Brother MFC-9340CDW User Manual
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Brother MFC-9340CDW User Manual

Fax/copy/printer/scanner/ pc-fax
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See also: Service Manual , Advanced User's Manual
Basic User's Guide
MFC-9140CDN
MFC-9330CDW
MFC-9340CDW
Not all models are available in all countries.
Version 0
ARL/ASA/NZ

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Summary of Contents for Brother MFC-9340CDW

  • Page 1 Basic User’s Guide MFC-9140CDN MFC-9330CDW MFC-9340CDW Not all models are available in all countries. Version 0 ARL/ASA/NZ...
  • Page 2 The serial number is on the back of the unit. Retain this User’s Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2012 Brother Industries, Ltd. All rights reserved.
  • Page 3 Wi-Fi Direct™ Guide This Guide provides details on how to PDF file / Brother Solutions configure and use your Brother machine for Center (MFC-9330CDW and wireless printing directly from a mobile MFC-9340CDW) device supporting the Wi-Fi Direct™...
  • Page 4 This Guide provides information for using PDF file / Brother Solutions AirPrint to print from OS X v10.7.x, 10.8.x Center and your iPhone, iPod touch, iPad, or other iOS device to your Brother machine without installing a printer driver. Visit us at http://solutions.brother.com/.

  • Page 5: Table Of Contents

    How to access the User’s Guides for Advanced Features ........5 ® Accessing Brother Support (Windows )..............6 Accessing Brother Support (Macintosh) ..............6 Control panel overview ..................8 Touchscreen LCD..................10 Setting the Ready screen ................13 Basic Operations ................... 14 Shortcut Settings ....................
  • Page 6 Recording an outgoing message (OGM) ............55 Multi-line connections (PABX) ...............56 External and extension telephones..............56 Connecting an external or extension telephone ..........56 Operation from external or extension telephones..........57 For Fax/Tel mode only...................57 Using a non-Brother cordless external handset ..........57 Using Remote Codes ..................57...
  • Page 7 Copy Options....................65 Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW) Creating a PRN file for direct printing ..............66 Printing data directly from the USB Flash memory drive or digital camera supporting mass storage ..................67...
  • Page 8 Routine maintenance Replacing the consumable items .................75 Replacing the toner cartridges...............80 Replacing the drum units ................87 Replacing the belt unit ...................94 Replacing the waste toner box ..............97 Cleaning and Checking the machine ..............103 Cleaning the outside of the machine ............104 Cleaning the LED heads................105 Cleaning the scanner glass .................106 Cleaning the corona wires ................107...
  • Page 9 Specifications General......................214 Document Size ....................216 Print media......................217 Fax........................218 Copy ........................219 Scanner ......................220 Printer ........................ 221 Interfaces ......................222 Network......................223 Direct Print feature..................... 224 Computer requirements ..................225 Consumable items ..................... 226 Index...
  • Page 10 Table of Contents (Advanced User's Guide) You can view the Advanced User's Guide on the CD-ROM. The Advanced User's Guide explains the following features and operations. General Setup Printing reports Memory storage Fax reports Set Daylight Saving Time Reports Ecology features Making copies Touchscreen Copy settings...

  • Page 11: General Information

    Bold style identifies the dial pad documentation numbers of the Touchpanel or on the computer screen. Thank you for buying a Brother machine! Italics Italicized style emphasizes an Reading the documentation will help you important point or refers you to make the most of your machine.

  • Page 12: Accessing Brother Utilities (Windows ® 8)

    After the printer driver is installed, appears on both the Start screen and the desktop. Tap or click Brother Utilities either on the Start screen or the desktop. Select your machine. Choose the function you want to use.

  • Page 13: Network User's Guide

    Accessing the Turn on your computer. Insert the CD-ROM into your CD-ROM drive. Advanced User’s NOTE Guide, Software User’s If the Brother screen does not appear, go Guide and Network to Computer (My Computer). (For ® Windows 8: Click (File Explorer) on User’s Guide...
  • Page 14 (for After the list of User’s Guides appears, further instructions, see Accessing select the Guide you want. Brother Support (Macintosh) on page 6.  The complete Presto! PageManager User’s Guide can be viewed from the Help section in the Presto! PageManager application.

  • Page 15: How To Access The User's Guides For Advanced Features

    (see Network User's Guide.) Wi-Fi Direct™ Guide (MFC-9330CDW and MFC-9340CDW) This Guide provides information about how to configure and use your Brother machine for wireless printing directly from a mobile device supporting the Wi-Fi Direct™ standard. Google Cloud Print Guide...

  • Page 16: Accessing Brother Support (Windows ® )

    (Brother Solutions Center) on the CD-ROM. Center) on the CD-ROM.   Click Brother Support on the Top Menu. Double-click the Brother Support icon. The Brother Support screen appears. Choose your model if needed. The Brother Support screen appears.
  • Page 17 General information...

  • Page 18: Control Panel Overview

    Chapter 1 Control panel overview The MFC-9140CDN, MFC-9330CDW and MFC-9340CDW have a 3.7 in. (93.4 mm) Touchscreen LCD and Touchpanel This is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used. NOTE The illustrations are based on MFC-9340CDW 1 3.7 in.
  • Page 19  few seconds before going off. Home Press to return to the Home screen. (MFC-9330CDW and MFC-9340CDW) The factory setting shows the date and The Wi-Fi light is on when the network time, but you can change the Home interface is WLAN.

  • Page 20: Touchscreen Lcd

    Chapter 1 Touchscreen LCD You can select three types of screens for the Home screen. When the Home screen is displayed, you can change the displayed screen by swiping left or right, or pressing d or c. The following screens show the machines status when the machine is idle. Home screen The Home screen shows the date and time and provides access to Fax, Copy, Scan, Wi-Fi setup, Toner...
  • Page 21 Lets you access the secure print menu. Lets you access Fax mode. 7 Web  Copy Press to connect the Brother machine to Lets you access Copy mode. an Internet service (for more information, see Web Connect Guide).  Scan 8 USB Lets you access Scan mode.
  • Page 22 You can check and access all the machine’s settings from the following screen. (MFC-9330CDW and MFC-9340CDW) 11 Warning icon (MFC-9140CDN) The warning icon appears when there is an error or maintenance message;...

  • Page 23: Setting The Ready Screen

    3 Network Press to set up a network connection. Press (MFC-9330CDW and MFC-9340CDW) A four level indicator on the screen shows Press All Settings. the current wireless signal strength if you Swipe up or down, or press a or b to are using a wireless connection.

  • Page 24: Basic Operations

    Chapter 1 Basic Operations Press Backlight. Press your finger on the Touchscreen to operate it. To display and access all the screen menus or options, swipe left, right, up, down, or press d c or a b to scroll through them.

  • Page 25: Shortcut Settings

    Shortcut: (MFC-9340CDW)  Fax Resolution  Remove Background Colour  2-sided Fax (MFC-9340CDW)  If the displayed screen is either Home or Contrast More, swipe left or right, or press d or c  Real Time TX to display a Shortcut screen.

  • Page 26: Adding Scan Shortcuts

    USB • You can enter up to 20 fax numbers if the Shortcut is for broadcasting. The fax  2-sided Scan (MFC-9340CDW) numbers can be entered in any  Scan Type combination of Group numbers from the ...
  • Page 27 General information If the displayed screen is either Home or Do one of the following: More, swipe left or right, or press d or c  To enter an E-mail address to display a Shortcut screen. manually, press Manual. Enter the E-mail address using the keyboard Press where you have not added a...

  • Page 28: Adding Web Connect Shortcuts

    Chapter 1 Review the settings you have selected: Press where you have not added a  If you need to make additional Shortcut. changes, return to step h. Press Web.  If you are satisfied with your changes, press If Information about the Internet Save as Shortcut.

