The information in this document does not alter the terms of your purchase agreement ® or the Lenovo Limited Warranty. For more information, see “Warranty Information” in the Safety, Warranty, and Setup Guide that comes with your computer.
Note: If you notice these conditions with a product (such as an extension cord) that is not manufactured for or by Lenovo, stop using that product until you can contact the product manufacturer for further instructions, or until you get a suitable replacement.
that the power is turned off and that the product is unplugged from any power source. If you have any questions or concerns, contact the Customer Support Center. Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.
In addition, many mobile products, such as notebook computers, utilize a rechargeable battery pack to provide system power when in portable mode. Batteries supplied by Lenovo for use with your product have been tested for compatibility and should only be replaced with approved parts.
Electrical current safety information DANGER Electric current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: • Do not use your computer during a lightning storm. • Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm.
50332-2 can be dangerous due to excessive sound pressure levels. If your Lenovo computer came with headphones or earphones in the package, as a set, the combination of the headphones or earphones and the computer already complies with the specifications of EN 50332-1.
“Specifications” on page 12 • “Operating environment” on page 12 • “Lenovo programs” on page 13 Locating computer controls, connectors, and indicators This section introduces the computer hardware features to give you the basic information you will need to start using the computer.
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Speakers Multi-touch screen ® ® Windows button System-status indicator (illuminated ThinkPad logo) Camera Use the camera to take pictures or hold a video conference. For more information, see “Using the camera” on page 50. Microphones The microphones capture sound and voice when used with a program capable of handling audio. Ambient light sensor (for Windows 8.1 only) The ambient light sensor detects the surrounding light conditions.
To access power plan settings, do the following: • For Windows 7: Start the Power Manager program and then click the Power Plan tab. For instructions on how to start the Power Manager program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 13.
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(HDTV). You also can connect your computer to a compatible video graphics array (VGA) video device, such as a VGA monitor, by connecting the Lenovo Mini-HDMI to VGA Monitor Cable to the mini HDMI connector.
OK or Apply. • For Windows 8.1: Press the Windows key to go to the Start screen. Click Lenovo Settings ➙ Power. Then select Enable USB charge from the computer battery even when the computer is off check box under Always On USB.
The Always-on USB connector also can be used as a USB 3.0 connector to connect devices compatible with a USB interface, such as a USB printer, a digital camera, or the ThinkPad USB 3.0 Ethernet Adapter. Attention: When you attach a USB cable to the connector, ensure that the USB mark is facing upward. Otherwise the connector might be damaged.
Rear view Note: Your computer might look slightly different from the illustration in this topic. Figure 5. Rear view Fan louvers Fan louvers The fan louvers and internal fan enable air to circulate in the computer and to ensure proper cooling, especially the cooling of the microprocessor.
Certification information, the Windows Certificate of Authenticity label, and the Genuine Microsoft label. Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.
The following figure shows the location of the machine type and model of your computer: Note: Your computer might look slightly different from the illustration in this topic. FCC ID and IC Certification information You can find the FCC ID and IC Certification numbers for the installed transmitter cards on the bottom of your computer as shown below.
The Genuine Microsoft label is provided on models that are licensed to use a Windows 8.1 operating system. The version of the Windows 8.1 operating system is printed on the label. Lenovo computers that are licensed for use with a Windows 8.1 operating system are shipped with the Windows 8.1 license key digitally encoded into the computer hardware.
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• ThinkPad pointing device (TrackPoint pointing device and ThinkPad trackpad) Interface • ac power connector • Always-on USB 3.0 connector • Audio connector • 4-in-1 digital media-card-reader slot • mini HDMI connector • Lenovo OneLink connector • USB 3.0 connector Chapter 1 Product overview...
Access Connections™ program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 13. • For Windows 8.1: Press the Windows key to go to the Start screen. Click Lenovo Settings ➙ Power. Operating environment This section provides information about your computer operating environment.
Lenovo ThinkVantage Tools. Then double-click a program icon to access the program. Note: If a program icon is dimmed in the navigation window of the Lenovo ThinkVantage Tools program, it indicates that you need to manually install the program. To manually install the program, double-click the program icon.
