HP elitebook 820 G2 Maintenance And Service Manual
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HP elitebook 820 G2 Maintenance And Service Manual

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  • Page 1 HP EliteBook 820 G2 Notebook PC and HP EliteBook 720 G2 Notebook PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 Product Name ................................ 1 Chipset ................................... 1 Processor ................................1 Panel ..................................1 Graphics ................................. 2 Memory .................................. 2 Flash cache ................................2 MiniCard solid-state drive ............................2 Primary storage ..............................3 Audio and video ..............................
  • Page 6 6 Removal and replacement procedures for Authorized Service Provider parts ........... 55 Component replacement procedures ........................55 Unlocking the device and disabling Always On Remote Management (select HP devices only) ..55 RTC battery ............................56 Top cover ............................57 Display assembly ..........................
  • Page 7 Dynamically choosing a boot device using the f9 prompt ..........92 Setting a MultiBoot Express prompt ................92 Entering MultiBoot Express preferences ................ 92 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10 ................ 93 Using Computer Setup ............................93 Starting Computer Setup ........................93...
  • Page 8 Using HP Sure Start (select products only) ......................96 10 HP PC Hardware Diagnostics (UEFI) ......................97 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............98 11 Backup and recovery in Windows 7 ......................99 Creating recovery media and backups ........................ 99 Guidelines ............................
  • Page 9 Using HP Recovery media to recover ................110 Changing the computer boot order ................111 Removing the HP Recovery partition (select products only) ........111 14 Specifications ............................112 15 Statement of memory volatility ........................ 113 Nonvolatile memory usage ..........................115 Questions and answers .............................

  • Page 11: Product Description

    Product Name Description 720 G2 820 G2 models models HP EliteBook 720 G2 Notebook PC × HP EliteBook 820 G2 Notebook PC × Chipset Description 720 G2 820 G2 models models Intel® processor controller hub (PCH), soldered on circuit (SoC) ×...

  • Page 12: Graphics

    Graphics Description 720 G2 820 G2 models models Intel HD Graphics 5500 × × UMA configurations support up to 3 displays through the Quest 2 Dock Memory Description 720 G2 820 G2 models models Two customer-accessible/upgradable memory module slots × ×...

  • Page 13: Primary Storage

    Primary storage Description 720 G2 820 G2 models models Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) thickness × × Support for the following hard drives: × × ● 1-TB, 5400-rpm, SATA, 7.0-mm hard drive ● 500-GB, 7200-rpm, SATA, 7.0-mm hard drive ●...

  • Page 14: Ethernet

    Two WWAN antennas built into display assembly (select models only) Support for the following WWAN formats: × × ● HP hs3110 HSPA+ Mobile Broadband Module ● HP lt4112 LTE/HPSA+ Mobile Broadband Module HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module ● Integrated NFC module ×...

  • Page 15: Ports

    Ports Description 720 G2 820 G2 models models AC adapter, HP Smart Adapter × × ● ● Audio-in (mono microphone)/audio-out (stereo headphone) combo jack ● DisplayPort 1.2 ● Docking ● RJ-45 (Ethernet) ● USB 3.0 charging (1) ● USB 3.0 (2) VGA (Dsub 15 pin) supporting: 1920×1200 external resolution @ 75 Hz, hot plug and unplug and...

  • Page 16: Security

    Description 720 G2 820 G2 models models ● 45-W HP Smart adapter Support for the following power cords: × × ● 3-wire plug, 1.0 m ● 3-wire plug, 1.8 m ● 2-wire plug, 1.0 m Security Description 720 G2 820 G2...
  • Page 17 Description 720 G2 820 G2 models models ● Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit Image ● Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 64-bit–MSNA Windows 8.1 Professional 64-bit DPK with Windows 7 Professional 32-bit image ●...

  • Page 18: Serviceability

    Description 720 G2 820 G2 models models ● Windows 8.1 Multi-language 64 ● Windows 8.1 Emerging Markets 64 ● Windows 8.1 Chinese Market 64 Windows 7 Enterprise 64 ● ● Windows 7 Enterprise 32 Serviceability Description 720 G2 820 G2 models models End user replaceable parts:...

  • Page 19: External Component Identification

    To use the webcam: Windows 7: Select Start > All Programs > Communication and Chat > CyberLink YouCam. Windows 8.1: Access HP Support Assistant. To access HP Support Assistant, from the Start screen, select the HP Support Assistant app. Windows 10: Type camera in the taskbar search box, and then select Camera.

  • Page 20: Front

    Windows 7: Select Start > Help and Support > User Guides. Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. Front...

