Axis Q7424–R Mk II User Manual
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Axis Q7424–R Mk II User Manual

Video encoder
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AXIS Q7424–R Mk II Video Encoder
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Summary of Contents for Axis Q7424–R Mk II

  • Page 1 AXIS Q7424–R Mk II Video Encoder User Manual...
  • Page 2 Axis Communications AB. See Contact Information on page 3 . also be useful when developing shell scripts and applications. Later versions of this document will be posted at www.axis.com. See also the Electromagnetic Compatibility (EMC) product’s online help, available through the web-based interface.
  • Page 3 IEC/EN/UL 60950-1. Battery The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power supply for its internal real-time clock (RTC). Under normal conditions this battery will last for a minimum of five years.

  • Page 4: Safety Information

    AXIS Q7424–R Mk II Video Encoder Safety Information Safety Information Hazard Levels DANGER Indicates a hazardous situation which, if not avoided, will result in death or serious injury. WARNING Indicates a hazardous situation which, if not avoided, could result in death or serious injury.

  • Page 5: Table Of Contents

    AXIS Media Control (AMC) ........
  • Page 6 AXIS Q7424–R Mk II Video Encoder Table of Contents Advanced ............

  • Page 7: Hardware Overview

    AXIS Q7424–R Mk II Video Encoder Hardware Overview Hardware Overview 9 10 11 12 13 LED indicator power LED indicator status LED indicator network Mounting holes Video input connectors SD memory card slot I/O connector Audio connectors SFP connector 10 RS485/RS422 connector...
  • Page 8 AXIS Q7424–R Mk II Video Encoder Hardware Overview The unit can only use one Network interface, either an SFP module or RJ45 connector. SFP module has higher priority than the RJ45 connector. NOTICE TICE TICE The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall be intended for their specific use.

  • Page 9: Led Indicators

    AXIS Q7424–R Mk II Video Encoder Hardware Overview • Connecting to an AXIS Video Hosting System service. See page 48. To connect, press and hold the button for about 3 seconds until the Status LED flashes green. • Connecting to AXIS Internet Dynamic DNS Service. See page 48. To connect, press and hold the button for about 3 seconds.

  • Page 10: Access The Product

    To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted. The Axis product includes one (1) H.264 decoder license for viewing video streams and one (1) AAC audio license. The licenses are automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed copies.

  • Page 11: Set The Root Password

    Set the Root Password To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root Password dialog, which opens when the product is accessed for the first time.
  • Page 12 2. Under Action Buttons, select Show manual trigger button. AXIS Media Control viewer toolbar The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 15 for more information. The toolbar displays the following buttons: The Play button connects to the Axis product and starts playing a media stream.
  • Page 13 Microphone button – Click to mute or unmute the microphone. In Simplex - speaker only mode, the Microphone and Talk buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission. Use the slider to control the volume of the speakers and the microphone.
  • Page 14 AXIS Q7424–R Mk II Video Encoder Access the Product Important In an environment with varying light conditions it is recommended to use the Brightness bar instead of the Iris bar to adjust image brightness since changing the brightness level will not disable auto iris (automatic exposure).

  • Page 15: Media Streams

    Note also that all multicast viewers count as one unicast viewer in the maximum total of 20 simultaneous connections. AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the AMC Control Panel, can be changed and the options disabled, to suit specific requirements.

  • Page 16: Alternative Methods Of Accessing The Video Stream

    AXIS Q7424–R Mk II Video Encoder Media Streams The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s Manual for more information. The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from: •...

  • Page 17: Access Audio Streams

    • The Axis product supports QuickTime 6.5.1 and later. • QuickTime may add latency to the video stream. • It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee this.

  • Page 18: Set Up The Product

    Set Up the Product Set Up the Product The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in the top right-hand corner of the Live View page. •...

  • Page 19: Video And Audio

    Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest frame rate possible under the current conditions.

  • Page 20: Quad Stream

    The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on bandwidth requirements in some cases, but may also have an adverse affect on image quality. The Axis product supports the following H.264 profile(s): •...

