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Mitel SME Server V5 with ServiceLink User Manual

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Summary of Contents for Mitel SME Server V5 with ServiceLink

  • Page 1 SME Server V5 with ServiceLink User Manual Mitel Networks Corporation...
  • Page 2 (http://www.fsf.org/copyleft/fdl.html). The Mitel logo and the terms "information bay" and "i-bay" are trademarks or registered trademarks of Mitel Networks Corporation in the United States and other countries. Linux is a registered trademark of Linus Torvalds. The terms "ssh" and "Secure Shell" are trademarks of SSH Communications Security Corp. Trend Micro is a registered trademark of Trend Micro Incorporated.

  • Page 3: Table Of Contents

    4.3. Arranging connectivity with your ISP ...15 4.4. Arranging Services From Your ISP ...19 5. Hardware Requirements of the SME Server V5 with ServiceLink Host Computer...23 5.1. Hardware Requirements for a Category 1 Server ...23 5.2. Hardware Requirements for a Category 2 Server ...24 5.3.
  • Page 4 8.3. IMAP versus POP3 e-mail...55 8.4. Configuring Your E-mail Application...56 8.5. Configuring Your Web Browser...57 8.6. Configuring Your Company Directory...58 9. On-going Administration Using the server manager ...60 10. Security ...62 10.1. Password ...62 10.2. Remote Access...62 10.3. Local networks...66 11.
  • Page 5 16.6. An i-bay Used as an Intranet: The Pagan Vegan "Vegemite" ...104 16.7. An i-bay Used to Expedite Processes: Samson’s Farms...105 16.8. An i-bay Used as Your Customer Download Site...107 17. User File Storage on the SME Server V5 with ServiceLink ...109 17.1. Windows ...109 17.2. Macintosh OS...110 18.

  • Page 6: Welcome To Your Sme Server V5 With Servicelink

    Dan York and Kirrily "Skud" Robert using the vim (http://www.vim.org/) editor. 1.1.2. History August 2001 - First print edition of the SME Server V5 with ServiceLink user’s guide published by Mitel Networks Corporation. •...

  • Page 7: Software Licensing Terms And Conditions

    As far as we know, no company of this name exists. 1.4. What’s New For the most complete list of information about changes that have been made in SME Server V5 with ServiceLink, see the release notes that accompany your software.
  • Page 8 1.4.2. Blades SME Server V5 with ServiceLink introduces support for blades, a new way of customizing your server. Blades allow you to easily install or remove software modules via the server manager. The section in the Administration chapter on "Blades", describes this feature.

  • Page 9: The Role Of The Sme Server V5

    Chapter 2. The role of the SME Server V5 Your SME Server V5 with ServiceLink manages your connection to the Internet by routing Internet data packets to and from your network (which allows all the computers on your network to share a single Internet connection) and by providing security for your network, minimizing the risk of intrusions.
  • Page 10 Chapter 2. The role of the SME Server V5 More About Ethernets Appendix A: Introduction to the Ethernet Local Area Network (LAN), briefly explains ethernets, ethernet components and typical ethernet configuration.

  • Page 11: Servicelink

    This service provides round-the-clock monitoring of your server and your Internet connection. By default, your server will synchronize with our NOC once each hour. (This can be customized by your Mitel Authorized Partner.) If the server fails to check in, an alert is sent to your Authorized Partner and, if desired, your network administrator.
  • Page 12 • One of the components of a full Internet solution is a domain name. Most businesses using the SME Server V5 with ServiceLink will want to register a domain name representing their business, and will need a DNS host to make this domain name accessible to the world.
  • Page 13 One of the difficulties in setting up a VPN is securely exchanging the keys required to set up the VPN. ServiceLink simplifies and automates this process via a trusted central exchange – the Mitel Networks NOC. In addition, ServiceLink also secures and automates the renewal of encryption keys.

  • Page 14: Your Internet Service Provider (Isp)

    Chapter 4. Your Internet Service Provider (ISP) Your ISP is your connection to the Internet - it routes Internet data packets to and from your server. It also provides other essential services. This section of the user’s guide reviews what ISPs offer and what the implications are in choosing among the various options available to you.

  • Page 15: Arranging Connectivity With Your Isp

    4.2.1. Static versus dynamic IP addressing A static IP address never changes. It is permanently assigned to your server by your ISP. Note: Static IP addressing is preferable to dynamic IP addressing because it makes it easier for users on the Internet to connect to your services.
  • Page 16 Chapter 4. Your Internet Service Provider (ISP) corporate service that you receive a routable, static IP address. In fact, usually you will be allocated a block of routable, static IP addresses for your corporation - you will need only one for your server. Information provided to you by your ISP: static IP address (or block of addresses from which you choose one) •...
  • Page 17 Note: In the tables below, please keep the following information in mind: 1. ISPs often supply the items marked * to your server by DHCP. 2. Some ISPs block outgoing HTTP connections, forcing you to use their proxy server. This interferes in a few minor ways with your server (e.g., the test for Internet connectivity will fail erroneously).
  • Page 18 Chapter 4. Your Internet Service Provider (ISP) DNS service account name • DNS service password • Order services from: Service List B 3. You receive a routable, dynamically assigned IP address and you elect not to use a dynamic DNS service OR your IP address is non-routable.