  • Page 21: Right

    From the Windows desktop, click the question mark icon in the notification area, at the far right of the taskbar. Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 22: Left

    Component Description Memory card reader Reads optional memory cards that store, manage, share, or access information. RJ-45 (network) jack/lights Connects a network cable. ● Green (left): The network is connected. ● Amber (right): Activity is occurring on the network. Docking connector Connects an optional docking device.

  • Page 23: Top

    Component Description USB 3.0 charging (powered) port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner or USB hub. Standard USB ports will not charge all USB devices or will charge using a low current. Some USB devices require power and require you to use a powered port.

  • Page 24: Lights

    Lights NOTE: Your computer may look slightly different from the illustration in this section. Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving ● state. The computer shuts off power to the display and other unneeded components.

  • Page 25: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    Buttons, speakers, and fingerprint reader (select models only) Component Description Power button When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● ● When the computer is in the Sleep state, press the button briefly to exit Sleep.

  • Page 26: Keys

    Component Description Wireless button Turns the wireless feature on or off but does not establish a wireless connection. Volume mute button Mutes and restores speaker sound. Fingerprint reader (select Allows a fingerprint logon to Windows, instead of a password logon. models only) Keys NOTE:...
  • Page 27 Component Description Windows applications key Windows 7: Displays a shortcut menu for items beneath the cursor. Windows 8.1: Displays options for a selected object. Windows 10: Displays options for a selected object. num lk Turns the embedded numeric keypad on and off when pressed in combination with the fn key.

  • Page 28: Bottom

    To access Help and Support in Windows 7, select Start > Help and Support. To access HP Support Assistant in Windows 8.1, from the Start screen, select the HP Support Assistant app. Windows 10: Type support in the taskbar search box, and then select the HP Support Assistant app.

  • Page 29: Locating The Serial Number, Product Number, And Model Number

    Component Description Service door release latch Releases the service door. Service door release lock Locks the service door. Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 30: Illustrated Parts Catalog

    Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components Chapter 3 Illustrated parts catalog...
  • Page 31 Item Component Spare part number Display assembly: The TouchScreen display assembly is spared as a whole unit replacement. 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly 781838-001 The non-TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard with backlight (includes backlight cable and keyboard cable):...
  • Page 32 Item Component Spare part number For use in Taiwan 776452-AB1 For use in Thailand 776452-281 For use in Turkey 776452-141 For use in the United Kingdom 776452-031 For use in the United States 776452-001 Keyboard without backlight (includes keyboard cable): For use in models without a backlit keyboard: For use in Belgium 776451-A41...
  • Page 33 Item Component Spare part number For use in Switzerland 776451-BG1 For use in Taiwan 776451-AB1 For use in Thailand 776451-281 For use in Turkey 776451-141 For use in the United Kingdom 776451-031 For use in the United States 776451-001 RTC battery (includes cable and double-sided adhesive) 702853-001 Top cover 783215-001...
  • Page 34 (17) Memory module (PCL3, 12800, 1600-MHz): 8 GB 693374-001 4 GB 691740-001 (18) WWAN module: HP hs3110 HSPA+ Mobile Broadband Module 822828-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 790198-001 HP lt4211 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001 (19) Solid-state drive: NOTE: M.2 drive shown...

  • Page 35: Plastics Kit

    Item Component Spare part number (21) Service cover (includes rubber feet): For use in 820 G2 models 781836-001 For use in 720 G2 models 790080-001 For use only on RCTO models 797517-001 Plastics Kit Item Component Spare part number Plastics Kit, includes: 730562-001 Card reader bezel Display cable connector bracket...

  • Page 36: Display Assembly Components

    Display assembly components NOTE: The display assembly components listed in this section are for use only on computer models equipped with a non-TouchScreen display assembly. Item Component Spare part number Display bezel: For use on 720 G2 models with an HD display panel 786930-001 For use on 720 G2 models with an FHD display panel 790381-001...
  • Page 37 Item Component Spare part number Microphone module (includes double-sided adhesive) 730795-001 Display panel: 12.5-in, AG, FHD, LED, UWVA display panel 781864-001 12.5-in, AG, HD, LED, SVA display panel 781863-001 Display Hinge Kit (includes left and right display hinges): For use only on computer models equipped with an FHD display 775895-001 For use only on computer models equipped with an HD display 730543-001...

  • Page 38: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001.

