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Dell PowerEdge C6615 Installation And Service Manual

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Dell PowerEdge C6615
Installation and Service Manual
Regulatory Model: E81S
Regulatory Type: E81S002
September 2023
Rev. A00

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Summary of Contents for Dell PowerEdge C6615

  • Page 1 Dell PowerEdge C6615 Installation and Service Manual Regulatory Model: E81S Regulatory Type: E81S002 September 2023 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2023 Dell Inc. or its subsidiaries. All rights reserved. Dell Technologies, Dell, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: About this document....................6 Chapter 2: PowerEdge C6615 system configurations and features ..........7 System configurations - rear view for PowerEdge C6615..................7 System configurations - inside view for PowerEdge C6615..................9 Network ports indicator codes............................9 Sled to hard drive mapping...............................11 C6600 chassis options and drive enumerations......................11...
  • Page 4 Settings utility..............................43 Device Settings................................43 Dell Lifecycle Controller..............................43 Embedded system management..........................43 Boot Manager..................................43 PXE boot..................................... 44 Chapter 6: Installing and removing system components ............. 45 Safety instructions................................45 Before working inside your system ..........................45 After working inside your system..........................46 Recommended tools.................................
  • Page 5 Chapter 10: Using system diagnostics..................106 Dell Embedded System Diagnostics..........................106 Running the Embedded System Diagnostics from Boot Manager..............106 Running the Embedded System Diagnostics from the Dell Lifecycle Controller........106 System diagnostic controls............................. 107 Chapter 11: Getting help......................108 Recycling or End-of-Life service information......................108 Contacting Dell Technologies............................

  • Page 6: Chapter 1: About This Document

    About this document This document provides an overview about the system, information about installing and replacing components, diagnostic tools, and guidelines to be followed while installing certain components. About this document...

  • Page 7: Chapter 2: Poweredge C6615 System Configurations And Features

    ● Up to 16 x 2.5-inch SAS/SATA (HDD/SSD) drives ● Up to 16 x 2.5-inch SATA/NVMe drives on Universal Backplane configuration NOTE: For more information about how to hot swap NVMe PCIe SSD U.2 device, see the Dell Express Flash NVMe PCIe SSD User's Guide at https://www.dell.com/support >...
  • Page 8 For more information, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. USB 3.0 port The USB ports are 9-pin, 3.0- compliant. These ports enable you to connect USB devices to the system. PowerEdge C6615 system configurations and features...

  • Page 9: System Configurations - Inside View For Poweredge C6615

    System configurations - inside view for PowerEdge C6615 Figure 2. Inside view of the PowerEdge C6615 sled (air cooling configuration) 1. Power connector 2. Support bracket 3. BOSS-N1: HWRAID 1, 2 x M.2 SSDs 4. Memory module sockets 5. Processor 1 and heat sink module 6.
  • Page 10 The NIC is connected to a valid network at its maximum port speed. Link indicator is amber The NIC is connected to a valid network at less than its maximum port speed. Activity indicator is flashing green Network data is being sent or received. PowerEdge C6615 system configurations and features...

  • Page 11: Sled To Hard Drive Mapping

    ● An NVMe PCI card can be used in the LP slot in each C6615 to provide high performance storage for say writes/cache. Figure 6. C6600 chassis - 16 x 2.5-inch SAS/SATA backplane with four C6615 sleds PowerEdge C6615 system configurations and features...

  • Page 12: Locating The Express Service Code And Service Tag

    The unique Express Service Code and Service Tag are used to identify the system. The information tag is located on the rear of the system that includes system information such as the Service Tag, Express Service Code, Manufacture date, NIC, MAC address, QRL label, and so on. PowerEdge C6615 system configurations and features...
  • Page 13 2. Express Service Tag label 3. MAC address information label 4. iDRAC MAC address information label 5. Information tag (bottom view) Alternatively, the Service Tag information is located on a label on the left wall of the chassis. PowerEdge C6615 system configurations and features...

  • Page 14: System Information Label

    System information label Figure 10. System board connections and Jumper settings Figure 11. Mechanical Overview PowerEdge C6615 system configurations and features...
  • Page 15 Figure 12. Heatsink and Memory population information Figure 13. System tasks: BOSS M.2, Sled install and remove PowerEdge C6615 system configurations and features...

  • Page 16: Chapter 3: Technical Specifications

    Video specifications • Environmental specifications Sled dimensions Figure 14. Sled dimensions Table 4. PowerEdge C6615 sled dimensions  174.4 mm (6.86 inches) 40.0 mm (1.57 inches) 549.7 mm (21.64 inches) - diskless configuration 561.3 mm (22.10 inches) - SAS/SATA or NVMe or E3.S or Universal configuration...

