Page 1 Accessories, spare parts and modification of your Toyota A wide variety of non-genuine spare parts and accessories for Toyota vehi- cles are currently available in the market. You should know that Toyota does not warrant these products and is not responsible for their performance, repair, or replacement, or for any damage they may cause to, or adverse effect they may have on, your Toyota vehicle.
Page 2 ● Seat belt pretensioner system Be sure to check with your Toyota dealer for precautionary measures or spe- cial instructions regarding installation of a mobile two-way radio system. High voltage parts and cables on the hybrid vehicles emit approximately the...
Page 3 ● Usage of data collected through Safety Connect (U.S. mainland only) If your Toyota has Safety Connect and if you have subscribed to those ser- vices, please refer to the Safety Connect Telematics Subscription Service Agreement for information on data collected and its usage.
Page 4 EDR. ● Disclosure of the EDR data Toyota will not disclose the data recorded in an EDR to a third party except when: • An agreement from the vehicle’s owner (or the lessee for a leased vehi- cle) is obtained •...
Page 5 Be sure to have the systems of the SRS airbag and seat belt pretensioner removed and disposed of by a qualified service shop or by your Toyota dealer before you scrap your vehicle.
Page 6 In the event that your vehicle must be disposed of, the hybrid battery must be disposed of by your Toyota dealer or a qualified service shop. If the hybrid battery is not disposed of properly, it may cause electric shock that can result in death or serious injury.
Page 7: Gas Station Information
GAS STATION INFORMATION Auxiliary catch lever Trunk opener Fuel filler door P. 346 P. 138 P. 214 Hood lock release Tire inflation lever pressure P. 346 P. 459 Fuel tank capacity 17.0 gal. (64.35 L, 14.2 Imp. gal.) (Reference) Fuel type Unleaded gasoline only P.
Page 8: Reading This Manual
Reading this manual CAUTION: Explains something that, if not obeyed, could cause death or serious injury to people. NOTICE: Explains something that, if not obeyed, could cause damage to or a malfunction in the vehicle or its equipment. 1 2 3 Indicates operating or working procedures.
Page 9: How To Search
How to search ■ Searching by name • Alphabetical index ..P. 494 ■ Searching installation position • Pictorial index....P. 16 ■ Searching by symptom or sound • What to do if... (Troubleshooting) ..P. 488 ■ Searching by title • Table of contents .....P. 2 AVALON_HV_U (OM41451U)
Page 10: Before Driving
1-1. For safe use Before driving Floor mat Use only floor mats designed specifically for vehicles of the same model and model year as your vehicle. Fix them securely in place onto the carpet. Insert the retaining hooks (clips) into the floor mat eyelets. Turn the upper knob of each retaining hook (clip) to secure the floor mats in place.
Page 11 When installing the driver’s floor mat ● Do not use floor mats designed for other models or different model year vehicles, even if they are Toyota Genuine floor mats. ● Only use floor mats designed for the driver’s seat. ●...
Page 12: For Safety Drive
1-1. For safe use For safety drive For safe driving, adjust the seat and mirror to an appropriate position before driving. Correct driving posture Adjust the angle of the seat- back so that you are sitting straight up and so that you do not have to lean forward to steer.
Page 13 1-1. For safe use Adjusting the mirrors Make sure that you can see backward clearly by adjusting the inside and outside rear view mirrors properly. (→P. 152, 154) CAUTION Observe the following precautions. Failure to do so may result in death or serious injury. ●...
Page 14: Seat Belts
1-1. For safe use Seat belts Make sure that all occupants are wearing their seat belts before driving the vehicle. Correct use of the seat belts ● Extend the shoulder belt so that it comes fully over the shoulder, but does not come into contact with the neck or slide off the shoulder.
Page 15 1-1. For safe use Adjusting the seat belt shoulder anchor height (front seats) Push the seat belt shoulder anchor down while pressing the release button. Push the seat belt shoulder anchor up. Move the height adjuster up and down as needed until you hear a click.
Page 16 ■ Seat belt extender If your seat belts cannot be fastened securely because they are not long enough, a personalized seat belt extender is available from your Toyota dealer free of charge. AVALON_HV_U (OM41451U)
Page 17 Each seat belt should be used by one person only. Do not use a seat belt for more than one person at once, including children. ● Toyota recommends that children be seated in the rear seat and always use a seat belt and/or an appropriate child restraint system. ●...
Page 18 Seat belt pretensioners If the pretensioner has activated, the SRS warning light will come on. In that case, the seat belt cannot be used again and must be replaced at your Toyota dealer. ■ Adjustable shoulder anchor Always make sure the shoulder belt is positioned across the center of your shoulder.
Page 19 ● Ensure that the belt and plate are locked and the belt is not twisted. If the seat belt does not function correctly, immediately contact your Toyota dealer. ● Replace the seat assembly, including the belts, if your vehicle has been involved in a serious accident, even if there is no obvious damage.
Page 20: Srs Airbags
1-1. For safe use SRS airbags The SRS airbags inflate when the vehicle is subjected to certain types of severe impacts that may cause significant injury to the occupants. They work together with the seat belts to help reduce the risk of death or serious injury. AVALON_HV_U (OM41451U)
Page 21 1-1. For safe use ◆ SRS front airbags SRS driver airbag/front passenger airbag Can help protect the head and chest of the driver and front passen- ger from impact with interior components SRS knee airbags Can help provide driver and front passenger protection ◆...
Page 22 1-1. For safe use SRS airbag system components Front impact sensors Side impact sensors (rear) Knee airbags Driver airbag Side impact sensors (front Driver’s seat belt buckle doors) switch Seat belt pretensioners and Driver’s seat position sensor force limiters SRS warning light Front passenger airbag Front passenger’s seat belt Front side airbags...
Page 23 1-1. For safe use Your vehicle is equipped with ADVANCED AIRBAGS designed based on the US motor vehicle safety standards (FMVSS208). The airbag sensor assembly (ECU) controls airbag deployment based on infor- mation obtained from the sensors etc. shown in the system compo- nents diagram above.
Page 24 An infant or child who is too small to use a seat belt should be properly secured using a child restraint sys- tem. Toyota strongly recommends that all infants and children be placed in the rear seats of the vehicle and properly restrained. The rear seats are safer for infants and children than the front passenger seat.
Page 25 1-1. For safe use CAUTION ■ SRS airbag precautions ● Do not allow a child to stand in front of the SRS front passenger airbag unit or sit on the knees of a front passenger. ● Do not allow the front seat occupants to hold items on their knees.
Page 26 Wash off any residue as soon as possible to prevent skin irritation. ● If the areas where the SRS airbags are stored, such as the steering wheel pad, and front and rear pillar garnishes are damaged or cracked, have them replaced by your Toyota dealer. AVALON_HV_U (OM41451U)
Page 27 Modification and disposal of SRS airbag system components Do not dispose of your vehicle or perform any of the following modifications without consulting your Toyota dealer. The SRS airbags may malfunction or deploy (inflate) accidentally, causing death or serious injury.
Page 28 1-1. For safe use ■ SRS airbag deployment conditions (SRS front airbags) ● The SRS front airbags will deploy in the event of an impact that exceeds the set threshold level (the level of force corresponding to an approximately 12 - 18 mph [20 - 30 km/h] frontal collision with a fixed wall that does not move or deform).
Page 29 1-1. For safe use ■ Types of collisions that may not deploy the SRS airbags (SRS front air- bags) The SRS front airbags do not generally inflate if the vehicle is involved in a side or rear collision, if it rolls over, or if it is involved in a low-speed frontal collision.
Page 30 1-1. For safe use ■ When to contact your Toyota dealer In the following cases, the vehicle will require inspection and/or repair. Con- tact your Toyota dealer as soon as possible. ● Any of the SRS airbags have been inflated. ●...
Page 31: Front Passenger Occupant Classification System
1-1. For safe use Front passenger occupant classification system Your vehicle is equipped with a front passenger occupant classi- fication system. This system detects the conditions of the front passenger seat and activates or deactivates the devices for the front passenger. CTY11AX056 SRS warning light Seat belt reminder light...
Page 32 1-1. For safe use Condition and operation in the front passenger occupant classi- fication system ■ Adult “AIR BAG ON” and “AIR BAG OFF” “AIR BAG ON” indicator lights Indicator/ SRS warning light warning light Seat belt reminder light or flashing Front passenger airbag Side airbag on the front passenger seat...
Page 33 1-1. For safe use ■ Child “AIR BAG OFF” “AIR BAG ON” and “AIR BAG OFF” or “AIR BAG indicator lights ON” Indicator/ warning light SRS warning light Off or Seat belt reminder light flashing Deactivated or Front passenger airbag activated Side airbag on the front passenger seat...
Page 34 1-1. For safe use ■ There is a malfunction in the system “AIR BAG ON” and “AIR BAG OFF” “AIR BAG OFF” indicator lights Indicator/ SRS warning light warning light Seat belt reminder light Front passenger airbag Deactivated Side airbag on the front passenger seat Activated Curtain shield airbag...
Page 35 1-1. For safe use CAUTION ■ Front passenger occupant classification system precautions Observe the following precautions regarding the front passenger occupant classification system. Failure to do so may cause death or serious injury. ● Wear the seat belt properly. ● Make sure the front passenger’s seat belt plate has not been left inserted into the buckle before someone sits in the front passenger seat.
Page 36 Do not kick the front passenger seat or subject it to severe impact. Other- wise, the SRS warning light may come on to indicate a malfunction of the detection system. In this case, contact your Toyota dealer immediately. ● Child restraint systems installed on the rear seat should not contact the front seatbacks.
Page 37: Safety Information For Children
1-1. For safe use Safety information for children Observe the following precautions when children are in the vehi- cle. Use a child restraint system appropriate for the child, until the child becomes large enough to properly wear the vehicle’s seat belt.
Page 38: Child Restraint Systems
1-1. For safe use Child restraint systems A child restraint system for a small child or baby must itself be properly restrained on the seat with the lap portion of the lap/ shoulder belt. The laws of all 50 states of the U.S.A. and Canada now require the use of child restraint systems.
Page 39 1-1. For safe use Types of child restraints Child restraint systems are classified into the following 3 types according to the age and size of the child: Rear facing ⎯ Infant seat/con- Forward facing ⎯ Convertible vertible seat seat Booster seat ■...
Page 40 ● Toyota strongly urges the use of a proper child restraint system that con- forms to the size of the child, installed on the rear seat. According to acci- dent statistics, the child is safer when properly restrained in the rear seat than in the front seat.
Page 41 1-1. For safe use CAUTION ■ When children are in the vehicle Do not allow children to play with the seat belt. If the seat belt becomes twisted around a child’s neck, it may lead to choking or other serious injuries that could result in death.
Page 42: Installing Child Restraints
1-1. For safe use Installing child restraints Follow the child restraint system manufacturer’s instructions. Firmly secure child restraints to the seats using the LATCH anchors or a seat belt. Attach the top tether strap when installing a child restraint. The lap/shoulder belt can be used if your child restraint system is not compatible with the LATCH (Lower Anchors and Tethers for Children) system.
Page 43 1-1. For safe use Installation with LATCH system Adjust the head restraint to the downmost position. (→P. 148) Widen the gap between the seat cushion and seatback slightly. Rear left seat only: Slide the rear center seat belt to the side prevent from getting...
Page 44 1-1. For safe use Type B Latch the buckles onto the LATCH anchors. If the child restraint has a top tether strap, the top tether strap should be latched onto the top tether strap anchor. AVALON_HV_U (OM41451U)
Page 45 1-1. For safe use Installing child restraints using a seat belt (child restraint lock function belt) Rear-facing ⎯ Infant seat/convertible seat ■ Place the child restraint sys- tem on the rear seat facing the rear of the vehicle. Run the seat belt through the child restraint system and insert the plate into the buckle.
Page 46 1-1. For safe use While pushing child restraint system down into the rear seat, allow the shoulder belt to retract until the child restraint system is securely in place. After the shoulder belt has retracted to a point where there is no slack in the belt, pull the belt to check that it cannot be extended.
Page 47 1-1. For safe use Run the seat belt through the child restraint system and insert the plate into the buckle. Make sure that the belt is not twisted. Fully extend the shoulder belt and allow it to retract to put it in lock mode.
Page 48 1-1. For safe use ■ Booster seat Place the child restraint sys- tem on the seat facing the front of the vehicle. Sit the child in the child restraint system. Fit the seat belt to the child restraint sys- tem according to the manu- facturer’s instructions insert the plate into the...
Page 49 1-1. For safe use Child restraint systems with a top tether strap Adjust the head restraint to the downmost position. (→P. 148) Secure the child restraint sys- tem using the seat belt or LATCH anchors. Open the anchor bracket cover, latch the hook onto the anchor bracket and tighten the top tether strap.
Page 50 1-1. For safe use CAUTION ■ When installing a booster seat To prevent the belt from going into ALR lock mode, do not fully extend the shoulder belt. ALR mode causes the belt to tighten only. This could cause injury or discomfort to the child. (→P. 32) ■...
Page 51 1-1. For safe use CAUTION ■ When installing a child restraint system ● When a booster seat is installed, always ensure that the shoulder belt is positioned across the center of the child’s shoulder. The belt should be kept away from the child’s neck, but not so that it could fall off the child’s shoulder.
Page 52: Exhaust Gas Precautions
Keep the trunk lid closed. ● If you smell exhaust gases in the vehicle even when the trunk lid is closed, open the windows and have the vehicle inspected at your Toyota dealer as soon as possible. ■ When parking ●...
Page 53: Hybrid System Features
1-2. Hybrid system Hybrid system features Your vehicle is a hybrid vehicle. It has characteristics different from conventional vehicles. Be sure you are closely familiar with the characteristics of your vehicle, and operate with care. The hybrid system combines the use of a gasoline engine and an electric motor (traction motor) according to driving condi- tions, improving fuel efficiency and reducing exhaust emis- sions.
Page 54 1-2. Hybrid system ◆ When stopped/during start off The gasoline engine stops when the vehicle is stopped. During start off, the electric motor (traction motor) drives the vehicle. At slow speeds or when traveling down a gentle slope, the engine is stopped and the electric motor (traction motor) is used.
Page 55 30 minutes or 10 miles (16 km). If the hybrid battery becomes fully discharged and you are unable to jump-start the vehicle with the 12-volt battery, contact your Toyota dealer. ● If the shift lever is in N, the hybrid battery (traction battery) will not be charged.
Page 56 After the 12-volt battery has discharged or has been changed or removed The gasoline engine may not stop even if the vehicle is running on the hybrid battery (traction battery). If this continues for a few days, contact your Toyota dealer. ■...
Page 57: Hybrid System Precautions
1-2. Hybrid system Hybrid system precautions Take care when handling the hybrid system, as it contains a high voltage system (about 650 V at maximum) as well as parts that become extremely hot when the hybrid system is operating. Obey the caution labels attached to the vehicle. Air conditioning compressor Service plug Power control unit with DC/DC...
Page 58 If the emergency shut off system activates, your vehicle will not restart. To restart the hybrid system, contact your Toyota dealer. Hybrid warning message A message is automatically displayed when a malfunction occurs in the hybrid system or an improper operation is attempted.
Page 59 If a warning light comes on, a warning message is displayed, or the 12- volt battery is disconnected The hybrid system may not start. In that case, try to start the system again. If the “READY” indicator does not come on, contact your Toyota dealer. ■ Running out of fuel...
Page 60 1-2. Hybrid system CAUTION ■ High voltage precautions The vehicle has high voltage DC and AC systems as well as a 12-volt sys- tem. DC and AC high voltage is very dangerous and can cause severe burns and electric shock that may result in death or serious injury. ●...
Page 61 Toyota dealer or a qualified service shop. If the hybrid battery is not dis- posed of properly, it may cause electric shock that can result in death or serious injury.