  • Page 39: Miscellaneous Parts

    Hard drive connector adapter Hard drive screws (not illustrated) Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) 693710-001 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) 693711-001 45-W HP Smart adapter (non-PFC, RC, 7.4-mm) 744893-001 45-W HP Smart adapter (non-PFC, RC, 3-wire, 4.5-mm)
  • Page 40 Component Spare part number HP USB laser mouse 674318-001 HP USB travel mouse 757770-001 Power cord (3-pin, black, 1.83-m): For use in Argentina 490371-D01 For use in Australia 490371-011 For use in Brazil 490371-202 For use in Denmark 490371-081 For use in Europe...
  • Page 41 Component Spare part number For use in Switzerland 755530-111 For use in Taiwan 755530-AB1 For use in Thailand 755530-201 For use in the United Kingdom and Singapore 755530-031 Power cord for use in Japan (2-pin, black, 1.00-m): 762689-291 Screw Kit 730553-001 Mylar tape 828770-001...

  • Page 42: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 43: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.
  • Page 44 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...
  • Page 46 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 47: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 48 Remove the service cover (5). Reverse this procedure to install the service cover. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 49: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 50 Use the release tab (2) to lift the rear edge of the battery (3) until the battery rests at an angle. Remove the battery. Reverse this procedure to install the battery. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 51: Hard Drive/Solid-State Drive

    Hard drive/solid-state drive NOTE: Hard drive or solid-state drive spare part kits do not include the hard drive bracket, hard drive connector adapter, or screws. The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001. Description Spare part number Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws):...
  • Page 52 Use the release tab (2) to remove the hard drive. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the rear toward you. Remove the four Phillips PM2.75×3.5 screws (1) that secure the hard drive bracket to the hard drive.
  • Page 53 Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive Hardware Kit, spare part number 730539-001. Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 54: Wwan Module

    WWAN module Description Spare part number HP hs3110 HSPA+ Mobile Broadband Module 822828-001 HP lt4112 LTE/HPSA+ Mobile Broadband Module 790198-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 793116-001 Before removing the WWAN module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 55 Reverse this procedure to install the WWAN module. Component replacement procedures...

  • Page 56: M.2 Solid-State Drive

    M.2 solid-state drive Description Spare part number 120-GB, SATA-3, M.2, solid-state drive 781852-001 32-GB, SATA-3, M.2, solid-state drive 781851-001 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 57: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 WLAN module 756748-001 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter 756749-001 Intel Dual Band Wireless-N 7265 802.11 a/c 2×2 WiFi + Bluetooth 4.0 Combo Adapter for use in Indonesia 783721-001 Intel Dual Band Wireless-AC 3160 802.11 a/b/g/n+a/c 2×2 WiFi Adapter 784644-001 Before removing the WLAN module, follow these steps:...
  • Page 58 Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 59: Memory Module

    Memory module Description Spare part number 8 GB (PCL3, 12800, 1600-MHz) 693374-001 4 GB (PCL3, 12800, 1600-MHz) 691740-001 Before removing the memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: Keyboard

    Keyboard For use in country or region Spare part number For use in country or region Spare part number Keyboard with backlight (includes backlight cable and keyboard cable): For use in Belgium 776452-A41 For use in Northwest Africa 776452-FP1 For use in Brazil 776452-201 For use in Norway 776452-091...
  • Page 61 For use in country or region Spare part number For use in country or region Spare part number For use in Italy 776451-061 For use in Turkey 776451-141 For use in Japan 776451-291 For use in the United Kingdom 776451-031 For use in Latin America 776451-161 For use in the United States...
  • Page 62 Insert a thin, plastic tool into the keyboard release hole next to the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. Open the computer as far as it will open. Lift the rear edge of the keyboard (1) until it rests at an angle. Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage from the top cover.
  • Page 63 Swing the rear edge of the keyboard (3) up and forward until it rests upside down on the palm rest. NOTE: Step 9 applies only to computer models equipped with a keyboard with backlight. Release the zero insertion force (ZIF) connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board.
  • Page 64 Remove the keyboard (7). Reverse this procedure to install the keyboard. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 65: Removal And Replacement Procedures For Authorized Service Provider Parts

    PIN is not available, the entire system board must be replaced. Before returning the device for service, be sure to unlock the device using the PIN from the HP Touchpoint Manager website (http://www.hptouchpointmanager.com), and also disable the AORM feature in HP Computer Setup.