  • Page 21: Camera Settings

    To select a default stream profile for the Live View page, go to Setup > Live View Config. Camera Settings The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product. Image Appearance To change Image Appearance go to the menus under Setup >...
  • Page 22 For more information about privacy masks, see Privacy Mask on page 23. To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the maximum image resolution.

  • Page 23: Privacy Mask

    Privacy masks cannot be bypassed using the VAPIX® application programming interface (API). The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and indicates if they are enabled.

  • Page 24: Set Up Audio

    Half-duplex - Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit audio using the Live View page, use the Talk and Listen buttons, see AMC Audio Controls on page 12.

  • Page 25: Audio Clips

    To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information, see Events on page 36.

  • Page 26: Configure The Live View Page

    Viewer Settings To configure options for the viewer, go to Live View Config > Viewer Settings. • Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video image in your browser.
  • Page 27 Select Enable recording button to enable recording from the Live View page. This button is available when using the AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control (AMC) on page 15.

  • Page 28: Ptz (Pan Tilt Zoom)

    AXIS Q7424–R Mk II Video Encoder PTZ (Pan Tilt Zoom) PTZ (Pan Tilt Zoom) Preset Positions A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of the following values: •...

  • Page 29: Advanced

    Light Control Video Source • Extended Driver Specific Settings for Video Source For download and installation information about PTZ drivers for your Axis product please visit www.axis.com/techsup/ Controls Advanced PTZ settings can be configured under PTZ > Advanced > Controls.

  • Page 30: Install Ptz Driver

    60 seconds after the last PTZ control command. 2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 36). The event will immediately be placed first in the queue except when an administrator is in control.

  • Page 31: Detectors

    Motion Detection Parameters on page 32. Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected. Possible actions include uploading images and start recording. For more information, see Set Up Action Rules on page 36.
  • Page 32 AXIS Q7424–R Mk II Video Encoder Detectors Note • Using the motion detection feature may decrease the product’s overall performance. • The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the camera will also change the position of the Motion Detection Window.

  • Page 33: Audio Detection

    Audio Detection The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.

  • Page 34: Applications

    Manual installation — obtain the license key from the application vendor and upload the key to the Axis product To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under System Options >...
  • Page 35 AXIS Q7424–R Mk II Video Encoder Applications If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory default, see Reset to Factory Default Settings.

  • Page 36: Events

    Convert Event Types to Action Rules If the Axis product is upgraded to firmware version 5.40 or later, it is recommended to convert Event Types to Action Rules. The legacy user Event Types in the camera will continue to work but will not be visible in the user interface of the camera. The Event Types need to be converted to Action rules to become visible in the user interface.
  • Page 37 AXIS Q7424–R Mk II Video Encoder Events For more information, see the online help Triggers Available action rule triggers and conditions include: • Applications – Use installed applications to trigger the rule. See Applications on page 34. • Detectors Audio Detection – Trigger the rule when audio is detected. See Audio Detection on page 33.

  • Page 38: Add Recipients

    AXIS Q7424–R Mk II Video Encoder Events System Ready – Trigger the rule when the product has been started and all services are running. This can for example be used to send a notification when the product restarts. • Time Recurrence –...
  • Page 39 Optionally, select Use encryption to send emails over an encrypted connection. The server certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates, see Certificates on page 45.

  • Page 40: Create Schedules

    AXIS Q7424–R Mk II Video Encoder Events Create Schedules Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside office hours. Use one of the predefined schedules or create a new schedule as described below.

  • Page 41: Recordings

    Continuous Recording The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage on page 52. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.
  • Page 42 AXIS Q7424–R Mk II Video Encoder Recordings 5. Click Save to save and start the recording.

  • Page 43: Languages

    Languages Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click the Upload Language button.

  • Page 44: System Options

    IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
  • Page 45 4. Set the HTTPS Connection Policy for the different user groups. 5. Click Save to enable the settings. To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol and http:// for the HTTP protocol.

  • Page 46: Date & Time

    2. Click Install certificate and upload the certificate. Audio Support Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure audio settings, see Set Up Audio on page 24.