Page 62 ● Do not carry large amounts of water such as water cooler bottles in the vehicle. If water spills onto the hybrid battery (traction battery), the battery may be damaged. Have the vehicle inspected by your Toyota dealer. AVALON_HV_U (OM41451U)
Page 63: Immobilizer System
1-3. Theft deterrent system Immobilizer system The vehicle’s keys have built-in transponder chips that prevent the hybrid system from starting if a key has not been previously registered in the vehicle’s on-board computer. Never leave the keys inside the vehicle when you leave the vehi- cle.
Page 64 1-3. Theft deterrent system ■ Certifications for the immobilizer system FCC ID: NI4TMIMB-3 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interfer- ence, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 65 1-3. Theft deterrent system Alarm The alarm The alarm uses light and sound to give an alert when an intrusion is detected. The alarm is triggered in the following situations when the alarm is set: ● A locked door or trunk is unlocked or opened in any way other than using the entry function, wireless remote control or mechanical key.
Page 66 1-3. Theft deterrent system ■ System maintenance The vehicle has a maintenance-free type alarm system. ■ Items to check before locking the vehicle To prevent unexpected triggering of the alarm and vehicle theft, make sure of the following: ● Nobody is in the vehicle. ●...
Page 67: Theft Prevention Labels
1-3. Theft deterrent system Theft prevention labels These labels are attached to the vehicle to reduce vehicle theft by facilitating the tracing and recov- ery of parts from stolen vehicles. Do not remove under penalty of law. AVALON_HV_U (OM41451U)
Page 68 1-3. Theft deterrent system AVALON_HV_U (OM41451U)
Page 69: Warning Lights And Indicators
2. Instrument cluster Warning lights and indicators The warning lights and indicators on the instrument cluster and center panel inform the driver of the status of the vehicle’s vari- ous systems. For the purpose of explanation, the following illustration dis- plays all warning lights and indicators illuminated.
Page 70 2. Instrument cluster Warning lights Warning lights inform the driver of malfunctions in the indicated vehi- cle’s systems. Brake system warning Slip indicator (→P. 414) light (→P. 412) Charging system warn- Brake system warning ing light (→P. 413) light (→P. 414) Malfunction indicator Open door warning light...
Page 71 There may be a malfunc- tion in a system if the lights do not come on, or do not turn off. Have the vehicle inspected by your Toyota dealer. : The light flashes to indicate a malfunction.
Page 72 2. Instrument cluster Indicators The indicators inform the driver of the operating state of the vehicle’s various systems. Turn signal indicator EV drive mode indicator (→P. 194) (→P. 189) Headlight indicator Eco drive mode indicator (→P. 197) (→P. 236) Headlight high beam Sport mode indicator...
Page 73 Have the vehicle inspected by your Toyota dealer immediately if this occurs.
Page 74: Gauges And Meters
2. Instrument cluster Gauges and meters Hybrid System Indicator Displays hybrid system output or regeneration level (→P. 94) Multi-information display Presents the driver with a variety of driving-related data (→P. 96) Speedometer Displays the vehicle speed Fuel gauge Displays the quantity of fuel remaining in the tank Trip meter reset knob/instrument panel light control knob →P.
Page 75 2. Instrument cluster Odometer and trip meter display Odometer: Displays the total distance the vehicle has been driven Trip meter: Displays the distance the vehicle has been driven since the meter was last reset. Trip meters “A” and “B” can be used to record and display different distances independently.
Page 76 2. Instrument cluster Changing the trip meter display Switches between trip meter “A” and “B” displays. When the trip meter is displayed, pressing and holding the knob will reset the trip meter. Instrument panel light control The brightness of the instrument panel lights can be adjusted. Darker Brighter AVALON_HV_U (OM41451U)
Page 77 2. Instrument cluster ■ The meters and display illuminate when The power switch is in ON mode. ■ The brightness of the instrument panel lights When the headlight switch is turned to on, the brightness will be reduced slightly unless the control dial is turned fully clockwise. When the knob is turned fully clockwise, the display audio/navigation system screen will always be in day mode regardless of the headlight switch position.
Page 78 2. Instrument cluster The instrument panel light auto dimmer control can be changed. (Customizable feature: →P. 477) NOTICE ■ To prevent damage to the engine and its components ● When indicating the tachometer (Using the S mode driving): Do not let the indicator of the tachometer enter the red zone, which indicates the maxi- mum engine speed.
Page 79: Multi-Information Display
2. Instrument cluster Multi-information display Display contents The multi-information display presents the driver with a variety of driv- ing-related data. ● Distance to empty (→P. 97) ● Average fuel economy (→P. 97) ● Current fuel economy (→P. 98) ● Energy Flow (→P. 102) ●...
Page 80 2. Instrument cluster Trip information ■ Switching the display Items displayed switched pressing “DISP” button. ■ Distance to empty Displays the estimated maxi- mum distance that can be driven with the quantity of fuel remaining. • This distance computed based on your average fuel con- sumption.
Page 81 2. Instrument cluster ■ Current fuel economy Displays the current rate of fuel consumption. ■ Digital speedometer Displays the current vehicle speed. This screen can be disabled in the “Settings” screen. (→P. 98) Setting up the displays ■ Customizable items Customized Item Default setting...
Page 82 2. Instrument cluster ■ Changing the settings While the vehicle is stopped, press the “DISP” button until the “Settings” screen appears. Press and hold the “DISP” but- ton while the “Settings” screen is displayed. Press the “DISP” button to select the desired setting item. Press and hold the “DISP”...
Page 83 2. Instrument cluster Press and hold the “DISP” but- ton after selecting the “EXIT” by pressing the “DISP” button. The display goes back to step ■ System check display After turning the power switch to ON mode, “SYSTEM CHECK” is displayed while system operation is checked.
Page 84 2. Instrument cluster CAUTION ■ The information display at low temperatures Allow the interior of the vehicle to warm up before using the liquid crystal information display. At extremely low temperatures, the information display monitor may respond slowly, and display changes may be delayed. For example, there is a lag between the driver’s shifting and the new gear number appearing on the display.
Page 85: Energy Monitor/Consumption Screen
2. Instrument cluster Energy monitor/consumption screen You can view the status of your hybrid system on the display. Navigation system or Display Audio system Multi-information display AVALON_HV_U (OM41451U)
Page 86 2. Instrument cluster Energy monitor ■ Navigation system (if equipped) Press “INFO APPS”. Touch “Fuel Consumption” on the “Information” screen. If the “Trip Information” or “Past Record” screen is displayed, touch “Energy”. ■ Display Audio system (if equipped) Press “INFO”. If the “Trip Information”...
Page 87 2. Instrument cluster ■ Multi-information display Press the “DISP” button on the steering wheel several times to select the energy monitor dis- play. Navigation system or Multi-information Display Audio system display Navigation system When the vehicle is powered Display Audio sys- electric motor (trac- tion motor) AVALON_HV_U (OM41451U)
Page 88 2. Instrument cluster Navigation system or Multi-information Display Audio system display Navigation system When the vehicle is Display Audio sys- powered gasoline engine Navigation system When the vehicle is powered both the gasoline engine Display Audio sys- electric motor (traction motor) AVALON_HV_U (OM41451U)
Page 89 2. Instrument cluster Navigation system or Multi-information Display Audio system display Navigation system When the vehicle is charging the hybrid Display Audio sys- battery (traction bat- tery) Navigation system When there is no Display Audio sys- energy flow AVALON_HV_U (OM41451U)
Page 90 2. Instrument cluster Navigation system or Multi-information Display Audio system display Navigation system Full Hybrid battery (trac- Display Audio sys- tion battery) status Full Full AVALON_HV_U (OM41451U)
Page 91 2. Instrument cluster Trip Information screen (Navigation system or Display Audio system) Navigation system Press “INFO APPS”. (→P. 103) Touch “Fuel Consumption” on the information screen. If “Energy Monitor” screen is displayed, touch “Fuel Consumption”. If “Past Record” screen is displayed, touch “Trip Information”. Fuel consumption in the past 15 minutes Displays the average vehicle...
Page 92 2. Instrument cluster Display Audio system Press “INFO”. (→P. 103) If the “Energy Monitor” or “Past Record” screen is displayed, touch “Trip Information”. Fuel consumption in the past 15 minutes Displays the average vehicle speed since the hybrid system was started. Displays the elapsed time since the hybrid system was started.
Page 93 2. Instrument cluster Past record screen (Navigation system or Display Audio system) Navigation system Press “INFO APPS”. (→P. 103) Touch “Fuel Consumption” on the information screen. If “Energy Monitor” screen is displayed, touch “Fuel Consumption”. If “Trip Information” screen is displayed, touch “Past Record”. Best past fuel consumption Update The average fuel consumption and...
Page 94 2. Instrument cluster Display Audio system Press “INFO”. (→P. 103) If the “Energy Monitor” or “Trip Information” screen is displayed, touch “Past Record”. Best past fuel consumption Update The average fuel consumption and graph are updated, and a new average fuel consumption record begins.
Page 95 2. Instrument cluster AVALON_HV_U (OM41451U)
Page 96 3-1. Key information Keys The keys The following keys are provided with the vehicle. Electronic keys • Operating the smart key system (→P. 117) • Operating the wireless remote control function (→P. 132) Mechanical keys Key number plate Using the mechanical key To take out the mechanical key, push the release button and take the key out.
Page 97 ■ If you lose your mechanical keys New genuine mechanical keys can be made by your Toyota dealer using the other mechanical key and the key number stamped on your key number plate. Keep the plate in a safe place such as your wallet, not in the vehicle.
Page 98 Toyota dealer. ■ When an electronic key is lost If the electronic key remains lost, the risk of vehicle theft increases signifi- cantly. Visit your Toyota dealer immediately with all remaining electronic keys that was provided with your vehicle. AVALON_HV_U (OM41451U)
Page 99: Smart Key System
3-2. Opening, closing and locking the doors and trunk Smart key system Function summary The following operations can be performed simply by carrying the electronic key on your person, for example in your pocket. (The driver should always carry the electronic key.) Locks and unlocks the doors (→P.
Page 100 3-2. Opening, closing and locking the doors and trunk Unlocking and locking the doors Grip the driver’s door handle to unlock the door. Some models, grip the passenger’s door handle to unlock all the doors. Make sure to touch the sensor on the back of the handle.
Page 101 3-2. Opening, closing and locking the doors and trunk Antenna location and effective range ■ Antenna location Right side antenna outside the cabin (if equipped) Antennas inside the cabin Antenna outside the trunk Antenna inside the trunk Left side antenna outside the cabin AVALON_HV_U (OM41451U)
Page 102 3-2. Opening, closing and locking the doors and trunk ■ Effective range (areas within which the electronic key is detected) Type A Type B When locking or unlocking the doors The system can be operated when the electronic key is within about 2.3 ft.
Page 103 3-2. Opening, closing and locking the doors and trunk ■ Alarms and warning indicators An alarm sounds and warning message displays shown on the multi-informa- tion display are used to protect against unexpected accidents or theft of the vehicle resulting from erroneous operation. When a warning message is dis- played, take appropriate measures based on the displayed message.
Page 104 3-2. Opening, closing and locking the doors and trunk Alarm Situation Correction procedure The power switch was turned to ACCESSORY mode while the driver's Turn the power switch door was open (The close driver's door driver’s door. opened when power switch was in Interior alarm sounds ACCESSORY mode.) continuously...
Page 105 3-2. Opening, closing and locking the doors and trunk Interior Exterior Correction Situation buzzer buzzer procedure An attempt was made to exit Turn the power the vehicle with the electronic Continuous switch off and Once key and lock the doors without (5 seconds) lock the doors first turning the power switch...
Page 106 3-2. Opening, closing and locking the doors and trunk ■ Switching the door unlock function (some models) It is possible to set which doors the entry function unlocks using the wireless remote control. Turn the power switch off. When the indicator light on the key surface is not on, press and hold for approximately 5 seconds while pressing and holding The setting changes each time an operation is performed, as shown below.
Page 107 3-2. Opening, closing and locking the doors and trunk ■ Battery-saving function The battery-saving function will be activated in order to prevent the electronic key battery and the 12-volt battery from being discharged while the vehicle is not in operation for a long time. ●...
Page 108 3-2. Opening, closing and locking the doors and trunk ■ Conditions affecting operation The smart key system uses weak radio waves. In the following situations, the communication between the electronic key and the vehicle may be affected, preventing the smart key system, wireless remote control and immobilizer system from operating properly.
Page 109 3-2. Opening, closing and locking the doors and trunk ■ Note for the entry function ● Even when the electronic key is within the effective range (detection areas), the system may not operate properly in the following cases: • The electronic key is too close to the window or outside door handle, near the ground, or in a high place when the doors are locked or unlocked.
Page 110 3-2. Opening, closing and locking the doors and trunk ■ Note for locking the doors ● Touching the door lock sensor while wearing gloves may delay or prevent lock operation. Remove the gloves and touch the lock sensor again. ● If the door handle becomes wet while the electronic key is within the effec- tive range, the door may lock and unlock repeatedly.
Page 111 3-2. Opening, closing and locking the doors and trunk ■ When the vehicle is not driven for extended periods ● To prevent theft of the vehicle, do not leave the electronic key within 6 ft. (2 m) of the vehicle. ●...
Page 112 3-2. Opening, closing and locking the doors and trunk ■ Electronic key battery depletion ● The standard battery life is 1 to 2 years. ● If the battery becomes low, an alarm will sound in the cabin when the hybrid system stops.
Page 113 (→P. 119) The radio waves may affect the operation of such devices. If necessary, the entry function can be disabled. Ask your Toyota dealer for details, such as the frequency of radio waves and timing of emitting the radio waves.
Page 114: Wireless Remote Control
3-2. Opening, closing and locking the doors and trunk Wireless remote control Function summary The wireless remote control can be used to lock and unlock the vehi- cle. Locks all the doors Unlocks all the doors Pressing the button unlocks the driver’s door.
Page 115 3-2. Opening, closing and locking the doors and trunk ■ Operation signals Doors: A buzzer sounds and the emergency flashers flash to indicate that the doors have been locked/unlocked. (Locked: once; Unlocked: twice) Trunk: A buzzer sounds to indicate that the trunk has been opened. ■...
Page 116 →P. 377 ■ Confirmation of the registered key number The number of keys already registered to the vehicle can be confirmed. Ask your Toyota dealer for details. ■ Customization Settings (e.g. wireless remote control system) can be changed. (Customizable features: →P. 477) ■...
Page 117 3-2. Opening, closing and locking the doors and trunk Doors Unlocking and locking the doors The vehicle can be locked and unlocked using the entry function, wireless remote control or door lock switches. ◆ Entry function →P. 117 ◆ Wireless remote control →P.
Page 118 3-2. Opening, closing and locking the doors and trunk Locking the front doors from the outside without a key Move the inside lock button to the lock position. Close the door. The door cannot be locked if the power switch is in ACCESSORY or ON mode, or the electronic key is left inside the vehicle.
Page 119 3-2. Opening, closing and locking the doors and trunk Automatic door locking and unlocking systems The following functions can be set or canceled: For instructions on customizing, refer to P. 477. Function Operation All doors are automatically locked Speed linked door locking function when vehicle speed is approxi- mately 12 mph (20 km/h) or higher.
Page 120 3-2. Opening, closing and locking the doors and trunk Trunk The trunk can be opened using the trunk opener, entry function or wireless remote control. Opening the trunk from inside the vehicle Press the opener switch. Opening the trunk from outside the vehicle ■...
Page 121 3-2. Opening, closing and locking the doors and trunk Luggage security system The trunk opener switch can be temporarily disabled to protect lug- gage stored in the trunk against theft. Turn the main switch in the glove box off to disable the trunk opener.
