Canon MG3500 Series Troubleshooting Manual page 107

1303
Cause
Paper is jammed inside the machine at the transport unit.
Action
If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output
slot or at the front tray, remove the paper from the transport unit.
Remove the paper following the procedure below.
Note
• If you need to turn off the machine to remove jammed paper during printing, press the Stop button to
cancel print jobs before turning off the machine.
1. Turn the machine off, then unplug the power cord.
2. Stand the machine with the right side facing down.
If you can see the jammed paper at the front tray, stand the machine with the front tray open.
Important
• When you stand the machine, confirm that the document cover is closed.
• Stand the machine on a wide and flat surface such as a desk.
• When you stand the machine, hold it securely and be careful not to hit it on a hard object.
3. If the protective material for the transport unit remains attached, remove it.
4. Push the open lever to open the transport unit.
When you open the transport unit, support the machine with your hand so that it does not fall down.
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