  • Page 29: Changing Shortcuts

    General information Changing Shortcuts Editing Shortcut Names You can change the settings in a Shortcut. You can edit a Shortcut name. NOTE Press and hold the Shortcut until the dialog box appears. You cannot change a Web Connect Shortcut. If you want to change the NOTE Shortcut, you must delete it, and then add a new Shortcut.

  • Page 30: Volume Settings

    Chapter 1 Volume settings Press Beep. Press Off, Low, Med or High. Ring volume Press You can choose from a range of ring volume levels. Speaker volume Press You can choose from a range of speaker volume levels. Press All Settings. Press Swipe up or down, or press a or b to display General Setup.

  • Page 31: Loading Paper

    Loading paper Loading paper and While pressing the green paper-guide release levers (1), slide the paper print media guides to fit the paper you are loading in the tray. Make sure the guides are firmly in the slots. The machine can feed paper from the paper tray or manual feed slot.
  • Page 32 Chapter 2 Load paper in the tray and make sure: Lift up the support flap (1) to prevent paper from sliding off the face-down  The paper is below the maximum output tray, or remove each page as paper mark ( ) (1), as overfilling soon as it comes out of the machine.

  • Page 33: Loading Paper In The Manual Feed Slot

    Loading paper Loading paper in the manual Open the manual feed slot cover. feed slot You can load envelopes and special print media one-at-a-time into this slot. Use the manual feed slot to print or copy on labels, envelopes, thicker paper or glossy paper (for the recommended paper to use, see Acceptable paper and other print media on page 29).
  • Page 34 Chapter 2 Use both hands to push one sheet of • To easily remove a small printout from the paper firmly into the manual feed slot output tray use both hands to lift up the until the top edge of the paper presses scanner cover as shown in the illustration.
  • Page 35 Loading paper Printing on thick paper, labels, Open the manual feed slot cover. envelopes and glossy paper from the manual feed slot When the back cover (face-up output tray) is pulled down, the machine has a straight paper path from the manual feed slot through to the back of the machine.
  • Page 36 Chapter 2 Use both hands to push one sheet of • When Label is selected in the printer paper or one envelope firmly into the driver, the machine will feed the paper manual feed slot until the top edge of the from the manual feed slot, even if Manual paper presses against the paper feed is not selected as the paper source.

  • Page 37: Unscannable And Unprintable Areas

    Loading paper Unscannable and unprintable areas The figures in the table show maximum unscannable and unprintable areas. These areas may vary depending on the paper size or settings in the application you are using. Usage Document Top (1) Left (2) Size Bottom (3) Right (4)

  • Page 38: Paper Settings

    Press printing faxes: A4, Letter, Legal or Folio. When you change the size of paper in the (MFC-9330CDW and MFC-9340CDW) tray, you must also change the setting for Press Tray Setting. paper size at the same time so your machine can fit the document or an incoming fax on Press Paper Type.

  • Page 39: Acceptable Paper And Other Print Media

    Loading paper Acceptable paper and Type and size of paper other print media The machine feeds paper from the installed paper tray or the manual feed slot. Print quality may vary according to the type of paper you are using. The names for the paper trays in the You can use the following types of print printer driver and this Guide are as...
  • Page 40 Chapter 2 Paper capacity of the paper trays Paper size Paper types No. of sheets Paper Tray Plain paper, Thin paper, up to 250 (80 gsm) A4, Letter, Legal (Tray 1) Recycled paper B5 (JIS), Executive, A5, A5 L, A6, Folio Manual Feed Slot Width: 76.2 to 215.9 mm Plain paper, Thin paper,...

  • Page 41: Handling And Using Special Paper

    • with letterheads using low temperature dyes or thermography • that is multipart or carbonless • that is designed for inkjet printing The types of paper listed above may damage your machine. This damage may not be covered under any Brother warranty or service agreement.
  • Page 42 • that are embossed (raised writing) listed above, they may damage your machine. This damage may not be • that were previously printed by a laser covered under any Brother warranty or or LED machine service agreement. • that are pre-printed on the inside Occasionally you may experience paper •...
  • Page 43 Loading paper Labels Types of labels to avoid The machine will print on most types of labels Do not use labels that are damaged, curled, designed for use with a laser machine. Labels wrinkled or an unusual shape. should have an adhesive that is acrylic-based since this material is more stable at the high temperatures in the fuser unit.

  • Page 44: Loading Documents

    Loading documents How to load NOTE • To scan documents that are not documents appropriate for the ADF, see Using the scanner glass on page 35. You can send a fax, make copies, and scan • It is easier to use the ADF if you are from the ADF (Automatic Document Feeder) loading a multiple page document.

  • Page 45: Using The Scanner Glass

    Loading documents Adjust the paper guides (1) to fit the Using the document guidelines on the width of your document. left and top, place the document face down in the upper left corner of the scanner glass. NOTE To scan non-standard documents, see Using the scanner glass on page 35.

  • Page 46: Sending A Fax

    Advanced  Load your document face down on User's Guide:Sending a fax the scanner glass (see Using the • 2-sided Fax (MFC-9340CDW) scanner glass on page 35). • Contrast Do one of the following: • Fax Resolution ...

  • Page 47: Stop Faxing

    Sending a fax Faxing Letter size documents Enter the fax number. Using the dial pad from the scanner glass Using the Address Book When faxing Letter size documents, you must  set the scan glass size to Letter; otherwise, Address Book a portion of your faxes will be missing.

  • Page 48: Transmission Verification Report

    Chapter 4 Transmission Verification NOTE Report • If you choose On+Image or Off+Image, the image will not appear on the Transmission Verification Report if Real You can use the Transmission Verification Time Transmission is set to On. Report as proof that you sent a fax. This (see Advanced User's Guide, Real Time report lists the receiving party’s name or fax Transmission).

  • Page 49: Receiving A Fax

    Receiving a fax Receive modes You must choose a receive mode depending on the external devices and telephone services you have on your line. Choosing the receive mode By default, your machine will automatically receive any faxes that are sent to it. The diagrams below will help you choose the correct mode.
  • Page 50 Chapter 5 Press Receive Mode. NOTE If you cannot change the Receive Mode, make sure the Distinctive Ring feature is set to Off (see Distinctive Ring on page 49, FaxAbility on page 51 or Distinctive Ringing (For Singapore and Hong Kong) on page 53). Fax Ability in New Zealand.

  • Page 51: Using Receive Modes

    Receiving a fax Using receive modes Manual Manual mode turns off all automatic Some receive modes answer faxes answering functions unless you are using the automatically (Fax and Fax/Tel). You may Distinctive Ring feature want to change the Ring Delay before using these modes (see Ring Delay on page 42).

  • Page 52: Receive Mode Settings

    Chapter 5 Receive Mode settings F/T Ring Time (Fax/Tel mode only) Ring Delay When somebody calls your machine, you and your caller will hear the normal telephone ring The Ring Delay setting sets the number of sound. The number of rings is set by the Ring times the machine rings before it answers in Delay setting.

  • Page 53: Fax Detect

    Receiving a fax Fax Detect Press Press All Settings. If Fax Detect is On: The machine can receive a fax automatically, Swipe up or down, or press a or b to even if you answer the call. When you see display Fax.

  • Page 54: Fax Preview (Black And White Only)

    Chapter 5 Fax Preview Using Fax Preview When you receive a fax, you will see a pop-up (Black and White only) message on the Touchscreen. (For example: New Fax(es):01 [View]) How to preview a received fax Press View. The Touchscreen will display the fax list. You can view received faxes on the NOTE Touchscreen by pressing...
  • Page 55 Receiving a fax Press the Touchscreen or Touchpanel How to print all faxes in the list to perform the following operations. Press (Fax). Description Enlarge the fax. Press Received Faxes. Reduce the fax. Press Print/Delete. Scroll vertically. Do one of the following: Scroll horizontally.