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Note: If you cannot find the program you need in Control Panel, open the navigation window of the Lenovo ThinkVantage Tools program and double-click the corresponding dimmed icon to install the program you need.
If your computer is preinstalled with the Windows 8.1 operating system, to access Lenovo programs, press the Windows key to go to the Start screen and then click a Lenovo program to launch it. If you cannot find the program you need, move the pointer to the top-right or bottom-right corner of the screen to bring up the charms.
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• Lenovo Tools (Windows 8.1) The Lenovo Tools program helps you work more easily and securely by providing easy access to various program, such as Lenovo Fingerprint Manager, Lenovo Solution Center, and so on.
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• System Update (Windows 7 and Windows 8.1) The System Update program enables you to keep the software on the computer up-to-date by downloading and installing software packages, including ThinkVantage programs, device drivers, Unified Extensible Firmware Interface (UEFI) basic input/output system (BIOS) updates, and other third-party programs.
“Using a flash media card” on page 51 Registering your computer When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. In addition, some locations offer extended privileges and services to registered users.
Can I get my user guide in another language? • To download the user guide in another language, go to: http://www.lenovo.com/support. Then follow the instructions on the screen. How to use the battery power more effectively? •...
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• On the Windows 8.1 operating system, you can set the computer to open either the desktop or the Start screen by default. To set the default startup screen, do the following: 1. On the desktop, move your pointer to the taskbar at the bottom of the screen and right-click or tap on the windows notification area.
Using the tablet buttons This topic provides instructions on how to use the tablet buttons. Your computer has a row of buttons with which you can control your computer, without the use of the keyboard. Note: Your computer might look slightly different from the illustration in this topic. Power button: Press it to turn on the computer.
To remove the pen from the slot, slide the tab of pen to the right side slightly, and then pull the pen out as shown in the following illustration. The Tablet Digitizer Pen consists of a tip and a click button .
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Tasks Touch gestures (touch models only) Mouse actions Tap. To open an application or perform Click. an action on an open application, such as Copy, Save, and Delete, depending on the application To scroll through items, such as lists, Slide. Scroll the mouse wheel, move the pages, and photos scroll bar, or click the scroll arrow.
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Tasks Touch gestures (touch models only) Mouse actions To rotate an item Put two or more fingers on an If the application supports rotation, item, and then rotate your fingers click the rotation icon. (supported only on some models). To open a menu with multiple options Tap and hold.
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Tasks Touch gestures (touch models only) Mouse actions To view all applications on the Start • Swipe up to the top edge. Click the downward arrow ( screen located near the bottom-left corner of the Start screen. • Tap the downward arrow ( located near the bottom-left corner of the Start screen.
Tips on cleaning the multi-touch screen • Turn off the computer before cleaning the multi-touch screen. • Use a dry, soft, and lint-free cloth or a piece of absorbent cotton to remove fingerprints or dust from the multi-touch screen. Do not apply solvents to the cloth. •...
Display angle for each operating mode The angle between the front of the computer display and the keyboard is different in each operating mode, and the following table lists the angle range for each operating mode. Table 3. Display angle for each operating mode Notebook mode Stand mode Tablet mode...
In notebook mode, the keyboard, the ThinkPad trackpad, and the TrackPoint pointing stick are automatically enabled. By default, the autorotate feature is enabled. To avoid undesired screen rotation, press the screen rotation lock button to disable the autorotate feature. For instructions on how to use the button, refer to “Using the tablet buttons”...
2. Position your computer as shown. Your computer is now in stand mode. In stand mode, the keyboard, the ThinkPad trackpad, and the TrackPoint pointing stick are automatically disabled. By default, the autorotate feature is enabled. To avoid undesired screen rotation, press the screen rotation lock button to disable the autorotate feature.
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Attention: Do not rotate the computer display with too much force, otherwise the computer display or hinges might be damaged. Do not apply too much force to the upper-right or upper-left corner of the computer display. If your computer is in stand mode, do the following to turn the computer into tablet mode from stand mode: Note: Your computer might look slightly different from the illustrations in this topic.
In tablet mode, the keyboard, the ThinkPad trackpad, and the TrackPoint pointing stick are automatically disabled. In tablet mode, you can use your computer in a creative and intuitive way by jotting down notes and illustrations with the Tablet Digitizer Pen and then storing them digitally. For instructions on how to use the Tablet Digitizer Pen, refer to “Using the Tablet Digitizer Pen”...