  • Page 19: Arranging Services From Your Isp

    your ISP is able to accept the "ETRN command". (This command is used by the server to retrieve the mail held by the ISP’s • secondary mail server.) Information provided to you by your ISP: static IP address • dialup access number •...
  • Page 20 Chapter 4. Your Internet Service Provider (ISP) 4.4.2. Service List B Services to order from ISP: secondary mail server (optional) • Internet news server (optional) • Services From Dynamic DNS Service domain name (depending on the service purchased, your dynamic DNS service may restrict what your domain name can be) •...
  • Page 21 Because there is no published address receiving incoming network connections, this configuration does not allow you to host a web page or FTP site using your SME Server V5 with ServiceLink. In this case, e-mail is handled using a method called "multidrop", which involves temporarily storing all e-mail messages addressed to your domain in a POP mailbox at your ISP until your server connects and fetches them.
  • Page 22 Chapter 4. Your Internet Service Provider (ISP) DNS: Publication of DNS Mail (MX) Records The publication of DNS mail (MX) records is the method used to inform Domain Name Services worldwide that all e-mail to your domain ("yourdomain.xxx") should be delivered to your e-mail server ("mail.yourdomain.xxx"). ETRN ETRN is a command used for dialup solutions in order to retrieve e-mail temporarily stored at your ISP Gateway IP Address...

  • Page 23: Hardware Requirements Of The Sme Server V5 With Servicelink Host Computer

    Host Computer The hardware requirements of the SME Server V5 with ServiceLink are modest compared with other server software available today. However, because of its critical role in your office, selecting an appropriate host computer is important. The hardware requirements of the host computer depend on such things as the number of users on your network, whether you plan to use the proxy server on the server, and the speed of your Internet connection.

  • Page 24: Hardware Requirements For A Category 2 Server

    Chapter 5. Hardware Requirements of the SME Server V5 with ServiceLink Host Computer Table 5-2. Hardware Requirements for a Category 1 Server Architecture PCI-based Pentium-class processor Processor speed 90 MHz (or better) Minimum RAM 32 MB (64 MB recommended) Hard drive...

  • Page 25: Hardware Requirements For A Category 3 Server

    Only modems that are Linux-compatible may be used. WinModems are not supported. CD-ROM drive ATAPI or SCSI Floppy drive Graphics card Mouse none required Sound card none required Chapter 5. Hardware Requirements of the SME Server V5 with ServiceLink Host Computer...

  • Page 26: Supported Ethernet Adapters

    PCMCIA adapters used in many laptops and the older ISA adapters are not supported. Note: Because SME Server V5 with ServiceLink is based on Red Hat Linux version 7.1, PCI ethernet adapters that can work with Red Hat 7.1 should also work with SME Server V5 with ServiceLink. You can find an up-to-date searchable database at Red Hat’s web site at: http://hardware.redhat.com/redhatready/cgi-bin/us/db-hcl.cgi (Choose Network Device/Controller from the...
  • Page 27 Ethernet Adapter in 11 Steps" found online at http://www.e-smith.org/docs/howto/nicinstall-howto.html Be aware that your Mitel Networks Corporation service representative may not be able to support you if choose to use an adapter that is not on our supported hardware list. Please consult your Mitel Networks Corporation service representative for more information.
  • Page 28 Chapter 5. Hardware Requirements of the SME Server V5 with ServiceLink Host Computer HP J2585A, J2585B, J2970, J2973 • IBM EtherJet PCI 10/100 adapter (i82557) • Intel 82556, 82557, 82865 • Intel PCI EtherExpress Pro 10+, Pro100+, Pro100B • Kingston EtherX KNE100TX, KNE110TX, KNE120TX, KNE20T, KNE30T, KNT40T, KNECB4TX •...

  • Page 29: Supported Scsi Adapters

    SCSI BIOS so that the PC can boot from the SCSI disk. Note: As SME Server V5 with ServiceLink is based on Red Hat Linux version 7.1, PCI-based SCSI adapter that can work with Red Hat Linux 7.1 should also work with SME Server V5 with ServiceLink. You can find an up-to-date searchable database at Red Hat’s web site at: http://hardware.redhat.com/redhatready/cgi-bin/us/db-hcl.cgi (Choose Storage Device/Controller from...

  • Page 30: Supported Tape Drives

    • 5.7. Supported Tape Drives If you intend to use the tape backup capabilities of the SME Server V5 with ServiceLink, you must have a tape drive that will work with a Linux system. We believe that most SCSI tape drives and many IDE tape drives will work correctly. Unfortunately, the popular OnStream tape drives do not at the current time work with Red Hat Linux version 7.1, and hence are not supported by your SME Server V5 with...
  • Page 31 Chapter 5. Hardware Requirements of the SME Server V5 with ServiceLink Host Computer...

  • Page 32: Installing And Configuring Your Sme Server V5 With Servicelink Software

    6.2. RAID1 Support (Disk Mirroring) With SME Server V5 with ServiceLink, you have the ability to set up disk mirroring, also called RAID Level 1. In disk mirroring, you basically write all of your data to two separate hard disks installed in your server. One is the mirror of the other. Should the primary disk experience a hardware failure, the mirror disk will continue operations as if nothing had happened.