Page 122 3-2. Opening, closing and locking the doors and trunk ■ In case the trunk opener is not actuated Pull down the rear armrest and open the door behind it. Pull the loop of wire to unlock the trunk lid. This is used in case the trunk lid cannot be unlocked due to a discharged battery or other trouble.
Page 123 ● Do not attach any accessories other than genuine Toyota parts to the trunk lid. Such additional weight on the trunk lid may cause the lid to suddenly shut again after it is opened.
Page 124: Front Seats
3-3. Adjusting the seats Front seats Adjustment procedure Driver’s seat Passenger’s seat Seat position adjustment switch Vertical height adjustment switch (if equipped for passen- Seatback angle adjustment ger’s seat) switch Lumbar support adjustment Seat cushion (front) angle switch (if equipped for passen- adjustment switch (if equipped ger’s seat) for passenger’s seat)
Page 125 3-3. Adjusting the seats ■ Power easy access system (vehicles with driving position memory) The auto away/return function enables easy access by activating when the driver attempts to enter or exit the vehicle. ● When the power switch has been turned to ON mode or the driver’s seat belt has been fastened, the driver’s seat will move forward.
Page 126: Driving Position Memory
3-3. Adjusting the seats ∗ Driving position memory Your preferred driving position (the position of the driver’s seat and outside rear view mirrors) can be memorized and recalled by pressing a button. It is also possible to set this function to activate automatically when the doors are unlocked.
Page 127 3-3. Adjusting the seats Recalling the memorized position Check that the shift lever is in P. Turn the power switch to ON mode. Press button “1” or “2” to recall the desired position. ■ When you want to stop the position recall operation part-way through Perform any of the following operations: ●...
Page 128 3-3. Adjusting the seats Linking driving position memory with door unlock operation A desired driving position can be recalled linked with the unlocking of the door. ■ Setting procedure Record your driving position to button “1” or “2” before performing the following: Carrying only the key to which you want to link the driving position, shift the shift lever to P and then close the driver’s door.
Page 129 3-3. Adjusting the seats ■ Retained accessory power Memorized positions can be activated up to 180 seconds after the driver’s door is opened and another 60 seconds after it is closed again, even if the power switch is off. ■ If any position memory button is pushed while the adjustments are being made The operation will stop.
Page 130: Head Restraints
3-3. Adjusting the seats Head restraints Head restraints are provided for all seats. Front seats Vertical adjustment Pull the head restraints up. Down Push the head restraint down while pressing the lock release button. Lock release button Rear seats (except center seat) Pull the head restraints up.
Page 131 3-3. Adjusting the seats ■ Removing the head restraints (except rear center seat) Pull the head restraint up while pressing the lock release button. Lock release button ■ Installing the head restraints Front seats Align the head restraint with the installa- tion holes and push it down to the lock position.
Page 132 3-3. Adjusting the seats CAUTION ■ Head restraint precautions Observe the following precautions regarding the head restraints. Failure to do so may result in death or serious injury. ● Use the head restraints designed for each respective seat. ● Adjust the head restraints to the correct position at all times. ●...
Page 133: Steering Wheel
3-4. Adjusting the steering wheel and mirrors Steering wheel The steering wheel can be adjusted to a comfortable position. Adjustment procedure Hold the steering wheel and push the lever down. Adjust to the ideal position by moving the steering wheel hori- zontally and vertically.
Page 134: Inside Rear View Mirror
3-4. Adjusting the steering wheel and mirrors Inside rear view mirror The rear view mirror’s position can be adjusted to enable suffi- cient confirmation of the rear view. Adjusting the height of rear view mirror Adjust the height of the rear view mirror by moving it up and down.
Page 135 3-4. Adjusting the steering wheel and mirrors Auto anti-glare inside rear view mirror Responding to the level of brightness of the headlights of vehicles behind, the reflected light is automatically reduced. Changing automatic anti-glare function mode ON/OFF When the automatic anti-glare function is in on mode, the indica- tor illuminates.
Page 136: Outside Rear View Mirrors
3-4. Adjusting the steering wheel and mirrors Outside rear view mirrors Adjustment procedure To select a mirror to adjust, press the switch. Left Right To adjust the mirror, press the switch. Right Down Left Folding the mirrors Push the mirror back in the direc- tion of the vehicle’s rear.
Page 137 3-4. Adjusting the steering wheel and mirrors ■ Mirror angle can be adjusted when The power switch is in ACCESSORY or ON mode. ■ Linked mirror function when reversing (vehicles with driving position memory) ● When the mirror select switch is either in the “L” or “R” position, the outside rear view mirrors will automatically angle down when the vehicle is in reverse to give a better view of the ground.
Page 138 3-4. Adjusting the steering wheel and mirrors CAUTION ■ Important points while driving Observe the following precautions while driving. Failure to do so may result in loss of control of the vehicle and cause an accident, resulting in death or serious injury. ●...
Page 139: Power Windows
3-5. Opening, closing the windows and moon roof Power windows Opening and closing procedures The power windows can be opened and closed using the switches. Operating the switch moves the windows as follows: Closing One-touch closing Opening One-touch opening : To stop the window partway, oper- ate the switch in the opposite direc- tion.
Page 140 If you release the switch while the window is moving, start again from the beginning. If the window continues to close but then re-open slightly even after perform- ing the above procedure correctly, have the vehicle inspected by your Toyota dealer. ■...
Page 141 3-5. Opening, closing the windows and moon roof CAUTION Observe the following precautions. Failure to do so may result in death or serious injury. ■ Closing the windows ● Check to make sure that all passengers do not have any part of their body in a position where it could be caught when a window is being operated.
Page 142 3-5. Opening, closing the windows and moon roof ∗ Moon roof Use the overhead switches to open and close the moon roof and tilt it up and down. Opening and closing Opens the moon roof The moon roof stops slightly before the fully open position to reduce wind noise.
Page 143 3-5. Opening, closing the windows and moon roof ■ The moon roof can be operated when The power switch is in ON mode. ■ Operating the moon roof after turning the hybrid system off The moon roof can be operated for approximately 45 seconds after the power switch is turned to ACCESSORY mode or turned off.
Page 144 If the moon roof does not fully close even after performing the above proce- dure correctly, have the vehicle inspected by your Toyota dealer. ■ Moon roof open warning buzzer The buzzer sounds and a message is shown on the multi-information display when the power switch is turned off and the driver’s door is opened with the...
Page 145 3-5. Opening, closing the windows and moon roof CAUTION Observe the following precautions. Failure to do so may cause death or serious injury. ■ Opening the moon roof ● Do not allow any passengers to put their hands or heads outside the vehi- cle while it is moving.
Page 146 3-5. Opening, closing the windows and moon roof AVALON_HV_U (OM41451U)
Page 147: Driving The Vehicle
4-1. Before driving Driving the vehicle The following procedures should be observed to ensure safe driving: Starting the hybrid system →P. 183 Driving With the brake pedal depressed, shift the shift lever to D. (→P. 191) Release the parking brake. (→P. 195) Gradually release the brake pedal and gently depress the accelera- tor pedal to accelerate the vehicle.
Page 148 When the accelerator pedal is released ● When the brake pedal is depressed while sport mode is selected (→P. 236) ■ Breaking in your new Toyota To extend the life of the vehicle, observing the following precautions is recom- mended: ●...
Page 149 Your vehicle has a drum-in-disc type parking brake system. This type of brake system needs bedding-down of the brake shoes periodically or whenever the parking brake shoes and/or drum are replaced. Have your Toyota dealer per- form the bedding down operation.
Page 150 4-1. Before driving CAUTION Observe the following precautions. Failure to do so may result in death or serious injury. ■ When starting the vehicle Always keep your foot on the brake pedal while stopped with the hybrid sys- tem operating. This prevents the vehicle from creeping. ■...
Page 151 4-1. Before driving CAUTION Observe the following precautions. Failure to do so may result in death or serious injury. ■ When driving the vehicle ● During normal driving, do not turn off the hybrid system. Turning the hybrid system off while driving will not cause loss of steering or braking control, but the power assist to these systems will be lost.
Page 152 4-1. Before driving CAUTION Observe the following precautions. Failure to do so may result in death or serious injury. ■ When driving on slippery road surfaces ● Sudden braking, acceleration and steering may cause tire slippage and reduce your ability to control the vehicle. ●...
Page 153 If you hear a squealing or scraping noise (brake pad wear limit indica- tors) Have the brake pads checked and replaced by your Toyota dealer as soon as possible. Rotor damage may result if the pads are not replaced when needed.
Page 154 4-1. Before driving CAUTION ■ When the vehicle is parked ● Do not leave glasses, cigarette lighters, spray cans, or soft drink cans in the vehicle when it is in the sun. Doing so may result in the following: • Gas may leak from a cigarette lighter or spray can, and may lead to a fire.
Page 155 4-1. Before driving CAUTION ■ When taking a nap in the vehicle Always turn the hybrid system off. Otherwise, if you accidentally move the shift lever or depress the accelerator pedal, this could cause an accident or fire due to hybrid system overheating. Additionally, if the vehicle is parked in a poorly ventilated area, exhaust gases may collect and enter the vehicle, leading to death or a serious health hazard.
Page 156 4-1. Before driving NOTICE ■ When driving the vehicle ● Do not depress the accelerator and brake pedals at the same time during driving, as this may restrain driving torque. ● Do not use the accelerator pedal or depress the accelerator and brake pedals at the same time to hold the vehicle on a hill.
Page 157 Short in electrical components ● Engine damage caused by water immersion In the event that you drive on a flooded road and the vehicle is flooded, be sure to have your Toyota dealer check the following: ● Brake function ●...
Page 158: Cargo And Luggage
Consult this manual to determine how this reduces the available cargo and luggage load capacity of your vehicle. (→P. 180) Toyota does not recommend towing a trailer with your vehicle. Your vehicle is not designed for trailer towing. AVALON_HV_U (OM41451U)
Page 159 4-1. Before driving Calculation formula for on your vehicle Cargo capacity Total load capacity (vehicle capacity weight) (→P. 452) When 2 people with the combined weight of A lb. (kg) are riding in your vehicle, which has a total load capacity (vehicle capacity weight) of B lb.
Page 160 4-1. Before driving CAUTION ■ Things that must not be carried in the trunk The following things may cause a fire if loaded in the trunk: ● Receptacles containing gasoline ● Aerosol cans ■ Storage precautions Observe the following precautions. Failure to do so may prevent the pedals from being depressed properly, may block the driver’s vision, or may result in items hitting the driver or passengers, possibly causing an accident.
Page 161: Vehicle Load Limits
Seating capacity means the maximum number of occupants whose estimated average weight is 150 lb. (68 kg) per person. ◆ Towing capacity Toyota does not recommend towing a trailer with your vehicle. ◆ Cargo capacity Cargo capacity may increase or decrease depending on the weight and the number of occupants.
Page 162: Trailer Towing
Trailer towing Toyota does not recommend towing a trailer with your vehicle. Toyota also does not recommend the installation of a tow hitch or the use of a tow hitch carrier for a wheelchair, scooter, bicy- cle, etc. Your vehicle is not designed for trailer towing or for the use of tow hitch mounted carriers.
Page 163: Dinghy Towing
4-1. Before driving Dinghy towing Your vehicle is not designed to be dinghy towed (with 4 wheels on the ground) behind a motor home. NOTICE ■ To avoid serious damage to your vehicle Do not tow your vehicle with the four wheels on the ground. AVALON_HV_U (OM41451U)
Page 164: Power (Ignition) Switch
4-2. Driving procedures Power (ignition) switch Performing the following operations when carrying the elec- tronic key on your person starts the hybrid system or changes power switch modes. Starting the hybrid system Check that the parking brake is set. Check that the shift lever is set in P. Firmly depress the brake pedal.
Page 165 4-2. Driving procedures Stopping the hybrid system Stop the vehicle. Shift the shift lever to P. Set the parking brake. (→P. 195) Press the power switch. Driving-related data will be displayed on the multi-information display. (→P. 100) Changing power switch modes Modes can be changed by pressing the power switch with brake pedal released.
Page 166 4-2. Driving procedures When stopping the hybrid system with the shift lever in a posi- tion other than P If the hybrid system is stopped with the shift lever in a position other than P, a message indicating to shift the shift lever to P will be dis- played on the multi-information display.
Page 167 ■ If the “READY” indicator does not come on If the “READY” indicator does not come on when you press the power switch with the shift lever in P and the brake pedal depressed, contact your Toyota dealer immediately. ■...
Page 168 4-2. Driving procedures ■ Operation of the power switch ● When operating the power switch, one short, firm press is enough. If the switch is pressed improperly, the hybrid system may not start or the power switch mode may not change. It is not necessary to press and hold the switch.
Page 169 Do not depress the accelerator pedal unnecessarily. ● If the hybrid system becomes difficult to start, have your vehicle checked by your Toyota dealer immediately. ■ Symptoms indicating a malfunction with the power switch If the power switch seems to be operating somewhat differently than usual, such as the switch sticking slightly, there may be a malfunction.
Page 170: Ev Drive Mode
4-2. Driving procedures EV drive mode In EV drive mode the electric motor (traction motor), powered by the hybrid battery (traction battery), is used to drive the vehicle. This mode allows you to drive in residential areas early in the morning and late at night, or in indoor parking lots etc.
Page 171 ■ Fuel economy Your Toyota is designed to achieve the best possible fuel economy during normal driving (using the gasoline engine and electric motor [traction motor]). Driving in EV drive mode more than necessary may lower fuel economy.
Page 172: Hybrid Transmission
4-2. Driving procedures Hybrid transmission Shifting the shift lever While the power switch is in ON mode, move the shift lever with the brake pedal depressed. When shifting the shift lever between P and D, make sure that the vehicle is completely stopped. Shift position purpose Shift position Objective or function...
Page 173 4-2. Driving procedures Selecting shift ranges in the S position To enter S mode, shift the shift lever to S. Shift ranges can then be selected by operating the shift lever, allowing you to drive in the shift range of your choosing. Upshifting Downshifting The selected shift range, from S1...
Page 174 S This may indicate a malfunction in the automatic transmission system. Have the vehicle inspected by your Toyota dealer immediately. (In this situation, the transmission will operate in the same manner as when the shift lever is in D.) ■...
Page 175: Turn Signal Lever
4-2. Driving procedures Turn signal lever Operating instructions The lever will return to its original position after operation. Right turn Lane change to the right (push and hold the lever partway) The right hand signals will flash until you release the lever. Lane change to the left (push and hold the lever partway) The left hand signals will flash until...
Page 176: Parking Brake
4-2. Driving procedures Parking brake To set the parking brake, fully depress the parking brake pedal with your left foot while depress- ing the brake pedal with your right foot. (Depressing pedal again releases the parking brake.) ■ Usage in winter time →P.
Page 177 4-2. Driving procedures Horn To sound the horn, press on or close to the mark. ■ After adjusting the steering wheel Make sure that the steering wheel is securely locked. The horn may not sound if the steering wheel is not securely locked. (→P.
Page 178: Headlight Switch
4-3. Operating the lights and wipers Headlight switch The headlights can be operated manually or automatically. Operating instructions Turning the end of the lever turns on the lights as follows: The headlights, parking lights, daytime running lights and so on turn on automatically (when the power switch is in ON mode).
Page 179 4-3. Operating the lights and wipers Turning on the high beam headlights With the headlights on, push the lever away from you to turn on the high beams. Pull the lever toward you to the center position to turn the high beams off.
Page 180 4-3. Operating the lights and wipers ■ Daytime running light system ● Vehicles with halogen headlights: To make your vehicle more visible to other drivers, the headlight high beam turn on automatically (at a decreased inten- sity) whenever the hybrid system is started and the parking brake is released.
Page 181 4-3. Operating the lights and wipers ■ Customization Settings (e.g. light sensor sensitivity) can be changed. (Customizable features: →P. 477) NOTICE ■ To prevent 12-volt battery discharge Do not leave the lights on longer than necessary when the hybrid system is off.
