AT&T 3800 Self-Installation Manual

Having trouble?
What is your service activation date?
Do not attempt to install your services until
8pm
2pm on the date provided to you by AT&T.
You can find this date on your packing slip.
Still having problems? Many issues can be resolved with three simple steps:
1. Check your connections.
Verify that cables and cords on all devices are connected as specified in step
an audible "click" when secure. If connections are secure and you are still unable to connect to the
Internet, try another phone jack. Make sure the phone jack has a dial tone.
2. Power down, power up.
Unplug the power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway unplugged for
15 seconds and plug it back in.
3. Wait for blinking indicator lights.
Wait for blinking indicator lights to turn solid green (may take up to two minutes), then attempt to
access the Internet.
Specific issues
I have a home security system, health alarm,
or water meter monitor.
You will need special installation assistance. Call
1.800.288.2020 to schedule an appointment with
an AT&T U-verse service technician or call your
monitoring provider. Additional charges will apply for
professional installation services from an AT&T U-verse
service technician.
Additional U-verse information
Manage your account:
Go to att.com/myatt to manage your U-verse account.
You can also visit att.com/manage to download the app.
Check out the User Guide online:
Visit att.com/userguides to find an electronic version of
this guide (ATT141610886-3 PnP 3800 CSI INST GUIDE)
and other support information.
Need more help?
Visit att.com/uversesupport
Call us at 800.288.2020 and ask for "U-verse technical support."
©2015 at&t Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587 All rights reserved. AT&T, the AT&T
logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies.
Here are a few common issues to check:
Did you activate your services?
You must complete activation for your
Internet and Voice services to work correctly.
3
See step inside.
1 . Cables usually make
My Power indicator light turns amber during the
power up sequence.
Don't worry. This is a normal part of the power up
sequence—just remember not to unplug the power
cord or green data cable when the light is still amber.
At the end of the sequence, the Broadband and Service
indicator lights will be solid green.
¿Habla español?
Por favor visite att.com/uverseguias para ver la
informacion en español. También pueden ver la siguiente
guía: ATT141610886-3 (PnP 3800 CSI INST GUIDE) para
más detalles.
AT&T U-verse
High Speed Internet
Before installation:
Do not attempt to install your
service until 2pm your service
activation date. You can find
this date on your packing slip.
Get started
Before you begin:
1. Check your service activation date.
Do not attempt to install your services until
8pm
2pm on your service activation date. You
can find this date on your packing slip.
In the box:
Quick Guide
Packing slip with
Yellow Ethernet cable
activation date
911
acknowledgment
terms of service
Power Cord
2 parts
911 Acknowledgment form
Terms of Service
Voice User Guide
HSIA Quick Guide
911 stickers
Voice and
®
self-
installation
guide
Total approximate installation time: 30 minutes
2. Do you have a security system, health
alarm, or water meter monitor?
You will need special installation assistance. See
Specific issues
on the back of this guide for
more information.
Also needed:
at&t U-verse
Terms of Service
Your 4-digit passcode.
You received a separate
letter confirming the 4-digit
passcode you designated
when placing your order.
HSIA
Quick Guide
Quick Guide
Reminder:
· Your gateway does not contain
a battery backup
· Battery backup is available for purchase
from third party manufacturers and
AT&T U-verse
retailers to keep you connected in the
event of a power failure. Visit
att.com/batterybackup
for more information
(PnP 3800 CsI Inst GUIdE)
02/15
FPO
ATT100070695
att141610886-3