  • Page 33: Upgrading From A Previous Version

    Level 5 (disk striping with parity) because of the poor performance and reliability of software implementations of RAID5. If you are seeking RAID5 support, Mitel Networks Corporation recommends you consider one of the many hardware implementations which will provide both protection and performance.

  • Page 34: Configuring Your Sme Server V5 With Servicelink

    floppy. Most modern computers do not need to use a boot floppy. Step 2: Review the warning screens and type accept to indicate your acceptance of Mitel Networks Corporation’s legal terms and conditions and your acknowledgment that installation of the software will rewrite the host computer’s hard drive.

  • Page 35: Setting Your Administrator Password

    - there are several final items to configure, such as whether to allow your users to use a proxy server, • whether to provide status reporting to Mitel Networks Corporation, and whether you wish to secure the server console so that it can only be accessed using the administrator’s password.

  • Page 36: Configuring Your System Name And Domain Name

    Chapter 6. Installing And Configuring Your SME Server V5 with ServiceLink Software 6.7. Configuring Your System Name and Domain Name As shown below, your next step is to enter the primary domain name that will be associated with your SME Server V5 with ServiceLink.
  • Page 37 6.8.2. Configuring Local Network Parameters Your SME Server V5 with ServiceLink needs information about your local network in order to communicate with the other computers on your network. This includes the IP address and the subnet mask on your server’s internal interface. Because your server acts as a gateway and firewall, these will differ from the IP address and subnet mask on the external interface.

  • Page 38: Operation Mode

    Otherwise, unless you have a specific need for some other setting, you can accept the default setting. 6.9. Operation Mode After configuring your SME Server V5 with ServiceLink for your local network, you will see the following screen. This is where you select your server’s operation mode.
  • Page 39 You would select this mode only if you wish to use the server as a gateway, but do not wish to publish any services to the external Internet. Chapter 6. Installing And Configuring Your SME Server V5 with ServiceLink Software...

  • Page 40: Configuring Server And Gateway Mode

    Chapter 6. Installing And Configuring Your SME Server V5 with ServiceLink Software 6.9.3. Option 3: Server-only mode Server-only mode is appropriate if you do not wish to use the gateway capabilities of your server. In this configuration, your server connects only to the local network and does not connect directly to the outside world (although it may connect indirectly through your firewall or another server).

  • Page 41: Server And Gateway Mode - Dedicated

    If it correctly identifies the card, you can proceed using Option 1, "Keep current driver". If it does not, you will need to manually select the driver. Chapter 6. Installing And Configuring Your SME Server V5 with ServiceLink Software...
  • Page 42 Chapter 6. Installing And Configuring Your SME Server V5 with ServiceLink Software 6.11.2. Assigning Your Ethernet Adapters to Network Connection To communicate successfully, your server needs to know which ethernet adapter connects it to the internal network and which adapter connects it to the external network/Internet. Your server will make this designation automatically - the first ethernet adapter (in position "eth0") will normally be assigned to the local, internal network and the second ethernet adapter (in position "eth1") will...
  • Page 43 - only configured to run over an Ethernet connection. Many ISPs that provide ADSL connections use PPPoE as the method of connecting their customers to the Internet over ADSL. Chapter 6. Installing And Configuring Your SME Server V5 with ServiceLink Software...

  • Page 44: Configuring The Server For Server And Gateway Mode - Dialup Access

    Chapter 6. Installing And Configuring Your SME Server V5 with ServiceLink Software If you have a static IP address and your ISP does not offer DHCP or PPPoE, then your ISP will give you the static IP address, subnet mask (or netmask), and the gateway IP address of the device that your server should connect to in order to communicate with the Internet.
  • Page 45 On the other hand, setting the Long connection time will result in users experiencing fewer delays while waiting for the server to reconnect. However, the phone line will used for a larger amount of time. Chapter 6. Installing And Configuring Your SME Server V5 with ServiceLink Software Warning .

  • Page 46: Configuring Your Dhcp Server

    6.13. Configuring Your DHCP Server You now will be prompted regarding DHCP service. Your SME Server V5 with ServiceLink can be configured to provide DHCP service to your internal network. The DHCP server can automatically configure the other computers on your internal network with such parameters as non-routable IP address, subnet mask and gateway IP address.
  • Page 47 In this case the number entered in the "end of range" field needs to be calculated and entered a little differently. If you fall into this category, we recommend you contact Mitel Networks Corporation or a Mitel Networks Corporation partner for assistance.

  • Page 48: Further Miscellaneous Parameters

    ISP’s DNS servers. Note: Your SME Server V5 with ServiceLink contains a fully functional caching DNS server and in almost all cases you will not need to enter the address here for a DNS server. However, some corporate firewalls restrict DNS queries from internal DNS servers.
  • Page 49 Chapter 6. Installing And Configuring Your SME Server V5 with ServiceLink Software Contact e-mail address: Finally, you will have the option of providing a contact e-mail address and name. If you would like to be notified of security updates or new versions of software, we strongly encourage you to provide at least your e-mail address. As the screen indicates, we will only send you notices of updates and no other information.

