Troubleshooting - Revo heritage Owner's Manual

TROUBLESHOOTING

PROBLEM
FM: HISS
DAB: Burbling/Intermittent
Cut-Out
DAB: 'No stations available'
Cannot connect to network
CAUSE
Low signal strength.
Low signal strength.
Network down.
Router restricts access to listed
MAC addresses.
Insuffi cient Wi-Fi signal strength.
Unknown encryption method.
Unusual network confi guration.
Firewall preventing access.
SOLUTIONS
Check/move antenna.
Move radio to another location.
Rescan local (high-strength)
stations only.
For DAB, check local coverage at
www.ukdigitalradio.com/coverage
As above, then rescan stations.
Check that network is working
between computer and the router.
Obtain the Heritage MAC address
from MENU > SYSTEM SETTINGS >
NETWORK > VIEW SETTINGS and
add to router list
NOTE: Heritage has separate MAC addresses for
wired and wireless networks; only the current net-
work adaptor method address is displayed, but
the other address can be obtained by changing
the fi rst pair of digits between '00' (wireless) and
'02' (wired)
Check distance to router.
See if a computer can connect to
the network in this location.
Change encryption method on
router. Heritage supports WEP , WPA
and WPA2.
Setup network manually through
MENU > SYSTEM SETTINGS >
NETWORK > MANUAL SETTINGS
Check the following ports are open
on the router:
UDP and TCP ports 80 and 123
DNS port 53
Windows shares: ports 135 - 139
and 445
Windows media player: varies -
Non-Microsoft fi rewalls may require
confi guration for UPnP .
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