Guarantee - BT Freestyle 750 User Manual

Guarantee

Your BT Freestyle 750 is guaranteed for a period of 12
months from the date of purchase.
Subject to the terms listed below, the guarantee will
provide for the repair of, or at BT's or its agent's
discretion, the option to replace the BT Freestyle 750
or any component thereof, (other than batteries),
which is identified as faulty or below standard, or as a
result of inferior workmanship or materials. Products
over 28 days old from the date of purchase may be
replaced with a refurbished or repaired product.
The conditions of this guarantee are:
• The guarantee shall only apply to defects that occur
within the 12 month guarantee period.
• Proof of purchase is provided.
• The equipment is returned to BT or its agent as instructed.
• This guarantee does not cover any faults or defects
caused by accidents, misuse, fair wear and tear,
neglect, tampering with the equipment, or any
attempt at adjustment or repair other than through
approved agents.
• This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the Help
section beginning on page 57 or contact the BT
Freestyle 750 Helpline on Freephone 0800 218 2182*.
Additional answers to Frequently Asked Questions are
available from www.bt.com/producthelp
If you experience any problems, please call the Helpline on Freephone 0800 218 2182* or visit www.bt.com/producthelp
In the unlikely event of a defect occurring, the
helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect
your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network.
If you require technical assistance outside of the
12 month guarantee period, call BT's approved
technical support agent Discount Communications
Ltd on 0800 980 8999.
Returning your phone
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place of
purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the line cords, power supply units and
the original batteries.
For your records
Date of purchase:
Place of purchase:
Serial number:
For guarantee purposes proof of purchase is required
so please keep your receipt.
General information 63