  • Page 56: Turning Off Fax Preview

    Chapter 5 Turning off Fax Preview Press Press (Fax Preview). Press Off. Press Yes to confirm. If there are faxes stored in the memory, do one of the following:  If you do not want to print the stored faxes, press Continue. Press Yes to confirm.

  • Page 57: Using Pc-Fax

    Press <USB> or your computer name. From the (Start) menu, select Press OK. All Programs > Brother > MFC-XXXX > PC-FAX Receiving > Receive. (XXXX is Press Backup Print: On or your model name.) Backup Print: Off.

  • Page 58: Pc-Fax Send

    Your document will be sent to the (see Software User's Guide). Brother machine and then faxed to the • If your machine has an error and is unable recipient. to print faxes from memory, you can use...

  • Page 59: Telephone And External Devices

    Do you have Voice Mail? Brother uses the term “Distinctive Ring”, but telephone companies market the service If you have Voice Mail on the telephone line under a variety of names.
  • Page 60 What does Brother’s “Distinctive Ring” do? The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company’s Distinctive Ring service. The new telephone number on your line can just...

  • Page 61: Telephone Service For New Zealand

    Telephone and external devices Telephone Service for Turning off Distinctive Ring New Zealand Press FaxAbility Press All Settings. Swipe up or down, or press a or b to FaxAbility is a service offered by Telecom display Fax. that allows you to have an additional number on one telephone line, with its own distinctive Press Fax.
  • Page 62 Chapter 7 How Does FaxAbility Work? How to Turn FaxAbility OFF or ON Your telephone number will have the The FaxAbility function is designed to standard ring pattern of long, long tone, while accommodate the FaxAbility service provided the new number will have a ring pattern of by Telecom.

  • Page 63: Telephone Service For Some Countries

    Telephone and external devices Telephone Service for Set the Distinctive Ring to ON After you have set the Distinctive Ring feature Some Countries to ON, the receive mode is set to Manual automatically. Unless you have a TAD or Voice Mail set up on the Distinctive Ring Distinctive Ringing (For number, Manual mode means you must Singapore and Hong Kong)

  • Page 64: Connecting An External Tad

    Chapter 7 Connecting an external Turning off Distinctive Ring Press You can connect an external Telephone Press All Settings. Answering Device (TAD) to the same line as your machine. When the TAD answers a call, Swipe up or down, or press a or b to your machine will “listen”...

  • Page 65: Connections

    Telephone and external devices Connections Recording an outgoing message (OGM) The external TAD must be connected as shown in the illustration below. Record 5 seconds of silence at the beginning of your message. This allows your machine time to listen for fax tones. Limit your speaking to 20 seconds.

  • Page 66: Multi-Line Connections (Pabx)

    Brother does not recommend the use of a You can connect a separate telephone PABX line. PABX limitations in general can directly to your machine as shown in the cause some functions of the fax machine not diagram below.

  • Page 67: Operation From External Or Extension Telephones

    If you answer a fax call on an extension If your non-Brother cordless telephone is telephone, or an external telephone that is connected to the telephone line cord (see correctly connected to the machine into the...
  • Page 68 Chapter 7 Remote Deactivation Code Turning on the Remote Codes If you receive a voice call and the machine is You must turn the Remote Codes setting to in F/T mode, it will start to sound the F/T ring On to use the Remote Activation Code and (fast double-ring) after the initial ring delay.
  • Page 69 Telephone and external devices Changing the Remote Codes The preset Remote Activation Code is l51 (l91 for New Zealand). The preset Remote Deactivation Code is #51 (#91 for New Zealand). If you are always disconnected when accessing your External TAD, try changing the three-digit remote codes, for example ### and 555.

  • Page 70: Dialling And Storing Numbers

    Dialling and storing numbers How to dial Dialing from the Address Book You can dial in any of the following ways. Load your document. Manual dialling Press (Fax). Load your document. Press Address Book. Do one of the following:  Do one of the following: When Fax Preview is set to Off, ...

  • Page 71: Tone Or Pulse (Not Available In New Zealand)

    Dialling and storing numbers Tone or Pulse (not Storing numbers available in New You can set up your machine to do the Zealand) following types of easy dialling: Address Book and Groups for broadcasting faxes. When you dial an Address Book number, the If you have a Pulse dialing service, but need Touchscreen shows the number.

  • Page 72: Changing Address Book Names Or Numbers

    Chapter 8 Changing Address Book Enter the fax or telephone number using the keyboard on the Touchscreen (up to names or numbers 20 digits). Press OK. You can change or delete an Address Book name or number that has already been NOTE stored.
  • Page 73 Dialling and storing numbers  To change the fax or telephone number, press Address. Enter the new fax or telephone number (up to 20 digits) using the keyboard on the Touchscreen. Press OK. NOTE How to change the stored name or number: To change a character, press d or c to position the cursor to highlight the...

  • Page 74: Making Copies

     2in1(ID) Press the Copy button on the Touchscreen.  2in1  2-sided(12)  2-sided(22) (MFC-9340CDW)  Paper Save Load your document.  The Touchscreen shows Press (Copy). Swipe left or right to display Receipt, Normal, 2in1(ID), 2in1, 2-sided(12), 2-sided(22) or Paper Save.

  • Page 75: Copy Options

    Advanced User's Guide: Copy settings:  Quality  Enlarge/Reduce  Density  Contrast  Stack/Sort  Page Layout  2in1(ID)  Colour Adjust  2-sided Copy  2–sided Copy Page Layout (MFC-9340CDW)  Remove Background Colour  Save as Shortcut...

  • Page 76: Creating A Prn File For Direct Printing

    USB Flash memory drive into Choose the machine’s USB direct interface. You can Brother MFC-XXXX Printer (1) and also connect and print directly from a camera check the Print to file box (2). set to USB mass storage mode.

  • Page 77: Printing Data Directly From The Usb Flash Memory Drive Or Digital Camera Supporting Mass Storage

    Printing data from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW) Printing data directly from the USB Flash memory drive or digital camera supporting mass storage NOTE • Make sure your digital camera is turned •...

  • Page 78: Changing The Default Settings For Direct Print

    Chapter 10 Do one of the following: IMPORTANT  Press Print Settings. Go to • To prevent damage to your machine, DO step e. NOT connect any device other than a digital camera or USB Flash memory drive  If you do not want to change the to the USB direct interface.

  • Page 79: How To Print From A Computer

    To print from a computer, you must install the printer driver. (For more information about printer driver settings, see Software User's Guide) Install the Brother printer driver from the CD-ROM (see Quick Setup Guide). From your application, choose the Print command.

  • Page 80: How To Scan To A Computer

    How to scan to a computer Before scanning To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address.  Install the scanner drivers from the CD-ROM (see Quick Setup Guide: Install MFL-Pro Suite). ...

  • Page 81: Scanning A Document As A Pdf File Using Controlcenter4 (Windows ® )

     (Windows Click (Brother Utilities), and then click the drop-down list and select your model name (if not already selected). Click SCAN in the left navigation bar, and then click ControlCenter4. The ControlCenter4 application will open. If the ControlCenter4 Mode screen appears, choose the Advanced Mode and then click OK.
  • Page 82 Chapter 12 Make sure the machine you want to use is selected from the Model drop-down list. Click File. Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.

  • Page 83: How To Scan A Document As A Pdf File Using The Touchscreen

    Press Options. Press Set with Touch Panel. Press On. Choose the settings for 2-sided Scan , Scan Type, Resolution, File Type, Scan Size and Remove Background Colour as needed. Press OK. Press Start. The machine starts the scanning process. MFC-9340CDW...
  • Page 84 Chapter 12 NOTE The following scan modes are available. • to USB (MFC-9330CDW and MFC-9340CDW) ® • to Network (Windows • to FTP • to E-mail Server • to E-mail • to Image • to OCR • to File • WS Scan (Web Services Scan) ®...