  • Page 66: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 702853-001 Before removing the RTC battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 67: Top Cover

    Top cover Description Spare part number Top cover 783215-001 Before removing the top cover, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 68 Disconnect the display panel cable (3) from the system board. Remove the following rubber screw covers: (1) This screw cover has a “1” marking on the inside of the cover (2) These screw covers have a “2” marking on the inside of the cover (3) These screw covers have a “3”...
  • Page 69 Remove the ten Torx T8M2.5×6.5 screws that secure the top cover to the base enclosure. Remove the following screws that secure the top cover to the base enclosure: (1) One Phillips PM2.0×6.5 screw (2) Three Phillips PM2.5×4.5 screws (3) Two Phillips PM2.0×3.0 screws Remove the two Phillips PM2.5×4.5 screws (1) that secure the top cover to the base enclosure.
  • Page 70 Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 71: Display Assembly

    Display assembly NOTE: The TouchScreen display assembly is spared as a whole unit replacement. The non-TouchScreen display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Description Spare part number 12.5-in, AntiGlare, FHD, LED, UWVA, TouchScreen display assembly 781838-001 Before removing the display assembly, follow these steps:...
  • Page 72 Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 73 If it is necessary to replace the display panel: Remove the six Phillips PM2.0×3.25 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects.
  • Page 74 Disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using the following spare part numbers: ● 781864-00: 12.5-in, AG, FHD, LED, UWVA display panel ● 781863-001: 12.5-in, AG, HD, LED, SVA display panel If it is necessary to replace the webcam/microphone module or the microphone module: Detach the webcam/microphone module (1) from the display enclosure.
  • Page 75 Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part number 781861-001. The microphone module is available using spare part number 730795-001. If it is necessary to replace the display panel cable: Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided adhesive.) Release the display panel cable from the clip (2) built into the display enclosure.
  • Page 76 Remove the display hinges (3). The display hinges are included in the Display Hinge Kits, spare part numbers 775895-001 (for use only on computer models equipped with an FHD display) and 730543-001 (for use only on computer models equipped with an HD display). If it is necessary to replace the WLAN antenna cables and transceivers: Detach the WLAN antenna transceivers (1) from the display enclosure.
  • Page 77 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kits, spare part numbers 781834-001 (for use only on computer models equipped with an HD display) and 781835-001 (for use only on computer models equipped with an FHD display). If it is necessary to replace the WWAN antenna cables and transceivers: Detach the WWAN antenna transceivers (1) from the display enclosure.

  • Page 78: Touchpad

    TouchPad Description Spare part number TouchPad for use in models without NFC (includes cable) 781859-001 TouchPad or use in models with NFC; includes NFC antenna and TouchPad cable 781860-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 79: Nfc Module

    Reverse this procedure to install the TouchPad. NFC module Description Spare part number NFC module 781862-001 Before removing the NFC module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 80: Card Reader Board

    Card reader board Description Spare part number Card reader board (includes cable) 781841-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 81 Remove the three Philllips PM2.0×2.0 broad head screws (3) that secure the card reader board to the top cover. Remove the card reader board and cable (4). Remove the card reader board and cable. Reverse this procedure to install the card reader board. Component replacement procedures...

  • Page 82: Heat Sink

    Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink 730556-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Remove the heat sink (3). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 84: Fan

    Description Spare part number Fan (includes cable) 730547-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 85 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 86: System Board

    System board NOTE: The system board spare part kit includes the battery connector bracket and replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Windows 7 or non-Windows operating systems xxxxxx-501: Windows 8.1 Standard operating system xxxxxx-601: Windows 8.1 or Windows 10 operating system Description Spare part number System board for use only on computer models equipped with:...
  • Page 87 Turn the top cover upside down with the front toward you. Release the ZIF connector (1) to which the power button board cable is attached, and then disconnect the power button board cable from the system board. Release the ZIF connector (2) to which the fingerprint reader board cable is attached, and then disconnect the fingerprint reader board cable from the system board.
  • Page 88 Remove the three Philllips PM2.0×3.0 screws (2) that secure the system board to the top cover. Lift up on the right side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board.

  • Page 89: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 730554-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 90: Speaker Assembly

    Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. Speaker assembly Description Spare part number Speaker assembly (includes left and right speakers and cables) 730555-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 91 Remove the speaker assembly (2). Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 92: Power Button Board

    Power button board Description Spare part number Power button board (includes cable) 730552-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 93: Computer Setup (Bios) And Multiboot In Windows 7

    Computer Setup (BIOS) and MultiBoot in Windows 7 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 94: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 95: Downloading A Bios Update

    Do not insert, remove, connect, or disconnect any device, cable, or cord. Access Help and Support by selecting Start > Help and Support. Select Updates and tune-ups, and then select Check for HP updates now. At the download area, follow these steps: Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer.

  • Page 96: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 97: Setting A Multiboot Express Prompt

    Open the Select Boot Device menu by turning on or restarting the computer, and then pressing while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. Press f9. Use a pointing device or the arrow keys to select a boot device, then press enter. Setting a MultiBoot Express prompt To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:...