  • Page 50: The Server Console

    Option 4: Allows you to test your Internet access by sending a small test packet of information to a server on the Internet (located at Mitel Networks Corporation) which will confirm that your server is communicating on the Internet. Option 5: Allows you to smoothly reboot or shut down your server.

  • Page 51: Accessing The Linux Root Prompt

    If you are an expert user and would like to do advanced modifications to the configuration of your server, you can access the Linux operating system underlying the SME Server V5 with ServiceLink software by logging in as the user "root". If your server is displaying the server console and not a login prompt, you can press Alt-F2 to switch to another screen with a login prompt.

  • Page 52: Configuring The Computers On Your Network

    Chapter 8. Configuring the Computers on Your Network 8.1. What Order to do Things For efficiency, we recommend you configure your desktop computers in the following order: Step 1: First, configure one of your desktop computers to work with TCP/IP (using the information in this chapter). Step 2: With TCP/IP up and running on one of your computers, you can now access the server manager over the web and create your employees’...
  • Page 53 Item Description enable DHCP service See section below Note: We strongly recommend that you configure all clients machines using DHCP rather than manually using static IP addresses. Should you ever need to change network settings or troubleshoot your network later, you will find it much easier to work in an environment where addresses are automatically assigned.
  • Page 54 Chapter 8. Configuring the Computers on Your Network Only One DHCP Server It is imperative that no other DHCP server is on your network. If a former DHCP server configured your computers, you should remove that DHCP server from your network. Leave DHCP enabled, and reboot each computer. New IP addresses, netmasks, gateway IP addresses and DNS addresses will be assigned automatically by the server DHCP server.

  • Page 55: Imap Versus Pop3 E-Mail

    After configuring the TCP/IP parameters, you may need to reboot your desktop computer to implement the configuration changes. (For example, most Windows systems need to be rebooted after the TCP/IP configuration has been changed.) Once the settings take effect, your computer will be connected to the server and to the Internet. 8.2.3.

  • Page 56: Configuring Your E-Mail Application

    Chapter 8. Configuring the Computers on Your Network Benefits of POP3 Even when you are not connected to your network, you have access to the e-mail stored on your desktop. IMAP e-mail, in contrast, is designed to permit interactive access to multiple mailboxes from multiple client machines. You manage your e-mail on the mail server over the network.

  • Page 57: Configuring Your Web Browser

    Chapter 8. Configuring the Computers on Your Network dedicated to the incoming e-mail server. Disable POP3 protocol: To disable the POP3 protocol for outgoing mail, click the POP3 checkbox "off". The images below show you the sequence in Netscape. First you choose Preferences from the Edit menu and click on Mail Servers as shown in: If you have not configured a mail server yet, you will need to press the Add...

  • Page 58: Configuring Your Company Directory

    8.6. Configuring Your Company Directory Your SME Server V5 with ServiceLink will automatically create a company directory and update it as you maintain your e-mail accounts. The next chapter explains how to configure this service. Any client program that uses LDAP (Lightweight Directory Access Protocol), such as the address book in Netscape Communicator, will be able to access the directory.
  • Page 59 You will need to enter the following information: Enter the name you wish to give your company directory - any name will do. • The LDAP server is the name of your web server, in the form www.yourdomain.xxx. • The Server Root information can be found on the "Directory" screen in your server manager (more information on this is available •...

  • Page 60: On-Going Administration Using The Server Manager

    Chapter 9. On-going Administration Using the server manager The server manager is a simple control panel that allows you to administer your network. Using the server manager, you perform such tasks as adding or deleting e-mail addresses, setting the system date and time, and creating a starter web page. The server manager is accessed through a web browser by visiting the URL http://www.yourdomain.xxx/server-manager or more simply http://www/server-manager.
  • Page 61 In the next four chapters, we’ll explain each of the administrative functions in the order in which they appear in the frame running down the left side of the screen. The links are grouped together under four headings: Security, Configuration, Collaboration and Miscellaneous.

  • Page 62: Security

    10.2. Remote Access If you’re an advanced user, the SME Server V5 with ServiceLink provides several different ways to access the underlying operating system, either from a computer on your internal network or from a computer outside your site on the Internet. Additionally, you have the ability to access your computer network securely from a remote computer.
  • Page 63 Chapter 10. Security Each of these remote access methods is described below. 10.2.1. ssh If you need to connect directly to your server and login from a remote system belonging to you, we strongly encourage you to use ssh instead of telnet. In addition to UNIX and Linux systems, ssh client software is now also available for Windows and Macintosh systems.
  • Page 64 OpenSSH, included with the SME Server V5 with ServiceLink, is a free version of the ssh tools and protocol. The server provides the ssh client programs as well as an ssh server daemon and supports both the SSH1 and SSH2 protocols. For more information about OpenSSH, visit http://www.openssh.com/.
  • Page 65 To shut down, disconnect your PPTP connection first, then disconnect from your ISP. To protect your network, the SME Server V5 with ServiceLink enforces the use of 128-bit encryption for PPTP connections, rather than the 40-bit encryption provided in earlier versions of Microsoft’s PPTP software. If you are unable to establish a PPTP connection to your server, you should visit http://windowsupdate.microsoft.com/ and download the...