  • Page 85: Routine Maintenance

    You must replace the consumable items when the machine indicates that the life of the consumable is over. You can replace the following consumable items by yourself: Using non-Brother supplies may affect the print quality, hardware performance, and machine reliability.
  • Page 86 The messages in the table appear on the Touchscreen in Ready mode. These messages provide advanced warnings to replace the consumable items before they reach end of life. To avoid any inconvenience, you may want to buy spare consumable items before the machine stops printing. Touchscreen Consumable item Approximate life...
  • Page 87 Routine maintenance Touchscreen Consumable item Approximate life How to replace Model name messages to prepare 1 Drum unit 1 3 4 See page 89. 4 Drum units: Drum End SoonX 15,000 pages X = BK, C, M, Y (For Oceania) DR-251CL BK = Black C = Cyan...
  • Page 88 You must clean the machine regularly and replace the consumable items when the messages in the table are displayed on the Touchscreen. Touchscreen Consumable item Approximate life How to replace Model name messages to replace Toner cartridge <Black> See page 80. (For Oceania) Replace Toner The Touchscreen...
  • Page 89 • Frequency of replacement consumables except toner cartridges will vary depending on the print volume, types of media used, and powering on/off the machine. • Availability of toner cartridges differs from one country to another. Visit the Brother Solutions Center at http://solutions.brother.com/ or contact your local Brother office for further details.

  • Page 90: Replacing The Toner Cartridges

    Approx. cartridge yield is declared in accordance with ISO/IEC 19798. The Touchscreen shows the toner cartridge colour that you must replace. (BK=Black, C=Cyan, M=Magenta, Y=Yellow ). A new Brother Original toner cartridge will reset the Replace Toner message.
  • Page 91 Routine maintenance Replacing the toner cartridges WARNING Make sure the machine is turned on. HOT SURFACE Open the top cover until it locks in the After you have just used the machine, some open position. internal parts of the machine will be extremely hot.
  • Page 92 Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
  • Page 93 Routine maintenance IMPORTANT WARNING • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, immediately wipe or wash it off with cold • DO NOT put a toner cartridge or a toner water. cartridge and drum unit assembly into a •...
  • Page 94 (or room light for long periods of time), the unit may be damaged. • Brother machines are designed to work with toner of a particular specification and will work to a level of optimum performance when used with Brother Original toner cartridges.
  • Page 95 Routine maintenance Pull off the protective cover. Put the new toner cartridge firmly into the drum unit until you hear it lock into place. If you put it in correctly, the green lock lever on the drum unit will lift automatically.
  • Page 96 Clean the corona wire inside the drum Slide each toner cartridge and drum unit unit by gently sliding the green tab from assembly into the machine. Make sure left to right and right to left several times. you match the toner cartridge colour to the same colour label on the machine.

  • Page 97: Replacing The Drum Units

    Drum wear and tear occurs due to general use, rotation of the drum and interaction with paper, toner and other materials in the paper path. In designing this product, Brother decided to use the number of rotations of the drum as a reasonable determinant of the drum life.
  • Page 98 DR-251CL-CMY / DR-261CL-CMY for Replace the drum unit with a new one. We Colour] for reasons other than reaching its recommend a Brother Original drum unit be rated life). For your convenience, Brother installed at this time. sells the drum units as a set of four (DR-251CL / DR-261CL).
  • Page 99 Routine maintenance Replacing the drum units Remove the toner cartridge and drum unit assembly for the colour shown on IMPORTANT the Touchscreen. • While removing the drum unit, handle it carefully because it may contain toner. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.
  • Page 100 Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.

  • Page 101: Important Note

    Routine maintenance IMPORTANT NOTE • Handle the toner cartridge carefully. If • Be sure to seal up the used drum unit toner scatters on your hands or clothes, tightly in a bag so that toner powder does immediately wipe or wash it off with cold not spill out of the drum unit.
  • Page 102 Put the toner cartridge firmly into the Clean the corona wire inside the drum new drum unit until you hear it lock into unit by gently sliding the green tab from place. If you put the cartridge in left to right and right to left several times. correctly, the green lock lever will lift automatically.
  • Page 103 Routine maintenance Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine. Make sure When you replace the drum unit with a you match the toner cartridge colour to new one, you must reset the drum the same colour label on the machine.

  • Page 104: Replacing The Belt Unit

    Replacing the belt unit Remove all of the toner cartridge and drum unit assemblies. Model name: BU-220CL A new belt unit can print approximately 50,000 A4 or Letter size single-sided pages. Replace Belt When the Replace Belt message appears on the Touchscreen, you must replace the belt unit.
  • Page 105 Routine maintenance Hold the green handle of the belt unit IMPORTANT and lift the belt unit up, and then pull it • We recommend that you place the toner out. cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner.
  • Page 106 Unpack the new belt unit and put the Slide each toner cartridge and drum unit new belt unit in the machine. assembly into the machine, making sure you match the toner cartridge colours to the same colour labels on the machine. BK = Black, C = Cyan, M = Magenta, Y= Yellow...

  • Page 107: Replacing The Waste Toner Box

    Routine maintenance Replacing the waste toner box Close the top cover of the machine. When you replace the belt unit with a Model name: WT-220CL new one, you must reset the belt unit The life of a waste toner box is approximately counter.
  • Page 108 Remove all of the toner cartridge and IMPORTANT drum unit assemblies. • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. •...
  • Page 109 Routine maintenance Hold the green handle of the belt unit Remove the orange packing material and lift the belt unit up, and then pull it and discard it. out. IMPORTANT To avoid print quality problems, DO NOT touch the shaded parts shown in the illustrations.
  • Page 110 Hold the green handle of the waste toner WARNING box and remove the waste toner box from the machine. • DO NOT put the waste toner box into a fire. It could explode, resulting in injuries. • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside...
  • Page 111 Routine maintenance Unpack the new waste toner box and Put the belt unit back in the machine. place it in the machine.
  • Page 112 Slide each toner cartridge and drum unit assembly into the machine, making sure you match the toner cartridge colours to the same colour labels on the machine. BK = Black, C = Cyan, M = Magenta, Y= Yellow Close the top cover of the machine.

  • Page 113: Cleaning And Checking The Machine

    Routine maintenance Cleaning and Checking IMPORTANT • Use neutral detergents. Cleaning with the machine volatile liquids such as thinner or benzine will damage the surface of the machine. Clean the outside and inside of the machine • DO NOT use cleaning materials that regularly with a dry, lint-free cloth.

  • Page 114: Cleaning The Outside Of The Machine

    Cleaning the outside of the Wipe the outside of the machine with a dry, lint-free cloth to remove dust. machine IMPORTANT DO NOT use any type of liquid cleaners (including ethanol). Cleaning the Touchscreen Press and hold down to turn the machine off.

  • Page 115: Cleaning The Led Heads

    Routine maintenance Cleaning the LED heads Wipe the inside and the outside of the paper tray with a dry, lint-free cloth to remove dust. If there is a problem with the print quality, such as light or faded colours or white streaks or bands down the page, clean the LED heads as follows: IMPORTANT...

  • Page 116: Cleaning The Scanner Glass

    (1) with your fingers. Press and hold down to turn the machine off. (MFC-9340CDW) Unfold the ADF document support (1) and then open the ADF cover (2). Clean the white bar (3) and the scanner glass strip (4) underneath it with a soft lint-free cloth slightly moistened with water.

