Maintenance And Service; Maintenance: Frequency And Tasks; Maintenance Tasks: Homeowner - Heat & Glo MEZZO-1000-AU Owners Manual Care And Operation

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Maintenance and Service

Any safety screen or guard removed for servicing must be
replaced prior to operating the fireplace.
When properly maintained, your fireplace will give you
many years of trouble-free service. Contact your dealer
to answer questions regarding proper operation, trou-
bleshooting and service for your appliance. Visit www.
heatnglo.com to locate a dealer. We recommend annual
service by a qualified service technician.
A. Maintenance: Frequency and Tasks
The matrix below is an overview of maintenance tasks to
be performed on the appliance. Sections B and C give
details and instructions needed to assist the appropriate
person in performing the tasks.
Task Frequency
Glass Cleaning Seasonally
Doors/Fronts/
Annually
Surrounds
Remote Control Seasonally
Venting Seasonally
Gasket Seal
and Glass Annually
Inspection
Log Inspection Annually
Firebox
Annually
Inspection
Control
Compartment & Annually
Firebox Top
Burner Ignition
Annually
& Operation
B. Maintenance Tasks: Homeowner
Installation and repair should be done by a qualified service
technician only. The fireplace should be inspected before
use and at least annually by a professional service person.
The following tasks may be performed annually by the
homeowner. If you are uncomfortable performing any of
the listed tasks, please call your dealer for a service ap-
pointment.
More frequent cleaning may be required due to lint from
carpeting or other factors. Control compartment, burner
and circulating air passageway of the fireplace must be
kept clean.
CAUTION! Risk of Burns! The fireplace should be
turned off and cooled before servicing.
Heat & Glo • MEZZO-1000-AU, MEZZO-1300-AU, MEZZO-1300ST-AU, MEZZO-1600-AU Owner's Manual • 2304-971 Rev. F • 8/15
To be completed by
Homeowner
Qualified Service
Technician
Glass Cleaning
Frequency: Seasonally
By: Homeowner
Tools Needed: Protective gloves, glass cleaner, drop
cloth and a stable work surface.
WARNING! Handle fixed glass assembly with care.
Glass is breakable. Inspect the gasket to ensure it is
undamaged and inspect the glass for cracks, chips or
scratches.
• Avoid striking, scratching or slamming glass
• Avoid abrasive cleaners
• DO NOT clean glass while it is hot
• Replace as a complete assembly.
• Prepare a work area large enough to accommodate fixed
glass assembly and door frame by placing a drop cloth
on a flat, stable surface.
Note: Fixed glass assembly and gasketing may have res-
idue that can stain carpeting or floor surfaces.
Removing Fixed Glass Assembly
1. Remove the decorative front from fireplace and set
aside on work surface.
2. Locate the glass spring latches that are on the upper
edge of the glass frame of the appliance. See Figure
4.1.
3. Use both index fingers to release spring latches. See
Figure 4.1.
4. Allow glass to tilt forward. Grasp glass on the upper
return lip of glass frame and lift up and out. The glass
should lift easily out of the bottom retaining lip.
Cleaning Fixed Glass Assembly
• Clean glass with a non-abrasive commercially available
cleaner.
- Light deposits: Use a soft cloth with soap and water
- Heavy deposits: Use commercial fireplace glass
cleaner (consult with your dealer)
• Carefully set fixed glass assembly in place on fireplace.
Hold glass in place with one hand and secure glass
latches with the other hand.
• Reinstall door or decorative front.
Replacing Fixed Glass Assembly
1. Locate retaining lip on lower front face of firebox.
2. Place glass assembly into retaining lip end. Tilt top of
glass assembly toward fireplace.
3. Assure proper left and right placement of glass and
engage all four spring latches.
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