  • Page 98: Computer Setup (Bios) And Multiboot In Windows 8.1

    Computer Setup (BIOS) and MultiBoot in Windows 8.1 Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 99: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 100: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Click Updates and tune-ups, and then click Check for HP updates now.

  • Page 101: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 102: Dynamically Choosing A Boot Device Using The F9 Prompt

    To move the device down in the boot order, use a pointing device to click the down arrow, or press the key. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.

  • Page 103: Computer Setup (Bios), Tpm, And Hp Sure Start In Windows 10

    To start Computer Setup, follow these steps: ▲ Start Computer Setup. ● Computers or tablets with keyboards: ▲ Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Tablets without keyboards: ● ▲...

  • Page 104: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 105: Downloading A Bios Update

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 106: Changing The Boot Order Using The F9 Prompt

    BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 107: Hp Pc Hardware Diagnostics (Uefi)

    10 HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.

  • Page 108: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Download the latest UEFI version: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. In the HP PC Hardware Diagnostics section, click the Download link, and then select Run. Download any version of UEFI for a specific product: Go to http://www.hp.com/support, and then select your country.

  • Page 109: 11 Backup And Recovery In Windows 7

    11 Backup and recovery in Windows 7 Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state, all with simple steps.

  • Page 110: Creating Recovery Media

    HP Recovery Disc Creator can create two kinds of recovery DVDs: Windows 7 operating system DVD—Installs the operating system without additional drivers or ● applications. ● Driver Recovery DVD—Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.

  • Page 111: Performing A System Recovery

    To create a backup using Windows Backup and Restore: NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. Select Start > All Programs > Maintenance > Backup and Restore. Follow the on-screen instructions to set up your backup, create a system image (select models only), or create system repair media (select models only).

  • Page 112: Using F11 Recovery Tools (Select Models Only)

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...
  • Page 113 To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads.

  • Page 114: 12 Backup And Recovery In Windows 8.1

    For detailed instructions on various backup and restore options, perform a search for these topics in Windows Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 115: Using F11 Recovery Tools

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 116: Using Windows Operating System Media (Purchased Separately)

    For more information on these features, see Windows Help and Support. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup.

  • Page 117: 13 Backup And Recovery In Windows 10

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 118: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 119: Restore And Recovery

    Creating HP Recovery media (select products only) on page 107. If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.

  • Page 120: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 121: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 122: 14 Specifications

    14 Specifications Metric U.S. Dimensions Width 31.0 cm 12.2 in Depth 21.5 cm 8.5 in Height 2.1 cm 0.83 in Weight Equipped with 3-cell (26 Whr) battery, FHD, no fingerprint 1.36 kg 2.99 lb reader, 1 SODIMM, WLAN, lightest M.2 SSD primary storage module, no camera, no WWAN, non-touch Equipped with 3-cell (26 Whr) battery, FHD, no fingerprint 1.52 kg...

  • Page 123: 15 Statement Of Memory Volatility

    Following system shutdown and removal of all power sources from an HP Business PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory.
  • Page 124 Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader, one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor; press or tap to accept or to reject. Remove all power and system batteries for at least 24 hours.

  • Page 125: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical PC configuration data for select...
  • Page 126 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed fingerprint programmed by user application can make the templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 116 Chapter 15 Statement of memory volatility...

  • Page 127: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 128: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 129: 16 Power Cord Set Requirements

    16 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 130 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.

  • Page 131: 17 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 132: Index

    Index card reader board DisplayPort, identifying 11 AC adapter, spare part numbers 29 removal 70 docking connector, identifying 12 AC adapter/battery light 10 spare part number 23, 70 docking station, spare part number accessory battery connector, carrying case, spare part numbers identifying 18 docking, product description 5 antenna...
  • Page 133 6 HP PC Hardware Diagnostics (UEFI) microphone mute 14 original system recovery 109 using 97 num lock 14 HP Recovery Disc Creator, using 99 power 10, 14 HP Recovery Manager packaging guidelines 35 RJ-45 (network) 12 correcting boot problems 111...
  • Page 134 USB legacy support 83, 88, 93 system 109 SIM slot, identifying 19 USB ports, identifying 11 USB flash drive 110 SIM, spare part number 29 using HP Recovery media 108 slots recovery media security cable 12 vents, identifying 12, 19 creating 107...
  • Page 135 webcam/microphone module removal 64 spare part numbers 26, 65 Windows Refresh 106 Reset 106 system restore point 107, 108 Windows 7 operating system DVD creating 99 using for restore 102 Windows 7 operating system media creating 99 using for restore 102 Windows applications key, identifying 17 Windows key, identifying 16...

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