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Turning the computer into tent mode from tablet mode If your computer is in tablet mode, do the following to turn the computer into tent mode: Note: Your computer might look slightly different from the illustrations in this topic. 1. Slowly open your computer display several inches. The screen rotates to the orientation for you to look at in stand mode.
Turning the computer into stand mode from tent mode If your computer is in tent mode, do the following to turn the computer into stand mode: 1. If the autorotate feature is disabled, press the screen rotation lock button to enable the autorotate feature. 2.
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Function keys • : Press Fn+Esc to enable or disable the Fn Lock function. When the Fn Lock function is disabled: The Fn Lock indicator is off (default mode). To initiate the special function of each key, press the function key directly. To input F1–F12, you need to press the Fn key and the corresponding function key.
For Windows 8.1: Opens the Settings charm. • For Windows 7: Opens Windows Search. For Windows 8.1: Opens the Search charm. • : Views the programs that you have opened. • For Windows 7: Opens Computer. For Windows 8.1: Views all the programs. •...
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Behavior of the keyboard The frame of the keyboard travels upward when you rotate the computer display from 190 degrees to 360 degrees. The following are some scenarios for using the keyboard: • The frame of the keyboard does not travel when you rotate the computer display from 10 degrees to 190 degrees.
Customizing the keyboard You can customize the keyboard to achieve the extended functions of the keyboard. To customize the keyboard, do the following: 1. Go to Control Panel. 2. Click Hardware and Sound ➙ Device Manager ➙ Keyboards ➙ Standard PS/2 keyboard and then follow the instructions on the screen.
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Notes: • Your computer might look slightly different from the illustration in this topic. • In notebook mode, the keyboard, the ThinkPad trackpad, and the TrackPoint pointing stick are automatically enabled. In stand mode, tablet mode, and tent mode, the keyboard, the ThinkPad trackpad, and the TrackPoint pointing stick are automatically disabled.
To check for detailed battery status information, do the following: • For Windows 7: Open the Power Manager program and click the Battery tab. • For Windows 8.1: Open the Lenovo Settings program and click Power. Enabling the battery alarm on the Windows 7 operating system...
To enable the battery alarm, do the following: 1. Start the Power Manager program. 2. Click the Global Power Settings tab. 3. For Low battery alarm or Critically low battery alarm, set the percentage of the power level and set the action.
To access power plan settings, do the following: • For Windows 7: Start the Power Manager program and then click the Power Plantab. For instructions on how to start the Power Manager program, see “Accessing Lenovo programs on the Windows 7 operating system” on page 13.
Ethernet connections You can connect your computer to a local network or a broadband connection through a Lenovo USB 2.0 Ethernet Adapter, a ThinkPad USB 3.0 Ethernet Adapter, a supported ThinkPad OneLink Dock, or a supported ThinkPad OneLink Pro Dock.
• For Windows 7: Use the Access Connections program. For more information, see “Accessing Lenovo programs on the Windows 7 operating system” on page 13.
• Place your computer so that there are as few obstacles as possible between the wireless LAN access point and the computer. • Open your computer lid to an angle of slightly more than 90 degrees. • If you use the wireless feature (the 802.11 standards) of your computer simultaneously with a Bluetooth option, the data transmission speed can be delayed and the performance of the wireless feature can be degraded.
1. Start the ThinkPad Setup program. See “Security menu” on page 84. 2. Select Security ➙ I/O Port Access. 3. Set the NFC device option to Enabled. You can use the NFC feature with NFC supported programs, such as the Lenovo QuickCast program and the Lenovo QuickControl program. Presentations and multimedia You can connect your computer to a projector to give presentations or you can connect your computer to an external monitor to expand your workspace.
Changing display settings You can change the display settings, such as the display resolution, font size, and so on. To change the display settings, do the following: 1. Open Control Panel and click Appearance and Personalization. 2. Click Display for further configuration. 3.
8. Click Properties. If you are prompted for an administrator password or confirmation, type the password or provide confirmation. 9. Click the Driver tab. 10. Click Update Driver. 11. Click Browse my computer for driver software, and then click Let me pick from a list of device drivers on my computer.
