Microsoft Xbox Repair Manual page 60

Your Xbox Requires Service
There are two flavors of this message. One that displays only in English. One that displays in
multiple languages. The multiple language variety may include several error codes.
Call Customer Service Error Code with No Number
I have heard quite a few resolutions to this problem.
In my experience modding the system and re-imaging or replacing the hard drive resolves the
issue.
Others have reported that it was due to improper connections on the IDE cable or yellow DVD
cable.
One of our readers reports that twice this was due to IDE connection, reconnecting the cable
addressed one console and replacing the IDE cable resolved the other.
Motherboard Related Failures (bootldr)
1 - Bootldr, 2 - bootldr, 3 - bootldr, 4 - bootldr: Replace the motherboard and Hard Drive as a
pair. Several errors 1-4 relate to components on the motherboard and cannot be easily fixed
without surface mount PCB repair skills.
See error codes page
Call Customer Services Errors 5 – 7 - Hard Drive
Call Customer Service Errors 5-7 relate to a hard drive problem
Replacing the motherboard and hard drive as a pair is the easiest option to fix. Alternatively a
modchip can be installed on the mother board to allow access to the drive and an unlocked hard
drive can be installed. This is a delicate task and not an easy option to undertake, it is not
recommended for the inexperienced. Special bios and utilities are necessary, some of these tools
may not be legal since they may have been developed using Microsoft code so we are not able to
recommend any nor post/point you in the direction of where they can be found.
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