Page 182: Automatic High Beam
4-3. Operating the lights and wipers ∗ Automatic High Beam The Automatic High Beam uses an in-vehicle camera sensor to assess the brightness of streetlights, the lights of oncoming and preceding vehicles, etc., and automatically turns high beam on or off as necessary. Activating the Automatic High Beam system Put the headlight switch in the “AUTO”...
Page 183 4-3. Operating the lights and wipers High beam automatic turning on or off conditions When all of the following conditions are fulfilled, high beam will be automatically turned on (after approximately 1 second): ● Vehicle speed is above approximately 25 mph (40 km/h). ●...
Page 184 4-3. Operating the lights and wipers ■ The Automatic High Beam can be operated when The power switch is in ON mode. ■ Camera sensor detection information ● High beam may not be automatically turned off in the following situations: •...
Page 185 • The driver believes that the high beam may be causing problems or dis- tress to other drivers or pedestrians nearby. ■ If the Automatic High Beam indicator flashes It may indicate a malfunction in the system. Contact your Toyota dealer. ■ Customization The automatic high beam can be deactivated.
Page 186 Do not install a parking tag or any other accessories near or around the inside rear view mirror and the camera sensor. ● Do not overload the vehicle. ● Do not modify the vehicle. ● Do not replace windshield with non-genuine windshield. Contact your Toyota dealer. AVALON_HV_U (OM41451U)
Page 187: Fog Light Switch
4-3. Operating the lights and wipers ∗ Fog light switch The fog lights secure excellent visibility in difficult driving con- ditions, such as in rain and fog. Turns the front fog lights Turns the front fog lights ■ Fog lights can be used when The headlights are on in low beam.
Page 188: Windshield Wipers And Washer
4-3. Operating the lights and wipers Windshield wipers and washer Intermittent wiper with interval adjuster (if equipped) Wiper intervals can be adjusted for intermittent operation (when is selected). Intermittent wiper operation Low speed wiper operation High speed wiper opera- tion Temporary operation Increases the intermittent wind- shield wiper frequency...
Page 189 4-3. Operating the lights and wipers ■ Washer/wiper dual operation Wipers will automatically oper- ate a couple of times after the washer squirts. AVALON_HV_U (OM41451U)
Page 190 4-3. Operating the lights and wipers Rain-sensing windshield wipers (if equipped) With “AUTO” selected, the wipers will operate automatically when the sensor detects falling rain. The system automatically adjusts wiper timing in accordance with rain volume and vehicle speed. Rain-sensing wiper operation Low speed wiper operation...
Page 191 4-3. Operating the lights and wipers ■ The windshield wiper and washer can be operated when The power switch is in ON mode. ■ Effects of vehicle speed on wiper operation (vehicles with rain-sensing windshield wipers) With low speed windshield wiper operation selected, wiper operation will be switched from low speed to intermittent wiper operation only when the vehicle is stationary.
Page 192 Damage to the washer fluid pump may be caused if the lever is pulled toward you and held continually. ■ When a nozzle becomes blocked In this case, contact your Toyota dealer. Do not try to clear it with a pin or other object. The nozzle will be damaged. AVALON_HV_U (OM41451U)
Page 193: Opening The Fuel Tank Cap
4-4. Refueling Opening the fuel tank cap Perform the following steps to open the fuel tank cap: Before refueling the vehicle ● Close all the doors and windows, and turn the power switch off. ● Confirm the type of fuel. ■...
Page 194 4-4. Refueling CAUTION ■ When refueling the vehicle Observe the following precautions while refueling the vehicle. Failure to do so may result in death or serious injury. ● After exiting the vehicle and before opening the fuel door, touch an unpainted metal surface to discharge any static electricity.
Page 195 4-4. Refueling Opening the fuel tank cap With the doors unlocked, press the center of the rear edge of the fuel filler door. Push until you hear a click and take your hand away to slightly open the fuel filler door. Then open the door fully by hand.
Page 196 4-4. Refueling ■ If the fuel filler door cannot be opened Remove the cover inside the trunk and pull the lever to open the fuel filler door if the fuel filler door cannot be opened by pressing the rear edge of the fuel filler door.
Page 197 CAUTION ■ When replacing the fuel tank cap Do not use anything but a genuine Toyota fuel tank cap designed for your vehicle. Doing so may cause a fire or other incident which may result in death or serious injury.
Page 198: Cruise Control
4-5. Using the driving support systems ∗ Cruise control Summary of functions Use the cruise control to maintain a set speed without depressing the accelerator pedal. Display Indicators Cruise control switch Setting the vehicle speed Press the “ON/OFF” button to activate the cruise control.
Page 199 4-5. Using the driving support systems Adjusting the set speed To change the set speed, operate the lever until the desired set speed is obtained. Increases the speed Decreases the speed Fine adjustment: Momentarily move the lever in the desired direc- tion.
Page 200 If the cruise control speed cannot be set or if the cruise control cancels imme- diately after being activated, there may be a malfunction in the cruise control system. Have the vehicle inspected by your Toyota dealer. AVALON_HV_U (OM41451U)
Page 201 4-5. Using the driving support systems CAUTION ■ To avoid operating the cruise control by mistake Switch the cruise control off using the “ON/OFF” button when not in use. ■ Situations unsuitable for cruise control Do not use cruise control in any of the following situations. Doing so may result in loss of control and could cause an accident resulting in death or serious injury.
Page 202: Dynamic Radar Cruise Control
4-5. Using the driving support systems ∗ Dynamic radar cruise control Summary of functions Dynamic radar cruise control supplements conventional cruise control with a vehicle-to-vehicle distance control. In vehicle-to-vehicle dis- tance control mode, the vehicle automatically accelerates or deceler- ates in order to maintain a set following distance from vehicles ahead. Vehicle-to-vehicle distance but- Display Indicators...
Page 203 4-5. Using the driving support systems Setting the vehicle speed (vehicle-to-vehicle distance control mode) Press the “ON/OFF” button to activate the cruise control. Radar cruise control indicator will be displayed. Press the button again to deacti- vate the cruise control. Accelerate or decelerate the vehicle to the desired speed, and push the lever down to set...
Page 204 4-5. Using the driving support systems Adjusting the set speed To change the set speed, operate the lever until the desired set speed is displayed. Increases the speed Decreases the speed Fine adjustment: Momentarily move the lever in the desired direc- tion.
Page 205 4-5. Using the driving support systems Changing the vehicle-to-vehicle distance Pressing the button changes the Preceding vehicle-to-vehicle distance as fol- vehicle mark lows: Long Medium Short Preceding vehicle mark The vehicle-to-vehicle distance is set automatically to long mode when the power switch is turned to ON mode.
Page 206 4-5. Using the driving support systems Canceling and resuming the speed control Pulling the lever toward you cancels the cruise control. The speed setting is also canceled when the brakes are applied. Pushing the lever up resumes the cruise control and returns vehicle speed to the set speed.
Page 207 4-5. Using the driving support systems Driving in vehicle-to-vehicle distance control mode This mode employs a radar sensor to detect the presence of vehicles up to approximately 400 ft. (120 m) ahead, determines the current vehicle-to-vehicle following distance, and operates to maintain a suit- able following distance from the vehicle ahead.
Page 208 4-5. Using the driving support systems Example of follow-up cruising When following a vehicle driving slower than the set speed The system continues follow-up cruising while adjusting for changes in the speed of the vehicle ahead in order to maintain the vehicle-to-vehicle dis- tance set by the driver.
Page 209 4-5. Using the driving support systems Selecting conventional constant speed control mode Constant speed control mode differs from vehicle-to-vehicle distance control mode. When constant speed control mode is selected, your vehicle will maintain a set speed regardless of whether or not there are other vehicles in the lane ahead.
Page 210 The windshield wipers are operating at high speed (when the wipers are in AUTO mode [rain-sensing windshield wipers] or the high speed wiper oper- ation). If vehicle-to-vehicle distance control driving is automatically canceled for any other reason, there may be a malfunction in the system. Contact your Toyota dealer. AVALON_HV_U (OM41451U)
Page 211 If the warning message remains on even after the above actions have been performed, the system may be malfunctioning. Have the vehicle inspected by your Toyota dealer. AVALON_HV_U (OM41451U)
Page 212 4-5. Using the driving support systems ■ Certification FCC ID: HYQDNMWR004 This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interfer- ence, and (2) this device must accept any interference received, including interference that may cause undesired operation.
Page 213 4-5. Using the driving support systems CAUTION ■ Before using dynamic radar cruise control Do not overly rely on vehicle-to-vehicle distance control. Be aware of the set speed. If automatic deceleration/acceleration is not appropriate, adjust the vehicle speed, as well as the distance between your vehicle and vehicles ahead by applying the brakes etc.
Page 214 4-5. Using the driving support systems CAUTION ■ To avoid inadvertent cruise control activation Switch the cruise control off using the “ON/OFF” button when not in use. ■ Situations unsuitable for dynamic radar cruise control Do not use dynamic radar cruise control in any of the following situations. Doing so may result in inappropriate speed control and could cause an acci- dent resulting in death or serious injury.
Page 215 4-5. Using the driving support systems CAUTION ■ When the sensor may not be correctly detecting the vehicle ahead Apply the brakes as necessary when any of the following types of vehicles are in front of you. As the sensor may not be able to correctly detect these types of vehicles, the approach warning (→P.
Page 216 If the sensor moves even slightly off position, the system may malfunction. If the sensor or surrounding area is subject to a strong impact, always have the area inspected and adjusted by a Toyota dealer. ● Do not disassemble the sensor.
Page 217: Driving Mode Select Switch
4-5. Using the driving support systems Driving mode select switch The driving modes can be selected to suit driving condition. EV drive mode →P. 189 Eco drive mode Use Eco drive mode to help achieve low fuel consumption during trips that involve frequent accelerating. When the “ECO”...
Page 218 4-5. Using the driving support systems ■ Operation of the air conditioning system in Eco drive mode Eco drive mode controls the heating/cooling operations and fan speed of the air conditioning system to enhance fuel efficiency (→P. 268). To improve air conditioning performance, adjust the fan speed or turn off Eco drive mode.
Page 219: Driving Assist Systems
4-5. Using the driving support systems Driving assist systems To help enhance driving safety and performance, the following systems operate automatically in response to various driving situations. Be aware, however, that these systems are supple- mentary and should not be relied upon too heavily when operat- ing the vehicle.
Page 220 4-5. Using the driving support systems ◆ BSM (Blind Spot Monitor) (if equipped) →P. 251 When the TRAC/VSC/ABS/hill-start assist control systems are operating The slip indicator light will flash while TRAC/VSC/ABS/hill- start assist control systems are operating. Disabling the TRAC system If the vehicle gets stuck in mud, dirt or snow, the TRAC systems may reduce power from the hybrid system to the wheels.
Page 221 When the message is displayed on the multi-information display show- ing that TRAC has been disabled and “TRAC OFF” indicator light comes on even if the TRAC/VSC OFF switch has not been pressed TRAC and hill-start assist control cannot be operated. Contact your Toyota dealer. ■...
Page 222 4-5. Using the driving support systems CAUTION ■ The ABS does not operate effectively when ● The limits of tire gripping performance have been exceeded (such as excessively worn tires on a snow covered road). ● The vehicle hydroplanes while driving at high speed on wet or slick roads. ■...
Page 223 The ABS, TRAC and VSC systems will not function correctly if different tires are installed on the vehicle. Contact your Toyota dealer for further information when replacing tires or wheels. ■ Handling of tires and the suspension Using tires with any kind of problem or modifying the suspension will affect the driving assist systems, and may cause a system to malfunction.
Page 224: Hill-Start Assist Control
4-5. Using the driving support systems Hill-start assist control Assists with starting off and temporarily maintains braking power even if the foot is removed from the brake pedal when starting off on an incline or a slippery slope. To engage hill-start assist control, further depress the brake pedal when the vehicle is stopped com- pletely.
Page 225 • The brake pedal is depressed again. • The brake pedal has been depressed for more than approximately 3 min- utes. ■ If the slip indicator comes on It may indicate a malfunction in the system. Contact your Toyota dealer. CAUTION ■ Hill-start assist control ●...
Page 226 4-5. Using the driving support systems ∗ PCS (Pre-Collision System) When the radar sensor detects possibility of a frontal collision, the pre-collision system such as the brakes and seat belts are automatically engaged to lessen impact as well as vehicle dam- age.
Page 227 4-5. Using the driving support systems Disabling pre-collision system Enabled Disabled The “PCS” warning light turns on when pre-collision system is dis- abled. Radar sensor The radar sensor detects vehi- cles or other obstacles on or near the road ahead and determines whether a collision is imminent based on the position, speed, and heading of the obstacles.
Page 228 4-5. Using the driving support systems ■ The pre-collision system is operational when The pre-collision system off switch is not pressed and the following conditions are met: ● Pre-collision seat belts (operating conditions A): • Vehicle speed is greater than about 19 mph (30 km/h). •...
Page 229 ■ When there is a malfunction in the system “PCS” warning light will flash and warning messages will be displayed. (→P. 414) Have the vehicle inspected by your Toyota dealer immediately. ■ Certification FCC ID: HYQDNMWR004 This device complies with part 15 of the FCC Rules.
Page 230 If the sensor moves even slightly off position, the system may become inaccurate or malfunction. If the sensor or surrounding area is subject to a strong impact, always have the area inspected and adjusted by your Toyota dealer. ● Do not disassemble the sensor.
Page 231 4-5. Using the driving support systems CAUTION ■ Cautions regarding the assist contents of the system By means of alarms and brake control, the pre-collision system is intended to assist the driver in avoiding collisions through the process of LOOK- JUDGE-ACT.
Page 232 4-5. Using the driving support systems ∗ BSM (Blind Spot Monitor) Summary of the Blind Spot Monitor The Blind Spot Monitor is a system that has 2 functions; ● The Blind Spot Monitor function Assists the driver in making the decision when changing lanes ●...
Page 233 The outside temperature is extremely high or low ● The sensor voltage has become abnormal If a message continues to be displayed, have the vehicle inspected by your Toyota dealer. ■ Certification for the Blind Spot Monitor system FCC ID: OAYSRR2A This device complies with part 15 of the FCC Rules.
Page 234 If the sensor moves even slightly off position, the system may mal- function and vehicles that enter the detection area may not be detected. If the sensor or surrounding area is subject to a strong impact, always have the area inspected by your Toyota dealer. ● Do not disassemble the sensor.
Page 235 4-5. Using the driving support systems The Blind Spot Monitor function detection areas The areas that vehicles can be detected in are outlined below. The range of the detection area extends to: Approximately 11.5 ft. (3.5 m) from the side of the vehicle The first 1.6 ft.
Page 236 4-5. Using the driving support systems ■ The Blind Spot Monitor function is operational when ● The BSM main switch is set to on ● Vehicle speed is greater than approximately 10 mph (16 km/h). ■ The Blind Spot Monitor function will detect a vehicle when ●...
Page 237 4-5. Using the driving support systems ■ Conditions under which the Blind Spot Monitor function may not func- tion correctly ● The Blind Spot Monitor function may not detect vehicles correctly in the fol- lowing conditions: • During bad weather such as heavy rain, fog, snow etc. •...
Page 238 4-5. Using the driving support systems The Rear Cross Traffic Alert function The Rear Cross Traffic Alert functions when your vehicle is in reverse. It can detect other vehicles approaching from the right or left rear of the vehicle. It uses radar sensors to alert the driver of the other vehi- cle’s existence through flashing the outside rear view mirror indicators and sounding a buzzer.
Page 239 4-5. Using the driving support systems The Rear Cross Traffic Alert function detection areas The areas that vehicles can be detected in are outlined below. To give the driver a more consistent time to react, the buzzer can alert for faster vehicles from farther away. Example: Approximate Approaching vehicle...
