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If you are charging the device during data transfer
and the computer enters sleep mode, standby
mode or hibernation, the device will be unable to
charge, and the battery may drain. When charging
the device via computer, confirm that your
computer is on, and completely charge the device
before using it.
Touchscreen
The Digital Paper device does not wake up or start
immediately.
When using the device in an environment that is too
cold, the screen may change at a slower speed.
Use the Digital Paper device within the
recommended temperature range of 5 °C (41 °F) to
35 °C (95 °F).
The touchscreen does not respond.
Reset the device (page 60).
Characters are not displayed.
Some user-defined characters or special symbols
may not be displayed.
The touchscreen responds slowly.
If the touchscreen becomes dirty, it may not
function correctly. Clean the touchscreen with a soft
cloth, such as a cleaning cloth for eyeglasses.
Cannot pinch in or out.
The touchscreen may not respond if other fingers
are in contact with the screen.
The stylus tip position and the mark it makes are
offset.
Check the pen grip style settings. Press the
(Home) button, tap [Settings] [System
Management] [Pen Settings] [Pen Grip Style] to
check the settings.
Adjust the position of the stylus tip. Press the
(Home) button, tap [Settings] [System
Management] [Pen Settings] [Advanced
Calibration] to check the settings.
Wireless Connectivity
Wi-Fi connection
The Digital Paper device does not connect to the Wi-
Fi network.
The network feature could not be turned on
because the remaining battery power is too low.
Charge the device for a few minutes, then try again.
Make sure that Wi-Fi is turned on and check the
signal strength of the access point.
Tap [Wi-Fi Settings] [Scan] to select an available
access point.
Make sure that the security method (WEP, WPA/
WPA2 PSK, 802.1x EAP), the static IP address and the
proxy settings are correct.
The access point is using an unsupported security
method or encryption key.
Public Wi-Fi networks may require a user ID and
password. In this case, you must enter a correct user
ID and password to establish a network connection.
The access point has the MAC address filter
enabled. To check the MAC address, press the
(Home) button tap [Settings] [About] [Device
Information]. Make sure that this MAC address is
accepted by the access point.
The Wi-Fi network settings of the access point are
not correct. Adjust the settings as described in the
manuals that came with the access point and in any
information provided by the network administrator.
The device is too far from the access point. Move it
closer to the access point and scan again.
Obstacles such as walls, metal or concrete between
the device and an access point may adversely affect
the connection. Try moving the device to a different
location and scan again.
There is other equipment nearby using the 2.4 GHz
frequency band (such as a cordless phone, a
microwave oven, or Bluetooth computer
equipment). Move the equipment away or turn it
off.
The Wi-Fi network service is temporarily not
available or degraded. Check with the network
administrator for the status.
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