Brother MFC-J450DW Basic User's Manual page 103

Scanning Difficulties
Difficulty
TWAIN or WIA errors appear when
starting to scan. (Windows
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
OCR does not work.
Poor scanning results when using
the ADF.
 Vertical black lines appear in
the scanned data.
Software Difficulties
Difficulty
Cannot install software or print.
"Device Busy"
Network Difficulties
Difficulty
Cannot print over the network.
Suggestions
Make sure the Brother TWAIN or WIA driver is chosen as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
®
)
Scan Settings, Select to choose the Brother TWAIN/WIA driver.
Make sure the Brother TWAIN driver is chosen as the primary source.
In PageManager, click File, Select Source and choose the Brother TWAIN driver.
You can also scan documents using the ICA Scanner Driver. For more
information, see Software and Network User's Guide: Scan Using Apple Image
Capture (ICA Driver).
Try increasing the scanner resolution.
(Macintosh)
Make sure you have finished downloading and installing Presto! PageManager
from:
http://nj.newsoft.com.tw/download/brother/PM9SEInstaller_BR_multilang2.dmg
Clean the white bar in the ADF and the glass strip underneath it.
(See Cleaning the scanner on page 57.)
Try using the scanner glass. (See Using the scanner glass on page 22.)
Suggestions
®
(Windows )
Run the Repair MFL-Pro Suite program on the CD-ROM. This program will repair
and reinstall the software.
Make sure the machine is not showing an error message on the LCD.
Suggestions
Make sure that your machine is powered on and is online and in Ready mode.
Print a Network Configuration list (See Advanced User's Guide: Reports.) and
check the current Network settings printed in this list.
If you are using a wireless connection or are having Network problems,
see Software and Network User's Guide: Troubleshooting.
Troubleshooting
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