Charmglow 18EF010GAA Homeowner's Operating Instructions page 10

BASIC WARRANTY
Twin-Star International, Inc. (hereinafter referred to
collectively as the ("Company") warrants that your
new Charmglow Electric Fireplace is free from manu-
facturing and material defects for a period of one year
from date of purchase, subject to the following condi-
tions and limitations.
1. This electric fireplace must be installed and oper-
ated at all times in accordance with the installa-
tion and operating instructions furnished with the
product. Any unauthorized repair, alteration, will-
ful abuse, accident, or misuse of the product shall
nullify this warranty.
2. This warranty is non-transferable, and is made to
the original owner, provided that the purchase was
made through an authorized supplier of the com-
pany.
3. The warranty is limited to the repair or replace-
ment of part(s) found to be defective in mate-
rial or workmanship, provided that such part(s)
have been subjected to normal conditions of use
and service, after said defect is confirmed by the
Company's inspection.
4. This warranty does not cover the light bulb(s)
included with the Charmglow Electric Fireplace.
5. The Company may, at its discretion, fully discharge
all obligations with respect to this warranty by
refunding the wholesale price of the defective
part(s).
6. Any installation, labor, construction, transporta-
tion, or other related costs/expenses arising from
defective part(s), repair, replacement, or otherwise
of same, will not be covered by this warranty, nor
shall the Company assume responsibility for same.
For Customer Service:
E-Mail: parts@twinstarhome.com
In English Call: 866-661-1218
In French Call: 866-374-9203
In Spanish Call: 866-661-1218
1 YEAR LIMITED WARRANTY
For Charmglow™ Electric Fireplace Models
7. The owner/user assumes all other risks, if any,
including the risk of any direct, indirect or conse-
quential loss or damage arising out of the use, or
inability to use the product, except as provided by
law.
8. All other warranties – expressed of implied – with
respect to the product, its components and acces-
sories, or any obligations/liabilities on the part of
the Company are hereby expressly excluded.
9. The Company neither assumes, nor authorizes any
third party to assume, on its behalf, any other lia-
bilities with respect to the sale of the Charmglow
product.
10. The warranties as outlined within this document
do not apply to non Charmglow accessories used
in conjunction with the installation of this prod-
uct.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of
dampness or condensation.
b. Any unauthorized alteration, willful abuse, acci-
dent, or misuse of the product.
c. You do not have the original receipt of purchase.
IF WARRANTY SERVICE IS NEEDED
1) Contact the Company, at parts@twinstarhome. com,
or call 866-661-1218 in English, 866-374-9203 in
French , 866-661-1218 in Spanish. Make sure you
have your warranty, your sales receipt,location of
purchase and the model/serial number of your
Charmglow product.
For updates and revisions to this manual
please see our website
www.twinstarhome.com/instructions
E-9
Twin-Star International, Inc.
Delray Beach, FL 33483
Made in China
Printed in China
© 2007, Twin-Star International, Inc.