  • Page 117: Cleaning The Corona Wires

    Routine maintenance Cleaning the corona wires In the ADF unit, clean the white bar (1) and the scanner glass strip (2) underneath it with a soft lint-free cloth If you have print quality problems or the slightly moistened with water. Touchscreen shows Drum !, clean the corona wires as follows: Open the top cover until it locks in the...
  • Page 118 IMPORTANT WARNING • We recommend that you place the toner cartridge and drum unit assembly on a HOT SURFACE clean, flat surface with disposable paper After you have just used the machine, some underneath it in case you accidentally spill internal parts of the machine will be or scatter toner.
  • Page 119 Routine maintenance Clean the corona wire inside the drum Slide the toner cartridge and drum unit unit by gently sliding the green tab from assembly into the machine. Make sure left to right and right to left several times. that you match the toner cartridge colour to the same colour label on the machine.

  • Page 120: Cleaning The Drum Unit

    Repeat steps b - d to clean the three Cleaning the drum unit remaining corona wires. If your printout has dots at 94 mm intervals, NOTE follow the steps below to solve the problem. When cleaning the corona wires, you do not have to remove the toner cartridge Make sure that the machine is in the from the drum unit.
  • Page 121 Routine maintenance Open the top cover until it locks in the WARNING open position. HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts. The colour of printed dots is the colour of the drum you should clean.
  • Page 122 Push down the green lock lever and take IMPORTANT the toner cartridge out of the drum unit. • We recommend that you place the toner cartridge and drum unit assembly on a clean, flat surface with disposable paper underneath it in case you accidentally spill or scatter toner.
  • Page 123 Routine maintenance Turn the drum unit as shown in the IMPORTANT illustration. Make sure that the drum unit • Handle the toner cartridge carefully. If gear (1) is on the left side. toner scatters on your hands or clothes, immediately wipe or wash it off with cold water.
  • Page 124 Use the numbered markers next to the Turn the edge of the drum unit toward drum roller to find the mark. For you by hand while looking at the surface example, a dot in column 2 on the Drum of the suspected area. Dot Check Sheet would mean that there is a mark in the "2"...
  • Page 125 Routine maintenance Put the toner cartridge firmly into the Slide the toner cartridge and drum unit new drum unit until you hear it lock into assembly into the machine. Make sure place. If you put the cartridge in that you match the toner cartridge colour correctly, the green lock lever will lift to the same colour label on the machine.

  • Page 126: Cleaning The Paper Pick-Up Rollers

    Cleaning the paper pick-up Close the top cover of the machine. rollers Turn on the machine and try a test print. Cleaning the paper pick-up roller periodically may prevent paper jams by ensuring the correct feeding of the paper. If you have paper feed problems, clean the pick-up rollers as follows: Press and hold down to turn the...

  • Page 127: Calibration

    Routine maintenance Calibration Tightly wring out a lint-free cloth soaked in lukewarm water, and then wipe the separator pad (1) on the paper tray to The output density for each colour may vary remove dust. depending on the machine’s environment, such as temperature and humidity.

  • Page 128: Auto Registration

    Auto Registration NOTE • If an error message is displayed, press OK If solid areas of colour or images have cyan, and try again. magenta or yellow fringes, you can use the (For more information, see Error and auto-registration feature to correct the maintenance messages on page 122.) problem.

  • Page 129: Frequency (Colour Correction)

    Routine maintenance Frequency (Colour Correction) You can set how often the colour correction (Colour Calibration and Auto Registration) occurs. The default setting is Normal. The colour correction process consumes some amount of the toner. Press Press All Settings. Swipe up or down, or press a or b to display Printer.

  • Page 130: Troubleshooting

    If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
  • Page 131 Troubleshooting Scanning problems:  Scanning difficulties on page 149 Software and Network problems:  Software difficulties on page 149  Network difficulties on page 150...

  • Page 132: Error And Maintenance Messages

    The most common error and maintenance messages are shown in the table. You can clear most errors and perform routine maintenance by yourself. If you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. Error Message...
  • Page 133 Troubleshooting Error Message Cause Action Poor telephone line quality Try sending the fax again or try connecting the Comm.Error caused a communication error. machine to another telephone line. If the problem continues, contact the telephone company and ask them to check your telephone line.
  • Page 134 Error Message Cause Action The drum unit for the colour Order a new drum unit for the colour indicated Drum End SoonX indicated on the Touchscreen on the Touchscreen before you get a Replace (X) shows the drum is near the end of its life. DrumX message.
  • Page 135 Troubleshooting Error Message Cause Action The room temperature is too Increase the room temperature to allow the Low Temperature low for the machine to operate. machine to operate. Manual was selected as the Place paper in the manual feed slot (see Manual Feed paper source when there was Loading paper in the manual feed slot...
  • Page 136 Press and hold down to turn the machine off, wait a few minutes, and then turn it on again (see Transferring your faxes or Fax Journal report on page 130).  If the problem continues, contact Brother customer service for support.
  • Page 137 89). C=Cyan, M=Magenta, installed. Y=Yellow. It is time to replace the fuser Contact Brother customer service or a Brother Replace Fuser unit. Authorized Service Center to replace the fuser unit. It is time to replace the paper...
  • Page 138 (see Transferring your faxes or Fax Journal report on page 130).  If the problem continues, contact Brother customer service for support. The length of the paper in the Open the back cover (face-up output tray) to let...
  • Page 139 USB Flash memory drive or digital camera direct interface. supporting mass storage (For MFC-9330CDW and MFC-9340CDW) on page 66). The protect switch of the USB Turn off the protect switch of the USB Flash Flash memory drive is on.

  • Page 140: Transferring Your Faxes Or Fax Journal Report

    Transferring your faxes or Fax Transferring faxes to another fax machine Journal report If you have not set up your Station ID, you If the Touchscreen shows: cannot enter fax transfer mode (see Quick Setup Guide: Enter personal information  Print Unable XX (Station ID)).
  • Page 141 Windows Swipe up or down, or press a or b to From the (Start) menu, select display Service. All Programs > Brother > MFC-XXXX > PC-FAX Receiving > Press Service. Receive. (XXXX is your model name.) Press Data Transfer.

  • Page 142: Document Jams

    Document Jams Document is jammed under the document cover Document is jammed in the Remove any paper from the ADF that is top of the ADF unit not jammed. Lift the document cover. Remove any paper from the ADF that is not jammed.

  • Page 143: Removing Small Documents Jammed In The Adf

    Troubleshooting Removing small documents Document is jammed at the jammed in the ADF output tray Lift the document cover. Remove any paper from the ADF that is not jammed. Insert a piece of stiff paper, such as cardstock, into the ADF to push any Pull the jammed document out to the small paper scraps through.

  • Page 144: Paper Jams

    Paper Jams Paper is jammed in the paper tray If the Touchscreen shows Jam Tray, follow Always remove the remaining paper from the these steps: paper tray and straighten the stack when you are adding new paper. This helps prevent Pull the paper tray completely out of the multiple sheets of paper from feeding through machine.

  • Page 145: Paper Is Jammed At The Output Paper Tray

    Troubleshooting Paper is jammed at the output Make sure the paper is below the paper tray maximum paper mark ( ) in the paper tray. While pressing the green paper-guide release lever, slide the When the paper is jammed at the output paper guides to fit the paper size.

  • Page 146: Paper Is Jammed At The Back Of The Machine

    Paper is jammed at the back Push the scanner down with both hands to close it. of the machine If the Touchscreen shows Jam Rear, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 147 Troubleshooting Pull the green tabs at the left and right Close the fuser cover (1). Make sure the sides down to release the fuser green tabs at the left and right sides lock cover (1). into place. Use both hands to gently pull the Close the back cover until it locks in the jammed paper out of the fuser unit.

  • Page 148: Paper Is Jammed Inside The Machine

    Paper is jammed inside the Remove all of the toner cartridge and drum unit assemblies. machine If the Touchscreen shows Jam Inside, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 149 Troubleshooting Pull out the jammed paper slowly. IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
  • Page 150 Slide each toner cartridge and drum unit Close the top cover of the machine. assembly into the machine, making sure NOTE you match the toner cartridge colours to If you turn off the machine during the same colour labels on the machine. Jam Inside is on the Touchscreen, the machine will print incomplete data from your computer when it is turned on.

