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Troubleshooting
Troubleshooting – What to check when problems occur
Problem
Poor ice quality (soft or unclear).
Unit produces shallow or
incomplete cubes, or the ice fill
pattern on the evaporator is
incomplete.
Water leaking from under the unit.
Ice storage bin full of water.
IF SERVICE IS REQUIRED
If the need for service arises, contact the dealer from whom the unit was
purchased. State the Model Number and Serial Number and explain the problem.
The Model and Serial Number plate is located inside the unit at the upper right
hand corner.
If you do not know the name of the selling dealer or local service company, you can
check online at www.electroluxusa.com, or call 877-435-3287.
Possible Cause
• Poor incoming water quality.
• Ice-making system is dirty.
• Low water level.
• Hot incoming water.
• Incorrect incoming water
pressure.
• Unit is not level.
• Supply line leaking.
• Fill tube leaking.
• Bin drain leaking.
• Obstructed drain.
Remedy
• Consult a qualified plumber to test the water
quality and recommend appropriate treatment.
• Run unit through automatic clean cycle. See
Maintenance.
• Check to see that overflow tube is fully seated.
• Connect the unit to a cold water supply. See
Installation.
• Water pressure must be 20-120 psi.
• See Leveling the Unit.
• Check to see that the water inlet line is attached to
inlet valve properly. See Connecting the Water
Supply.
• Check connection at water valve outlet.
• Check integrity of bin drain hose and clamp.
• Check to see that storage bin drain opening is free
from obstruction and debris.
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