Black Box AVS404-H User Manual
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Black Box AVS404-H User Manual

Black Box AVS404-H User Manual

Video matrix switcher - 4k, hdmi, audio, 4 x 4 or 8 x 8
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Video Matrix Switcher - 4K, HDMI, Audio, 4 x 4 or 8 x 8
User Manual
Switch four or eight HDMI 2.0 and HDCP 2.2 compliant signals.
Order toll-free in the U.S. or for FREE technical support 24/7: Call 877-877-BBOX
Contact
(outside U.S. call 724-746-5500)
Information
www.blackbox.com • info@blackbox.com
AVS404-H
AVS808-H

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Summary of Contents for Black Box AVS404-H

  • Page 1 AVS404-H AVS808-H Video Matrix Switcher - 4K, HDMI, Audio, 4 x 4 or 8 x 8 User Manual Switch four or eight HDMI 2.0 and HDCP 2.2 compliant signals. Order toll-free in the U.S. or for FREE technical support 24/7: Call 877-877-BBOX Contact (outside U.S.
  • Page 2 Trademarks Used in this Manual Trademarks Used in this Manual Black Box and the Double Diamond logo are registered trademarks of BB Technologies, Inc. Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.
  • Page 3 FCC and IC RFI Statements/NOM Statement FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS Class B Digital Device. This equipment has been tested and found to comply with the limits for a Class B computing device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 4 NOM Statement Normas Oficiales Mexicanas (NOM) Electrical Safety Statement INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 5 NOM Statement 12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización del equipo no sea eliminada. 13. Los cables de la fuente de poder deben ser guiados de tal manera que no sean pisados ni pellizcados por objetos colocados sobre o contra ellos, poniendo particular atención a los contactos y receptáculos donde salen del aparato.

  • Page 6: Safety Precautions

    Safety Precautions Safety Precautions WARNINGS: • Do not dismantle the housing or modify the module. It may result in electrical shock or burn! • To prevent fire or shock hazard, do not expose the unit to rain or moisture, or install this product near water.

  • Page 7: Table Of Contents

    4.3.3 Control the Switcher via Web-Based GUI ......28 4.3.4 TCP/IP Configuration .............39 4.3.5 GUI Update ................39 Hardware EDID Management ............40 Firmware Upgrade through USB Port ..........41 Troubleshooting and Maintenance .............43 Problems/Causes/Solutions .............43 Contacting Black Box ..............47 Shipping and Packaging ..............47 Page 7 877-877-2269 | blackbox.com...

  • Page 8: Specifications

    (1) 3.5-mm jack (IR IN), (1) RJ-45 female (TCP/IP), (1) 3-pin pluggable terminal block (RS-232) Dimensions 1.7"H x 17.2"W x 9.3"D (4.4 x 43.7 x 23.5 cm) Weight AVS404-H: 3.89 lb. (1.77 kg); AVS808-H: 4.31 lb. (1.96 kg) Page 8 877-877-2269 | blackbox.com...
  • Page 9 Chapter 1: Specifications Power AVS404-H Power Supply: 12 VDC, 2 A, Consumption: 13.3 W (full load), 4.4 W (standby) AVS808-H Power Supply: 24 VDC, 2.5 A, Consumption: 32 W (full load), 2.2 W (standby) Supported Resolutions Display Ratio Resolutions 4096x2160 (30,50,60 Hz), 3840x2160 (24,25,30 50 60 Hz)

  • Page 10: Overview

    Your package should include the following items. If anything is missing or damaged, Your package should contain the following items. If anything is missing or damaged, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com. Your package should contain the following items. If anything is missing or damaged, contact Black Box Technical Support at 877-877-2269 or info@blackbox.com.
  • Page 11 3. Click on the “Resources” tab on the product page, and select the document you wish to download. If you have any trouble accessing the Black Box site to download the manual, you can contact our Technical Support at 877-877-2269 or info@blackbox.com.