  • Page 66: Local Networks

    10.3. Local networks Your SME Server V5 with ServiceLink provides services to machines on the local network and it gives machines on that network special privileges and access. For example, only machines connected to the local network can access the mail server on your server to send mail.
  • Page 67 If you have questions regarding adding another network, you may wish to contact Mitel Networks Corporation or a Mitel Networks Corporation Authorized Partner for technical support.

  • Page 68: Configuration

    Chapter 11. Configuration 11.1. Set date and time Accessing this section allows you to set the system date and time either manually or using a network time server. Pull-down menus for month and time zone ensure accurate entry. The server manager will reset the time automatically during daylight savings time. There are worldwide time zones with multiple selections for countries with multiple time zones.

  • Page 69: Workgroup

    If you are using a computer on a local network and you wish to access the server via Windows file sharing, it is important that you are logged onto the same workgroup as your SME Server V5 with ServiceLink. This screen allows you to enter the name of the Windows workgroup the server should appear in.

  • Page 70: Directory

    The sample file contains a few examples of setting the system time for each machine and also for mapping a common drive for all Windows client. 11.3. Directory Your SME Server V5 with ServiceLink provides an easy mechanism for creating a company directory. Each time you create or delete an e-mail account, your directory will be automatically updated with the new information. Warning is created with a DOS batch file...

  • Page 71: Printers

    11.4. Printers Your SME Server V5 with ServiceLink enables all users on your network to easily share a printer. The printer can be either locally attached to the parallel port of your server or can be a network printer. All the server needs is some basic information: the printer name (which can be anything you want, as long as it starts with a lower-case letter and consists only of lower-case letters and numbers, with no spaces), a brief description (for example, "the printer down the hall") and the location of the printer - whether it’s...

  • Page 72: Hostnames And Addresses

    Note also that the server printing system does not perform any filtering and passes the print requests directly from the client computers to the printer in the "raw" or "pass-through" machines. For this reason, the SME Server V5 with ServiceLink does not have a list of "supported printers".

  • Page 73: Hostnames And Addresses

    11.5. Hostnames and addresses When you installed your SME Server V5 with ServiceLink, you were asked to provide a name for your system. That name and several other "standard" names are automatically configured in your system’s host table during the installation process. This host table is consulted as part of the name resolution process.
  • Page 74 Chapter 11. Configuration You would first change the location to "Remote" and then enter the IP address of your ISP’s server in the field marked "Global IP". 11.5.1. Creating New Hostnames Creating new hostnames simply involves selecting one of the links at the top of the Hostnames and addresses panel and filling out the appropriate fields.

  • Page 75: E-Mail Retrieval

    Remote hosts: As mentioned in the example earlier, you might want to point a hostname such as "www" to a remote system. While "www" is created by default, you can create other names such as "home", "research", or any other appropriate name. In the form, you simply enter the hostname, choose the domain, and enter the remote IP address.
  • Page 76 Chapter 11. Configuration Your choice of e-mail retrieval mode will depend on the arrangements you made with your Internet service provider: If you have a dedicated connection, set E-mail retrieval mode to "Standard". • If you arranged "ETRN" support with your ISP, choose that setting and then scroll down to the field that asks for the IP •...

  • Page 77: Other E-Mail Settings

    every 15 minutes during standard office hours and every hour outside normal office hours on weekdays or on weekends. The fields allow you to customize those settings. Finally, if you have "multidrop" mail service you need to select the sort method used by the server to decide which user each message should be delivered to.

  • Page 78: Review Configuration

    Chapter 11. Configuration Internet provider’s SMTP server: Normally the server will send outgoing messages directly to their intended destination. If, • however, you have an unreliable connection or are using a residential Internet service, it may be advisable to route e-mail via your provider’s SMTP server.
  • Page 79 Chapter 11. Configuration...

  • Page 80: Collaboration

    Chapter 12. Collaboration 12.1. User Accounts User accounts should be set up for each person in your organization. A user account includes separate, password-protected e-mail and file storage areas. If this is the first time you are setting up user accounts for your organization, you will need to establish what your naming convention will be.

  • Page 81: Groups

    12.1.1. Disabling User Accounts There may be times when you do not wish to delete a user account but instead merely want to disable it. For instance, when an employee leaves the company, you may want to immediately remove their access to the server, but still keep their files or e-mail address active until the information can be examined.

  • Page 82: Pseudonyms

    12.3. Pseudonyms Any user who has an account on your SME Server V5 with ServiceLink will be able to receive e-mail sent to that user ID. For instance, if you have a user named Fred Frog with the user account "ffrog", his primary e-mail address will be "ffrog@mycompany.xxx".

  • Page 83: Information Bays

    12.4. Information Bays The i-bay (information bay) feature of the SME Server V5 with ServiceLink is a simple, very flexible and powerful way for you to share information with others. It is a rich enough feature that we’ve devoted an entire upcoming chapter to discussing i-bays.

  • Page 84: Virtual Domains

    IP address is shared between multiple domains.) When you create a virtual domain using this section of the server manager, your SME Server V5 with ServiceLink will be able to receive e-mail for that domain and will be able to host a web site for that domain.