Using dual display This section introduces the Duplicate and Extend desktop functions that enable you to display output on both the computer display and an external monitor. Using the Duplicate or Extend desktop function With the Duplicate desktop function, you can display the same output on both the computer display and an external display.
• Speakers Note: The left speaker and right speaker automatically switch between each other when the computer screen rotates. • Combo audio connector, 3.5 mm (0.14 inch) in diameter Your computer also has an audio chip that enables you to enjoy various multimedia audio features, such as the following: •...
– Configure the camera settings directly from the program that is using the camera. For details, see the help information system of the program. – Click Lenovo Settings from the Start screen. Then click Camera. Follow the instructions on the screen to configure the camera settings as desired.
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2. Select the item you want to remove to stop the card. 3. Press the card to eject it from your computer. 4. Remove the card and store it safely for future use. Note: If you do not remove the card from your computer after you eject the card from the Windows operating system, the card can no longer be accessed.
The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits. Lenovo is committed to providing the latest information and technology to our customers with disabilities. Refer to our accessibility information which outlines our efforts in this area. See “Accessibility information”...
Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.
Assistive technologies enable users to access information in the most appropriate way. Some of these technologies are already provided in your operating system. Others can be purchased through vendors, or accessed through the World Wide Web http://www.lenovo.com/healthycomputing. Assistive technologies Some accessibility technologies are available through the Accessibility Options program. Depending on your operating system, the number of accessibility options available varies.
• A quality carrying case that provides adequate cushion and protection • External storage device • mini HDMI cable • Lenovo Mini-HDMI to VGA Monitor Cable • ThinkPad USB 3.0 Ethernet Adapter • Lenovo USB 2.0 Ethernet Adapter If you are traveling to another country, you might need to consider an ac power adapter for the country to which you are travelling.
Refer to the instructions shipped with the mechanical lock. Note: You are responsible for evaluating, selecting, and implementing the locking devices and security features. Lenovo makes no comments, judgments, or warranties about the function, quality, or performance of locking devices and security features.
Note: You might want to record your password and store it in a safe place. Otherwise, if you forget the password, you have to take your computer to a Lenovo reseller or a marketing representative to have the password canceled.
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Note: You might want to record your password and store it in a safe place. The next time you open the ThinkPad Setup program, you will be prompted to type your supervisor password to proceed. If you forget your supervisor password, Lenovo cannot reset your password. You must take your computer to a Lenovo Chapter 4...
Lenovo marketing representative to have the system board replaced. Proof of purchase is required, and a fee will be charged for parts and service. Hard disk passwords The following two types of hard disk passwords can help protect the information stored on the hard disk drive or hybrid drive: •...
• Record your password and store it in a safe place. If you forget the user hard disk password, or both user and master hard disk passwords, Lenovo cannot reset your passwords or recover data from the hard disk drive or hybrid drive. You must take your computer to a Lenovo reseller or a marketing representative to have the hard disk drive or hybrid drive replaced.
• Set a power-on password as well as a hard disk password for your internal solid-state drive, hard disk drive or hybrid drive. Refer to the procedures in “Power-on password” on page 57 and “Hard disk passwords” on page 60. For security, a longer password is recommended. •...
To set the security chip, you have to start Client Security Solution, and follow the instructions on the screen. Note: If Client Security Solution is not preinstalled on your computer, download and install it from http://www.lenovo.com/support. Then follow the instructions on the screen. Tips on using the security chip •...
• Format your hard disk drive, solid-state drive, or hybrid drive, using the software for initializing it. • Use the recovery program provided by Lenovo to bring the hard disk drive, solid-state drive, or hybrid drive back to the factory default settings.
• “Recovery overview for the Windows 7 operating system” on page 65 • “Recovery overview for the Windows 8.1 operating system” on page 70 Recovery overview for the Windows 7 operating system This section provides information about the recovery solutions provided by Lenovo on the Windows 7 operating system. Notes: •...
To create recovery media, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media on different operating systems.
This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
Creating a rescue medium This section provides instructions on how to create a rescue medium. 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.
