Motorola SB5100 Series User Manual
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Motorola SB5100 Series User Manual

Motorola surfboard cable modem model sb5100 user guide
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SB5100 Series Cable Modem User Guide
SB5100 Series Cable Modem User Guide
Title
SB5100 Series Cable Modem User Guide
SB5100 Series Cable Modem User Guide
Click your selection (there is a complete
Introduction
Introduces your SURFboard cable modem and the controls on the
and
Rear
Panel.

Before You Begin

Lists the items needed to install your SURFboard cable modem and describes
Precautions,
Signing Up for
Service, and

Installation and Configuration Overview

Provides an overview and links for cabling and configuring your SURFboard cable
modem, including
Setting Up a USB

Troubleshooting

Provides suggestions to fix common problems.
Contact Us
Provides contact information.

Frequently Asked Questions

Provides answers to common questions about the SURFboard cable modem.
Contents
on page v):
Computer System
Requirements.
Driver.
Top and Front Panel
Next page
R
SURFboard
Cable Modem

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Summary of Contents for Motorola SB5100 Series

  • Page 1: Before You Begin

    SB5100 Series Cable Modem User Guide SB5100 Series Cable Modem User Guide Title SB5100 Series Cable Modem User Guide SB5100 Series Cable Modem User Guide Click your selection (there is a complete Introduction Introduces your SURFboard cable modem and the controls on the Rear Panel.
  • Page 2 Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Home Print Exit SB5100 Series Cable Modem User Guide...
  • Page 3 This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations. Cet appareil numérique de la classe B respects toutes les exigences du Règlement sur le matériel brouilleur du Canada. Home Print Exit SB5100 Series Cable Modem User Guide...
  • Page 4 Motorola, Inc. Motorola reserves the right to revise this publication and to make changes in content from time to time without obligation on the part of Motorola to provide notification of such revision or change. Motorola provides this guide without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 5: Table Of Contents

    Setting Up a USB Driver in Windows XP ... 21 Configuring TCP/IP ... 22 Configuring TCP/IP in Windows 95, 98, or Windows Me ... 23 Configuring TCP/IP in Windows 2000 ... 26 Home Print Exit SB5100 Series Cable Modem User Guide...
  • Page 6 Removing the USB Driver from Windows 2000 ... 49 Removing the USB Driver from Windows XP ... 54 Contact Us ... 61 Frequently Asked Questions ... 62 Glossary ... 64 Software License ... 66 Home Print Exit SB5100 Series Cable Modem User Guide...

  • Page 7: Introduction

    Up to 32 computers to a single SURFboard cable modem using an Ethernet hub, as shown in “Cabling for Multiple Users” Glossary ® ® SURFboard cable modem. It provides Ethernet adapter directly to the Ethernet port on on page 40 SB5100 Series Cable Modem User Guide License...

  • Page 8: Top And Front Panel

    USB or Ethernet connectors on the back panel. Internet service is blocked because the Standby button was pressed. If this light is on, all other lights are off. SB5100 Series Cable Modem User Guide License...

  • Page 9: Rear Panel

    RJ-45 connector. The USB port provides a connection to CABLE The CABLE port provides a connection to the +12VDC This connector provides power to the cable modem. Glossary equipped computers. coaxial cable (coax) SB5100 Series Cable Modem User Guide License outlet.

  • Page 10: Before You Begin

    Connects to the Ethernet port Connects to the port Contains the User Guide and USB drivers with F-type connectors to connect your cable and a total of three coaxial cables to connect both the TV SB5100 Series Cable Modem User Guide License...

  • Page 11: Precautions

    Do not open the cable modem. Refer all service to your cable service provider. Wipe the cable modem with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do not spray cleaners directly on the unit or use forced air to remove dust. Glossary SB5100 Series Cable Modem User Guide License...

  • Page 12: Signing Up For Service

    Are there any files I need to • Do I need a user name or password to access the Internet or use e-mail? Glossary MAC address printed on the bar code download after I am connected? SB5100 Series Cable Modem User Guide License...

  • Page 13: Computer System Requirements

    You can upgrade your USB drivers from our http://broadband.motorola.com/noflash/usb_drivers.asp. Troubleshooting Glossary ® 98, Windows ™ that has a USB interface. The USB connection requires Downloads page SB5100 Series Cable Modem User Guide License ® ® , Macintosh , and ® 2000,...

  • Page 14: Installation And Configuration Overview

    Your Macintosh or UNIX user manual Glossary on page 9 on page 40 port only, go to “Setting Up a USB Driver” IP address for your computer following one of: on page 22 SB5100 Series Cable Modem User Guide License on page 11.