Page 240 4-5. Using the driving support systems ■ Conditions under which the Rear Cross Traffic Alert function will not detect a vehicle The Rear Cross Traffic Alert function is not designed to detect the following types of vehicles and/or objects. ● Small motorcycles, bicycles, pedestrians etc.
Page 241: Hybrid Vehicle Driving Tips
4-6. Driving tips Hybrid vehicle driving tips For economical and ecological driving, pay attention to the fol- lowing points: ■ Using Eco drive mode When using Eco drive mode, the torque corresponding to the accel- erator pedal depression amount can be generated more smoothly than it is in normal conditions.
Page 242 4-6. Driving tips ■ Air conditioning Use the air conditioning only when necessary. Doing so can help control excessive gasoline consumption. In summer: In high temperatures, use the recirculated air mode. Doing so will help to reduce the burden on the air conditioner and reduce fuel consumption as well.
Page 243: Winter Driving Tips
4-6. Driving tips Winter driving tips Carry out the necessary preparations and inspections before driving the vehicle in winter. Always drive the vehicle in a man- ner appropriate to the prevailing weather conditions. Preparation for winter ● Use fluids that are appropriate to the prevailing outside tempera- tures.
Page 244 4-6. Driving tips Before driving the vehicle Perform the following according to the driving conditions: ● Do not try to forcibly open a window or move a wiper that is frozen. Pour warm water over the frozen area to melt the ice. Wipe away the water immediately to prevent it from freezing.
Page 245 4-6. Driving tips Selecting tire chains Use the correct tire chain size when mounting the tire chains. Chain size is regulated for each tire size. Side chain: 0.12 in. (3 mm) in diameter 0.39 in. (10 mm) in width 1.18 in. (30 mm) in length Cross chain: 0.16 in.
Page 246 NOTICE ■ Repairing or replacing snow tires Request repairs or replacement of snow tires from Toyota dealers or legiti- mate tire retailers. This is because the removal and attachment of snow tires affects the opera- tion of the tire pressure warning valves and transmitters.
Page 247 4-6. Driving tips AVALON_HV_U (OM41451U)
Page 248: Automatic Air Conditioning System
5-1. Using the air conditioning system and defogger Automatic air conditioning system Air outlets and fan speed are automatically adjusted according to the temperature setting. Front control panel (type A) Front control panel (type B) AVALON_HV_U (OM41451U)
Page 249 5-1. Using the air conditioning system and defogger Driver’s side temperature con- Outside air or recirculated trol mode Windshield defogger SYNC mode Driver’s side temperature dis- Cooling and dehumidification play function on/off Fan speed display Fan speed control Air outlet display Front passenger’s side tem- Automatic mode perature display...
Page 250 5-1. Using the air conditioning system and defogger Using the automatic air conditioning system ■ Using automatic operation Touch The air conditioning system begins to operate. Air outlets and fan speed are automatically adjusted according to the temperature setting. Touch (driver’s side) to increase the temperature and touch (driver’s side) to decrease the temperature.
Page 251 5-1. Using the air conditioning system and defogger ■ Changing the rear seat temperature settings (vehicles with a rear control switch) Turn clockwise to increase the temperature and turn counterclockwise to decrease the temperature. ■ Confirming automatic operation status During automatic operation, the operation status of fan speed, air outlet mode, outside/recirculated air mode and whether the A/C is on or off can be confirmed on the display by touching The display will return to its previous state after a few seconds.
Page 252 5-1. Using the air conditioning system and defogger To adjust the temperature setting, touch (driver’s side) to increase the temperature and touch (driver’s side) to decrease the temperature. The temperature for the driver’s, front passenger’s and rear seats (vehi- cles with a rear control switch) can be adjusted separately when: •...
Page 253 5-1. Using the air conditioning system and defogger Defogging the windshield Press dehumidification function operates and fan speed increases. Set the outside/recirculated air mode button to the outside air mode if the recirculated air mode is used. (It may switch automatically.) To defog the windshield and the side windows early, turn the air flow and temperature up.
Page 254 5-1. Using the air conditioning system and defogger Air flows mainly to the feet. Air flows to the feet and the wind- shield defogger operates. Switching between outside air and recirculated air modes Press The mode switches between outside air mode and recirculated air mode each time the button is pressed.
Page 255 5-1. Using the air conditioning system and defogger Front side outlets Direct air flow to the left or right, up or down. Turn the knob to open or close the vent. Rear outlets Direct air flow to the left or right, up or down.
Page 256 5-1. Using the air conditioning system and defogger ■ Fogging up of the windows ● The windows will easily fog up when the humidity in the vehicle is high. Turning on will dehumidify the air from the outlets and defog the wind- shield effectively.
Page 257 5-1. Using the air conditioning system and defogger ■ Air conditioning filter →P. 375 ■ Handling of the air conditioning panel The operating section of the air conditioning panel uses capacitive touch sen- sors. In the following cases, incorrect operation or non-response may occur. ●...
Page 258 5-1. Using the air conditioning system and defogger NOTICE ■ Humidity sensor In order to detect fog on the windshield, a sensor which monitors the temperature of the windshield, the surround humidity, etc. is installed. Follow these points to avoid damaging the sensor: ●...
Page 259 5-1. Using the air conditioning system and defogger Rear window and outside rear view mirror defoggers These features are used to defog the rear window, and to remove raindrops, dew and frost from the outside rear view mir- rors. On/off The defoggers will automatically turn off after 15 minutes.
Page 260: Audio System Type
5-2. Using the audio system Audio system type With Display Audio system Owners of models equipped with a Display Audio system should refer to the “Display Audio System Owner's Manual”. Type A Type B With navigation system Owners of models equipped with a navigation system should refer to the “Navigation System Owner's Manual”.
Page 261 5-2. Using the audio system ■ ® About Bluetooth (with Display Audio system) The Bluetooth wordmark and logo are owned by Bluetooth SIG. and permis- sion has been granted to use the trademark of the licensee Panasonic Corpo- ration. Other trademarks and trade names are owned by various different owners.
Page 262 5-2. Using the audio system CAUTION • This equipment complies with FCC/IC radiation exposure limits set forth for an uncontrolled environment and meets the FCC radio frequency (RF) Exposure Guidelines in Supplement C to OET65 and RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment has very low levels of RF energy that it deemed to comply without maximum per- missive exposure evaluation (MPE).
Page 263: Using The Usb/Aux Port
5-2. Using the audio system Using the USB/AUX port This port can be used to connect a portable audio device and lis- ten to it through the vehicle’s speakers. Push the tray forward until it locks. Open the cover and connect the portable audio device.
Page 264: Interior Lights List
5-3. Using the interior lights Interior lights list Outer foot lights (if equipped) Ambient lights (if equipped) (→P. 286) Rear personal/interior lights (→P. 285) Front door courtesy lights Front personal/interior lights (→P. 285) AVALON_HV_U (OM41451U)
Page 265 5-3. Using the interior lights Personal/interior light main switch Turns the lights on/off Turns the lights on/off linked to door position Personal/interior lights ■ Front Turns the light on/off ■ Rear Turns the light on/off If the lights are turned on by the personal/interior light main...
Page 266 5-3. Using the interior lights Ambient lights (if equipped) Three levels of brightness are available. Each time the “MOOD” switch is pressed, the brightness level changes. ■ Illuminated entry system The lights automatically turn on/off according to power switch mode, the pres- ence of the electronic key, whether the doors are locked/unlocked, and whether the doors are opened/closed.
Page 267: List Of Storage Features
5-4. Using the storage features List of storage features Auxiliary boxes (→P. 291) Cup holders (→P. 290) Glove box (→P. 288) Console box (→P. 289) CAUTION ■ Items that should not be left in the storage spaces Do not leave glasses, lighters or spray cans in the storage spaces, as this may cause the following when cabin temperature becomes high: ●...
Page 268 5-4. Using the storage features Glove box Open (pull up the lever) Lock with the mechanical key Unlock with the mechanical key ■ Removing the insert The insert inside the glove box can be removed. CAUTION ■ Caution while driving Keep the glove box closed.
Page 269 5-4. Using the storage features Console box Lift the lid while pulling up the lever to release the lock. ■ When using the console box lid as an armrest Slide the console box lid forward as needed. Slide the lid forward while pulling up the lever.
Page 270 5-4. Using the storage features CAUTION ■ Caution while driving Keep the console box closed. In the event of sudden braking, an accident may occur due to an occupant being struck by the open console box or the items stored inside. Cup holders Front Rear (type A)
Page 271 5-4. Using the storage features CAUTION ■ Items unsuitable for the cup holders Do not place anything other than cups or aluminum cans in the cup holders. Other items may be thrown out of the holders in the event of an accident or sudden braking, causing injury.
Page 272 5-4. Using the storage features Type C Opening Push the tray forward until it locks. Closing Push the tray forward to release the lock and the tray will automati- cally close. ■ When placing small items on top of the tray The tray can be opened while small items are placed on it.
Page 273 If the LED indicators flash even though the surface of the tray is not hot, the wireless charger may be malfunctioning. Consult your Toyota dealer. ■ When charging of the wireless charger stops temporarily If any of the following operations are performed with the electronic key present, charging may stop temporarily.
Page 274 ■ Certification for the wireless charger For vehicles sold in the U.S.A. This device complies with Part 18 of the FCC Rules. Toyota Motor Sales, U.S.A., Inc. 19001 S. Western Avenue Torrance, CA 90501 For vehicles sold in Canada This ISM device complies with Canadian ICES-001.
Page 275 5-4. Using the storage features CAUTION ■ Caution regarding interference with electronic devices (vehicles with a wireless charger) ● People with implanted pacemakers or cardiac defibrillators should main- tain a reasonable distance between themselves and the wireless charger. The radio waves may affect the operation of such devices. ●...
Page 276: Trunk Features
5-4. Using the storage features Trunk features Grocery bag hooks Cargo net (if equipped) AVALON_HV_U (OM41451U)
Page 277 5-4. Using the storage features NOTICE ■ To prevent damage to the hooks Do not apply too much load to the hooks. AVALON_HV_U (OM41451U)
Page 278: Sun Visors And Vanity Mirrors
5-5. Other interior features Sun visors and vanity mirrors Sun visors To set the visor in the forward position, flip it down. To set the visor in the side posi- tion, flip down, unhook, and swing it to the side. To use the side extender, place the visor in the side position, then slide it backward.
Page 279 5-5. Other interior features Clock The clock can be adjusted by pressing the buttons. Type A Adjusts the hours Pressing and holding the button adjusts hours forward quickly 1 hour at a time. Adjusts the minutes Pressing and holding the button adjusts the minutes forward quickly by 1 minute at a time.
Page 280 5-5. Other interior features ■ The clock is displayed when The power switch is in ACCESSORY or ON mode. ■ When disconnecting and reconnecting 12-volt battery terminals Type A The time display will automatically be set to 12:00 AM. Type B The time display will automatically be set to 12:00.
Page 281: Outside Temperature Display
When the vehicle is stopped, or moving at low speeds (less than 9 mph [15 km/h]). ● When the outside temperature has changed suddenly (at the entrance/exit of a garage, tunnel, etc.) ■ When “---°F” is displayed The system may be malfunctioning. Take your vehicle to your Toyota dealer. AVALON_HV_U (OM41451U)
Page 282: Power Outlets
5-5. Other interior features Power outlets The power outlets can be used for 12 V accessories that run on less than 10 A. ■ Console box AVALON_HV_U (OM41451U)
Page 283 5-5. Other interior features ■ Instrument panel Type A Type B ■ The power outlets can be used when The power switch is in ACCESSORY or ON mode. NOTICE ■ To avoid damaging the power outlets Close the power outlet lids when the power outlets are not in use. Foreign objects or liquids that enter the power outlets may cause a short cir- cuit.
Page 284: Seat Heaters
5-5. Other interior features ∗ ∗ Seat heaters /seat ventilators The seat heaters warm the seats and the seat ventilators main- tain good airflow by blowing air through the seats. Seat heaters/ventilators ■ Front seats Vehicles with ventilator Press the knob to release it, and turn the knob to the desired temperature setting.
Page 285 5-5. Other interior features ■ Rear seats ON/OFF The indicator illuminates when the seat heater is turned on. ■ The seat heaters/seat ventilators can be used when The power switch is in ON mode. ■ Automatic operation of the seat ventilator for the passenger's seat When a passenger leaves the passenger seat while the seat ventilation turns on, the seat ventilator automatically turns off.
Page 286 5-5. Other interior features CAUTION ■ Burns ● Use caution when seating the following persons in a seat with the seat heater on to avoid the possibility of burns: • Babies, small children, the elderly, the sick and the physically chal- lenged •...
Page 287 5-5. Other interior features Armrest Fold down the armrest for use. NOTICE ■ To prevent damage to the armrest Do not apply too much load on the armrest. AVALON_HV_U (OM41451U)
Page 288: Rear Sunshade
5-5. Other interior features ∗ Rear sunshade The rear sunshade can be raised and lowered by pressing the switch shown below. Extends/retracts the rear sun- shade ■ The rear sunshade can be used when The power switch is in ON mode. ■...
Page 289 5-5. Other interior features CAUTION ■ When the rear sunshade is being raised or lowered Do not place fingers or other objects in the fastener section or in the open- ing. They may get caught, causing injury. NOTICE ■ To prevent 12-volt battery discharge Do not operate the rear sunshade when the hybrid system is off.
Page 290: Coat Hooks
5-5. Other interior features Coat hooks The coat hooks are provided with the rear assist grips. CAUTION ■ Items that cannot be hung on the coat hook Do not hang coat hangers or other hard or sharp objects on the hook. If the SRS curtain shield airbags deploy, these items may become projectiles, causing death or serious injury.
Page 291: Assist Grips
5-5. Other interior features Assist grips An assist grip installed on the ceil- ing can be used to support your body while sitting on the seat. CAUTION ■ Assist grip Do not use the assist grip when getting in or out of the vehicle or rising from your seat.
Page 292: Garage Door Opener
5-5. Other interior features ∗ Garage door opener The garage door opener can be programmed to operate garage doors, gates, entry doors, door locks, home lighting systems, security systems, and other devices. ® The garage door opener (HomeLink Universal Transceiver) is manu- ®...
Page 293 5-5. Other interior features ® ■ Programming the HomeLink Point the remote control for the device 1 to 3 in. (25 to 75 ® mm) from the HomeLink control buttons. Keep the indicator light on the ® HomeLink in view while pro- gramming.
Page 294 5-5. Other interior features Test the operation of the ® HomeLink by pressing the newly programmed button. If programming a garage door opener, check to see if the garage door opens and closes. If the garage door does not operate, see if your garage transmitter is of the Rolling Code type.
Page 295 5-5. Other interior features ■ Programming a Rolling Code system (for U.S.A. owners) If your device is Rolling Code equipped, follow the steps under the ® heading “Programming the HomeLink ” before proceeding with the steps listed below. Locate the training button on the ceiling mounted garage door opener motor.
Page 296 ® the remaining HomeLink buttons. ■ Programming other devices To program other devices such as home security systems, home door locks or lighting, contact your authorized Toyota dealer for assistance. ■ Reprogramming a button ® The individual HomeLink buttons cannot be erased but can be reprogrammed.
Page 297 5-5. Other interior features ® Operating the HomeLink ® ® Press the appropriate HomeLink button. The HomeLink indicator ® light on the HomeLink transceiver should turn on. ® The HomeLink continues to send a signal for up to 20 seconds as long as the button is pressed.
Page 298 5-5. Other interior features ■ Before programming ● Install a new battery in the transmitter. ● The battery side of the transmitter must be pointed away from the ® HomeLink ■ Certification for the garage door opener FCC ID: NZLWZLHL4 NOTE: This device complies with Part 15 of the FCC Rules.