  • Page 17: System Weight

    Supported processor Number of processors supported AMD EPYC processor with up to 64 cores PSU specifications The PowerEdge C6615 system supports up to two AC or DC power supply units (PSUs). Table 7. PSU specifications   Class Heat Frequency Voltage...

  • Page 18: Supported Operating Systems

    The PowerEdge C6615 system supports CR 2032 3.0-V lithium coin cell system battery. Expansion card riser specifications The PowerEdge C6615 system supports up to two PCI express (PCIe Gen5) slots on the system board. Table 9. Expansion card slots supported on the system board ...

  • Page 19: Memory Specifications

    Slot 2 Riser 2C Processor 1 Low Profile Half length PCIe Gen5 x16 Memory specifications The PowerEdge C6615 system supports the following memory specifications for optimized operation. Table 10. Memory specifications  Single processor DIMM type DIMM rank DIMM capacity Maximum system...

  • Page 20: Ports And Connectors Specifications

    ● Up to 16 x 2.5-inch SATA/NVMe drives on Universal Backplane configuration NOTE: For more information about how to hot swap NVMe PCIe SSD U.2 device, see the Dell Express Flash NVMe PCIe SSD User's Guide at https://www.dell.com/support >Browse all Products > Data Center Infrastructure >  Storage Adapters &...

  • Page 21: Environmental Specifications

    Table 14. Supported video resolution options  (continued) Resolution Refresh rate (Hz) Color depth (bits) 1920 x 1080 8, 16, 32 1920 x 1200 8, 16, 32 Environmental specifications Table 15. Continuous Operation Specifications for ASHRAE A3  Continuous Operation Specifications for ASHRAE A3 Temperature range for altitudes <= 900 m (<= 2953 ft) 5 —...

  • Page 22: Thermal Restriction Matrix

    ● 96GB Samsung, 128GB and 256GB DIMM is not supported ● CPU TDP Restriction ○ Air cooled, 2.5-inch chassis ￭ Maximum supported CPU TDP is 150W Table 18. DIMM blank requirements  CPU installed 1x socket configuration DIMM slots of CPU1 slot DIMM blank requirement ●...

  • Page 23: Chapter 4: Initial System Setup And Configuration

    Initial system setup and configuration This section describes the tasks for initial setup and configuration of the Dell system. The section also provides general steps to set up the system and the reference guides for detailed information. Topics: • Setting up the system •...

  • Page 24: Options To Log In To Idrac

    Ensure that you change the default username and password after setting up the iDRAC IP address. For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's Guide at www.dell.com/idracmanuals.

  • Page 25: Resources To Install Operating System

    You can also access iDRAC using automation tool - Redfish API. For more information, see the Integrated Dell Remote Access Controller User's Guide Redfish API Guide available at https://developer.dell.com. Resources to install operating system If the system is shipped without an operating system, you can install a supported operating system by using one of the resources provided in the table below.
  • Page 26 2. Enter the Service Tag of the system in the Enter a Dell Service Tag, Dell Product ID or Model field, and then press Enter. NOTE: If you do not have the Service Tag, click Browse all products, and navigate to your product.

  • Page 27: Chapter 5: Pre-Operating System Management Applications

    UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at www.dell.com/ poweredgemanuals.