1. Turn on your computer. When the ThinkPad logo is displayed, press F1. The ThinkPad Setup program starts. 2. Choose the Config menu and change the USB 3.0 Mode to be Disabled from the USB submenu. 3. Turn off your computer. 4.
Attention: If you need updated device drivers, do not download them from the Windows Update Web site. Obtain them from Lenovo. For more information, see “Making sure device drivers are current” on page 94. Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following: •...
Resetting your computer to the factory default settings If you want to recycle your computer or just start over, you can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, reinstall all the programs that came with your computer, and reset all the settings to the factory default settings.
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Creating recovery media To create recovery media, you need a USB drive with at least 8 GB of storage. The required USB capacity depends on the size of the recovery image. Attention: Creating recovery media will delete anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep.
Options include storage devices, network cards, port replicators, batteries, power adapters, printers, scanners, keyboards, mice, and more. You can shop at Lenovo 24 hours a day, 7 days a week directly over the World Wide Web. All you need is an Internet connection and a credit card.
HDMI connector: Used to connect a digital audio device or video monitor that is compatible with HDMI. Power connector: Used to connect the ac power adapter. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. ThinkPad OneLink Pro Dock Depending on the model, your computer might support the ThinkPad OneLink Pro Dock (hereafter referred to as the dock).
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Front view Security-lock slot: To protect your dock from theft, you can purchase a security cable lock, such as a Kensington-style cable lock, that fits this security-lock slot to lock your dock to a desk, table, or other non-permanent fixture. USB 3.0 connector: Used to connect devices that are compatible with USB 3.0 and USB 2.0.
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DisplayPort connector. Power connector: Used to connect the ac power adapter. DVI connector: Used to connect a monitor that supports Digital Visual Interface (DVI) connection. Lenovo OneLink connector: Connect the Lenovo OneLink connector to the computer. User Guide...
6. Install the Windows 8.1 fix modules. Go to the Microsoft Knowledge Base home page at http://support.microsoft.com/. Type the number of the fix module in the search field, then click Search. 7. Install the registry patches. To download and install the registry patches, go to the Lenovo Support Web site at: http://www.lenovo.com/support...
USB 3.0 driver. To download the latest device drivers, do the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers. 2. Select your product name to view all the device drivers for your computer. 3. Select the device drivers that you need, and follow the instructions on the screen.
2. Use the pointer keys to select a tab; or use the pointer keys to locate an item and press Enter to select it. Then a submenu is displayed. Note: Some menu items are displayed only if the computer supports the corresponding features. 3.
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Table 5. Config menu items Menu item Submenu item Selection Comments USB UEFI BIOS Support • Disabled Enable or disable boot support from USB storage devices. • Enabled Always On USB • Disabled Enable or disable the function of charging external devices •...
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Table 5. Config menu items (continued) Menu item Submenu item Selection Comments controller, and the USB 3.0 connectors will work as USB 2.0 connectors. Keyboard/Mouse Fn and Ctrl Key swap • Disabled If you select Enabled, the Fn key will work as the Ctrl key, and the •...
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Table 5. Config menu items (continued) Menu item Submenu item Selection Comments Keyboard Beep • Disabled Enable or disable the keyboard beep when unmanageable key • Enabled combinations are pressed. Core Multi-Processing • Disabled Enable or disable additional execution core units within a •...
Table 5. Config menu items (continued) Menu item Submenu item Selection Comments established until the connection is successful. Console Type • PC-ANSI Enable the specified console type. • VT100 • VT100+ • VT-UTF8 Date and Time menu To change the date or time of your computer, select the Date/Time tab from the ThinkPad Setup menu. Then do the following: 1.
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Table 6. Security menu items (continued) Menu item Submenu item Selection Comments computer. If you select Disabled, no password prompt will be displayed; the computer goes ahead and loads the operating system. To prevent unauthorized access, you can set the user authentication on the operating system.
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Table 6. Security menu items (continued) Menu item Submenu item Selection Comments Intel(R) TXT Feature • Disabled Enable or disable the Intel Trusted Execution Technology (TXT) feature. • Enabled Intel TXT is a hardware-based security technology that establishes a root of trust to protect information from software-based attacks.