  • Page 15: Cabling And Startup For A Single User

    Send flashes while scanning for the send (upstream) channel and changes to solid green when it is connected. • Online flashes while the cable modem downloads configuration data and changes to solid green when the download is complete. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 16 Connect the other end to the Ethernet port on your computer. Ethernet users do not need to set up USB. Perform the procedures for Glossary “Setting Up a USB “Configuring TCP/IP” on page 22. SB5100 Series Cable Modem User Guide License...

  • Page 17: Setting Up A Usb Driver

    The SURFboard cable modem USB driver does not support Macintosh or UNIX computers. For those systems, you can connect through Ethernet only. Glossary on page 12 on page 16 on page 20 on page 21 “Configuring TCP/IP” SB5100 Series Cable Modem User Guide License...

  • Page 18: Setting Up A Usb Driver In Windows 98

    A few seconds after you complete the USB connection, the Add New Hardware Wizard window is displayed. Click Next. Be sure “Search for the best driver for your device” is selected. Click Next. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 19 To load the driver successfully, you may need to click Browse to manually select the driver file from the CD-ROM. For the SB5100, select the NetMotCM.sys file. For the SB5120, select the SB5120.inf file. Click Next. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 20 Windows 98 CD-ROM is in the CD-ROM drive and click OK. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. Glossary “Removing the on page 45. Then repeat this SB5100 Series Cable Modem User Guide License...
  • Page 21 Information card provided with your SURFboard cable modem for information about obtaining warranty service. Glossary “Configuring TCP/IP in on page 23. “Removing the USB Driver from on page 45 and repeat this procedure. If that does not SB5100 Series Cable Modem User Guide License...

  • Page 22: Setting Up A Usb Driver In Windows 2000

    Be sure “Search for a suitable driver for my device” is selected. Click Next. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 23 If the Insert Disk window is displayed, be sure the SURFboard Cable Modem CD-ROM is in the CD-ROM drive and follow steps 7 to 11. Otherwise, you can skip to step 12. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 24 11. For the SB5100, double-click the NetMotCM.sys file in the CD-ROM root directory. The Files Needed window is displayed. Click OK. The Found New Hardware Wizard window is displayed. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 25 “Configuring TCP/IP in Windows 2000” on page 26. If you have any difficulties setting up the USB driver, perform “Removing the USB Driver from Windows 2000” on page 49 and repeat this procedure. SB5100 Series Cable Modem User Guide Home Print Exit...

  • Page 26: Setting Up A Usb Driver In Windows Me

    Windows 95, 98, or Windows Me” Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. Glossary “Configuring TCP/IP in on page 23. SB5100 Series Cable Modem User Guide License...

  • Page 27: Setting Up A Usb Driver In Windows Xp

    When you finish setting up the USB driver, you can continue with Windows XP” on page 30. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. Glossary “Configuring TCP/IP in SB5100 Series Cable Modem User Guide License...

  • Page 28: Configuring Tcp/Ip

    Follow the instructions in your Macintosh or UNIX user manual Your cable service provider may provide additional instructions to set up your computer. Glossary on page 23 on page 26 on page 30 address: SB5100 Series Cable Modem User Guide License on page 37...

  • Page 29: Configuring Tcp/Ip In Windows 95, 98, Or Windows Me

    SURFboard cable modem. If TCP/IP is installed, then skip to step 10. If TCP/IP is not installed for the adapter, continue with step 6. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 30 Add. Double-click the Protocol option on Select Network Component Type window. Click Microsoft in the Manufacturers section and click TCP/IP in the Network Protocol section of Select Network Protocol window. Click OK. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 31 Click OK when prompted to restart your computer and click OK again. When you complete TCP/IP configuration, go to Windows 98, or Windows Me” Glossary “Verifying the IP Address in Windows 95, on page 37. SB5100 Series Cable Modem User Guide License...

  • Page 32: Configuring Tcp/Ip In Windows 2000

    Double-click the Network and Dial-up Connections icon on the Control Panel window. On the Network and Dial-up Connections window, double-click Local Area Connection number. The value of number varies from system to system. The Local Area Connection number Status window is displayed. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 33 If Internet Protocol (TCP/IP) is in the list of components, TCP/IP is installed. You can skip to step 10. If Internet Protocol (TCP/IP) is not in the list, click Install. The Select Network Component Type window is displayed. Continue with step 7. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 34 Select Network Protocol window is displayed. Click Internet Protocol (TCP/IP) in the Network Protocol section on the Select Network Protocol window. Click OK. The Local Area Connection number Properties window is re-displayed. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 35 Click OK when prompted to restart your computer and click OK again. When you complete the TCP/IP configuration, go to 2000 or Windows XP” on page 38. Glossary “Verifying the IP Address in Windows SB5100 Series Cable Modem User Guide License...