  • Page 85: Servicelink

    Until ServiceLink is activated, the Status panel will appear as shown in the image below. A mentioned above, you will need to arrange with a Mitel Networks Corporation partner to subscribe to ServiceLink. Once you are subscribed, the Status page will change to show your current status. As shown in the image below, this panel also allows you to...

  • Page 86: Virus Protection

    If a virus is found on a message, the message is quarantined in a special mail folder and notifications are sent out about the virus. For an inbound message, the recipient at your site, the original sender and your Mitel Networks Corporation partner are notified. For an outbound message, only the sender (at your location) and your partner are notified.

  • Page 87: Dns Services

    To view the quarantined messages, we recommend you login to webmail as the "admin" user. You will be then able to view the messages without any code being executed. (Do not open the attachments as doing so can infect your system.) Note: Administrators with Linux experience can also use ssh to the server and login as the "root"...

  • Page 88: Ipsec Vpns

    Mitel Networks Corporation does not guarantee the availability of a domain name and reserves the right to refuse to register any domain name. All ServiceLink users publishing DNS domains must adhere to regulations and rules provided by ICANN and our registrar.
  • Page 89 Chapter 13. ServiceLink From a user perspective, the major difference will be that when you open up (on Windows) your "Network Neighborhood" or "My Network Places", you will now see the servers at the other locations on your VPN. Note that when you establish a VPN using ServiceLink, one SME Server is designated to act as the "primary" server. All user accounts are created on this primary server and users must login with those accounts to access network resources.

  • Page 90: Administration

    14.1. Blades Blades are a new feature in SME Server V5 with ServiceLink which allow you to easily install or remove software modules via the server manager. Using this feature will allow easy customization of your server. You can choose the options required for your particular needs without having to add unnecessary features.
  • Page 91 Ideally you should use Restore from desktop on a freshly installed server. Therefore, if you are planning to do a restore, you should first re-install the SME Server V5 with ServiceLink software and then perform the "Restore from desktop" command.
  • Page 92 Chapter 14. Administration 14.2.3. Verify Desktop Backup File This option allows you to verify that the backup to disk was completed successfully. In rare cases we have found that users ran out of disk space on their client PC while doing the backup to desktop. This options allows you to verify whether or not the backup did in fact complete successfully.

  • Page 93: Reinstallation Disk

    Note that this restore procedure only restores user data and configuration information. It does not restore system files. If you experienced a serious system crash, you should first re-install the SME Server V5 with ServiceLink software and then perform a restore from tape.

  • Page 94: Mail Log File Analysis

    14.4. Mail Log File Analysis If you are using your SME Server V5 with ServiceLink to send and receive e-mail, there are now a number of reports available that can help you analyze your system’s performance. As shown in the image below, the default setting provides basic statistics. If you pop up the menu, however, you will see a range of other options.

  • Page 95: View Log Files

    14.5. View Log Files This panel allows you to view the system log files on you server. As shown in the image below, you select the log file that you want to view and press the "View Log File" button. Without any filter options, you will see the entire log file. You will probably find the log file of most interest to be enter any text in the "Filter Pattern"...

  • Page 96: Miscellaneous

    Chapter 15. Miscellaneous 15.1. Online manual This link will take you directly from the server manager to the online manual available at http://www.e-smith.org/docs/manual/. Note that you must be connected to the Internet to read the online manual. 15.2. Create Starter Web Site If you already have a customized web site, you should not use this section, since it will overwrite your index.htm file.

  • Page 97: Support And Licensing

    15.3. Support and Licensing This section allows you to review the support and licensing terms attached to your SME Server V5 with ServiceLink. It also provides contact information for Mitel Networks Corporation and our Authorized Partners. 15.4. Other Administration Notes Accessing administrative areas of your server via Windows file sharing: To access administrative areas of your server using...

  • Page 98: Information Bays (I-Bays)

    Chapter 16. Information Bays (i-bays) Information bays, or i-bays, are a unique feature built into your SME Server V5 with ServiceLink. i-bays are a powerful, simple, flexible mechanism for creating distinct information-sharing sites. The network administrator can define several characteristics for each new i-bay they create: write access: the administrator can control access to the i-bay by associating the i-bay with a group.

  • Page 99: I-Bay Directories

    16.1. i-bay Directories Each i-bay has three directories - html i-bay’s web page. CGI scripts are tools used in advanced web-site creation and do not need to be discussed here.) the files directory: This directory holds files that can be accessed either locally only or publicly. It can be used for such things as a •...

  • Page 100: Creating An I-Bay

    Chapter 16. Information Bays (i-bays) accessing an i-bay via Windows file sharing and AppleTalk: To access the i-bay using Windows file sharing or AppleTalk, • simply navigate to the server over your network browser (in Windows, this would be via "Network Neighborhood") and select the i-bay you want to enter from those appearing.