  • Page 12: Hardware Description

    2.4 Hardware Description 2.4.1 Video Matrix Switcher - 4K, HDMI, Audio, 4 x 4 (AVS404-H) Figures 2-1 and 2-2 show the front and back panels of the AVS404-H. Tables 2-1 and 2-2 describe its components. Figure 2-1. Front panel (AVS404-H).
  • Page 13 Chapter 2: Overview 4 5 6 7 9 10 Figure 2-2. Back panel (AVS404-H). Table 2-2. Back panel components (AVS404-H). Number in Component Description Figure 2-2 (4) HDMI input Connect to HDMI sources. ports (4) 3.5-mm RCA Used for unembedded HDMI audio.

  • Page 14: Video Matrix Switcher - 4K, Hdmi, Audio, 8 X 8 (Avs808-H)

    Chapter 2: Overview 2.4.2 Video Matrix Switcher - 4K, HDMI, Audio, 8 x 8 (AVS808-H) Figure 2-3 shows the front and back panels of the AVS808-H. Table 2-3 describes its components. Figure 2-3. Front panel (AVS808-H). Table 2-3. Front panel components (AVS808-H). Number in Component Description...
  • Page 15 Chapter 2: Overview 9 10 Figure 2-4. Back panel (AVS808-H). Table 2-4. Back panel components (AVS808-H). Number in Component Description Figure 2-4 RJ-45 port RJ-45 port:TCP/IP port for unit control IR IN Input port for IR control signal, connects to an IR receiver. 3-pin pluggable This RS-232 serial port connects to a control terminal block...

  • Page 16: Installation

    Chapter 3: Installation 3. Installation 3.1 Usage Precautions 1. Install the system in a clean environment with proper temperature and humidity. 2. Make sure that all of the power switches, plugs, sockets, and power cords are insu- lated. 3. Connect all devices before powering on. 3.2 Connection Diagram Figure 3-1.

  • Page 17: System Applications

    Chapter 3: Installation 5. Connect the TCP/IP ports of control device (e.g., a PC) and Video Matrix Switcher to enable IP control. 6. Insert an IR receiver to the IR IN port to enable IR control. 7. Plug a 12-VDC power adapter to the power port of Video Matrix Switcher. 8.

  • Page 18: Operation

    Chapter 4: Operation 4. Operation 4.1 IR Control Connect an IR receiver to the IR IN port of the switcher, users can control it through the included IR remote. Here is a brief introduction to the IR remote: Figure 4-1. IR Remote. Table 4-1.

  • Page 19: Rs-232 Control

    Chapter 4: Operation 4.2 RS-232 Control 4.2.1 Installing/Uninstalling RS-232 Control Software • Installation: Copy the control software file to the computer connected to the Video Matrix Switcher. • Uninstallation: Delete all the control software files in the corresponding file path. 4.2.2 Basic Settings 1.
  • Page 20 Chapter 4: Operation Table 4-2. RS-232 communication commands. System Commands Command Function Feedback Example /%Lock; Lock the front panel buttons. System Locked! /%Unlock; Unlock the front panel buttons. System Unlocked! /^Version; Inquire about the firmware version VX.X.X /:MessageOff; Turn off command feedback from /:MessageOff;...
  • Page 21 Chapter 4: Operation Table 4-2 (continued). RS-232 communication commands. Operation Commands Command Function Feedback Example Undo. Cancel the previous operation. Undo Ok! Demo.] Switch to the “demo” mode, Demo Mode convert input and output in turn like 1B1, 1B2, …4B3, 4B4, 1B1… and so on .The switching interval is 2 seconds.
  • Page 22 Chapter 4: Operation Table 4-2 (continued). RS-232 communication commands. Operation Commands (continued) Command Function Feedback Example Clear[y]. Clear preset command y, y=0– Clear F1 EDIDG[x]. Get EDID data from output x and display it on com port. EDIDM[X]B[y]. Enable input x to learn the EDIDM3B1 EDID data from output y.
  • Page 23 Chapter 4: Operation Table 4-2 (continued). RS-232 communication commands. Operation Commands (continued) Command Function Feedback Example EDIDPCM[x]. Set the audio of input x to EDIDPCM1 PCM in EDID database. EDIDH[x]B[y]. Copy the EDID data from out- EDIDH1B1 put x to input y. If the EDID data is available and the audio part supports not only PCM format, then...
  • Page 24 Chapter 4: Operation Table 4-2 (continued). RS-232 communication commands. Operation Commands (continued) Command Function Feedback Example %0911. Reset to factory default. Factory Default Switch mode: all through; scene/ HDCP status remains the same. The customized EDID data will be deleted automatically. DigitAudioON[x].
  • Page 25 Chapter 4: Operation Table 4-2 (continued). RS-232 communication commands. Inquiry Commands (continued) Command Function Feedback Example %9962. Check the power status PWON %9963. Check the audio format of IN1: PCM EDID database for input x … IN8: PCM %9964. Check the IP and subnet mask IP 192.168.0.178 of the switcher.