  • Page 28: System Bios

    System BIOS To view the System BIOS screen, power on the system, press F2, and click System Setup Main Menu > System BIOS. Table 24. System BIOS details  Option Description System Information Provides information about the system such as the system model name, BIOS version, and Service Tag.
  • Page 29 Table 25. System Information details (continued) Option Description System CPLD Version Specifies the current version of the system complex programmable logic device (CPLD) firmware. UEFI Compliance Version Specifies the UEFI compliance level of the system firmware. AGESA Version Specifies the AGESA reference code version. SMU Version Specifies the SMU firmware version.
  • Page 30 Table 26. Processor Settings details (continued) Option Description L2 Up Down Prefetcher Enables or disables the L2 up down prefetcher. This option is set to Enabled by default, as it optimizes overall workload. NOTE: This option is only available for 4 Generation AMD EPYC processors.
  • Page 31 Table 26. Processor Settings details (continued) Option Description x2APIC Mode Enables or disables x2APIC mode. This option is set to Enabled by default. NOTE: For two CPU 64 cores configuration, x2APIC mode is not switchable if 256 threads are enabled (BIOS settings: All CCD, cores, and logical processors enabled).
  • Page 32 Dell Qualified NVMe drives always use the UEFINVMe driver built into the Dell EROS. When this option is set to 'All Drives', the BIOS driver will also be used with any NVMe drives in the system that has not been qualified by Dell. The option is set to Dell Qualified Drives by default.
  • Page 33 Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to www.dell.com/ossupport. Changing boot order About this task You may have to change the boot order if you want to boot from a USB key or an optical drive.
  • Page 34 Network Settings To view the Network Settings screen, power on the system, press F2, and click System Setup Main Menu > System BIOS > Network Settings. NOTE: For information about Linux network performance settings, see the Linux Network Tuning Guide for AMD EPYC Processor Based Servers at AMD.com.
  • Page 35 Table 35. ISCSI Device1 Settings screen details (continued) Option Description Connection Order Enables you to control the order for which the ISCSI connections will be attempted. Table 36. UEFI NVMe-oF Settings screen details  Option Description NVMe-oF Enables or disables the NVMe-oF device. When disabled, a UEFI boot option is created for the NVMe-oF device automatically.
  • Page 36 Table 37. Integrated Devices details (continued) Option Description primary video. You might have to re-arrange the cards in the slots in order to control which card is the primary video. Current State of Embedded Video Displays the current state of the embedded video controller. The Current Controller State of Embedded Video Controller option is a read-only field.
  • Page 37 Table 38. Serial Communication details (continued) Option Description BIOS setup utility may not always revert the serial MUX setting to the default setting of Serial Device 1. External Serial Connector Enables you to associate the External Serial Connector to Serial Device 1, Serial Device 2, or the Remote Access Device by using this option.
  • Page 38 Table 39. System Profile Settings details (continued) Option Description Workload Profile Allows optimization of performance based on the workload type. The Workload Profile setting is not a state.Setting a Workload Profile is a one-time action that in turns modifies various BIOS settings to be optimized for the requested workload type. This option is set to Not Configured by default.
  • Page 39 Table 41. System Security details  Option Description TPM Security This field controls the reporting of the Trusted Platform Module(TPM) in the system. When set to Off, the presence of the TPM is not reported to the OS. When set to Off, the presence of the TPM is not reported to the OS. When set to On, the presence of the TPM is reported to the OS.
  • Page 40 Table 41. System Security details (continued) Option Description Custom, the BIOS uses the user-defined key and certificates. Secure Boot policy is set to Standard by default. Secure Boot Mode Configures how the BIOS uses the Secure Boot Policy Objects (PK, KEK, db, dbx). If the current mode is set to Deployed Mode, the available options are User Mode and Deployed Mode.
  • Page 41 6. In the Setup Password field, type your setup password and press Enter or Tab. A message prompts you to reenter the setup password. 7. Reenter the setup password, and click OK. 8. Press Esc to return to the System BIOS screen. Press Esc again. A message prompts you to save the changes.
  • Page 42 If you do not type the correct password in three attempts, the system displays the following message: Invalid Password! Number of unsuccessful password attempts: <x> System Halted! Must power down. Password Invalid. Number of unsuccessful password attempts: <x> Maximum number of password attempts exceeded.System halted.

  • Page 43: Idrac Settings Utility

    Dell Lifecycle Controller Dell Lifecycle Controller (LC) provides advanced embedded systems management capabilities including system deployment, configuration, update, maintenance, and diagnosis. LC is delivered as part of the iDRAC out-of-band solution and Dell system embedded Unified Extensible Firmware Interface (UEFI) applications.

  • Page 44: Pxe Boot

    Launch System Setup Enables you to access System Setup. Launch Lifecycle Controller Exits the Boot Manager and invokes the Dell Lifecycle Controller program. System Utilities Enables you to launch System Utilities menu such as Launch Diagnostics, BIOS update File Explorer, Reboot System.

  • Page 45: Chapter 6: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 46: After Working Inside Your System

    CAUTION: Ensure that the chassis does not have a mixed architecture of PowerEdge C6420, PowerEdge C6525 and PowerEdge C6615 sled configurations. Mixing of sleds are not supported. When chassis or sled mismatch is detected, follow the procedures below: Table 46. Actions taken when chassis or sled mismatch is detected ...