  • Page 151: Paper Is Jammed Underneath The Paper Tray

    Troubleshooting Paper is jammed underneath If paper is not caught inside the machine, check underneath the paper the paper tray tray. If the Touchscreen shows Jam 2-sided, follow these steps: Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
  • Page 152 WARNING HOT SURFACE After you have just used the machine, some internal parts of the machine will be extremely hot. Wait for the machine to cool down before you touch the internal parts. Use both hands to gently pull the jammed paper out of the back of the machine.

  • Page 153: If You Are Having Difficulty With Your Machine

    • If you think there is a problem with your machine, check the chart below and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.

  • Page 154: Paper Handling Difficulties

    Printing difficulties (continued) Difficulties Suggestions The machine prints unexpectedly Press to cancel print jobs. or it prints garbage. Check the settings in your application to make sure they are set up to work with your machine. The machine prints the first couple Check the settings in your application to make sure they are set up to work with of pages correctly, then some your machine.

  • Page 155: Printing Received Faxes

    Troubleshooting Printing received faxes Difficulties Suggestions  Condensed print Usually this is caused by a poor telephone connection. Make a copy; if your copy looks good, you probably had a bad connection, with static or interference on the  Horizontal streaks telephone line.

  • Page 156: Receiving Faxes

     If your Brother machine shares a line with other telephones and you want it to automatically answer all incoming faxes, you should select the Fax/Tel mode. In Fax/Tel mode, your Brother machine will automatically receive faxes and produce a fast double-ring to alert you to answer voice calls.

  • Page 157: Sending Faxes

    Cannot receive a fax. If you are using a telephone answering machine (External TAD mode) on the same line as the Brother machine, make sure your answering machine is set up (continued) correctly (see Connecting an external TAD on page 54).

  • Page 158: Handling Incoming Calls

    For Example: If you subscribe to Call Waiting or some other custom service and its signal comes through the line while your machine is sending or receiving a fax, the signal can temporarily interrupt or disrupt the faxes. Brother’s ECM (Error Correction Mode) feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.

  • Page 159: Scanning Difficulties

    Scanning difficulties Difficulties Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is selected as the primary source in ® your scanning application. For example, in Nuance™ PaperPort™ 12SE, click starting to scan. (Windows Desktop >...

  • Page 160: Network Difficulties

    (Windows installed. If the Security Software warning appears on the computer screen during the installation, change the Security Software settings to permit the Brother product setup program or other program to run. (Macintosh) If you are using a firewall function of anti-spyware or antivirus security software, temporarily disable it and then install the Brother software.
  • Page 161 ® ® For Windows 8 and Windows Server 2012: Right-click the Brother MFC-XXXX BR-Script3 icon, select Printer properties. From the Device Settings tab, choose TBCP (Tagged binary communication protocol) in Output Protocol. (Macintosh) If your machine is connected to a computer with a USB interface, you cannot print EPS data that includes binary.

  • Page 162: Setting Dial Tone Detection

    Internet connection, rather than a traditional phone line. Press • Brother does not recommend the use of a VoIP line. VoIP limitations in general can Telephone line interference / cause some functions of the fax machine VoIP not to work correctly.

  • Page 163: Improving The Print Quality

    NOTE Brother does not recommend the use of cartridges other than Brother Original cartridges or the refilling of used cartridges with toner from other sources. To get the best print quality, we suggest using recommended paper. Make sure you use paper that meets our specifications (see Acceptable paper and other print media on page 29).
  • Page 164 Examples of poor print quality Recommendation  Perform the calibration using the Touchscreen or the printer driver (see Calibration on page 117). ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Adjust the copy density and contrast if you are copying (see Advanced User's Guide: Adjusting Density and Contrast).
  • Page 165 (see Replacing the toner cartridges on page 81). To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.  The drum unit may be damaged. Install a new drum unit (see Replacing the drum units on page 89.)
  • Page 166 Identify the colour causing the problem and install a new drum unit (see Replacing the drum units on page 89). To identify the colour of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. ...
  • Page 167 Identify the colour causing the problem and put in a new toner cartridge (see Replacing the toner cartridges on page 81). To identify the colour of the toner cartridge, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. Toner scatter or toner stain ...
  • Page 168 Identify the colour causing the problem and install a new drum unit (see Replacing the drum units on page 89). To identify the colour of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips. ...
  • Page 169 Troubleshooting Examples of poor print quality Recommendation  Make sure the back cover is closed correctly. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz.  Make sure the two grey levers inside the back cover are in ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. the up position (1).
  • Page 170  Identify the colour causing the problem and install a new drum unit (see Replacing the drum units on page 89). To identify the colour of the drum unit, visit us at http://solutions.brother.com/ to view our FAQs and troubleshooting tips.
  • Page 171 Troubleshooting Examples of poor print quality Recommendation  Make sure the two grey levers inside the back cover are in the up position (1). Pull up the two grey levers until they stop. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ. 0123456789. abcdefghijklmnopqrstuvwxyz. ABCDEFGHIJKLMNOPQRSTUVWXYZ.
  • Page 172 Examples of poor print quality Recommendation  Make sure the envelope levers inside the back cover are pulled down to the envelope position when you print envelopes (see Loading paper in the manual feed slot on page 23). NOTE When you have finished printing, open the back cover and reset the two grey levers back to their original positions (1).

  • Page 173: Machine Information

    You can reset all the machine’s settings Swipe up or down, or press a or b to back to the factory default. display Machine Info.. Brother strongly recommends you Press Machine Info.. perform this operation when you dispose of the machine.

  • Page 174: How To Reset The Machine

    How to reset the machine NOTE You can also reset the Network settings by pressing , All Settings, Press Network, Network Reset. Press All Settings. Swipe up or down, or press a or b to display Initial Setup. Press Initial Setup. Swipe up or down, or press a or b to display Reset.

  • Page 175: Settings And Features Tables

    Settings and features tables Using the Settings Tables Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want as they are displayed on the screen. We created step-by-step Settings Tables and Features Tables so you can see at-a-glance all the available choices for each setting and...

  • Page 176: Settings Tables

    Access the Wired Network Wired LAN LAN setting menus. See WLAN on page 177. Access the WLAN WLAN setting menus. (MFC-9330CDW MFC-9340CDW) — — View faxes you Fax Preview receive on the Off* Touchscreen. See Wi-Fi Direct on page 179.
  • Page 177 Descriptions See Page — Set the size of paper Tray Setting Paper Size in the paper tray. (MFC-9330CDW Letter (Letter* for MFC-9340CDW) Philippines) (continued) Legal A5 L Folio — — Set the type of paper Thin in the paper tray.
  • Page 178 All settings Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Set the type of paper General Setup Paper Type Thin in the paper tray. Plain Paper* Thick Thicker Recycled Paper — — Set the size of paper Paper Size in the paper tray.
  • Page 179 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — Set the screen that is General Setup Button Settings Home Home* displayed when you Button (continued) More Settings press Home ( ) on Shortcuts 1 the Touchpanel.
  • Page 180 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Setup Receive Receive Mode — Choose the receive Fax* mode that best suits Fax/Tel your needs. External TAD Manual — (2 - 10) Set the number of Ring Delay rings before the machine answers in (Example for...
  • Page 181 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Memory Receive — Set the machine to Setup Receive Off* forward fax (continued) (continued) Fax Forward messages, to store incoming faxes in the Fax Storage memory (so you can PC Fax Receive retrieve them while...
  • Page 182 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Print Sample — Print a sample of the Setup Send Coverpage fax cover page. You Setting (continued) (continued) can fill in information and fax it with your document. —...
  • Page 183 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — Set the machine to Dial Dial Pad Enter # Twice restrict dialling when Restriction (continued) using the dial pad. Off* — Set the machine to Address Enter # Twice restrict the dialling...
  • Page 184 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Choose the Printer Emulation Auto* emulation mode. HP LaserJet BR-Script 3 — Print a list of the Print Options Internal Font HP LaserJet machine’s internal BR-Script 3 fonts.
  • Page 185 [000-255] Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 186 Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 187 Static Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 188 Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 189 Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 190 Strong. Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 191 [1-65535] Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 192 Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 193 Network User's Guide Visit the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 194 Print the Drum Dot Check Sheet. — — — Print the result of WLAN Report wireless LAN (MFC-9330CDW connectivity diagnosis. MFC-9340CDW) — — — Prints the caller Id list Caller ID of incoming calls and history faxes. Advanced User's Guide Quick Setup Guide...
  • Page 195 Settings and features tables Level 1 Level 2 Level 2 Level 2 Options Descriptions See Page — — — Check the serial Machine Info. Serial No. number of your machine. Main Version — — Check the firmware Firmware version of your Version Sub1 Version —...
  • Page 196 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page — — Put the date and time Initial Setup Date & Time Date on the Touchscreen — — Time and in the headings of faxes you send. Daylight Save — Change for Daylight Forward Hour Saving Time...