  • Page 101: An I-Bay Used As A Customer Site: The Miles Gabriel Art Exposition

    Brief description: This text will appear in various administrative screens and can be a useful reminder of the i-bay content. • Group: Ownership of the i-bay content is assigned to an existing group. The group ownership plays a role in the next setting for •...
  • Page 102 Chapter 16. Information Bays (i-bays) TPV has chosen a naming convention for i-bays that customers can easily remember - first initial, last name. Because it contains important customer information, only the site administrator can save files into this i-bay. To prevent others from accessing the customer’s i-bay, a password is required to enter the site.

  • Page 103: An I-Bay Used As A Shared Network Drive

    example, at midnight tonight he can access his i-bay to show his spouse the design used for his invitations! 16.5. An i-bay Used as a Shared Network Drive Having a shared network drive can be very helpful as a way of storing and sharing documents company-wide. TPV uses an i-bay for a company-wide network drive to hold documents to which all employees should have access.

  • Page 104: An I-Bay Used As An Intranet: The Pagan Vegan "Vegemite

    Chapter 16. Information Bays (i-bays) As you can see in this example, The Pagan Vegan has several files in this directory for company use. Providing a centralized location for company documents (such as expense report templates) ensures that everyone always has access to these documents and uses the most up-to-date version.

  • Page 105: An I-Bay Used To Expedite Processes: Samson's Farms

    Chapter 16. Information Bays (i-bays) want the intranet to be created by a particular staff member and "checked in" by the administrator (write access "administrator only"). The intranet is, of course, viewable only from the internal network. No password is required. To access the intranet, TPV employees use their web browsers to access the URL www.tofu-dog.com/intranet.
  • Page 106 Chapter 16. Information Bays (i-bays) Here’s how the process works: Each week, Mr. Samson updates his online order sheet to include only produce that will be ripe and ready for the next delivery • date. He saves it in ".html" format and e-mails it to The Pagan Vegan’s administrator. Upon receiving the e-mail, TPV’s administrator saves the file directly into the html directory of the "samfarms"...

  • Page 107: An I-Bay Used As Your Customer Download Site

    Chapter 16. Information Bays (i-bays) On the day of delivery, Samson’s shipping staff accesses the i-bay over the Internet, prints out TPV’s order from the samfarms • i-bay, and fills it. 16.8. An i-bay Used as Your Customer Download Site When customers hire The Pagan Vegan to plan events, they need to review a great deal of information - menu options, catalogues from various vendors for event stationary, table-setting rentals, etc.
  • Page 108 Chapter 16. Information Bays (i-bays) TPV set the i-bay for Administrator-only write access, viewable over the entire Internet, with no password required. A customer accesses the site using the FTP client in their web browser to login as the i-bay user name by entering the URL ftp://menus@ftp.tofu-dog.com.

  • Page 109: User File Storage On The Sme Server V5 With Servicelink

    Chapter 17. User File Storage on the SME Server V5 with ServiceLink When you create a user account on your server, this not only creates an e-mail account but also a file directory for that user. This directory is set aside for files that the user would like to store on the server hard drive. It can only be accessed by the user. To access the directory, the user would naviagate to the server via Windows file sharing or AppleTalk.

  • Page 110: Macintosh Os

    Chapter 17. User File Storage on the SME Server V5 with ServiceLink Note that for users who are on a Windows network, the user must be logged onto the network with the name and password associated with the server user account.
  • Page 111 Chapter 17. User File Storage on the SME Server V5 with ServiceLink Note: AppleTalk will work without TCP/IP, but will be slower than AppleTalk over TCP/IP. The next step is to choose a server to connect to via AppleTalk. Click on the Chooser icon in your Apple Menu to bring up a list of file servers to connect to.
  • Page 112 Chapter 17. User File Storage on the SME Server V5 with ServiceLink Use your server user name and password to connect. This screen will pop up only once, as the information typed in will be used for every subsequent login. This includes clicking on the Chooser, your server, and then other volumes to mount them as well.

  • Page 113: Webmail

    Chapter 18. Webmail If you wish, you can configure your SME Server V5 with ServiceLink so that users can access their e-mail via a web interface. Once webmail is enabled, users will be able to access their e-mail from the local network or anywhere in the world via the Internet using any standard web browser (provided it supports Javascript and tables, which almost all browsers do).

  • Page 114: Starting Webmail

    Chapter 18. Webmail 18.2. Starting Webmail To use webmail, a user first needs a valid user account and password on your server. Next, the user opens up a web browser and points it to your server using an address resembling the following URL: https://www.tofu-dog.com/webmail/ The https in the URL indicates this connection uses SSL encryption and provides a secure communication session.

  • Page 115: Logging Out Of Webmail

    Let’s take a quick tour of the Inbox window. In the top left corner is a pop-up menu that shows the list of your available mail folders. In your first webmail session, the only folder choice will be INBOX. As soon as you send an e-mail message, a folder called sent-mail will be created and available in the menu. You can also create additional mail folders at any time.

  • Page 116: Composing Messages

    Chapter 18. Webmail 18.6. Composing Messages To compose a new message, click on Compose in the menu on the left. You should see a screen similar to that below. At the top of the compose screen, your available options include the ability to spell-check the message in your language of choice, or to cancel, save a draft or send the message.

  • Page 117: Deleting Messages

    Reply only to the sender. • Reply to all of the original recipients. • Forward the message to someone else. • Bounce the message to another person (similar to "Forward" but without providing you the opportunity to comment). • Save As - save the message to a text file. •...

