Summary of Contents for Mitel A6867i
- Page 1 Poste A6863i Systèmes de communications A5000 A6867i - User’s Guide AMT/PUD/TR/0145/1/2/EN 01/2015 ...
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Page 3: Table Of Contents
Contents Description of the terminal ......1 The Menu/Ident key ........3 Alphanumeric keypad . - Page 4 Contents Using the trace function ........18 Calls logs .
- Page 5 Contents The multi-line function ......34 Communicating with the multi-line function ....35 The supervision function.
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Page 6: Description Of The Terminal
Description of the terminal Message indicator: it flashes to indicate an incoming call, a correspondent on hold, or a waiting message. 6 programmable keys with associated indicator lights: You can ask your system manager for advice on how to program these keys with the most frequently used functions. - Page 7 Description of the terminal Directory key: for saving in your personal directory your most frequently used internal or external numbers (up to 200 names). Browser: • The key is used to browse through the lists; the key is also used to display the next line in some menus. •...
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Page 8: The Menu/Ident Key
Description of the terminal Mute key: used to cut the microphone so the correspondent no longer hears the conversation (the associated indicator light blinks). Adjust the listening volume of the: • Handset • Headset • Ringer • Hands-free system. Alphanumeric keypad: for dialling some numbers or writing some texts. -
Page 9: Alphanumeric Keypad
Description of the terminal Alphanumeric keypad The alphanumeric keypad is used to enter texts. The input is based on key correspondence with letters or signs. When a text input is proposed: • Select the character you want by pressing the corresponding key successively. -
Page 10: The Screen
Description of the terminal The screen The content of the screen varies according to the terminal and guides you in your searches by displaying the context keys. Follow the instructions. In idle mode, the screen indicates: • The terminal ID •... -
Page 11: Expansion Modules
Description of the terminal Expansion modules Your terminal features some expansion modules which complete your terminal with a num- ber of programmable keys which vary according to model. Using an expansion module will enable you to have an immediate view of the programmed keys (supervision, multi-key, multi-line, filtering keys, etc.) regardless of whether the termi- nal is idle or engaged in a call. -
Page 12: Call Modes
Call modes Your telephone proposes various call modes suited to your activities. These features complete the standard handset mode (or discreet mode): lifting the handset to answer or make a call and replacing the handset to end a call. Using the hands-free mode Handsfree mode lets you make or answer a call without lifting the handset. -
Page 13: Adjusting The Listening Volume Level
Call modes Switching from handset mode to hands-free mode You are discussing in handset mode: • Press the handsfree key then hang up. -> The conversation continues in handsfree mode. The handsfree key indicator light goes on. At the end of the conversation, press the End key. Adjusting the listening volume level No matter the mode used (handset mode, handsfree mode, or headset mode), the listening volume is adjustable (8 levels). -
Page 14: Making A Call
Making a call There are several ways to make a call, depending on whether the called party's number is new or has already been stored by the terminal. The procedures for calling the parties whose numbers have been stored in the logs are explained in the chapters dedicated to these features. -
Page 15: Calling From Call Logs
Making a call Calling from call logs You can call a correspondent whose details have been stored in any of the call logs: The call logs are described in Chapter “Calls logs”, page 19 Calling an operator (switchboard) To reach the person in charge of call distribution: Dial on the keypad. -
Page 16: Using The Automatic Callback Function
Making a call Using the automatic callback function You are calling an internal correspondent but he is busy and does not answer. You can ask that he be called back automatically. Enabling automatic callback 1 - Press the context Menu key. -
Page 17: Receiving A Call
Receiving a call During an incoming call, the terminal rings and the message indicator light blinks. If the caller is stored in any of the directories (internal or external ), the display indicates the associated name. Adjusting the ringer volume You can adjust the ringer volume during the ringing phase. -
Page 18: During A Call
During a call Using the mute function A call has been set up with a correspondent and you wish to have a confidential conversation without the correspondent hearing you: Deactivate the microphone: Press Mute. -> The handset microphone is deactivated; the indicator light associated with the key blinks. -
Page 19: Swapping A Call Between Two Terminals In The Same Association
During a call On the second, idle terminal (A67xxxi series): Menu 1 - Press the context Menu key. Recover parking 2 - Press the key to display Recover parking then press Select to confirm. 3 - Dial the number of the terminal on which you have executed the Parking function then click to confirm. -
Page 20: Transferring A Call
During a call Transferring a call You are communicating with a correspondent and you wish to transfer the call to another terminal: Xfer 1 - Press the context Xfer key or the key. 2 - Dial the extension number. Dial 3 - Press Dial. -
Page 21: Calling A Second Correspondent
During a call Calling a second correspondent You are in the middle of a call with a party and you want to call a second party, inside or outside the company. 1 - Press L2. -> Your first correspondent is put on hold. 2 - Dial the number of the second correspondent. -