  • Page 26: Tcp/Ip Control

    Chapter 4: Operation 4.3 TCP/IP Control 4.3.1 Control Modes TCP/IP default settings: IP is 192.168.0.178, Gateway is 192.168.0.1, and Serial Port is 8080. IP can be changed as you need, Serial Port cannot be changed. • Controlled by single PC: Connect a computer to the TCP/IP port of the Switcher, and set its network segment to the same as the default IP of the Switcher (192.168.0.178).
  • Page 27 Chapter 4: Operation Figure 4-3. Connect to LAN 1. Connect the TCP/IP port of the Switcher to the Ethernet port of PC with twisted pair. 2. Set the PC’s network segment to the same as the Switcher. Remember the PC’s origi- nal network segment.

  • Page 28: Control The Switcher Via Web-Based Gui

    Chapter 4: Operation 4.3.2 Control Switcher via TCP/IP Communication Software TCPUDP software example 1. Connect a computer with TCPUDP software to Switcher. Open the TCPUDP software (or any other TCP/IP communication software) and create a connection, enter the IP address and port of the Switcher (default IP: 192.168.0.178, port: 8080): 2.
  • Page 29 Chapter 4: Operation 4.3.3.1 Routing Menu, Scene Tab Type the user name: admin, password: admin, and then click LOGIN. The Routing menu, Scene tab will appear. Figure 4-5. Scene Menu. All ten scenes are shown in above interface. Select a scene and then click”Load” to activate the selected scene.
  • Page 30 Chapter 4: Operation 4.3.3.2 Routing Menu, Video Tab Click “Video” to enter the following interface for intuitive I/O connection switching. Figure 4-6. Video tab screen. The button matrix displays every possible connection between every input and output; users can carry on the connections by clicking corresponding button. Buttons 1–8 at the right-bottom corner provide quick saving and recall for overall connection status.
  • Page 31 Chapter 4: Operation 4.3.3.3 Routing Menu, Audio Tab Click “Audio” to enter the following interface for intuitive I/O connection switching. Figure 4-7. Audio tab screen. Page 31 877-877-2269 | blackbox.com...
  • Page 32 Chapter 4: Operation 4.3.3.4 User Tab To login in user mode, type in the user name and password. User mode: User name: user; Password: user (default setting). Figure 4-8. Login in user mode. Page 32 877-877-2269 | blackbox.com...
  • Page 33 Chapter 4: Operation 4.3.3.5 Configuration Tab 1. Configuration: 1) Click the Configuration button to enter the configuration interfaces. Figure 4-9. Embedded EDID. All embedded EDIDs of the Switcher are shown in the above interface. Select EDID to match your needs. Page 33 877-877-2269 | blackbox.com...
  • Page 34 Chapter 4: Operation 2) Select “EDID Copy” to enter the following interface: Figure 4-10. Copy EDID. The EDID of the INPUT device can be copied from OUTPUT devices. 1. Select one OUTPUT device that you want to copy its EDID. 2.
  • Page 35 Chapter 4: Operation 3) Select “Audio Out” to enter the following interface to turn on/off the Audio Output. Figure 4-11. Audio EDID. Page 35 877-877-2269 | blackbox.com...
  • Page 36 Chapter 4: Operation 2. Network: 1) At the top of the interface, click “Network” to enter the following interface to modify the name and mode of this machine, and then it will display on the LCD screen. Figure 4-12. Network Tab. Page 36 877-877-2269 | blackbox.com...
  • Page 37 Chapter 4: Operation 2) Select “I/O Labels” to enter the following interface to modify the name of buttons. Figure 4-13. I/O labels. 3) Select “Scene” to enter the following interface to modify the name of scenes. Figure 4-14. Status Scene. Page 37 877-877-2269 | blackbox.com...
  • Page 38 Chapter 4: Operation 3. Network: At the top of the interface, click “Network” to enter the following interface to inquire and configure network settings, including MAC address, IP address, subnet mask, and Gateway. Figure 4-15. Network. Page 38 877-877-2269 | blackbox.com...