  • Page 118: Using Contacts

    Chapter 18. Webmail To do so, check the box next to each message you wish to delete. After that, press the Delete text button directly above or below the list of messages on the left side. You will now see a trash icon next to the checkbox and a line through the messages. As an example, in the image above, our user (ffrog) wants to delete the second and third messages.
  • Page 119 Chapter 18. Webmail In either case, you will find yourself viewing a window that looks like the one below. If this is the first time you have entered the Contacts window, you will not see anything next to the "Select" button. Normally, though, you will see a pop-up menu with all of your contacts in it (as seen in the window above where "bob bbass@e-smith.com "...

  • Page 120: Changing Webmail Preferences

    Chapter 18. Webmail compare the text against the directory. The default is to search for entries where the name is the text you enter, which requires an exact match. You may find it more useful to search for entries where the name contains the search text. A search with "contains" will find names where the search text appears somewhere in the name.
  • Page 121 You have four preferences you can configure: Signature - You may include any text that you wish to appear by default at the bottom of your e-mail messages. Once configured, • it will always appear at the bottom of a Compose or Reply window when you enter that window. You can, however, delete it for a specific message simply by editing the text in the Compose or Reply text window.

  • Page 122: Additional Software

    Chapter 19. Additional Software In the process of developing the SME Server V5 with ServiceLink, we found it necessary to include some additional open source software. While Mitel Networks Corporation does not provide direct technical support for this additional software, its availability on the server may be of benefit to advanced users.

  • Page 123: Introduction To The Ethernet Local Area Network (Lan)

    Appendix A. Introduction to the Ethernet Local Area Network (LAN) A local area network (LAN) is the system of wires and other hardware that connects the computers within your office and allows them to communicate with one another. An ethernet LAN is the most common type. Ethernet refers both to a kind of connection and to a protocol for how Internet data packets travel around your network.

  • Page 124: Dynamic Dns Services

    For this reason, we recommend and support the use of dynamic DNS services only for dedicated connections. Mitel Networks Corporation has tested four dynamic DNS services, of which two are free services and two are commercial services: yi.org (free), dyndns.com (commercial), tzo.com (commercial) and dyndns.org (free). For simplicity, we have preprogrammed the server to work with these services (including pre-installing their client software).

  • Page 125: Proxy Servers

    Appendix C. Proxy Servers The server comes with a proxy server called Squid which can proxy the web (HTTP), FTP and Gopher protocols. Proxy servers temporarily store information from the Internet on the hard drive of the server, allowing other users to access it directly from that hard drive.

  • Page 126: Technical Support

    V5 software from another source it is not supported or warranted in any way. Of course, if you have an unsupported version of the SME Server V5 with ServiceLink, we are glad you are using our product and would welcome your business! You can purchase a subscription from any Mitel Networks Corporation Authorized Partner. For a list of Partners in your area, call +1-888-ESMITH-1 or +1-613-564-8000, or check our web site at http://www.e-smith.com/...

  • Page 127: Servicelink End User License Agreement

    Our changes are effective after we provide you with at least thirty (30) days notice of the changes by posting the changes on our web site or by emailing you the changes. If payment has not been made in a timely manner, Mitel Networks shall have no obligation to provide the ServiceLink Services.
  • Page 128 8. LIMITATION OF LIABILITY - Mitel Networks and/or its respective suppliers may make improvements and/or changes in the ServiceLink Services at any time without obligation to notify any person or entity of such changes. Mitel Networks does not represent or warrant that the ServiceLink Services including the ServiceLink Software and any open source software components will be uninterrupted or error-free, that defects will be corrected, or that the Service Link Services or the server that makes it available, or any open source software components are free of viruses or other harmful components.
  • Page 129 Agreement. Continued use of the ServiceLink Services after any such changes shall constitute your consent to such changes. 14. TERMINATION FOR DEFAULT - Mitel shall have the right to terminate this Agreement immediately for default if you are in default with respect to any material provision of this Agreement (including but not limited to the payment provisions), or if a bankruptcy or insolvency proceeding is filed by or against you or if you make an assignment for the benefit of creditors.
  • Page 130 Appendix E. ServiceLink End User License Agreement that is downloaded to enable the subscription and use of the ServiceLink Service; and any and all copies, modifications, upgrades, enhancements and new releases thereof made or acquired by you. "Subscription Period" begins on the initial date that you connect to the ServiceLink Service and ends on the last date of service as elected by you in the ServiceLink registration form completed with your Authorized Integrator, including any renewals thereof.

  • Page 131: Gnu General Public License

    Appendix F. GNU General Public License TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION 0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it may be distributed under the terms of this General Public License. The "Program", below, refers to any such program or work, and a "work based on the Program"...
  • Page 132 Appendix F. GNU General Public License a) Accompany it with the complete corresponding machine-readable source code, which must be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or, b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more than your cost of physically performing source distribution, a complete machine-readable copy of the corresponding source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software interchange;...
  • Page 133 Appendix F. GNU General Public License through that system in reliance on consistent application of that system; it is up to the author/donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this License.

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