  • Page 47: Removing A Sled

    NOTE: For optimized thermal operation, do not mix single processor and dual processor sleds within the same chassis. NOTE: For optimized thermal operation, ensure to follow the sled population sequence shown in the image below: Figure 17. Sled Installation Guidelines Removing a sled Prerequisites 1.
  • Page 48 Figure 18. Removing a sled 4. To release the sled blank, press the retention latch on the sled to release the sled. 5. Slide the sled blank out of the enclosure. Figure 19. Removing a sled blank Installing and removing system components...

  • Page 49: Installing A Sled

    Next steps Replace the sled. NOTE: If the sled is not being replaced immediately, a sled blank must be installed to ensure proper cooling of the system. Installing a sled Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2.
  • Page 50 Figure 21. Installing a sled blank Installing and removing system components...

  • Page 51: Air Shroud

    Air shroud Removing the air shroud Prerequisites CAUTION: Never operate your system with the air shroud removed. The system may get overheated quickly, resulting in shutdown of the system and loss of data. 1. Follow the safety guidelines listed in Safety instructions.

  • Page 52: Support Bracket

    Steps 1. Align the air shroud hooks with the link bar on the sled. NOTE: Ensure that the SATA cables are routed behind the air shroud clip. 2. Lower the air shroud until the snap clips on the right and left side of the shroud lock into the base of the sled. NOTE: Route the cable properly to prevent the cable from being pinched or crimped.

  • Page 53: Installing The Support Bracket

    Figure 24. Removing the support bracket 2. Remove the support bracket from the chassis. Next steps Replace the support bracket. Installing the support bracket Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 54: Expansion Cards And Expansion Card Risers

    When an expansion card is not supported or missing, the iDRAC and Lifecycle Controller logs an event. This does not prevent your system from booting. However, if a F1/F2 pause occurs with an error message, see Troubleshooting expansion cards section in the PowerEdge Servers Troubleshooting Guide at www.dell.com/poweredgemanuals. Installing and removing system components...

  • Page 55: Expansion Card Installation Guidelines

    Expansion card installation guidelines Figure 26. Expansion card slot connectors 1. Riser 1A (Slot 1) 2. Riser 2C (Slot 2) The following table describes the expansion card riser configurations: Table 47. Expansion card riser configuration  Configurations Expansion card PCIe Slots Controlling Height Length...
  • Page 56 Figure 27. Riser 1A- Slot 1, x16, LP-HL Figure 28. Riser 2C- Slot 2, x16, LP-HL NOTE: The expansion-card slots are not hot-swappable. The following table provides guidelines for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority should be installed first using the slot priority indicated.
  • Page 57 Table 48. Configuration 0: No Riser (continued) Card type Slot priority Maximum number of cards Broadcom OCP: 10Gb Integrated Slot Broadcom OCP: 25Gb Integrated Slot Broadcom OCP: 10Gb Integrated Slot Intel OCP: 25Gb Integrated Slot Intel OCP: 1Gb Integrated Slot Intel OCP: 10Gb Integrated Slot Intel OCP: 10Gb Integrated Slot...
  • Page 58 Table 49. Configuration 1: R1A (continued) Card type Slot priority Maximum number of cards Mellanox NIC: N400 Mellanox NIC: NDRV Mellanox NIC: N200 Mellanox NIC: H100 Mellanox NIC: 25Gb Broadcom OCP: 25Gb Integrated Slot Mellanox NIC: 100Gb Foxconn PERC Adapter Foxconn PERC Adapter Foxconn PERC Adapter Foxconn PERC Adapter Table 50.

  • Page 59: Removing The Expansion Card Riser 1

    Table 50. Configuration 2: R1A+R2C (continued) Card type Slot priority Maximum number of cards Marvell HBA: FC32 Marvell HBA: FC32 Mellanox NIC: N400 Mellanox NIC: NDRV Mellanox NIC: N200 Mellanox NIC: H100 Mellanox NIC: 25Gb Broadcom OCP: 25Gb Integrated Slot Mellanox NIC: 100Gb Foxconn PERC Adapter Foxconn PERC Adapter Foxconn PERC Adapter...

  • Page 60: Installing The Expansion Card Riser 1

    Figure 29. Removing the expansion card riser 1 Next steps Replace the expansion card riser Installing the expansion card riser 1 Prerequisites NOTE: You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 61: Removing The Expansion Card Riser 2

    Figure 30. Installing the expansion card riser 1 Next steps Follow the procedure listed in After working inside your system. Removing the expansion card riser 2 Prerequisites NOTE: Install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 62: Installing The Expansion Card Riser 2

    Figure 31. Removing the expansion card riser 2 Next steps Replace the expansion card riser Installing the expansion card riser 2 Prerequisites NOTE: You must install an expansion card filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system.