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Table 6. Security menu items (continued) Menu item Submenu item Selection Comments as Enabled by default when the OS Optimized Defaults is set as Enabled. Memory Protection Execution Prevention • Disabled Some computer viruses and worms cause memory buffers to overflow. •...
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Table 6. Security menu items (continued) Menu item Submenu item Selection Comments Anti-Theft Intel AT Module • Disabled Enable or disable the UEFI BIOS Activation interface to activate the Intel AT-p • Enabled module, which is an optional • Permanently anti-theft service from Intel.
Table 6. Security menu items (continued) Menu item Submenu item Selection Comments Secure Boot Mode • Standard Mode Specify the Secure Boot mode. • Custom Mode Reset to Setup Mode • Yes This option is used to clear the current platform key and put the •...
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Table 7. Startup menu items Menu item Selection Comments Boot Select the boot device when you press the power button to turn on the computer. • Both UEFI/Legacy Boot Select system boot capability. • UEFI Only • Both: The system boots by the following UEFI/Legacy Boot Priority •...
Windows environment. When you install a new program, a device driver, or hardware, you might be informed to update the UEFI BIOS. For instructions on how to update the UEFI BIOS, go to: http://www.lenovo.com/ThinkPadDrivers Using system management This topic is primarily intended for the network administrators.
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This manageability, known as Total Cost of Ownership (TCO), enables you to remotely operate client computers in the same way as you operate your own computer, such as turning on a client computer, formatting a hard disk drive or hybrid drive, and installing a program. Once the computer is configured and operational, you can manage it by using the software and the manageability features that are already integrated into the client computer and the network.
• Profile your machine at http://www.lenovo.com/support to keep up to date with current drivers and revisions. • Keep up to date for device drivers on other non-Lenovo hardware. You might want to read the device driver information release notes prior to updating for compatibility or known issues.
This might eliminate the driver as the potential cause of a problem. Getting the latest drivers from the Web site You can download and install updated device drivers from the Lenovo Web site by doing the following: 1. Go to http://www.lenovo.com/ThinkPadDrivers.
scheduled updates to search by severity (critical updates, critical and recommended updates, or all updates) so the list you choose from contains only those update types that are of interest to you. For more information about how to use the System Update program, refer to the help information system of the program.
Taking care in setting passwords • Remember your passwords. If you forget a supervisor or hard disk password, Lenovo will not reset it, and you might have to replace your system board, hard disk drive, solid-state drive, or hybrid drive.
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Cleaning your computer display To clean the computer display, do the following: 1. Gently wipe the display with a dry, soft lint-free cloth. If you see a scratchlike mark on your display, it might be a stain transferred from the keyboard or the TrackPoint pointing stick when the cover was pressed from the outside.
For additional information, refer to the Lenovo Solution Center help system. Note: If you are unable to isolate and repair the problem yourself after running the Lenovo Solution Center program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.
If the computer starts with ac power but does not start when ac power is disconnected, call the Customer Support Center for support. Go to http://www.lenovo.com/support/phone for the latest list of support phone numbers for your country or region.
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• Message: 0189: Invalid RFID configuration information area. Solution: The EEPROM checksum is not correct (block # 4 and 5). Reset the block # 0 and 1, for example the box Serial Number, and/or block # 4 and 5, for example the UUID. •...
Solution: Machine UUID is invalid. Have the computer serviced. • Message: Fan error Solution: Cooling fan has failed. Have the computer serviced. • Message: Thermal sensing error Solution: The thermal sensor is not functioning correctly. Shut down the computer immediately and have the computer serviced.
Ethernet problems • Problem: The computer cannot connect to the network. Solution: Make sure that: – The Lenovo USB 2.0 Ethernet Adapter, the ThinkPad USB 3.0 Ethernet Adapter, or the supported dock is connected correctly to your computer. Chapter 9...
The network cable must be securely connected to the RJ45 connector of the hub and also to the Lenovo USB 2.0 Ethernet Adapter or the ThinkPad USB 3.0 Ethernet Adapter on your computer. The maximum allowable distance from the computer to the hub is 100 meters (328 feet). If the cable is connected and the distance is within the limit but the problem persists, try a different cable.
