Factory Resetting - Cisco TelePresence System Codec C40 Administrator's Manual

Cisco TelePresence System Codec C40/C60 and Profiles using C40/60
Contents

Factory resetting

If you have to reset your video system to its default factory
settings, we recommend that you use either a Touch
controller or the web interface. If neither of these methods
are available, you can connect to the system's standard serial
interface and issue a factory reset command.
The remote control and on-screen menu do not give access
to factory reset.
When factory resetting the video system the following
happens:
• The call logs will be deleted.
• Passwords will be reset to default.
• All system parameters will be reset to default values.
• All files that have been uploaded to the system will be
deleted. This includes, but is not limited to, custom
backgrounds, certificates, the favorites list (My contacts)
and the inactive software image.
• Release keys and option keys will not be affected.
• The system restarts automatically after the reset.
It is not possible to undo a factory reset.
If you want to backup your current configuration
before you factory reset the unit, open a web browser
and follow these steps:
• Enter the IP address of the video system in the
address bar and sign in.
• Navigate to Maintenance > Backup and
• Click Take backup and follow the instructions to
save the file on your computer.
D14636.10 Profile C60-C40 and Codec C60-C40
Introduction Web interface
Touch
1. Tap gently on the Touch screen if the unit is in sleep
mode.
2. Navigate to
Reset.
3. Tap the
The system reverts to the default factory settings and
restarts automatically. This will take a few minutes.
The system confirms the factory reset by displaying a
notification on the main screen when up and running
again. The notification disappears after approximately
10 seconds.
Web
Tap
controller to find the system's IP address (IPv4
or IPv6).
1. Open a web browser and enter the IP address of the
video system in the address bar.
2. Navigate to
3. Read the provided information carefully before you click
Perform a factory
4. If you are sure you want to perform a factory reset, click
the red
The system reverts to the default factory settings and
restarts automatically. This will take a few minutes.
The system confirms the factory reset by displaying a
Restore. notification on the main screen when up and running
again. The notification disappears after approximately
10 seconds.
Administrator Guide TC6.1, APRIL 2013.
System settings
Settings ( ) > Administrator Settings >
Factory Reset button.
Settings ( ) > System Information on the Touch
Maintenance > Factory Reset.
reset.
Reset button.
131
Setting passwords
Serial inter-
face
You have to connect to the video system's COM port with a
serial cable. The serial port is enabled as a default, but it may
have been disabled.
The connection parameters for the COM port are as follows:
• Data bits: 8
• Parity: None
• Stop bits: 1
• Flow control: None
• Baud rate: The default value is 38400 bps, but it may
have been changed
You can read more about the system's serial port settings in
the ► System settings chapter.
1. Login as admin (administrator rights).
2. Issue the following command:
xCommand SystemUnit FactoryReset Confirm: Yes
You will see the following text:
*r FactoryResetResult:
**end
OK
The system will revert to the default factory settings and
automatically restart. This will take a few minutes.
The system confirms the factory reset by displaying a
notification on the main screen when up and running
again. The notification disappears after approximately
10 seconds.
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