Page 22: Answering A Second Call
During a call Answering a second call You are on line with a correspondent and receive a second call (a new line key flashes). • Press the flashing line key (L2 for example) to take the second call (the first correspondent is put on hold). You can switch from one call to the other or set up a three-way conference. -
Page 23: Setting Up A Conference During An Enquiry Call
During a call Setting up a conference during an enquiry call You are engaged in an enquiry call (with one correspondent online and another on hold). You wish to set up a three-way conference. 1 - Press the context Conf key or the key. -
Page 24: Calls Logs
Calls logs Four lists are available in the Calls logs menu: • The missed calls log: unanswered calls • Incoming calls log: calls you have answered • Outgoing calls log: calls you have made • The complete log: all the incoming and outgoing calls. You can automatically call back a stored number while viewing a log. -
Page 25: The Missed Calls Log
Calls logs The missed calls log When you fail to answer your calls, a message on the screen informs you about the number of missed calls. To see the missed call(s), press the quick-access missed-calls-log key Note: When you answer a call from a number saved in the missed calls log, this number is deleted from the list. -
Page 26: Speed Dial
Speed dial This function is used to save a number on a programmable key. You can call your correspondent by pressing the programmed key. Saving a number on a keypad key On the keypad: 1 - Press and hold down (for 3 seconds) a key not yet programmed on the numeric keypad. -
Page 27: Changing Or Deleting The Programming On A Key
Speed dial Changing or deleting the programming on a key 1 - Press the Options key. Dialpad 2 - Using the browser, select the Dialpad menu. 3 - Select the ( option Speed Dial Edit . Speed Dial Edit 4 - Press Select to confirm. -
Page 28: Call Forwarding
Call forwarding If absent or busy, you can forward your calls to another terminal, an external number (GSM number, for instance) or to your voice mailbox This function can also be programmed through feature codes. They are described in Section “Forwarding your calls through feature codes”, Page 25. Forwarding a call Menu 1 - Press the context... - Page 29 Call forwarding press Select to confirm. Choose the forward destination. You will now choose the forward destination. • To forward calls to a subscriber: To subscriber 5 - Select the option To subscriber then press Select confirm. 6 - Dial the extension number. In case of error, correct it by pressing Backspace.
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Page 30: Cancelling All Forwarding Operations
Call forwarding Cancelling all forwarding operations Menu 1 - Press the context Menu key. Forwarding 2 - Select Forwarding then press Select to confirm. 3 - Select Delete all forwards to cancel all the previously Delete all forwards programmed forwarding operations. Cancel a forward Menu 1 - Press the context... -
Page 31: Overriding Call Forwarding
Call forwarding Immediate forward to voicemail * 2 5 • Press successively the keys * 2 5 or . -> All calls are immediately forwarded to voicemail. Forward on no answer to voicemail * 2 6 • Press successively the keys * 2 6 or . ->... -
Page 32: Personal Directory
Personal directory You can save in your personal directory your most frequently used internal or external numbers (up to 200 names). The records are classed in alphabetical order. Creating a record in the personal directory 1 - Press the Directory key (See "Description of the terminal"... -
Page 33: Accessing And Calling From The Personal Directory
necessary. 6 - Press the context Save key. The new number is displayed on the list. Accessing and calling from the personal directory 1 - Press the Directory key (See "Description of the terminal" on page 1.). -> The existing recordings are displayed in form of a list on the left side of the screen. -
Page 34: Deleting A Record Or All Records From The Personal Directory
Deleting a record or all records from the personal directory You have selected a record from your directory (See "Accessing and calling from the personal directory" on page 28.). • To delete the selected record: 1 - Press the context Delete key. -
Page 35: Voicemail
Voicemail The voicemail helps you to manage your calls when you are absent or simply when you do not want to be disturbed. For the voicemail system to be able to record your messages, you must configure and personalize your voice mailbox, then forward your calls. You must activate call forwarding to voicemail so your calls can be forwarded to it. -
Page 36: Activating Call Forwarding To Your Voicemail
Activating call forwarding to your voicemail To activate call forwarding to your voicemail, see Chapter “Call forwarding”, Page 23. Consulting new messages Terminal idle: the message indicator blinks and displays the symbol informing you that you have one or more unread messages in your voicemail box. You want to consult your voicemail: Press the context VoiceMail... -
Page 37: Multi-Key Function
Multi-key function A multi-key programmed terminal has only one directory number, but has personalised keys to enable it to process several calls at the same time. Therefore, you can answer your parties as the calls arrive and display the calls on hold. The number of personalised keys must be equal to the number of calls you wish to have at the same time. - Page 38 Switching from one party to the other To change from one correspondent to the other, just press successively the blinking programmed key. Releasing a correspondent: To release one of the correspondents (the one with whom you are talking): Leave • Press End to release the ongoing call then the line key of the correspondent with whom you wish to resume the call (L1for Off-hook example).