  • Page 63: Removing An Expansion Cards

    Figure 32. Installing the expansion card riser 2 Next steps Install the expansion card riser 2. Follow the procedure listed in After working inside your system. Removing an expansion cards Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2.
  • Page 64 Figure 33. Removing an expansion card from riser 1 Figure 34. Removing an expansion card from riser 2 3. If the expansion card is not going to be replaced, install a filler bracket and close the card retention latch. Installing and removing system components...
  • Page 65 NOTE: You must install a filler bracket over an empty expansion card slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and dirt out of the system and aid in proper cooling and airflow inside the system. Figure 35.

  • Page 66: Installing An Expansion Card

    Next steps Replace the expansion card riser. Installing an expansion card Prerequisites CAUTION: Expansion cards can only be installed in the slots on the expansion card riser. Do not attempt to install expansion cards directly into the riser connector on the system board. 1.
  • Page 67 Figure 38. Removing the expansion card filler bracket for riser 2 2. Holding the card by its edges, align the card with the slot on the riser. 3. Insert the card firmly until it is fully seated in the slot. 4.

  • Page 68: Removing The Riser Card

    Figure 40. Installing an expansion card in riser 2 Next steps Install the expansion card riser. 2. Follow the procedure listed in after working inside your system. Removing the riser card Prerequisites 1. Follow the safety guidelines listed in Safety instructions.
  • Page 69 Figure 41. Removing the riser card from riser 1 Figure 42. Removing the riser card from riser 2 Next steps Replace the riser card. Installing and removing system components...

  • Page 70: Installing The Riser Card

    Installing the riser card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Steps 1. Align and insert the riser card with the screw holes on the riser. 2.

  • Page 71: M.2 Ssd Module

    Figure 44. Installing the riser card in riser 2 Next steps 1. If applicable, connect the cable to the riser card. Install the expansion card riser 1 install the expansion card riser 3. Follow the procedure listed in After working inside your system.

  • Page 72: Installing The M.2 Riser

    Figure 45. Removing the M.2 riser Next steps Replace the M.2 riser. Installing the M.2 riser Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud.

  • Page 73: Removing The M.2 Ssd Module

    Figure 46. Installing the M.2 riser Next steps Replace the air shroud. 2. Follow the procedure listed in After working inside your system. Removing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 74: Installing The M.2 Ssd Module

    Figure 47. Removing the M.2 SSD module from the M.2 riser Next steps Replace the M.2 SSD module. Installing the M.2 SSD module Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 75: System Memory

    After working inside your system. System memory System memory guidelines The PowerEdge C6615 system supports DDR5 registered DIMMs (RDIMMs). System memory holds the instructions that are executed by the processor. Your system contains 6 memory sockets. Memory channels are organized as follows: Table 51.

  • Page 76: General Memory Module Installation Guidelines

    Figure 49. Memory slots Table 52. Supported memory matrix  DIMM type Rank Capacity DIMM rated voltage and DIMMs per Channel speed (DPC) RDIMM 16 GB DDR5 (1.1V), 4800 MT/s 4800 MT/s 32 GB, 64 GB NOTE: Mixing of memory module capacities in a system is not supported. General memory module installation guidelines To ensure optimal performance of your system, observe the following general guidelines when configuring your system memory.

  • Page 77: Removing A Memory Module

    NOTE: Nodes Per Socket (NPS) support varies with memory channel population. For instance, NPS4 requires 4 memory channels populated. Table 54. Nodes Per Socket (NPS) supported   Number of DIMMs populated Nodes Per Socket (NPS) supported NPS2, NPS1 NPS4, NPS2, NPS1 NPS2, NPS1 NPS1 This table shows the memory population information for AMD Family 19h Models A0h-AFh Socket SP6 processors with...

  • Page 78: Installing A Memory Module

    Figure 50. Removing a memory module Next steps Replace the memory module. 2. If you are removing the memory module permanently, install a memory module blank. The procedure to install a memory module blank is similar to that of the memory module. NOTE: When operating your system with single processor, install memory module blanks in processor 2 memory sockets.

  • Page 79: Processor And Heat Sink Module

    Figure 51. Installing a memory module Next steps 1. Follow the procedure listed in After working inside your system. 2. To verify that the memory module has been installed properly, press F2 during reboot and navigate to System Setup Main Menu >...