Page 299: Safety Connect
Telematics Subscription Service Agreement and its Terms and Conditions, as in effect and amended from time to time, a current copy of which is available at Toyota.com. All use of the Safety Connect service is subject to such then-applicable Terms and Conditions.
Page 300 After you have signed the Telematics Subscription Service Agree- ment and are enrolled, you can begin receiving services. A variety of subscription terms is available for purchase. Contact your Toyota dealer, call 1-800-331-4331, or push the “SOS” button in your vehicle for further subscription details. AVALON_HV_U (OM41451U)
Page 301 Safety Connect. ● Safety Connect is available beginning Fall 2009 on select Toyota models. Contact with the Safety Connect response center is dependent upon the telematics device being in operative condition, cellular connection availabil- ity, and GPS satellite signal reception, which can limit the ability to reach the response center or receive emergency service support.
Page 302 ● Green indicator light flashing = Safety Connect call in process ● Red indicator light (except at vehicle start-up) = System malfunction (contact your Toyota dealer) ● No indicator light (off) = Safety Connect service not active Safety Connect services ■...
Page 303 In addition to assisting law enforcement with recovery of a stolen vehicle, Safety-Connect-equipped vehicle location data may, under certain circumstances, be shared with third parties to locate your vehicle. Further information is available at Toyota.com. ■ Emergency Assistance Button (“SOS”) In the event of an emergency on the road, push the “SOS”...
Page 304 5-5. Other interior features Safety information for Safety Connect Important! Read this information before using Safety Connect. ■ Exposure to radio frequency signals The Safety Connect system installed in your vehicle is a low-power radio transmitter and receiver. It receives and also sends out radio frequency (RF) signals.
Page 305 5-5. Other interior features ∗ Compass The compass on the inside rear view mirror indicates the direc- tion in which the vehicle is heading. ■ Operation To turn the compass on or off, press the switch for more than 3 seconds.
Page 306 5-5. Other interior features ■ Displays and directions Display Direction North Northeast East Southeast South Southwest West Northwest Calibrating the compass Samoa: 5 Guam: 8 Saipan: 8 The direction display deviates from the true direction determined by the earth’s magnetic field. The amount of deviation varies according to the geographic position of the vehicle.
Page 307 5-5. Other interior features ■ Deviation calibration Stop the vehicle. Press and hold the switch. A number (1 to 15) appears on the compass display. Referring to the map above, press the switch to select the num- ber of the zone you are in. If the direction is displayed several seconds after adjustment, the cali- bration is complete.
Page 308 5-5. Other interior features ■ Conditions unfavorable to correct operation The compass may not show the correct direction in the following conditions: ● The vehicle is stopped immediately after turning. ● The vehicle is on an inclined surface. ● The vehicle is in a place where the earth’s magnetic field is subject to inter- ference by artificial magnetic fields (underground car park/parking lot, under a steel tower, between buildings, roof car park/parking lot, near an intersec- tion, near a large vehicle, etc.).
Page 309: Cleaning And Protecting The Vehicle Exterior
6-1. Maintenance and care Cleaning and protecting the vehicle exterior Perform the following to protect the vehicle and maintain it in prime condition: ● Working from top to bottom, liberally apply water to the vehicle body, wheel wells and underside of the vehicle to remove any dirt and dust.
Page 310 ■ Precaution regarding the Blind Spot Monitor (if equipped) If the paint of the rear bumper is chipped or scratched, the system may mal- function. If this occurs, consult your Toyota dealer. AVALON_HV_U (OM41451U)
Page 311 6-1. Maintenance and care NOTICE ■ To prevent paint deterioration and corrosion on the body and compo- nents (aluminum wheels etc.) ● Wash the vehicle immediately in the following cases: • After driving near the sea coast • After driving on salted roads •...
Page 312: Cleaning And Protecting The Vehicle Interior
6-1. Maintenance and care Cleaning and protecting the vehicle interior The following procedures will help protect your vehicle’s interior and keep it in top condition: Protecting the vehicle interior Remove dirt and dust using a vacuum cleaner. Wipe dirty surfaces with a cloth dampened with lukewarm water.
Page 313 6-1. Maintenance and care ■ Caring for leather areas Toyota recommends cleaning the interior of the vehicle at least twice a year to maintain the quality of the vehicle’s interior. ■ Shampooing the carpets There are several commercial foaming-type cleaners available. Use a sponge or brush to apply the foam.
Page 314 6-1. Maintenance and care NOTICE ■ Cleaning detergents ● Do not use the following types of detergent, as they may discolor the vehi- cle interior or cause streaks or damage to painted surfaces: • Non-seat portions: Organic substances such as benzene or gasoline, alkaline or acidic solutions, dye, and bleach •...
Page 315: Maintenance Requirements
Toyota recommends performing the fol- lowing maintenance: General maintenance General maintenance should be performed on a daily basis. This can be done by yourself or by a Toyota dealer. Scheduled maintenance Scheduled maintenance should be performed at specified intervals according to the maintenance schedule.
Page 316 ■ Repair and replacement It is recommended that genuine Toyota parts be used for repairs to ensure performance of each system. If non-Toyota parts are used in replacement or if a repair shop other than a Toyota dealer performs repairs, confirm the war- ranty coverage.
Page 317: General Maintenance
“Owner’s Warranty Information Booklet” or “Owner’s Manual Supplement/Sched- uled Maintenance Guide”. It is recommended that any problem you notice should be brought to the attention of your Toyota dealer or qualified service shop for advice. Engine compartment...
Page 318 6-2. Maintenance Vehicle interior Items Check points • The accelerator pedal should Accelerator pedal move smoothly (without uneven pedal effort or catching). • When parked on a slope and the Hybrid transmission “Park” mecha- shift lever is in P, is the vehicle nism securely stopped? •...
Page 319 6-2. Maintenance Items Check points • Do the head restraints move Head restraints smoothly and lock securely? • Do the indicators and buzzers Indicators/buzzers function properly? Lights • Do all the lights come on? • Moves smoothly? • When parked on a slope and the Parking brake parking brake is on, is the vehicle securely stopped?
Page 320 6-2. Maintenance Vehicle exterior Items Check points • Do doors/trunk operate Doors/trunk smoothly? • Does the engine hood lock system Engine hood work properly? • There should not be any signs of Fluid leaks fluid leakage after the vehicle has been parked.
Page 321: Emission Inspection And Maintenance (I/M) Programs
The OBD system determines that a problem exists somewhere in the emission control system. Your vehicle may not pass the I/M test and may need to be repaired. Contact your Toyota dealer to service the vehicle. Your vehicle may not pass the I/M test in the following situations: ●...
Page 322: Do-It-Yourself Service Precautions
J1703 brake fluid Brake fluid level (→P. 356) • Rag or paper towel • Funnel (used only for adding brake fluid) • “Toyota Super Long Life Coolant” or a similar high quality ethylene glycol-based non-silicate, non- amine, non-nitrite and non-borate...
Page 323 6-3. Do-it-yourself maintenance Items Parts and tools • Fuse with same amperage rating Fuses (→P. 379) as original • Bulb with same number and watt- age rating as original Light bulbs (→P. 390) • Phillips-head screwdriver • Flathead screwdriver • Wrench ⎯...
Page 324 6-3. Do-it-yourself maintenance CAUTION The engine compartment contains many mechanisms and fluids that may move suddenly, become hot, or become electrically energized. To avoid death or serious injury, observe the following precautions. ■ When working on the engine compartment ● Make sure that the “READY”...
Page 325 6-3. Do-it-yourself maintenance Hood Release the lock from the inside of the vehicle to open the hood. Pull the hood lock release lever. The hood will pop up slightly. Pull up the auxiliary catch lever and lift the hood. CAUTION ■...
Page 326: Positioning A Floor Jack
6-3. Do-it-yourself maintenance Positioning a floor jack When raising your vehicle with a floor jack, position the jack cor- rectly. Improper placement may damage your vehicle or cause injury. ◆ Front ◆ Rear AVALON_HV_U (OM41451U)
Page 327 6-3. Do-it-yourself maintenance CAUTION ■ When raising your vehicle Make sure to observe the following precautions to reduce the possibility of death or serious injury: ● Lift up the vehicle using a floor jack such as the one shown in the illustra- tion.
Page 328: Engine Compartment
6-3. Do-it-yourself maintenance Engine compartment Fuse boxes (→P. 379) Power control unit coolant radiator (→P. 355) Engine oil filler cap (→P. 351) Condenser (→P. 355) Engine oil level dipstick Electric cooling fans (→P. 350) Engine coolant reservoir Brake fluid reservoir (→P.
Page 329 6-3. Do-it-yourself maintenance Engine oil With the engine at operating temperature and turned off, check the oil level on the dipstick. ■ Checking the engine oil Park the vehicle on level ground. After warming up the engine and turning off the hybrid system, wait more than 5 minutes for the oil to drain back into the bottom of the engine.
Page 330 6-3. Do-it-yourself maintenance ■ Adding engine oil If the oil level is below or near the low level mark, add engine oil of the same type as that already in the engine. Make sure to check the oil type and prepare the items needed before adding oil.
Page 331 Dispose of used oil and filters only in a safe and acceptable manner. Do not dispose of used oil and filters in household trash, in sewers or onto the ground. Call your Toyota dealer, service station or auto parts store for information concerning recycling or disposal. ●...
Page 332 6-3. Do-it-yourself maintenance Coolant The coolant level is satisfactory if it is between the full and low lines on the reservoir when the hybrid system is cold. ■ Engine coolant reservoir Reservoir cap “F” line “L” line If the level is on or below the “L” line, add coolant up to the “F”...
Page 333 If the coolant level drops within a short time of replenishing Visually check the radiator, hoses, engine/power control unit coolant reservoir caps, drain cock and water pump. If you cannot find a leak, have your Toyota dealer test the cap and check for leaks in the cooling system. CAUTION ■...
Page 334 Check the radiators and condenser and clear away any foreign objects. If either of the above parts is extremely dirty or you are not sure of their condition, have your vehicle inspected by your Toyota dealer. CAUTION ■ When the hybrid system is hot Do not touch the radiators or condenser as they may be hot and cause seri- ous injuries, such as burns.
Page 335 6-3. Do-it-yourself maintenance Brake fluid ■ Checking fluid level The brake fluid level should be between the “MAX” and “MIN” lines on the tank. “MAX” line “MIN” line ■ Adding fluid Make sure to check the fluid type and prepare the necessary item. Fluid type FMVSS No.116 DOT 3 or SAE J1703 brake fluid Items...
Page 336 6-3. Do-it-yourself maintenance Washer fluid If any washer does not work or the warning message appears on the multi-information display, washer tank may be empty. Add washer fluid. CAUTION ■ When adding washer fluid Do not add washer fluid when the hybrid system is hot or operating as washer fluid contains alcohol and may catch fire if spilled on the engine etc.
Page 337: Volt Battery
6-3. Do-it-yourself maintenance 12-volt battery Location The 12-volt battery is located on the right-hand side of luggage compartment. Removing the 12-volt battery cover Pull the 12-volt battery cover while pressing down on the tab. Exterior Make sure that the 12-volt battery terminals are not corroded and that there are no loose connections, cracks, or loose clamps.
Page 338 12-volt battery. Take extra care when connecting the 12-volt battery if the power switch mode prior to dis- charge is unknown. If the system will not start even after multiple attempts at all methods above, contact your Toyota dealer. AVALON_HV_U (OM41451U)
Page 339 6-3. Do-it-yourself maintenance CAUTION ■ Chemicals in the 12-volt battery The 12-volt battery contains poisonous and corrosive sulfuric acid and may produce hydrogen gas which is flammable and explosive. To reduce the risk of death or serious injury, take the following precautions while working on or near the 12-volt battery: ●...
Page 340 Use a 12-volt battery designed for this vehicle. Failure to do so may cause gas (hydrogen) to enter the passenger compartment, causing a fire or explosion. For replacement of the 12-volt battery, contact your Toyota dealer. NOTICE ■ When recharging the 12-volt battery Never recharge the 12-volt battery while the hybrid system is operating.
Page 341 Check spare tire condition and pressure if not rotated. Tire rotation Rotate the tires in the order shown. To equalize tire wear and extend tire life, Toyota recommends that tire rotation is carried out at the Front same interval as tire inspection. AVALON_HV_U (OM41451U)
Page 342 ID codes must be registered in the tire pressure warning computer and the tire pressure warning system must be initialized. Have tire pressure warning valve and transmitter ID codes registered by your Toyota dealer. (→P. 365) ◆ Initializing the tire pressure warning system ■...
Page 343 6-3. Do-it-yourself maintenance ■ How to initialize the tire pressure warning system Park the vehicle in a safe place and turn the power switch off. Initialization cannot be performed while the vehicle is moving. Adjust the tire inflation pressure to the specified cold tire inflation pressure level.
Page 344 ● A tire goes flat repeatedly or cannot be properly repaired due to the size or location of a cut or other damage If you are not sure, consult with your Toyota dealer. ■ Replacing tires and wheels If the ID code of the tire pressure warning valve and transmitter is not reg- istered, the tire pressure warning system will not work properly.
Page 345 If repeated attempts to record tire inflation pressure settings are unsuccessful, have the vehicle inspected by your Toyota dealer. ● When operating the tire pressure warning reset switch, the tire pressure warning light does not blink 3 times.
Page 346 Do not mix tires of different makes, models or tread patterns. Also, do not mix tires of remarkably different treadwear. ● Do not use tire sizes other than those recommended by Toyota. ● Do not mix differently constructed tires (radial, bias-belted or bias-ply tires).
Page 347 When a tire is repaired with liquid sealants, the tire pressure warning valve and transmitter may not operate properly. If a liquid sealant is used, contact your Toyota dealer or other qualified service shop as soon as possible. Make sure to replace the tire pressure warning valve and transmitter when replacing the tire.
Page 348: Tire Inflation Pressure
6-3. Do-it-yourself maintenance Tire inflation pressure Tire inflation pressure The recommended cold tire infla- tion pressure and tire size are dis- played on the tire and loading information label. (→P. 459) AVALON_HV_U (OM41451U)
Page 349 Driving with incorrect tire inflation pressure may result in the following: ● Reduced fuel efficiency ● Reduced driving comfort and tire life ● Reduced safety ● Damage to the drive train If a tire needs frequent inflating, have it checked by your Toyota dealer. AVALON_HV_U (OM41451U)
Page 350 6-3. Do-it-yourself maintenance ■ Instructions for checking tire inflation pressure When checking tire inflation pressure, observe the following: ● Check only when the tires are cold. If your vehicle has been parked for at least 3 hours or has not been driven for more than 1 mile or 1.5 km, you will get an accurate cold tire inflation pressure reading.
Page 351 ● Used wheels ● Bent wheels that have been straightened Aluminum wheel precautions ● Use only Toyota wheel nuts and wrenches designed for use with your aluminum wheels. ● When rotating, repairing or changing your tires, check that the wheel nuts are still tight after driving 1000 miles (1600 km).
Page 352 6-3. Do-it-yourself maintenance ■ When replacing wheels The wheels of your vehicle are equipped with tire pressure warning valves and transmitters that allow the tire pressure warning system to provide advance warning in the event of a loss in tire inflation pressure. Whenever wheels are replaced, tire pressure warning valves and trans- mitters must be installed.
Page 353 Because tire repair or replacement may affect the tire pressure warn- ing valves and transmitters, make sure to have tires serviced by your Toyota dealer or other qualified service shop. In addition, make sure to purchase your tire pressure warning valves and transmitters at your Toyota dealer.
Page 354: Air Conditioning Filter
6-3. Do-it-yourself maintenance Air conditioning filter The air conditioning filter must be changed regularly to maintain air conditioning efficiency. Removal method Turn the power switch off. Open the glove box. (→P. 288) Lift up the side with the stay, disconnect the stay tabs and remove the partition by pulling horizontally.