  • Page 39: Tcp/Ip Configuration

    Chapter 4: Operation 4.3.4 TCP/IP Configuration IP address, subnet mask, and Gateway of Switcher can be modified via GUI from the above description, but beyond that users can configure the IP port, including IP reset, password reset, and IP module firmware update on the WebServer. Type the designed website (Default: 192.168.0.178:100, changeable) in your browser.

  • Page 40: Hardware Edid Management

    Chapter 4: Operation 4.4 Hardware EDID Management The Video Matrix Switcher provides hardware EDID management to create effective communication between the display and sources. In factory default status mode (Status: 0000), the Video Matrix Switcher passes through the signals directly, and the input and output device process the signal automatically. You can invoke other saved EDID data by adjusting the 4-pin EDID DIP switcher or sending the corresponding RS-232 command.

  • Page 41: Firmware Upgrade Through Usb Port

    Chapter 4: Operatio9 Custom EDID data: Maximum of 3 sets. The chart below shows switcher status for custom EDID No.12–14. Table 4-4. Custom EDID information. Number Switcher Status EDID Information 1100 Customized EDID data 1101 Customized EDID data 1110 Customized EDID data NOTES: 1.
  • Page 42 Chapter 4: Operation The following window will popup: Figure 4-19. Upgrade firmware via DfuSe Demonstration. 4. Click Choose… to load desired upgrade file (.dfu). 5. Click Upgrade to start. NOTE: Make sure the Leave DFU mode button is available to ensure that the control PC and Video Matrix Switcher are connected successfully.

  • Page 43: Troubleshooting And Maintenance

    Chapter 5: Troubleshooting and Maintenance 5. Troubleshooting and Maintenance 5.1 Problems/Causes/Solutions Problem: Color is lost or no video signal output. Cause #1: Cables may not be connected correctly or may be broken. Solution #1: Check whether the cables are connected and in working order. Cause #2: Failed or loose connection.
  • Page 44 Chapter 5: Troubleshooting and Maintenance Cause #4: The display doesn’t support the input resolution. Solution #4: Switch to another input source or enable the display to learn the EDID data of the input. Problem: No output on the amplifiers connected to audio output ports Cause: The amplifiers are not able to decode HDMI audio.
  • Page 45 Chapter 5: Troubleshooting and Maintenance Solution #2: Contact Black Box Technical Support at 877-877-2269 or info@blackbox.com. Cause #3: The IR remote is beyond the effective range of the IR signal or not pointing at the IR receiver. Solution #3: Adjust the distance and angle and point directly at the IR receiver.
  • Page 46 Data bit: 8; Stop bit: 1; Parity bit: none. Cause #3: Broken RS-232 port. Solution #3: Contact Black Box Technical Support at 877-877-2269 or info@blackbox.com. Problem: Static becomes stronger when connecting the video connectors Cause: Bad grounding. Solution: Check the grounding and make sure it is connected well.

  • Page 47: Contacting Black Box

    • Package it carefully. We recommend that you use the original container. • If you are returning the unit, make sure you include everything you received with it. Before you ship for return or repair, contact Black Box to get a Return Authorization (RA) number.
  • Page 48 877-877-2269 or blackbox.com. About Black Box Black Box provides an extensive range of networking and infrastructure products. You’ll find everything from cabinets and racks and power and surge protection products to media converters and Ethernet switches all supported by free, live 24/7 Tech support available in 60 seconds or less.

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