Dell XPS 8900 Service Manual
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Dell XPS 8900 Service Manual

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XPS 8900
Service Manual
Computer Model: XPS 8900
Regulatory Model: D14M
Regulatory Type: D14M002

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Summary of Contents for Dell XPS 8900

  • Page 1 XPS 8900 Service Manual Computer Model: XPS 8900 Regulatory Model: D14M Regulatory Type: D14M002...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks ™...

  • Page 3: Table Of Contents

    Contents Before working inside your computer........11 ..................... 11 Before you begin .................... 11 Safety instructions ..................12 Recommended tools After working inside your computer........14 Technical overview..............15 ................15 Inside view of your computer ................16 System-board components Removing the computer cover ..........18 ......................18 Procedure Replacing the computer cover ..........
  • Page 4 Replacing the chassis fan............26 ......................26 Procedure ....................26 Post-requisites Removing the front bezel ............27 .....................27 Prerequisites ......................27 Procedure Replacing the front bezel............29 ......................29 Procedure ....................29 Post-requisites Removing the graphics-card bracket (optional)....30 ....................30 Prerequisites ......................
  • Page 5 Replacing the wireless card.............38 ......................38 Procedure ....................38 Post-requisites Removing the solid-state drive..........39 .....................39 Prerequisites ......................39 Procedure Replacing the solid-state drive..........41 ......................41 Procedure ....................42 Post-requisites Removing the solid-state drive board........43 .....................43 Prerequisites ......................43 Procedure Replacing the solid-state drive board........45 ......................
  • Page 6 Replacing the hard-drive cage..........52 ......................52 Procedure ....................52 Post-requisites Removing the secondary hard-drive (optional)....53 .....................53 Prerequisites ......................53 Procedure Replacing the secondary hard-drive (optional)....55 ......................55 Procedure ....................55 Post-requisites Installing the tertiary hard-drive (optional)......56 .....................56 Prerequisites ......................56 Procedure Replacing the tertiary hard-drive...........60 ......................
  • Page 7 Replacing the top cover............66 ......................66 Procedure ....................66 Post-requisites Removing the antenna............. 67 .....................67 Prerequisites ......................68 Procedure Replacing the antenna............. 70 ......................70 Procedure ....................70 Post-requisites Removing the media-card reader...........71 ..................... 71 Prerequisites ......................71 Procedure Replacing the media-card reader...........73 ......................73 Procedure ....................
  • Page 8 Replacing the front USB-panel..........79 ......................79 Procedure ....................79 Post-requisites Removing the power-button module........80 ....................80 Prerequisites ......................81 Procedure Replacing the power-button module........83 ......................83 Procedure ....................83 Post-requisites Removing the processor fan and heat-sink assembly..84 ....................84 Prerequisites ......................
  • Page 9 Replacing the coin-cell battery..........93 ......................93 Procedure ....................93 Post-requisites Removing the power-supply unit.......... 94 ....................94 Prerequisites ......................94 Procedure Replacing the power-supply unit...........96 ......................96 Procedure ....................96 Post-requisites Removing the system board............97 .....................97 Prerequisites ......................97 Procedure Replacing the system board............99 ......................

  • Page 10: Getting Help And Contacting Dell

    Getting help and contacting Dell.........106 ..................106 Self-help resources ....................107 Contacting Dell...

  • Page 11: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. –...

  • Page 12: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.
  • Page 13 • Flat-head screwdriver • Plastic scribe...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.

  • Page 15: Technical Overview

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Inside view of your computer power supply optical drive front bezel...