Page 355 6-3. Do-it-yourself maintenance Remove the air conditioning fil- ter and replace it with a new one. The “↑UP” marks shown on the fil- ter should be pointing up. ■ Checking interval Inspect and replace the air conditioning filter according to the maintenance schedule.
Page 356: Electronic Key Battery
6-3. Do-it-yourself maintenance Electronic key battery Replace the battery with a new one if it is depleted. You will need the following items: ● Flathead screwdriver ● Small flathead screwdriver ● Lithium battery CR2032 Replacing the battery Take out the mechanical key. Remove the cover.
Page 357 6-3. Do-it-yourself maintenance ■ Use a CR2032 lithium battery ● Batteries can be purchased at your Toyota dealer, local electrical appliance shops or camera stores. ● Replace only with the same or equivalent type recommended by the manu- facturer. ●...
Page 358: Checking And Replacing Fuses
6-3. Do-it-yourself maintenance Checking and replacing fuses If any of the electrical components do not operate, a fuse may have blown. If this happens, check and replace the fuses as nec- essary. Turn the power switch off. After a system failure, see “Fuse layout and amperage ratings” for details about which fuse to check.
Page 359 6-3. Do-it-yourself maintenance Driver’s side instrument panel Remove the lid. Remove the fuse with the pull- out tool. Only type A fuse can be removed using the pullout tool. AVALON_HV_U (OM41451U)
Page 360 Type A and B: Replace the blown fuse with a new fuse of an appropriate amperage rat- ing. The amperage rating can be found on the fuse box lid. Type C: Contact your Toyota dealer. Type A Type B Type C...
Page 361 6-3. Do-it-yourself maintenance Fuse layout and amperage ratings ■ Engine compartment (type A fuse box) Fuse block Fuse block on the back of the cover Fuse Ampere Circuit METER-IG2 Gauge and meters 50 A Electric cooling fans H-LP CLN 30 A No circuit Multiport fuel injection system/sequential ENG W/PMP...
Page 362 6-3. Do-it-yourself maintenance Fuse Ampere Circuit 50 A Air conditioning system DC/DC 120 A Hybrid system ABS NO.1 30 A Electronically controlled brake system H-LP LH-LO, H-LP RH-LO, headlight 10 H-LP-MAIN 30 A (low beam) 11 ABS MTR NO.2 50 A Electronically controlled brake system 12 ABS MTR NO.1 50 A...
Page 363 6-3. Do-it-yourself maintenance Fuse Ampere Circuit 29 AMP 15 A Audio system 15 A 30 H-LP LH-LO Left-hand headlight (low beam) 20 A 15 A 31 H-LP RH-LO Right-hand headlight (low beam) 20 A 32 MNL H-LP LVL 7.5 A No circuit Multiport fuel injection system/sequential 33 EFI-MAIN NO.1...
Page 364 6-3. Do-it-yourself maintenance ■ Engine compartment (type B fuse box) Fuse Ampere Circuit Hybrid system, electronic controlled PM IGCT 7.5 A transmission BATT VL SSR 10 A Hybrid system 7.5 A Hybrid system DC/DC IGCT 10 A Hybrid system INV W/PMP RLY 7.5 A Hybrid system BATT FAN...
Page 365 6-3. Do-it-yourself maintenance ■ Driver’s side instrument panel Fuse Ampere Circuit H-LP LVL 7.5 A Automatic headlight leveling system S/HTR RR 20 A Rear seat heater Air conditioning system, outside rear ECU-ACC view mirrors, multiplex communication system, glove box light RR P/OUTLET 15 A Power outlet...
Page 366 6-3. Do-it-yourself maintenance Fuse Ampere Circuit Stop/tail lights, electronically controlled brake system, high mounted stoplight, shift lock control system, hybrid system, 14 STOP 7.5 A Vehicle Proximity Notification System, dynamic radar cruise control, pre-colli- sion system 15 AM1 7.5 A No circuit 16 4-WAY LUMBAR 7.5 A...
Page 367 6-3. Do-it-yourself maintenance Fuse Ampere Circuit Switch illumination, air conditioning sys- tem, rear sunshade, seat heater, Blind Spot Monitor, driving mode select switch, steering wheel switch, ambient light, seat 34 PANEL 10 A ventilators, trunk opener switch, vehicle stability control off switch, emergency flashers, outside rear view mirrors, audio system, navigation system Electric cooling fans, steering sensor,...
Page 368 If the lights do not turn on even after the fuse has been replaced, a bulb may need replacement. (→P. 390) ● If the replaced fuse blows again, have the vehicle inspected by your Toyota dealer. ■ If there is an overload in a circuit The fuses are designed to blow, protecting the wiring harness from damage.
Page 369: Light Bulbs
Toyota dealer. For more information about replacing other light bulbs, contact your Toyota dealer. Preparing for light bulb replacement Check the wattage of the light bulb to be replaced. (→P. 460) Bulb locations ■...
Page 370 6-3. Do-it-yourself maintenance ■ Rear Rear turn signal light Back-up light License plate light AVALON_HV_U (OM41451U)
Page 371 6-3. Do-it-yourself maintenance Replacing light bulbs ■ Headlight low beam (halogen bulb) Unplug the connector while pressing the lock release. Turn the bulb base counter- clockwise. Set the new light bulb. Align the 3 tabs on the light bulb with the mounting, and insert. Turn it clockwise to set.
Page 372 6-3. Do-it-yourself maintenance ■ Headlight high beam and daytime running light (vehicles with halogen bulbs for low beams)/Headlight high beam (vehicles with discharge bulbs for low beams) Unplug the connector while pressing the lock release. Turn the bulb base counter- clockwise.
Page 373 6-3. Do-it-yourself maintenance ■ Fog light (if equipped) To allow enough working space, turn steering wheel to the opposite side of the bulb to be replaced. Remove the 3 fender liner clips. Turn the steering wheel to the left when replacing the right side light bulb, and turn the steering wheel to the right when replac- ing the left side light bulb.
Page 374 6-3. Do-it-yourself maintenance Turn the bulb base counter- clockwise. Set the new light bulb. Align the 3 tabs on the light bulb with the mounting, and insert. Turn it clockwise to set. Set the connector. After installing the connector, shake the bulb base gently to check that it is not loose, turn the fog lights on once and visu- ally confirm that no light is leak-...
Page 375 6-3. Do-it-yourself maintenance Reinstall the fender liner clips. ■ Front turn signal/parking light To allow enough working space, turn steering wheel to the opposite side of the bulb to be replaced. Remove the 3 fender liner clips. Turn the steering wheel to the left when replacing the right side light bulb, and turn the steering wheel to the right when replac-...
Page 376 6-3. Do-it-yourself maintenance Remove the fender liner bolt and partly remove the fender liner. Unplug the connector while pressing the lock release. Turn the bulb base counter- clockwise. AVALON_HV_U (OM41451U)
Page 377 6-3. Do-it-yourself maintenance Remove the light bulb. When installing, reverse the steps listed. ■ Rear turn signal light Open trunk remove the luggage trim cover clip. Pull the hook while depress- ing the button. AVALON_HV_U (OM41451U)
Page 378 6-3. Do-it-yourself maintenance Partly remove the luggage trim cover. Turn the bulb base counter- clockwise. Remove the light bulb. When installing, reverse the steps listed. AVALON_HV_U (OM41451U)
Page 379 6-3. Do-it-yourself maintenance ■ Back-up light Open trunk remove the clips. Then partly remove trunk panel cover. Turn the bulb base counter- clockwise. Remove the light bulb. When installing, reverse the steps listed. AVALON_HV_U (OM41451U)
Page 380 ■ Replacing the following bulbs If any of the lights listed below has burnt out, have it replaced by your Toyota dealer. ● Headlight low beams (discharge bulb) ● Daytime running lights (vehicles with discharge headlights) ● Side marker lights ●...
Page 381 The daytime running lights (vehicles with discharge headlights), stop/tail lights, high mounted stoplight and outer foot lights each consist of a number of LEDs. If any of the LEDs burn out, take your vehicle to your Toyota dealer to have the light replaced.
Page 382 6-3. Do-it-yourself maintenance CAUTION ■ Replacing light bulbs ● Turn off the lights. Do not attempt to replace the bulb immediately after turning off the lights. The bulbs become very hot and may cause burns. ● Do not touch the glass portion of the light bulb with bare hands. Hold the bulb by the plastic or metal portion.
Page 383 6-3. Do-it-yourself maintenance CAUTION ■ Discharge headlights (if equipped) ● Contact your Toyota dealer before replacing the discharge headlights (including light bulbs). ● Do not touch the discharge headlight’s high voltage socket when the head- lights are turned on. An extremely high voltage of 30000 V will be discharged and could result in death or serious injury by electric shock.
Page 384: Emergency Flashers
7-1. Essential information Emergency flashers The emergency flashers are used to warn other drivers when the vehicle has to be stopped in the road due to a breakdown, etc. Press the switch. All the turn signal lights will flash. To turn them off, press the switch once again.
Page 385 7-1. Essential information If your vehicle has to be stopped in an emergency Only in an emergency, such as if it becomes impossible to stop the vehicle in the normal way, stop the vehicle using the follow- ing procedure: Steadily step on the brake pedal with both feet and firmly depress it. Do not pump the brake pedal repeatedly as this will increase the effort required to slow the vehicle.
Page 386: If Your Vehicle Needs To Be Towed
If your vehicle needs to be towed If towing is necessary, we recommend having your vehicle towed by your Toyota dealer or a commercial towing service, using a lift-type truck or flat bed truck. Use a safety chain system for all towing, and abide by all state/ provincial and local laws.
Page 387 7-2. Steps to take in an emergency Towing with a wheel-lift type truck From the front From the rear Release the parking brake. Use a towing dolly under the front wheels. Using a flat bed truck If you use chains or cables to tie down your vehicle, the angles shaded in black must be 45°.
Page 388 7-2. Steps to take in an emergency NOTICE ■ To prevent causing serious damage to the transmission when towing using a wheel-lift type truck Never tow this vehicle from the rear with the front wheels on the ground. ■ To prevent damage to the vehicle when towing using a wheel-lift type truck When raising the vehicle, ensure adequate ground clearance for towing at the opposite end of the raised vehicle.
Page 389: If You Think Something Is Wrong
7-2. Steps to take in an emergency If you think something is wrong If you notice any of the following symptoms, your vehicle proba- bly needs adjustment or repair. Contact your Toyota dealer as soon as possible. Visible symptoms ● Fluid leaks under the vehicle.
Page 390: If A Warning Light Turns On Or A Warning Buzzer Sounds
If a light comes on or flashes, but then goes off, this does not necessarily indicate a malfunction in the system. However, if this continues to occur, have the vehicle inspected by your Toyota dealer. Stop the vehicle immediately. Continuing to drive the vehicle may be dangerous.
Page 391 Low engine oil pressure warning light Indicates that the engine oil pressure is too low. Have the vehicle inspected by your Toyota dealer immediately. Failure to investigate the cause of the following warnings may lead to the system operating abnormally and possibly cause an accident.
Page 392 7-2. Steps to take in an emergency Warning light Warning light/Details “PCS” warning light Indicates a malfunction in the pre-collision system The warning light will operate as follows, even when the system is not malfunctioning: • The light will flash quickly when the system is operating. (→P.
Page 393 • Flat tire (→P. 423) have the system checked by your Toyota dealer. When the light comes on after blinking for 1 minute: Have the system checked Malfunction in the tire pres- by your Toyota dealer.
Page 394 7-2. Steps to take in an emergency : Open door warning buzzer: A buzzer will sound if the vehicle reaches a speed of 3 mph (5 km/h) or more with any door open. : Driver’s seat belt buzzer: The driver’s seat belt buzzer sounds to alert the driver that his or her seat belt is not fastened.
Page 395 Is the fuel tank cap loose? If it is, tighten it securely. The light will go off after several driving trips. If the light does not go off even after several trips, contact your Toyota dealer as soon as possible. ■...
Page 396 If there is a lot of snow or ice on the vehicle, particularly around the wheels or wheel housings ● If non-genuine Toyota wheels are used. (Even if you use Toyota wheels, the tire pressure warning system may not work properly with some types of tires.) ●...
Page 397 ■ If both the ABS and the brake system warning lights remain on Stop your vehicle in a safe place immediately and contact your Toyota dealer. The vehicle will become extremely unstable during braking, and the ABS system may fail, which could cause an accident resulting in death or serious injury.
Page 398 7-2. Steps to take in an emergency CAUTION ■ Maintenance of the tires Each tire, including the spare (if provided), should be checked monthly when cold and inflated to the inflation pressure recommended by the vehicle manufacturer on the vehicle placard or tire inflation pressure label (tire and load information label).
Page 399 7-2. Steps to take in an emergency CAUTION TPMS (tire pressure warning system) malfunctions may occur for a vari- ety of reasons, including the installation of replacement or alternate tires or wheels on the vehicle that prevent the TPMS (tire pressure warning system) from functioning properly.
Page 400: If A Warning Message Is Displayed
Multi-information display If any of the warning messages is shown again after its correction pro- cedure has been performed, contact your Toyota dealer. ■ Warning buzzer In some cases, the buzzer may not be heard because of noisy place or an audio sound.
Page 401: If You Have A Flat Tire
7-2. Steps to take in an emergency If you have a flat tire Remove the flat tire and replace it with the spare tire provided. For details about tires: →P. 362 CAUTION ■ If you have a flat tire Do not continue driving with a flat tire. Driving even a short distance with a flat tire can damage the tire and the wheel beyond repair, which could result in an accident.
Page 402 7-2. Steps to take in an emergency Location of the spare tire, jack and tools Luggage floor cover Spare tire Jack Tool tray Jack handle Wheel nut wrench AVALON_HV_U (OM41451U)
Page 403 7-2. Steps to take in an emergency CAUTION ■ Using the tire jack Observe the following precautions. Improper use of the tire jack may cause the vehicle to suddenly fall off the jack, leading to death or serious injury. ● Do not use the tire jack for any purpose other than replacing tires or installing and removing tire chains.
Page 404 7-2. Steps to take in an emergency Taking out the jack and jack handle Remove luggage floor cover. Remove the jack. AVALON_HV_U (OM41451U)
Page 405 7-2. Steps to take in an emergency Taking out the spare tire Remove the luggage floor cover. (→P. 426) Remove the tool tray. Loosen the center fastener that secures the spare tire. CAUTION ■ When storing the spare tire Be careful not to catch fingers or other body parts between the spare tire and the body of the vehicle.
Page 406 7-2. Steps to take in an emergency Replacing a flat tire Chock the tires. Flat tire Wheel chock positions Left-hand side Behind the rear right-hand side tire Front Right-hand side Behind the rear left-hand side tire Left-hand side In front of the front right-hand side tire Rear Right-hand side In front of the front left-hand side tire...
Page 407 7-2. Steps to take in an emergency Raise the vehicle until the tire is slightly raised off the ground. Remove all the wheel nuts and the tire. When resting the tire on the ground, place the tire so that the wheel design faces up to avoid scratching the wheel surface.
Page 408 • If there are any cracks or deformations in the bolt screws, nut threads or bolt holes of the wheel, have the vehicle inspected by your Toyota dealer. • When installing the wheel nuts, be sure to install them with the tapered ends facing inward.
Page 409 7-2. Steps to take in an emergency Installing the spare tire Remove any dirt or foreign mat- ter from the wheel contact sur- face. If foreign matter is on the wheel contact surface, the wheel nuts may loosen while the vehicle is in motion, causing the tire to come off.
Page 410 7-2. Steps to take in an emergency ■ The compact spare tire ● The compact spare tire is identified by the label “TEMPORARY USE ONLY” on the tire sidewall. Use the compact spare tire temporarily, and only in an emergency. ●...
Page 411 7-2. Steps to take in an emergency CAUTION ■ When using the compact spare tire ● Remember that the compact spare tire provided is specifically designed for use with your vehicle. Do not use your compact spare tire on another vehicle. ●...