  • Page 197: Features Tables

    Settings and features tables Features Tables Fax (When Fax Preview is Off) Level 1 Level 2 Level 3 Options Descriptions See Page — — — Redial the last — Redial (Pause) number called. When you are entering a fax or telephone number on the Touchpanel, Redial changes to Pause on the...
  • Page 198 Options Fax Resolution Standard* outgoing faxes. Fine S.Fine Photo — Set the 2-sided 2-sided Fax Off* scanning format. (MFC-9340CDW) 2-sided Scan: Long Edge 2-sided Scan: Short Edge — Change the lightness Contrast Auto* or darkness of faxes Light you send.
  • Page 199 Settings and features tables Level 1 Level 2 Level 3 Options Descriptions See Page Automatically send a Options Coverpage Setup Coverpage Setup On cover page you (continued) Off* programmed. Coverpage Note 1.Note Off 2.Please Call 3.Urgent 4.Confidential — Total Pages —...
  • Page 200 Fax (When Fax Preview is On) Level 1 Level 2 Level 3 Options Descriptions See Page See Fax (When Fax Preview is Off) on page 187. Sending Faxes Print All(New Faxes) — Print the new Received Faxes Print/Delete received faxes. Print All(Old Faxes) —...
  • Page 201 — — — — Choose the desired Receipt settings from the Normal preset items. 2in1(ID) 2in1 2-sided(12) 2-sided(22) (MFC-9340CDW) Paper Save — — Choose the Copy Options Quality Auto* resolution for your Text type of document. Photo Receipt Advanced User's Guide...
  • Page 202 Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page — — — Options Enlarge/Reduce 100%* Choose an Enlarge 200% (continued) enlargement ratio for 141% A5A4 the next copy. 104% EXELTR Choose a reduction Reduce 97% LTRA4 ratio for the next 94% A4LTR copy.
  • Page 203 Long Edge Flip short edge. MFC-9330CDW) 1-sided2-sided Short Edge Flip — — 2-sided Copy Off* (MFC-9340CDW) 2-sided2-sided 1-sided2-sided Long Edge Flip 2-sided1-sided Long Edge Flip 1-sided2-sided Short Edge Flip 2-sided1-sided Short Edge Flip Advanced User's Guide...
  • Page 204 See Page — — Choose a page Options 2-sided Copy LongEdge layout option when Page Layout LongEdge* (continued) you make 2-sided (MFC-9340CDW) LongEdge N in 1 copies from a ShortEdge 2-sided document. ShortEdge LongEdge ShortEdge ShortEdge — — Change the amount...
  • Page 205 See Options (to USB) on page 199. to USB Options — — — Add the current Save as (MFC-9330CDW and settings as a Shortcut MFC-9340CDW) shortcut. — — — Start scanning. Start (PC Select) See Options (to File, to Image and to E-mail) to E-mail Options on page 198.
  • Page 206 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page (Profile name) See Options (to FTP and to Network) on page 203. to FTP Options — — Add the current Save as settings as a Shortcut shortcut. — —...
  • Page 207 Descriptions See Page Choose the 2-sided scan Options 2-sided Scan Off* mode. (MFC-9340CDW) 2-sided Scan: Long Edge 2-sided Scan: Short Edge To change settings using Set with Touch Panel Off(Set with Computer)* the Touchscreen, choose Choose the scan type for...
  • Page 208 Descriptions See Page Choose the 2-sided scan Options 2-sided Scan Off* mode. (MFC-9340CDW) 2-sided Scan: Long Edge 2-sided Scan: Short Edge To change settings using Set with Touch Panel Off(Set with Computer)* the Touchscreen, choose Choose the scan type for...
  • Page 209 Level 2 Options Descriptions See Page Choose the 2-sided scan Options 2-sided Scan Off* mode. (MFC-9340CDW) 2-sided Scan: Long Edge 2-sided Scan: Short Edge Choose the scan type for Scan Type Colour* your document. Grey Black and White (When you select Colour in...
  • Page 210 Level 1 Level 2 Options Descriptions See Page (When you select Colour or Choose the file format for Options File Type Grey in Scan Type) your document. (continued) PDF* JPEG PDF/A Secure PDF Signed PDF (When you select Black and White in Scan Type) PDF* PDF/A...
  • Page 211 Level 2 Options Descriptions See Page Choose the 2-sided scan Options 2-sided Scan Off* mode. (MFC-9340CDW) 2-sided Scan: Long Edge 2-sided Scan: Short Edge Choose the scan type for Scan Type Colour* your document. Grey Black and White (When you select Colour in...
  • Page 212 Level 1 Level 2 Options Descriptions See Page (When you select Colour or Choose the file format for Options File Type Grey in Scan Type) your document. (continued) PDF* JPEG PDF/A Secure PDF Signed PDF (When you select Black and White in Scan Type) PDF* PDF/A...
  • Page 213 Level 2 Options Descriptions See Page Choose the 2-sided scan Options 2-sided Scan Off* mode. (MFC-9340CDW) 2-sided Scan: Long Edge 2-sided Scan: Short Edge Choose the scan type for Scan Type Colour* your document. Grey Black and White (When you select Colour in...
  • Page 214 Level 1 Level 2 Options Descriptions See Page (When you select Colour or Choose the scan Options File Type Grey in Scan Type) resolution and file format (continued) for your document. PDF* JPEG PDF/A Secure PDF Signed PDF (When you select Black and White in Scan Type) PDF* PDF/A...
  • Page 215 Settings and features tables Direct Print (MFC-9330CDW and MFC-9340CDW) Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Direct Print (Select File) Set the print media Print Settings Paper Type Thin type when printing (No. of Prints Plain Paper*...
  • Page 216 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page (Select File) Enable or disable Direct Print Print Settings Collate page collation when (continued) (No. of Prints printing directly from (001-999)) the USB Flash (continued) memory drive. Set the print quality Print Quality Normal* option when printing Fine...
  • Page 217 Settings and features tables Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Multiple Page — — Set the default page Default 1in1* style when printing Settings 2in1 multiple pages (continued) directly from the USB 4in1 Flash memory drive. 9in1 16in1 25in1...
  • Page 218 Toner Level 1 Level 2 Level 3 Options Descriptions See Page — — View the approximate Toner Life remaining toner life for each colour. — — Print the Test Print Test Print page. Adjust the colour Calibration Calibrate density or return the colour calibration to the factory settings.
  • Page 219 Google Drive™ — — — — ® Flickr Facebook — — Evernote — — Dropbox — — Visit the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/. The factory settings are shown in Bold with an asterisk.
  • Page 220 191. settings from the — Normal preset items. — 2in1(ID) — 2in1 2-sided(12) — — 2-sided(22) (MFC-9340CDW) — Paper Save Fax Resolution — Set the resolution for Standard outgoing faxes. (Options) Fine S.Fine Photo — Choose the 2-sided 2-sided Fax fax scan mode.
  • Page 221 — PC Select Scan a colour to Image picture into your graphics application. — Scan documents to USB 2-sided Scan (MFC-9340CDW) into a USB Flash memory drive. Scan type Resolution File Type Glass Scan Size File Name File Size Remove...
  • Page 222 Internet. — Profile Name Send scanned data to FTP via FTP. Picasa Web — — Visit the Brother Albums™ Solutions Center to download the Web Google Drive™ — — Connect Guide at — —...

