when you install your new microprocessor.
  • Page 78  Press down the clip's latch so it fits over the tab and secures the clip to the retention base. 7.  Lower the airflow shroud over the heat sink. If you installed a microprocessor replacement kit from Dell, return the original heat sink assembly and microprocessor to Dell in the same package in which your replacement kit was sent.

  • Page 79: Regulatory Notices

    Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.

  • Page 80: Ic Notice (Canada Only)

    Most Dell computer systems (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES- 003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer system (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus).

  • Page 81: Vcci Notice (Japan Only)

    VCCI Notice (Japan Only) Most Dell computer systems are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A. ITE, including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, integrated into or connected to the system should match the electromagnetic environment classification (Class A or B) of the computer system.

  • Page 82: Mic Notice (Republic Of Korea Only)

    MIC Notice (Republic of Korea Only) To determine which classification (Class A or B) applies to your computer (or other Dell digital device), examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other regulatory marking applied to your product.

  • Page 83: Bsmi Notice (Taiwan Only)

    The phasing conductor of the room's electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A). To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible.

  • Page 84: Nom Information (Mexico Only)

    NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 Importer: Dell Computer de México, ...

  • Page 85: Solving Problems

    Back to Contents Page Solving Problems Dell Precision™ Workstation 350 User's Guide   Battery Problems   Memory Problems   Card Problems   Mouse Problems   Drive Problems   Network Problems   Dropped or Damaged Computer   Power Problems   E-Mail, Modem, and Internet Problems   Printer Problems   Error Messages   Serial or Parallel Device Problems   General Problems   Sound and Speaker Problems...

  • Page 86: Floppy Drive Problems

    Insert a floppy disk, type dir a: at the DOS prompt, and press <Enter>. Microsoft Windows operating systems Insert a floppy disk, click the Start button, click My Computer, and then double-click the floppy drive icon. Run the Dell Diagnostics — If any of the tests fail, contact Dell.

  • Page 87: Dropped Or Damaged Computer

    Click the Start button, point to Run, type scandskw, and then click OK. MS-DOS Type scandisk x: at an MS-DOS prompt, where x is the hard drive letter, and then press <Enter>. Run the Dell Diagnostics — If the tests indicate a faulty drive or drive controller, contact Dell.

  • Page 88: Error Messages

    Alert! Previous attempts at booting this system have failed at checkpoint [nnnn ]. For help in resolving this problem, please note this checkpoint and contact Dell Technical Support — The computer failed to complete the boot routine three consecutive times for the same error.
  • Page 89 Memory size in CMOS invalid — The amount of memory recorded in the computer configuration information does not match the memory installed in the computer. Restart the computer. If the error message appears again, contact Dell. See "Memory Problems" for additional troubleshooting suggestions.

  • Page 90: General Problems

    Diagnostics. WARNING: Dell's Disk Monitoring System has detected that drive [0/1] on the [primary/secondary] EIDE controller is operating outside of normal specifications. It is advisable to immediately back up your data and replace your hard drive by calling your support desk or Dell —...

  • Page 91: A Program Crashes Repeatedly

    Go to support.dell.com for help with general usage, installation, and troubleshooting questions.The support website offers several different tools to help you, such as Dell Forum—a chat room where you can communicate with other Dell customers about their computers and gain access to technical support through e-mail.

  • Page 92: Ieee 1394 Device Problems

    If your IEEE 1394 device is listed, Windows recognizes the device. If you have problems with a Dell-provided IEEE 1394 device — Contact Dell. If you have problems with a IEEE 1394 device not provided by Dell — Contact the IEEE 1394 device manufacturer. Keyboard Problems Fill out the Diagnostics Checklist as you complete these checks.

  • Page 93: Network Problems

    Mouse Port under the Integrated Devices option is set to On. 2.  Exit system setup and restart the computer. Reinstall the mouse driver — See "Drivers." Run the Dell Diagnostics — If any of the diagnostics tests fail, contact Dell.

  • Page 94: Printer Problems

    Multiple power strips connected to the same electrical outlet Printer Problems NOTE: Dell does not cover the printer's warranty. If you need technical assistance for your printer, call the printer's manufacturer. See the printer documentation for the correct phone number. Check the printer documentation —...

  • Page 95: Sound And Speaker Problems

    If the problem occurs with particular software, see the software documentation for the recommended serial or parallel port settings. Ensure that the port settings match the recommended settings. Run the Dell Diagnostics — If the tests do not complete, contact Dell.

  • Page 96: Video And Monitor Problems

    Run the Dell Diagnostics — Reboot the computer and run the Dell Diagnostics. If any of the tests fail, contact Dell. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the System Information Guide.
  • Page 97 4.  Try different settings for Screen resolution and Color quality. Windows 2000 1.  Click the Start button, point to Settings, and then click Control Panel. 2.  Double-click the Display icon, and then click the Settings tab. 3.  Try different settings for Screen area or Desktop area. Restore the recommended settings —...

  • Page 98: Notes, Notices, And Cautions

    STAR partner, Dell Computer Corporation has determined that this product meets the ENERGY STAR guidelines for energy efficiency. Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

  • Page 99: Warranty And Return Policy

    Warranty and Return Policy Dell Precision™ Workstation 350 User's Guide Dell Computer Corporation ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry-standard practices. For information about the Dell warranty for your computer, see the System Information Guide.

  • Page 100: Microsoft® Windows® Xp Features

    To access all the programs installed on the computer, click All Programs at the bottom of the Start menu. The right half of the new Start menu contains useful icons for accessing your files, configuring the computer, and finding information and assistance. The Dell Solution Center icon opens a portal to services and application programs installed on your Dell computer.

  • Page 101: Files And Settings Transfer Wizard

    6.  Click Finish to remove the shortcuts and close the wizard. The shortcuts are moved to the folder C:\Desktop Icons. To access desktop icons removed by Windows XP, click the Start button, and then click Dell Solution Center. Taskbar Grouping The Windows taskbar is a row of buttons that typically displays across the bottom of the screen.

  • Page 102: Application And Device Compatibility

    NOTE: Dell recommends that you make regular backups of your data files. System Restore does not monitor changes to or recover your data files. In the event the original data on the hard drive is accidentally erased or overwritten or becomes inaccessible because of a hard-drive malfunction, backup files are required to recover lost or damaged data.

  • Page 103: Restore Process

    created the next time you turn the computer on. Event-Triggered Restore Points Event-triggered restore points are created before key changes are made to the system. System Restore automatically creates a restore point before the following events: Application installations — System Restore creates a restore point before you install an application program designed for Windows XP. You may wish to create a manual restore point before attempting to install an older program.

  • Page 104: User Accounts And Fast User Switching

    4.  In the Device Manager window, right-click the device for which the new driver was installed, and then click Properties. 5.  Click the Drivers tab, and then click Roll Back Driver. User Accounts and Fast User Switching NOTE: Fast User Switching is the default user screen for both Home and Professional editions, but it is disabled in Windows XP Professional when the computer is a member of a computer domain.

  • Page 105: Home And Small Office Networking

    After initial operating system setup, the computer administrator or a user with administrator rights can create additional user accounts. To add users, perform the following steps: 1.  Click the Start button and click Control Panel. 2.  In the Control Panel window, click User Accounts. 3.
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