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My device has not responded for several minutes
•
Restart your device by pressing and holding the Power key.
•
If it still does not work, please use Factory data reset to reset the
device or FOTA/Mobile Upgrade to upgrade software.
My device turns off by itself
•
Check that your screen is locked when you are not using your
device, and make sure the Power key is not mis-contacted due
to unlocked screen.
•
Check the battery charge level.
•
If it still does not work, please use Factory data reset to reset the
device or FOTA/Mobile Upgrade to upgrade software.
My device cannot charge properly
•
Make sure you are using an ALCATEL ONETOUCH charger
from the box.
•
Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
•
Make sure charging is carried out under normal conditions (0°C
to +40°C).
•
When abroad, check that the voltage input is compatible.
My device cannot connect to a network or "No service"
is displayed
•
Try connecting in another location.
•
Verify the network coverage with your operator.
•
Check with your operator that your SIM card is valid.
•
Try selecting the available network(s) manually.
•
Try connecting at a later time if the network is overloaded.
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IP4931_P330X_QG_Eng_GB_12_140604.indd 30
My device cannot connect to the Internet
•
Check that the IMEI number (press *#06#) is the same as the one
printed on your warranty card or box.
•
Make sure that the internet access service of your SIM card is available.
•
Check your device's Internet connecting settings.
•
Make sure you are in a place with network coverage.
•
Try connecting at a later time or another location.
Invalid SIM card
•
Make sure the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
•
Make sure the chip on your SIM card is not damaged or scratched.
•
Make sure the service of your SIM card is available.
Unable to make outgoing calls
•
Make sure you have dialed a valid number and have touched
.
•
For international calls, check the country and area codes.
•
Make sure your device is connected to a network, and the network
is not overloaded or unavailable.
•
Check your subscription status with your operator (credit, SIM
card valid, etc.).
•
Make sure you have not barred outgoing calls.
•
Make sure that your device is not in airplane mode.
Unable to receive incoming calls
•
Make sure your device is switched on and connected to a network
(check for overloaded or unavailable network).
•
Check your subscription status with your operator (credit, SIM
card valid, etc.).
•
Make sure you have not forwarded incoming calls.
•
Make sure that you have not barred certain calls.
•
Make sure that your device is not in airplane mode.
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2014-6-4 下午 3:52:39
2014-6-4 下午 3:52:39
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