  • Page 223: Entering Text

    Settings and features tables Entering text When you need to enter text into the machine the keyboard will appear on the Touchscreen. Press to cycle among letters, numbers and special characters. Press to cycle between upper and lower case letters. Inserting spaces To enter a space, press space or c.

  • Page 224: D Specifications

    Specifications General Model MFC-9140CDN MFC-9330CDW MFC-9340CDW Printer Type Print Method Electrophotographic LED Printer Memory Capacity 192 MB 256 MB LCD (liquid crystal display) 3.7 in. (93.4 mm) TFT Colour Touchscreen LCD Touchpanel Power Source 220 - 240 V AC 50/60 Hz Peak Approx.
  • Page 225 Specifications Model MFC-9140CDN MFC-9330CDW MFC-9340CDW Noise Level Sound Printing m = 53.0 dB (A) Pressure Ready m = 33 dB (A) Sound Power Printing d = 6.39 B (A) (Colour) Printing d = 6.42 B (A) (Monochrome) Ready d = 4.44 B (A) 10 to 32.5 °C...

  • Page 226: Document Size

    Document Size Model MFC-9140CDN MFC-9330CDW MFC-9340CDW Document Size ADF Width 147.3 to 215.9 mm (1-sided) ADF Length 147.3 to 355.6 mm Scanner Glass Width Max. 215.9 mm Scanner Glass Max. 300.0 mm Length Document Size ADF Width — 147.3 to (2-sided) 215.9 mm...

  • Page 227: Print Media

    Specifications Print media Model MFC-9140CDN MFC-9330CDW MFC-9340CDW Paper Input Paper Tray Paper Type Plain Paper, Thin Paper, Recycled Paper Paper Size A4, Letter, B5 (JIS), A5, A5 (Long Edge), A6, Executive, Legal, Folio Paper Weight 60 to 105 gsm Maximum...

  • Page 228: Fax

    Model MFC-9140CDN MFC-9330CDW MFC-9340CDW Compatibility ITU-T Super Group 3 Coding System MH/MR/MMR/JBIG Modem Speed 33,600 bps (with Automatic Fallback) 2-sided Print Receiving Automatic 2-sided Sending — Yes (from ADF) Scanning Width Max. 208 mm Printing Width Max. 208 mm Greyscale...

  • Page 229: Copy

    Specifications Copy Model MFC-9140CDN MFC-9330CDW MFC-9340CDW Copy Width Max. 210 mm Automatic 2-sided Copy — Yes (from ADF) Multiple Copies Stacks or Sorts up to 99 pages Reduce/Enlarge 25% to 400% (in increments of 1%) Up to 600 × 600 dpi Resolution Less than 19 seconds at 23 °C / 230 V...

  • Page 230: Scanner

    Max. 210 mm Automatic 2-sided Scanning — Yes (from ADF) For the latest driver updates for the version of OS X you are using, visit us at http://solutions.brother.com/. ® ® ® Maximum 1200 × 1200 dpi scanning with the WIA driver in Windows...

  • Page 231: Printer

    Specifications Printer Model MFC-9140CDN MFC-9330CDW MFC-9340CDW Automatic 2-sided Print Emulations ® PCL6, BR-Script3 (PostScript 3™) 600 dpi × 600 dpi, 2400 dpi (600 dpi × 2400 dpi) quality Resolution Print Speed Monochrome Up to 7 sides/minute (Up to 3.5 sheets/minute)

  • Page 232: Interfaces

    Interfaces Model MFC-9140CDN MFC-9330CDW MFC-9340CDW Hi-Speed USB 2.0 It is recommended you use a USB 2.0 cable (Type A/B) that is no more than 2.0 metres long. 10BASE-T / 100BASE-TX Ethernet Use a straight-through Category 5 (or greater) twisted-pair cable.

  • Page 233: Network

    Utility See Computer requirements on page 225. ® (For Windows users) Brother BRAdmin Light is available on the CD-ROM provided with the machine. (For Macintosh users) Brother BRAdmin Light is available as a download from http://solutions.brother.com/. ® (For Windows users) If you require more advanced machine management, use the latest Brother BRAdmin...

  • Page 234: Direct Print Feature

    — PDF version 1.7 , JPEG, Exif + JPEG, PRN (created by Brother printer driver), TIFF (scanned by all Brother MFC or DCP models), XPS version 1.0 Interface — USB direct interface PDF data including a JBIG2 image file, a JPEG2000 image file or a transparency file is not supported.

  • Page 235: Computer Requirements

    PC-Fax (Send) Processor System OS X v10.8.x Scanning For WIA, 1200 x 1200 resolution. Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi. Third party USB ports are not supported. PC-Fax supports black and white only. ® ®...

  • Page 236: Consumable Items

    Consumable items (For Oceania) Model MFC-9140CDN MFC-9330CDW MFC-9340CDW Model Name Toner Inbox Black — Approx. 1,000 pages A4 or Letter page Cartridge Cyan — Approx. 1,000 pages A4 or Letter page Magenta Yellow Standard Black TN-251BK Approx. 2,500 pages A4 or Letter page...
  • Page 237 Contains 1 pc. Black Drum Unit. Contains 1 pc. Colour Drum Unit. NOTE • Brother does not recommend the use of consumables other than genuine Brother consumables. • Your machine warranty may not cover any damage arising from the use of non genuine Brother consumables.

  • Page 238: Index

    TAD (answering machine) ..54 External telephone, connecting ....56 external telephone ........56 Consumable items ...... 75 Control panel overview ......8 ControlCenter2 (for Macintosh) See Software User's Guide. ® ControlCenter4 (for Windows See Software User's Guide. Cordless telephone (non-Brother) ....57...
  • Page 239 Fax codes Machine information changing ..........59 firmware version ......... 163 remote activation code ......57 how to reset the machine ....164 remote deactivation code ......57 reset functions ........163 Fax Detect ..........43 serial number ........163 Fax, stand-alone Macintosh receiving See Software User's Guide.
  • Page 240 Paper ............29 Redial ............60 how to load ..........21 Remote setup in manual feed slot ......23 See Software User's Guide. in paper tray ........21 Replacing recommended ........30 belt unit ..........94 size ..........28 drum units ..........87 tray capacity ..........30 toner cartridges ........
  • Page 241 TAD (telephone answering device), Waste toner box external ............41 replacing ..........97 connecting ........54 Weights ..........214 recording OGM ........55 Wi-Fi Direct™ ..........5 ® Telephone line Windows connections ...........55 See Software User's Guide. difficulties ..........145 Wireless Network interference .........152 See Quick Setup Guide and Network multi-line (PABX) ........56 User's Guide.
  • Page 242 For Australia Only: Support – For technical support of your Brother Product other than what you can resolve through the User’s Guide, please visit our website or Solutions website (see below) to find an answer to FAQs/Troubleshooting, locating Drivers & Software.
  • Page 243 Visit us on the World Wide Web http://www.brother.com/ These machines are approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.com...

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