  • Page 16: System-Board Components

    System-board components chassis-fan connector power connector (ATX_CPU) (FAN_SYS2) processor cover processor-fan connector (FAN_CPU) memory-module slot (DIMM3) memory-module slot (DIMM1) memory-module slot (DIMM4) memory-module slot (DIMM2) power-button connector SATA 6 Gbps drive connector (F_PANEL1) (SATA 1) main-power connector SATA 6 Gbps drive connector (ATX_SYS_2) (SATA 2) Front2-USB connector (F_USB4) 14...
  • Page 17 SATA 6 Gbps drive connector SATA 6 Gbps drive connector (SATA 0) (SATA 4) SATA 6 Gbps drive connector password-reset jumper (PSWD) (SATA 3) front-panel audio connector CMOS-reset jumper (CMCLR) (F_AUDIOINT_SPKR) PCI-Express x16 card slot PCI-Express x1 card slot (SLOT4) (SLOT3) PCI-Express x16 card slot wireless-card slot (M.2_SLOT1)

  • Page 18: Removing The Computer Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Lay the computer on its side with the computer cover facing up. Remove the thumbscrew that secures the computer cover to the chassis, using a screw driver if necessary.

  • Page 19: Replacing The Computer Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Ensure that no tools or extra parts are left inside the computer. Align the tabs at the bottom of the computer cover with the slots located along the edge of the chassis.

  • Page 20: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Procedure Locate the memory-module slot on the system board.
  • Page 21 Remove the memory module out of the memory-module slot. securing clips (2) memory-module slot memory module...

  • Page 22: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot.

  • Page 23: Post-Requisites

    Insert the memory module into the memory-module slot, and press the memory module down until it snaps into position and the securing clips lock in place. NOTE: If you do not hear the click, remove the memory module and reinstall it. securing clips (2) memory module memory-module slot...

  • Page 24: Removing The Chassis Fan

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Procedure Disconnect the chassis-fan cable from the system board.
  • Page 25 Slide and lift the chassis fan off the computer. screws (4) chassis fan chassis-fan cable...

  • Page 26: Replacing The Chassis Fan

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the chassis fan with the screw holes on the chassis.

  • Page 27: Removing The Front Bezel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Procedure Place the computer in an upright position.
  • Page 28 Rotate and pull the front bezel away from the front of the computer to release the front-bezel clamps from the front-panel slots. front-bezel tabs (4) front bezel front-bezel clamps (3) front panel front-panel slots (3)

  • Page 29: Replacing The Front Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align and insert the front-bezel clamps into the front-panel slots. Rotate the front bezel towards the computer until the front-bezel tabs snap into place.

  • Page 30: Removing The Graphics-Card Bracket (Optional)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Procedure...
  • Page 31 Lift the graphics-card bracket off the chassis. screws (2) graphics-card bracket...

  • Page 32: Replacing The Graphics-Card Bracket (Optional)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the graphics-card bracket with the screw holes on the chassis.

  • Page 33: Removing The Graphics Card (Optional)

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Remove the graphics-card bracket.
  • Page 34 Press and hold the securing tab on the card connector and then ease the card out of the card slot. power cable releasing clip graphics card card-retention bracket screw...

  • Page 35: Replacing The Graphics Card (Optional)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Locate the PCI-Express x16 card slot on the system board. For more information, see “System-board...

  • Page 36: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Procedure Locate the wireless-card slot on the system board.
  • Page 37 Disconnect the antenna cables from the wireless card. screw wireless-card bracket antenna cables (2) wireless card wireless-card slot (M. 2_SLOT1)

  • Page 38: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless mini-card, do not place any cables under it.

  • Page 39: Removing The Solid-State Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 40 Slide and lift the solid-state drive off the system board. screw solid-state drive slot solid-state drive notch...

  • Page 41: Replacing The Solid-State Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. Procedure Align the notch on the solid-state drive with the tab on the system board.

  • Page 42: Post-Requisites

    Press the other end of the solid-state drive down and replace the screw that secure the solid-state drive to the system board. notch solid-state drive slot screw solid-state drive Post-requisites Replace the computer cover.

  • Page 43: Removing The Solid-State Drive Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 44 Slide and lift the solid-state drive board off the system board. screw solid-state drive board solid-state drive board slot notch...

  • Page 45: Replacing The Solid-State Drive Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. Procedure Align the notch on the solid-state drive board with the tab on the system board.