  • Page 36: Configuring Tcp/Ip In Windows Xp

    Windows XP view options. If the display is a Category view as shown below, continue with step 3. Otherwise, skip to step 5. Click Network and Internet Connections to display the Network and Internet Connections window. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 37 Troubleshooting Configuring TCP/IP in Windows XP, continued On the Network and Internet Connections Pick a task window, click Network Connections to display the LAN or High-speed Internet connections. Skip to step 6. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 38 Exit Installation & Configuration Troubleshooting Configuring TCP/IP in Windows XP, continued If a classic view similar to at left is displayed, click Network Connections to display the LAN or High-speed Internet connections. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 39 Right-click on your network connection. If more than one connection is displayed, be sure to select the one for your network interface. Select Properties from the pop-up menu to display the Local Area Connection Properties window. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 40 On the Local Area Connection Properties window, be sure Internet Protocol (TCP/IP) is checked. If it is not checked, check it. Select Internet Protocol (TCP/IP) and click Properties to display the Internet Protocol (TCP/IP) Properties window. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 41 Click OK to close the TCP/IP Properties window. Click OK to close the Local Area Connection Properties window. When you complete the TCP/IP configuration, go to 2000 or Windows XP” on page 38. Glossary “Verifying the IP Address in Windows SB5100 Series Cable Modem User Guide License...

  • Page 42: Verifying The Ip Address

    “Verifying the IP Address in Windows 95, Windows 98, or Windows Me” • “Verifying the IP Address in Windows 2000 or Windows XP” For a Macintosh or UNIX system, refer to your user guide. Glossary on page 38 SB5100 Series Cable Modem User Guide License on page 37...

  • Page 43: Verifying The Ip Address In Windows 95, 98, Or Windows Me

    Select your adapter name — the Ethernet card or USB device. Click Renew. Click OK after the system displays an IP address. If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. Glossary SB5100 Series Cable Modem User Guide License...

  • Page 44: Verifying The Ip Address In Windows 2000 Or Windows Xp

    Whether you can see cable-TV channels on your television After verifying your cable connections and proper cable-TV operation, you can renew your IP address. Glossary to display your IP configuration. A display, like the ENTER SB5100 Series Cable Modem User Guide License...

  • Page 45: Renewing Your Ip Address

    If after performing this procedure your computer cannot access the Internet, call your cable service provider for help. Glossary . If a valid IP address is displayed as shown ENTER to return to Windows. SB5100 Series Cable Modem User Guide License...

  • Page 46: Cabling For Multiple Users

    You can connect a single computer to the USB port and from one to 31 remaining users to an Ethernet hub, as shown at bottom left. You cannot connect more than one computer to the cable modem through the USB port. Glossary SB5100 Series Cable Modem User Guide License...

  • Page 47: Ethernet

    Computer Computer Computer Home Print Exit Installation & Configuration Troubleshooting Ethernet You can connect up to 32 computers to an Ethernet hub connected to a SURFboard cable modem, as shown at left. Glossary SB5100 Series Cable Modem User Guide License...

  • Page 48: Troubleshooting

    If the Standby light is on, the Internet connection is off. Press the Standby button to reconnect to the Internet. Home Print Exit Installation & Configuration Troubleshooting “Front-Panel Lights and Error Conditions” Glossary on page 44. SB5100 Series Cable Modem User Guide License...
  • Page 49 “Removing the USB Driver from Windows 2000” “Removing the USB Driver from Windows XP” Troubleshooting Glossary on page 44. on page 38. Call your cable cable modem and your computer. on page 45 on page 49 on page 54 SB5100 Series Cable Modem User Guide License...

  • Page 50: Front-Panel Lights And Error Conditions

    The send channel is lost The IP registration is lost The cable modem is unplugged or is in standby mode. Press the Standby button “Top and Front Panel” on page 2. Troubleshooting Glossary SB5100 Series Cable Modem User Guide License...

  • Page 51: Removing The Usb Driver From Windows 98 Or Windows Me

    Windows 98 or My Network Places for Windows Me and then select Properties. The Network window is displayed. Click the Motorola SURFboard USB Cable Modem. Although your SURFboard cable modem model number may be different than in the images in this guide, the procedure is the same.
  • Page 52 Troubleshooting Removing the USB Driver from Windows 98 or Windows Me, continued Click Remove. The Network window no longer displays Motorola SURFboard USB Cable Modem in the list. Click OK. The System Settings Change window is displayed. Disconnect the USB cable from your PC or cable modem.
  • Page 53 Your Windows Explorer may appear slightly different than in the image on this page. There are slight variations between Windows versions and you can configure Windows Explorer as you like. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 54 “Setting Up a USB Driver in Windows 98” • “Setting Up a USB Driver in Windows Me” If you continue to have problems, contact your cable service provider. Glossary on page 12 on page 20 SB5100 Series Cable Modem User Guide License...