  • Page 47: Network

    IPv4 Address Configuration By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are configured under System Options > Network > TCP/IP > Basic.
  • Page 48 5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar. 6. Open a browser and type http://<IP address> in the Location/Address field. For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support web at www.axis.com/techsup Note •...
  • Page 49 Host Name Configuration The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS name. The host name is configured under System Options > Network > TCP/IP > Advanced.
  • Page 50 SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
  • Page 51 To use SNMP v3, HTTPS must be enabled, see HTTPS on page 44. To enable SNMP v3, check the box and provide the initial user password. Note The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see Reset to Factory Default Settings on page 56. UPnP The Axis product includes support for UPnP .

  • Page 52: Storage

    To prevent corruption of recordings, the SD card should always be unmounted before it is ejected. The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual mount is only required if the card has been unmounted and not ejected and re-inserted.

  • Page 53: Ports & Devices

    6. Click Connect. To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools. To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings older than and select the number of days or weeks.

  • Page 54: Maintenance

    The Axis product provides several maintenance functions. These are available under System Options > Maintenance. Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current settings.

  • Page 55: Advanced

    For more information, see www.axis.com/developer File Upload Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go to System Options > Advanced > File Upload. Uploaded files are accessed through http://<ip address>/local/<user>/<file name> where <user> is the selected user group (viewer, operator or administrator) for the uploaded file.

  • Page 56: Reset To Factory Default Settings

    AXIS Q7424–R Mk II Video Encoder System Options Reset to Factory Default Settings Important Reset to factory default should be used with caution. A reset to factory default will reset all settings, including the IP address, to the factory default values.

  • Page 57: Troubleshooting

    To upgrade the product’s firmware: 1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website at www.axis.com/techsup 2. Go to Setup > System Options > Maintenance in the product’s webpages.

  • Page 58: Symptoms, Possible Causes And Remedial Actions

    Troubleshooting 5. Reinstall the product, referring to the Installation Guide. If the emergency recovery procedure does not get the product up and running again, contact Axis support at www.axis.com/techsup/ Symptoms, Possible Causes and Remedial Actions Problems setting the IP address Try the installation again.
  • Page 59 Check with your network administrator to see if there is a firewall preventing viewing. Installation of additional Configure the Axis product to use a Java applet for updating video images in your browser. Go to ActiveX component Setup > Live View Config and select Java applet under Default viewer.
  • Page 60 AXIS Q7424–R Mk II Video Encoder Troubleshooting No audio Incorrect setup Check the sound card in the computer. Ensure that mute is not selected and that the volume settings are correct. Check that Enable audio support is selected under Setup > System Options > Security > Audio Support.

  • Page 61: Technical Specifications

    AXIS Q7424–R Mk II Video Encoder Technical Specifications Technical Specifications Item Specifications Function/group Video Encoder Model AXIS Q7424–R Mk II (4 channels) Video Video H.264 Main and Baseline Profiles (MPEG-4 Part 10/AVC) compression Motion JPEG 176 x 120 to 720 x 576...
  • Page 62 System Application Support for AXIS Video Hosting System (AVHS) with One-Click connection Integration Programming Open API for software integration, including VAPIX® and AXIS Camera Application Interface Platform; specifications at www.axis.com Analytics Video motion detection, active tampering alarm, audio detection Support for AXIS Camera Application Platform on one channel...

  • Page 63: Connectors

    AXIS Q7424–R Mk II Video Encoder Technical Specifications Item Specifications Function/group Video AXIS Camera Companion, AXIS Camera Station, Video management software from Axis’ management Application Development Partners available on www.axis.com/techsup/software software Optional AXIS T8310 Video Surveillance Control Board accessories AXIS T8006A PS12 Power Supply...
  • Page 64 AXIS Q7424–R Mk II Video Encoder Technical Specifications a rated output power limited to ≤100 W or a rated output current limited to ≤5 A. Audio Connector 4-pin terminal block for: • Audio input • Audio output 2 3 4...

  • Page 65: Connection Diagrams

    Viewing on poorly performing client computers lowers perceived performance. Frame rate affected. • Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect performance. • If the product includes several camera units, running applications on multiple cameras may affect the frame rate.
  • Page 66 User Manual Ver. M2.3 AXIS Q7424–R Mk II Video Encoder Date: April 2015 © Axis Communications AB, 2015 Part No. 63357...

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