  • Page 46: Post-Requisites

    Press the other end of the solid-state drive board down and replace the screw that secures the solid-state drive board to the system board. solid-state drive board notch screw solid-state drive board slot Post-requisites Replace the solid-state drive. Replace the computer cover.

  • Page 47: Removing The Primary Hard-Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 48 Slide the primary hard-drive out of the chassis. screws (4) primary hard-drive power cable data cable...

  • Page 49: Replacing The Primary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Slide the primary hard-drive into the chassis.

  • Page 50: Removing The Hard-Drive Cage

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Remove the primary-hard drive.
  • Page 51 Slide and lift the hard-drive cage off the chassis. screws (7) data cable power cable...

  • Page 52: Replacing The Hard-Drive Cage

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the hard-drive cage with the slots on the chassis and slide the hard drive in place.

  • Page 53: Removing The Secondary Hard-Drive (Optional)

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 54 Slide the secondary hard-drive out of the hard-drive cage. secondary hard-drive screws (4) hard-drive cage...

  • Page 55: Replacing The Secondary Hard-Drive (Optional)

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Slide the secondary hard-drive into the hard-drive cage.

  • Page 56: Installing The Tertiary Hard-Drive (Optional)

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 57 Pull the break-away metal plate away from the chassis. metal plate screw driver...
  • Page 58 Gently slide the tertiary hard-drive into the hard-drive bay through the front of the computer. tertiary hard-drive Replace the screws that secure the tertiary hard-drive to the chassis.
  • Page 59 Connect the power and data cables to the tertiary hard-drive. power cable data cable tertiary hard-drive...

  • Page 60: Replacing The Tertiary Hard-Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Slide the tertiary hard-drive into the hard-drive bay through the front of the computer.

  • Page 61: Removing The Optical Drive

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Remove the front bezel.
  • Page 62 Push and slide out the optical drive through the front of the computer. NOTE: Repeat step 1 to step 3 to remove the secondary optical- drive, if applicable. power cable data cable screws (2) optical drive chassis...

  • Page 63: Replacing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the optical drive into the optical-drive bay through the front of the computer.

  • Page 64: Removing The Top Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Remove the front bezel.
  • Page 65 retention clip top cover...

  • Page 66: Replacing The Top Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the top cover with the slots on the top panel. Press and slide the top cover towards the back of the computer until it clicks into place.

  • Page 67: Removing The Antenna

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Remove the cover.

  • Page 68: Procedure

    Procedure Note the antenna-cable routing and remove the antenna cables from the routing guides on the chassis. antenna cable routing guide Remove the screws that secure the antenna to the chassis Peel off the tapes that secure the antenna cables to the chassis.
  • Page 69 Using a plastic scribe, pry the antenna off the chassis. plastic scribe antenna cable tape screws (4) antenna...

  • Page 70: Replacing The Antenna

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the antenna to the chassis. Align the screw holes on the antenna with the screw holes on the chassis.

  • Page 71: Removing The Media-Card Reader

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Remove the front bezel.
  • Page 72 Slide and lift the media-card reader off the top panel. media-card reader cable media-card reader screws (2) front panel...

  • Page 73: Replacing The Media-Card Reader

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the media-card reader into the slots on the top panel. Replace the screws that secure the media-card reader to the front panel.

  • Page 74: Removing The Top I/O-Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Remove the front bezel.
  • Page 75 Slide and lift the top I/O-panel from the top panel. top panel top I/O-panel screws (2) USB-cable connector (F_USB3) audio-cable connector (F_AUDIOINT_SPKR)

  • Page 76: Replacing The Top I/O-Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the top I/O-panel with the screw holes on the top panel.

  • Page 77: Removing The Front Usb-Panel

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Remove the front bezel.
  • Page 78 Remove the USB-panel cable from the slot on the chassis. front USB-panel cable securing clip screw front USB-panel...