Page 412 When replacing the tires When removing or fitting the wheels, tires or the tire pressure warning valve and transmitter, contact your Toyota dealer as the tire pressure warning valve and transmitter may be damaged if not handled correctly. AVALON_HV_U (OM41451U)
Page 413: If The Hybrid System Will Not Start
7-2. Steps to take in an emergency If the hybrid system will not start Reasons for the hybrid system not starting vary depending on the situation. Check the following and perform the appropriate procedure: The hybrid system will not start even though the correct starting procedure is being followed.
Page 414 ● One or both of the 12-volt battery terminals may be disconnected. ● The 12-volt battery may be discharged. (→P. 440) Contact your Toyota dealer if the problem cannot be repaired, or if repair procedures are unknown. Emergency start function...
Page 415: If The Shift Lever Cannot Be Shifted From P
(a sys- tem to prevent accidental operation of the shift lever). Have the vehicle inspected by your Toyota dealer immediately. The following steps may be used as an emergency measure to ensure that the shift lever can be shifted: Set the parking brake.
Page 416 7-2. Steps to take in an emergency If the electronic key does not operate prop- erly If communication between the electronic key and vehicle is interrupted (→P. 126) or the electronic key cannot be used because the battery is depleted, the smart key system and wire- less remote control cannot be used.
Page 417 7-2. Steps to take in an emergency Starting the hybrid system Ensure that the shift lever is in P and depress the brake pedal. Touch the Toyota emblem side of the electronic key to the power switch. The power switch will turn to ON mode.
Page 418: If The 12-Volt Battery Is Discharged
The following procedures may be used to start the hybrid sys- tem if the 12-volt battery is discharged. You can also call your Toyota dealer or a qualified repair shop. If you have a set of jumper (or booster) cables and a second vehicle with a 12-volt battery, you can jump start your vehicle by following the steps below.
Page 419 ON mode. Make sure the “READY” indicator comes on. If the indicator does not come on, contact your Toyota dealer. Once the hybrid system has started, remove the jumper cables in the exact reverse order from which they were connected.
Page 420 7-2. Steps to take in an emergency ■ When recharging or replacing the 12-volt battery ● In some cases, it may not be possible to unlock the doors using the smart key system when the 12-volt battery is discharged. Use the wireless remote control or the mechanical key to lock or unlock the doors.
Page 421 Do not allow children near the 12-volt battery. ■ After recharging the 12-volt battery Have the 12-volt battery inspected at your Toyota dealer as soon as possi- ble. If the 12-volt battery is deteriorating, continued use may cause the 12-volt battery to emit a malodorous gas, which may be detrimental to the health of passengers.
Page 422: If Your Vehicle Overheats
Carefully lift the hood. After the hybrid system has cooled down sufficiently, inspect the hoses and radia- tor core (radiator) for any leaks. Radiator Cooling fan If a large amount of coolant leaks, immediately contact your Toyota dealer. AVALON_HV_U (OM41451U)
Page 423 (The fan may not operate in freezing temperatures.) If the fan is not operating: Stop the hybrid system immediately and contact your Toyota dealer. If the fan is operating: Have the vehicle inspected at the nearest Toyota dealer.
Page 424 Start the hybrid system and check for the multi-information dis- play. If the message does not disappear: Stop the hybrid system and contact your Toyota dealer. If the message is not displayed: Have the vehicle inspected at the nearest Toyota dealer.
Page 425 7-2. Steps to take in an emergency CAUTION ■ When inspecting under the hood of your vehicle Observe the following precautions. Failure to do so may result in serious injury such as burns. ● If steam is seen coming from under the hood, do not open the hood until the steam has subsided.
Page 426: If The Vehicle Becomes Stuck
7-2. Steps to take in an emergency If the vehicle becomes stuck Carry out the following procedures if the tires spin or the vehicle becomes stuck in mud, dirt or snow: Stop the hybrid system. Set the parking brake and shift the shift lever to P.
Page 427 7-2. Steps to take in an emergency NOTICE ■ To avoid damaging the transmission and other components ● Avoid spinning the front wheels and depressing the accelerator pedal more than necessary. ● If the vehicle remains stuck even after these procedures are performed, the vehicle may require towing to be freed.
Page 428 7-2. Steps to take in an emergency AVALON_HV_U (OM41451U)
Page 429: Maintenance Data (Fuel, Oil Level, Etc.)
8-1. Specifications Maintenance data (fuel, oil level, etc.) Dimensions and weight Overall length 195.3 in. (4960 mm) Overall width 72.2 in. (1835 mm) Overall height 57.5 in. (1460 mm) Wheelbase 111.0 in. (2820 mm) Front 62.6 in. (1590 mm) Tread Rear 62.2 in.
Page 430 The vehicle identification number (VIN) is the legal identifier for your vehicle. This is the primary identification number for your Toyota. It is used in registering the ownership of your vehicle. This number is located on the top left of the instrument panel.
Page 431 8-1. Specifications Engine Model 2.5 L 4-cylinder (2AR-FXE) Type 4-cylinder in line, 4-cycle, gasoline 3.54 × 3.86 in. (90.0 × 98.0 mm) Bore and stroke Displacement 152.2 cu.in. (2494 cm Valve clearance Automatic adjustment (engine cold) Fuel Fuel type Unleaded gasoline only Octane Rating 87 (Research Octane Number 91) or higher Fuel tank capacity...
Page 432 8-1. Specifications Lubrication system Oil capacity Drain and refill (Reference With filter 4.6 qt. (4.4 L, 3.9 Imp. qt.) Without filter 4.2 qt. (4.0 L, 3.5 Imp. qt.) : The engine oil capacity is a reference quantity to be used when changing the engine oil.
Page 433 8-1. Specifications ■ Engine oil selection “Toyota Genuine Motor Oil” is used in your Toyota vehicle. Use Toyota approved “Toyota Genuine Motor Oil” or equivalent to satisfy the following grade and viscosity. Oil grade: ILSAC GF-5 multigrade engine oil Recommended viscosity: SAE 0W-20...
Page 434 Capacity Power 3.4 qt. (3.2 L, 2.8 Imp. qt.) control unit Use either of the following: • “Toyota Super Long Life Coolant” • Similar high-quality ethylene glycol-based Coolant type non-silicate, non-amine, non-nitrite, and non-borate coolant with long-life hybrid organic acid technology Do not use plain water alone.
Page 435 If replacement is necessary, contact your Toyota dealer. NOTICE ■ Hybrid transmission fluid type Using transmission fluid other than “Toyota Genuine ATF WS” may cause deterioration in shift quality, locking up of your transmission accompanied by vibration, and ultimately damage the transmission of your vehicle. AVALON_HV_U (OM41451U)
Page 436 8-1. Specifications Brakes Pedal clearance 3.62 in. (92 mm) Min. 0.04 ⎯ 0.24 in. (1.0 ⎯ 6.0 mm) Pedal free play Brake pad wear limit 0.04 in. (1.0 mm) Parking brake lining wear limit 0.04 in. (1.0 mm) ⎯ 10 clicks Parking brake pedal travel Fluid type SAE J1703 or FMVSS No.116 DOT 3...
Page 437 8-1. Specifications Light bulbs Light bulbs Bulb No. Type Headlights ⎯ Low beam (discharge bulbs) Low beam (halogen bulbs) 9005 High beam 9005 ⎯ Fog lights Front turn signal/parking lights 7444NA 28/8 Exterior Side marker lights Side turn signal lights WY5W Rear turn signal lights Back-up lights...
Page 438: Fuel Information
In very few cases, driveability problems may be caused by the brand of gaso- line you are using. If driveability problems persist, try changing the brand of gasoline. If this does not correct the problem, consult your Toyota dealer. ■...
Page 439 ■ Recommendation of the use of gasoline containing detergent additives ● Toyota recommends the use of gasoline that contains detergent additives to avoid the build-up of engine deposits. ● All gasoline sold in the U.S.A. contains minimum detergent additives to clean and/or keep clean intake systems, per EPA’s lowest additives concen-...
Page 440 Non-recommendation of the use of gasoline containing MMT Some gasoline contains an octane enhancing additive called MMT (Methylcy- clopentadienyl Manganese Tricarbonyl). Toyota does not recommend the use of gasoline that contains MMT. If fuel containing MMT is used, your emission control system may be adversely affected.
Page 441: Tire Information
8-1. Specifications Tire information Typical tire symbols Full-size tire Compact spare tire AVALON_HV_U (OM41451U)
Page 442 8-1. Specifications Tire size (→P. 467) DOT and Tire Identification Number (TIN) (→P. 466) Uniform tire quality grading For details, see “Uniform Tire Quality Grading” that follows. Location of treadwear indicators (→P. 362) Tire ply composition and materials Plies are layers of rubber-coated parallel cords. Cords are the strands which form the plies in a tire.
Page 443 8-1. Specifications Typical DOT and Tire Identification Number (TIN) DOT symbol Tire Identification Number (TIN) Tire manufacturer’s identifica- tion mark Tire size code Manufacturer’s optional tire type code (3 or 4 letters) Manufacturing week Manufacturing year *: The DOT symbol certifies that the tire conforms to applicable Federal Motor Vehicle Safety Standards.
Page 444 8-1. Specifications Tire size ■ Typical tire size information The illustration indicates typical tire size. Tire use (P = Passenger car, T = Temporary use) Section width (millimeters) Aspect ratio (tire height to section width) Tire construction code (R = Radial, D = Diagonal) Wheel diameter (inches) Load index (2 digits or 3 digits)
Page 445 8-1. Specifications Tire section names Bead Sidewall Shoulder Tread Belt Inner liner Reinforcing rubber Carcass Rim lines Bead wires Chafer AVALON_HV_U (OM41451U)
Page 446 U.S. Department of Transportation. It provides the purchasers and/or prospective purchasers of Toyota vehicles with information on uniform tire quality grading. Your Toyota dealer will help answer any questions you may have as you read this information. ■ DOT quality grades All passenger vehicle tires must conform to Federal Safety Require- ments in addition to these grades.
Page 447 8-1. Specifications ■ Temperature A, B, C The temperature grades are A (the highest), B, and C, representing the tire’s resistance to the generation of heat and its ability to dissi- pate heat when tested under controlled conditions on a specified indoor laboratory test wheel.
Page 448 8-1. Specifications Glossary of tire terminology Tire related term Meaning Tire pressure when the vehicle has been Cold tire inflation pres- parked for three hours or more, or has not sure been driven more than 1 mile or 1.5 km under that condition The maximum cold inflated pressure to which Maximum...
Page 449 8-1. Specifications Tire related term Meaning The combined weight of installed regular pro- duction options weighing over 5 lb. (2.3 kg) in excess of the standard items which they Production options replace, not previously considered in curb weight weight or accessory weight, including heavy duty brakes, ride levelers, roof rack, heavy duty 12-volt battery, and special trim A metal support for a tire or a tire and tube...
Page 450 8-1. Specifications Tire related term Meaning A pneumatic tire in which the ply cords that extend to the beads are laid at alternate Bias ply tire angles substantially less than 90 degrees to the centerline of the tread The tire structure, except tread and sidewall Carcass rubber which, when inflated, bears the load The breaking away of pieces of the tread or...
Page 451 8-1. Specifications Tire related term Meaning A tire designated by its manufacturer as pri- Light truck (LT) tire marily intended for use on lightweight trucks or multipurpose passenger vehicles The maximum load that a tire is rated to carry Load rating for a given inflation pressure The load rating for a tire at the maximum per- Maximum load rating...
Page 452 8-1. Specifications Tire related term Meaning The linear distance between the exteriors of the sidewalls of an inflated tire, excluding ele- Section width vations due to labeling, decoration, or protec- tive bands That portion of a tire between the tread and Sidewall bead The parting of the rubber compound from the...
Page 453 8-1. Specifications Designated seating Occupant distribution in Vehicle normal load, capacity, Number of a normally loaded vehi- Number of occupants occupants 2 through 4 2 in front 2 in front, 1 in second 5 through 10 seat 2 in front, 1 in second 11 through 15 seat, 1 in third seat, 1 in fourth seat...
Page 454: Customizable Features
Toyota dealer. Some function settings are changed simultaneously with other func- tions being customized. Contact your Toyota dealer for further details. Customizable features Vehicles with a Display Audio system: Settings that can be changed...
Page 455 8-2. Customization Custom- Default Item Function ized setting setting Operation signal — O O (Emergency flashers) Operation signal — — O (Buzzer) Operation buzzer vol- Off to level Smart key Level 5 O O O system wire- less Time elapsed before remote automatic...
Page 456 8-2. Customization Custom- Default Item Function ized setting setting Wireless remote control — — O Driver's door unlocked All doors in one unlocked Unlocking operation step, all O O O in one doors step. unlocked Wireless in two remote steps control Panic function —...
Page 457 8-2. Customization Custom- Default Item Function ized setting setting Trunk Trunk opener main Deacti- Activated — — O → P. 138) switch vated Driver’s seat movement when exiting the vehi- Full O O O Partial Front seats → P. 143) Seats operated by the Driver’s linking driving position...
Page 458 8-2. Customization Custom- Default Item Function ized setting setting Interior lights illumina- — — O tion control 7.5 sec- Time elapsed before 15 sec- onds — O O lights turn off onds 30 sec- onds Center console spot light — — O Operation when —...
Page 459 8-2. Customization Custom- Default Item Function ized setting setting Instrument Instrument panel light Level 1 to panel Level 3 — — O auto dimmer control → P. 94) Automatic condi- A/C auto switch opera- tioning sys- Auto Manual — O O tion →...
Page 460 8-2. Customization NOTICE ■ During customization To prevent 12-volt battery discharge, ensure that the hybrid system is oper- ating while customizing features. AVALON_HV_U (OM41451U)
Page 461: Items To Initialize
8-3. Items to initialize Items to initialize The following items must be initialized for normal system opera- tion after such cases as the maintenance being performed on the vehicle: Item When to initialize Reference • After the maintenance is per- Maintenance data P.
Page 462: Reporting Safety Defects For U.s. Owners
National Highway Traffic Safety Administration (NHTSA) in addi- tion to notifying Toyota Motor Sales, U.S.A., Inc. (Toll-free: 1-800- 331-4331). If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.
Page 463 You lose your keys ● If you lose your mechanical keys, new genuine mechanical keys can be made by your Toyota dealer. (→P. 115) ● If you lose your electronic keys, the risk of vehicle theft increases significantly. Contact your Toyota dealer immediately. (→P. 116) The doors cannot be locked or unlocked ●...
Page 464 What to do if... (Troubleshooting) The rear door cannot be opened ● Is the child-protector lock set? The rear door cannot be opened from inside the vehicle when the lock is set. Open the rear door from outside and then unlock the child-protector lock.
Page 465 What to do if... (Troubleshooting) If you think something is wrong The hybrid system does not start ● Did you press the power switch while firmly depressing the brake pedal? (→P. 183) ● Is the shift lever in P? (→P. 186) ●...
Page 466 What to do if... (Troubleshooting) The windows do not open or close by operating the power window switches ● Is the window lock switch pressed? The power window except for the one at the driver’s seat cannot be operated if the window lock switch is pressed. (→P. 157) The power switch is turned off automatically ●...
Page 467 What to do if... (Troubleshooting) An alarm is activated and the horn sounds ● Did anyone inside the vehicle open a door during setting the alarm? The sensor detects it and the alarm sounds. (→P. 81) To stop the alarm, turn the power switch to ON mode or start the hybrid system.
Page 468 What to do if... (Troubleshooting) When a problem has occurred If you have a flat tire ● Stop the vehicle in a safe place and replace the flat tire with the spare tire. (→P. 423) The vehicle becomes stuck ● Try the procedure for when the vehicle becomes stuck in mud, dirt, or snow.

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