Note: If you are using the Windows 7 operating system, click Show hidden icons on the windows notification area. The Access Connections icon is displayed. For more information about the icon, refer to the Access Connections help information system. For the Windows 7 operating system, check the Network Name (SSID) and your encryption information. Use the Access Connections program to verify this case-sensitive information.
3. Turn on the computer and try using the keyboard again. If the keyboard problem is resolved, carefully reconnect the external numeric keypad and the external keyboard. Ensure that you have seated the connectors correctly. If the problem persists, ensure that the correct device driver is installed by doing the following: 1.
Note: The device driver name depends on the video chip that has been installed on your computer. 5. Click the Colour Management tab, and then click the Colour Management button. In the displayed Colour Management window, click the Advanced tab and ensure that the settings in the Windows Colour System Defaults area are set as desired.
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4. Click the icon for the desired monitor (the Monitor-2 icon is for the external monitor). 5. Click Advanced Settings. 6. Click the Monitor tab. 7. Select the correct screen refresh rate. • Problem: Wrong characters are displayed on the screen. Solution: Did you follow the correct procedure when installing the operating system or application program? If you did, have the external monitor serviced.
Audio problems • Problem: Wave or MIDI sound does not play correctly. Solution: Ensure that the built-in audio device is configured correctly. 1. Open Control Panel. 2. Click Hardware and Sound. 3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
2. Connect the ac power adapter to the computer and let it charge. If a quick charger is available, use it to charge the over-discharged built-in battery. If the built-in battery cannot be fully charged in 24 hours, call Lenovo Customer Service Center to have it serviced.
If your computer does not run on battery power, do the following: 1. If the battery runs out of power, attach ac power adapter to recharge the battery. 2. If the battery is charged but the computer does not run, call Lenovo Customer Service Center to have it serviced.
Sleep and hibernation problems • Problem: The computer enters sleep mode unexpectedly. Solution: If the microprocessor overheats, the computer automatically enters sleep mode to allow the computer to cool and to protect the microprocessor and other internal components. Check the settings for sleep mode.
Solution: If the wakeup function is enabled, the computer consumes a small amount of power. This is not a defect. For details, refer to “Power-saving modes” on page 42. Problems with drives and other storage devices This section includes hard disk drive or hybrid drive problems and solid-state drive problems. hard disk drive or hybrid drive problems •...
If the application still does not run correctly, contact your place of purchase or a service representative for help. Problems with ports and connectors The following are the most common problems with ports and connectors. A USB problem Problem: A device connected to the USB connector does not work. Solution: Open the Device Manager window.
Lenovo to assist you. This section contains information about where to go for additional information about Lenovo and our products, what to do if you experience a problem with your computer, and whom to call for service should it be necessary.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
• Installation and maintenance of network operating systems (NOS) • Installation and maintenance of application programs For the terms and conditions of the Lenovo Limited Warranty that applies to your Lenovo hardware product, see “Warranty information” in the Safety, Warranty, and Setup Guide that comes with your computer.
Due to the fact that integrated wireless cards operate within the guidelines found in radio frequency safety standards and recommendations, Lenovo believes they are safe for use by consumers. These standards and recommendations reflect the consensus of the scientific community and result from deliberations of panels and committees of scientists who continually review and interpret the extensive research literature.
• Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.
Japan VCCI Class B compliance statement Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase Lenovo product service information for Taiwan Eurasian compliance mark Brazil regulatory notice Ouvir sons com mais de 85 decibéis por longos períodos pode provocar danos ao sistema auditivo.
Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources.
If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions.
For proper collection and treatment, go to: http://www.lenovo.com/recycling Battery recycling information for Taiwan Battery recycling information for the United States and Canada Recycling information for China Appendix B.
(RoHS) European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (“RoHS recast” or “RoHS 2”).
Windows Help and Support information on your computer. The Wake on LAN function is enabled when your Lenovo computer is shipped from the factory, and the setting remains valid even when the computer is in sleep mode. If you do not need to have Wake on LAN enabled while your computer is in sleep mode, you can reduce the power consumption and prolong the time in sleep mode, by disabling the setting of Wake on LAN for sleep mode.
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4. Right-click your network adapter device, and click Properties. 5. Click the Power Management tab. 6. Clear the Allow this device to wake the computer check box. 7. Click OK. User Guide...
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