  • Page 79: Replacing The Front Usb-Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the front USB-panel cable into the slot on the chassis. Slide the front USB-panel tabs into the front USB-panel slot.

  • Page 80: Removing The Power-Button Module

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Remove the front bezel.

  • Page 81: Procedure

    Procedure NOTE: Note the routing of the cable as you remove it so that you can reroute it correctly after you replace the power-button module. Disconnect the power-button module cable from the system board. For more information, see “System-board components”. power-button module power-button module cable...
  • Page 82 Press the tabs on the power-button module and lift the power-button module from the top panel. power-button module power-button module tabs (4) power-button module cable...

  • Page 83: Replacing The Power-Button Module

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Push the power-button module tabs into the slots on the front panel until the module snaps in place.

  • Page 84: Removing The Processor Fan And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 85 Lift the processor fan and heat-sink assembly off the system board. captive screws (4) processor fan and heat- sink assembly processor-fan cable...

  • Page 86: Replacing The Processor Fan And Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: The original thermal grease can be reused if the original processor and heat-sink assembly are reinstalled together.

  • Page 87: Removing The Processor

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Remove the processor fan and heat sink assembly.
  • Page 88 Gently lift the processor and remove it from the processor socket. release lever securing tab processor cover processor socket...

  • Page 89: Replacing The Processor

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: If either the processor or the heat sink is replaced, use the thermal grease provided in the kit to ensure that thermal conductivity is achieved.

  • Page 90: Post-Requisites

    Pivot the release-lever down and place it under the tab on the processor cover. processor pin-1 indicator processor alignment tabs (2) alignment post processor-cover notch processor cover release lever Post-requisites Replace the processor fan and heat-sink assembly. Replace the computer cover.

  • Page 91: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 92 Lift the coin-cell battery out of its socket. coin-cell battery securing clip battery socket...

  • Page 93: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Insert a new coin-cell battery (CR2032) into the battery socket with the positive side facing up, and snap the battery into place.

  • Page 94: Removing The Power-Supply Unit

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Procedure Disconnect the DC power cables from the system board, hard drives, and optical drives.
  • Page 95 Lift the power-supply unit off the chassis. screws (4) power-supply unit DC power cables power-supply clamps (2)

  • Page 96: Replacing The Power-Supply Unit

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the power supply towards the back of the chassis until it is secured by the power-supply clamps.

  • Page 97: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 98 NOTE: Before disconnecting the cables from the system board, note the location of the connectors, so that you can reconnect them correctly after you replace the system board. Disconnect all the cables connected to the system board. For more information, see “System-board components”.

  • Page 99: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 100: Entering The Service Tag In The Bios Setup Program

    Entering the Service Tag in the BIOS setup program Turn on the computer. Press F2 when the DELL logo is displayed to enter the BIOS setup program. Navigate to the Main tab and enter the Service Tag in the Service Tag...

  • Page 101: Bios Setup Program

    Entering BIOS setup program Turn on (or restart) your computer. During POST, when the DELL logo is displayed, watch for the F2 prompt to appear and then press F2 immediately. NOTE: The F2 prompt indicates that the keyboard has initialized.

  • Page 102: Prerequisites

    Prerequisites Remove the computer cover. Procedure Locate the password reset jumper (PSWD) on the system board. NOTE: For more information on the location of the password reset jumper, see “System-board components”. Remove the jumper plug from the password jumper-pins. Wait for 5 seconds and then replace the jumper plug in its original location.

  • Page 103: Clearing Cmos Settings

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the computer cover. Procedure Locate the CMOS reset jumper (CMCLR) on the system board.

  • Page 104: Post-Requisites

    Wait for 5 seconds and then replace the jumper plug to the password jumper-pins (PSWD). jumper plug password jumper-pins (PSWD) CMOS jumper-pins Post-requisites Replace the computer cover.

  • Page 105: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to www.dell.com/support. Click Product Support, enter the Service Tag of your computer and click Submit.
  • Page 106 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 107: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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