  • Page 55: Removing The Usb Driver From Windows 2000

    Removing the USB Driver from Windows 2000 On your Windows desktop, click Start. Click Settings. Click Control Panel to display the Control Panel window. Double-click System to display the System Properties window. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 56 Installation & Configuration Troubleshooting Removing the USB Driver from Windows 2000, continued On the System Properties window, click the Hardware tab. Click the Device Manager button to display the Device Manager window: Glossary SB5100 Series Cable Modem User Guide License...
  • Page 57 Troubleshooting Removing the USB Driver from Windows 2000, continued On the Device Manager window, double-click Network Adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click the Uninstall icon. Close the Device Manager window.
  • Page 58 In the Run window, type explorer and click OK. Double-click My Computer. Double-click the Motorola CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the SURFboard Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed.
  • Page 59 After you remove the USB driver, re-install the USB driver following Driver in Windows 2000” on page 16. If you continue to have problems, contact your cable service provider. Glossary “Setting Up a USB SB5100 Series Cable Modem User Guide License...

  • Page 60: Removing The Usb Driver From Windows Xp

    Click Control Panel to display the Control Panel window. The display varies, depending on your Windows XP view options. If a Category view similar to below is displayed, click Performance and Maintenance. Otherwise, skip to step 5. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 61 Print Exit Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued On the Performance and Maintenance window, click System to display the System Properties window. Skip to step 6. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 62 Print Exit Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued If a classic view similar to at left is displayed, click System to display the System Properties window. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 63 Installation & Configuration Troubleshooting Removing the USB Driver from Windows XP, continued On the System Properties window, click the Hardware tab. Double-click the Device Manager button to display the Device Manager window. Glossary SB5100 Series Cable Modem User Guide License...
  • Page 64 Troubleshooting Removing the USB Driver from Windows XP, continued On the Device Manager window, double-click Network adapters. Click the Motorola SURFboard USB Cable Modem. The Uninstall icon is displayed on the window near the top. Click the Uninstall icon. Close the Device Manager window.
  • Page 65 In the Run window, type explorer and click OK. Double-click My Computer. Double-click the Motorola CD icon (D: in the image). Double-click remove or remove.exe to run the Remove utility from the SURFboard Cable Modem CD-ROM. The SURFboard Cable Modem USB Driver Removal window is displayed.
  • Page 66 After you remove the USB driver, re-install the USB driver following Driver in Windows XP” on page 21. If you continue to have problems, contact your cable service provider. Glossary “Setting Up a USB SB5100 Series Cable Modem User Guide License...

  • Page 67: Contact Us

    If you rent or lease your SURFboard cable modem If you own your SURFboard cable modem For answers to typical questions, see For information about Motorola consumer cable products, education, and support, visit broadband.motorola.com/. Glossary Contact your cable service provider. Call 1-877-466-8646 for technical and warranty support.

  • Page 68: Frequently Asked Questions

    Certified, DOCSIS, and Euro-DOCSIS are the industry standards for high-speed data distribution over cable television system networks. They are intended to ensure that all compliant cable modems interface with all compliant cable systems. Your Motorola SURFboard cable modem is DOCSIS or Euro-DOCSIS certified.
  • Page 69 What do I do if my SURFboard cable modem stops working? “Troubleshooting” on page 42 provides tips to diagnose problems and simple solutions. If you continue to have problems, contact your cable service provider or Motorola as described in Home Print Exit Installation &...

  • Page 70: Glossary

    An Internet Protocol address is an identifier for a computer or device on a TCP/IP network. Networks using the TCP/IP protocol route messages based on the destination IP address. Your cable service provider assigns your cable modem an IP address to provide a continuous Internet connection. Home Print Exit Installation & Configuration Troubleshooting Glossary SB5100 Series Cable Modem User Guide License...
  • Page 71 Universal Serial Bus is a computer interface for add-on devices such as printers, scanners, and cable modems. When you connect your SURFboard cable modem to the USB port, Windows 98 and later versions automatically recognize the cable modem. Home Print Exit Installation & Configuration Troubleshooting Glossary SB5100 Series Cable Modem User Guide License...

  • Page 72: Software License

    Software. The Software is never sold. Motorola licenses the Software to the original customer and to any subsequent licensee for personal use only on the terms of this License. Motorola and its 3 party licensors retain the ownership of the Software.
  • Page 73 Title to this Software, including the ownership of all copyrights, mask work rights, patents, trademarks and all other intellectual property rights subsisting in the foregoing, and all adaptations to and modifications of the foregoing shall at all times remain with Motorola and its 3 party licensors.
  • Page 74 Visit our website at: www.motorola.com 506538-001 7/03 MGBI...

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