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Page 39: The Multi-Line Function
The multi-line function A multi-line terminal has several directory numbers*. Each directory number is stored on a programmable key. This function is mainly used to program on the same set: - A standard number that you give to everyone. - A private number that you only give to some people; this can also be a backup number. Examples: For a manager, - an unfiltered private number... -
Page 40: Communicating With The Multi-Line Function
Communicating with the multi-line function The multi-line function has been stored on at least two programmable keys on your terminal (one key per line). Answering a call: When a call arrives on your terminal set to multi-line, the indicator light associated with the personalised key blinks, and the caller ID appears on screen. -
Page 41: The Supervision Function
The supervision function Programming on your terminal the supervision of a set of terminals enables you to: • Know the status of supervised terminals (free, called, busy) • Quickly pick up calls on these terminals • Call these terminals directly. Note: this function will be programmed by your system operator. - Page 42 Transferring an incoming call to the supervised terminal You are in communication on L1 with a party and you want to transfer the call to the supervised terminal: Xfer 1 - Press the context Xfer key. 2 - Press the supervised programmed key then hang up. Superv.
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Page 43: Filter Function
Filter function Filter function Filtering enables a "filtered" terminal to forward calls to a "filtering" terminal while monitoring the forwarded calls. It requires using two programmable keys on the Filtering terminal and two programmable keys on the Filtered terminal: • One key for activating or deactivating filtering •... - Page 44 Filter function • Press the blinking line key (L1 for example). You can also press key or lift the handset. If you are already on line, the same message appears and you hear a beep: • Press the new blinking line key (L2 for example). Transfer the inbound call to the filtered set: You wish to transfer the intercepted call to the filtered terminal.
- Page 45 Filter function Transfer the incoming call to the filtering terminal: You have intercepted a call meant for you and you wish to transfer it to the filtering terminal. 1 - Press a free line key (L2 for example). 2 - Press the supervision key corresponding to the filtering Filterer superv.
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Page 46: Login / Logout Function
Login / Logout function At the moment, you are occupying an office equipped with a general-purpose terminal (not assigned to a subscriber). You can take your calls, programmed forwards as well as the language associated with your subscriber number from there. When you get back to your office, you will use the same procedure to retrieve your calls on your own terminal, as well as its configuration (forwards, programmable keys, terminal settings, etc.). -
Page 47: Configuration Options
Configuration options You will find in the appendix the list of all the options offered by the system (See "Menu options" on page 50.), as well as links to the chapters handling the item. For terminals without Menu/Ident key, the feature code allowing the use of these options is also described. - Page 48 Configuration options Note: the request is immediately taken into account. -> The idle screen displays the message "Tel. locked". The terminal is locked, but you can call an internal correspondent. Note: to lock your terminal, you must first enter a personal password, for it will be required to unlock it (See "Changing the subscription password"...
- Page 49 Configuration options Standby mode* You wish to step out whereas some colleagues have activated call forwarding or filtering to your terminal. This function allows these calls to be temporarily forwarded to the owners so callers are not penalised. If you are part of a hunt group, your terminal will be excluded from this.
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Page 50: General Settings
Configuration options General settings The general parameters are accessible by successively selecting Menu>Settings>General. Viewing the terminal ID This option displays the subscriber's directory number and Own id identity. It also indicates the system to which the terminal is attached. Changing the subscription password This option is used to modify the password saved in the system. -
Page 51: Terminal Settings
Terminal settings Your terminal offers some settings options which you can use to personalise it. Accessing settings options 1 - Press the Options key to access the terminal options. 2 - Use the navigation keys to select the settings to make, and key to confirm your choice (equivalent of the context Select or Save key). - Page 52 Terminal settings Headset -> Headset volume adjustment: without application for this terminal. -> DHSG: to be activated according to headset model. Ring tones Select any of the 15 ring tones or the Mute option. Tone set Define the type of tones according to your country: - 47 -...
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Page 53: Setting The Display
Terminal settings Setting the display Go to the Display ) menu. Home screen mode: -> Use the navigation buttons to change the desired Home screen mode -> Press the key to highlight Screen Saver Timer: enter in seconds the screen saver timeout Brightness ->... -
Page 54: Other Options
Other options In the terminal options, other menus can be used to obtain some information or to change the terminal status. Telephone status This menu gives information about the terminal's computer configuration. SysInfo key is reserved for the administrator. Choosing a language If the Menu/Ident key is available on your terminal, it is better to use the menu option (See "Changing the language"... -
Page 55: Appendices
Appendices Appendices Menu options The table below shows the menu tree structure, accessible via the system key Menu when the terminal is idle. The available options are used to deploy the functions offered by the system. All the functions are described in the table below: Some of them are not accessible from your terminal. - Page 56 Appendices Settings • Calls • Forwarding Same as forwarding • Alarm “Configuration options”, Page 42 • Lock • Do not disturb • General standby • Group deactivation • Remote forward • General • Own id “Configuration options”, Page 42 • Password •...
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Page 57: Glossary (Terms You Need To Know)
Appendices Glossary (terms you need to know) Conference call Three-way call from a call with two parties. Filtering Used to forward calls meant for a "filtered" terminal to a "filterer" terminal. Intercept group Group of sets associated to the same group and authorised to intercept calls intended for this group. -
Page 58: Troubleshooting Check
Appendices Troubleshooting Check... Fault detected Possible causes No display Check that the set is connected to the line (dial tone in the earpiece). Check the cord to connect to the line. Check that the other sets in the installation are working. Check the screen contrast setting.