  • Page 80: Removing The Processor

    Figure 52. Removing a heat sink Next steps If you are removing a faulty heat sink, replace the heat sink, if not,remove the processor. Removing the processor Prerequisites WARNING: The heat sink may be hot to touch for some time after the system has been powered off. Allow the heat sink to cool before removing it.
  • Page 81 Figure 53. Removing screws on the retention frame 2. Release the processor socket rail frame by holding both blue tabs to lift the blue latches. Figure 54. Lifting the rail frame 3. Holding the handle on the carrier frame, slide the tray out of the rail frame. Installing and removing system components...

  • Page 82: Installing The Processor

    Figure 55. Removing the carrier frame Next steps Replace the processor. Installing the processor Prerequisites 1. Follow the safety guidelines listed in the Safety instructions. 2. Follow the procedure listed in the Before working inside your system. Steps 1. Holding the handle of the carrier frame, slide the tray into the processor socket rail frame until firmly seated. Installing and removing system components...
  • Page 83 Figure 56. Placing the carrier frame into the rail frame 2. Holding both of blue tabs to push the rail frame down until the blue latches lock into place. NOTE: Ensure that the CPU carrier does not climb up the rail frame rib of the Socket actuation mechanism (SAM). Figure 57.

  • Page 84: Installing The Heat Sink

    NOTE: Press the retention frame while tightening the screws to avoid tilting of the processor cover out of the processor socket. Figure 58. Securing the retention frame Next steps Install the heat sink. Install the air shroud. 3. Follow the procedure listed in After working inside your system.
  • Page 85 Figure 59. Applying thermal grease CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket. NOTE: The thermal grease syringe is intended for single use only. Dispose of the syringe after you use it. NOTE: Refer to the airflow direction on heat sink label as visual hint of heat sink install orientation.

  • Page 86: Power Interposer Board

    Figure 60. Installing the heat sink Next steps Replace the air shroud. 2. Follow the procedure listed in the After working inside your system. Power Interposer Board Removing the Power Interposer Board Prerequisites 1. Follow the safety guidelines listed in Safety instructions.

  • Page 87: Installing The Power Interposer Board

    Figure 61. Removing the Power Interposer Board Next steps Replace the Power Interposer Board. Installing the Power Interposer Board Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud.

  • Page 88: Optional Ocp Card

    Figure 62. Installing the Power Interposer Board Optional OCP card Removing the OCP filler Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud. Remove the support bracket.

  • Page 89: Removing An Ocp Card

    Figure 63. Removing the OCP filler Next steps Install the OCP card. Removing an OCP card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the air shroud.

  • Page 90: Installing An Ocp Card

    Figure 64. Removing an OCP card Next steps Install the OCP card filler. Installing an OCP card Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system. Remove the OCP card filler.

  • Page 91: Installing The Ocp Card Filler

    Figure 65. Installing an OCP card Next steps 1. Follow the procedure listed in After working inside your system. Installing the OCP card filler Prerequisites 1. Follow the safety guidelines listed in Safety instructions. 2. Follow the procedure listed in Before working inside your system.

  • Page 92: System Battery

    Figure 66. Installing the OCP card filler Next steps Install the support bracket. System battery This is a service technician replaceable part only. Replacing the system battery Prerequisites WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer.
  • Page 93 Figure 67. Removing the system battery CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery. 2. To install a new system battery: a. Push the battery holder clip away. NOTE: Ensure that the + side of the battery is facing the battery holder clip.

  • Page 94: System Board

    Next steps 1. If applicable, Installing the expansion card riser 2. Follow the procedure listed in the After working inside your system. 3. Confirm that the battery is operating properly, by performing the following steps: a. Enter the System Setup, while booting, by pressing F2. b.
  • Page 95 Figure 69. System board screws 3. To disengage the ports from the slots on the chassis, slide the system board toward the front of the chassis. 4. Incline the system board at an angle and lift the system board out of the chassis. NOTE: The numbers on the image do not depict the exact steps.

  • Page 96: Installing The System Board

    Installing the system board Prerequisites NOTE: Before replacing the system board, replace the old iDRAC MAC address label in the Information tag with the iDRAC MAC address label of the replacement system board 1. Follow the safety guidelines listed in the Safety instructions.
  • Page 97 4. If you are not using Easy restore, import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide available at https://www.dell.com/idracmanuals.. 5. Follow the procedure listed in After working inside your system.

  • Page 98: Trusted Platform Module

    NOTE: When the restore process is complete, BIOS prompts to restore the system configuration data. 4. Restore data from a previously created Hardware Server Profile, press F10 5. To restore the system configuration data, press Y 6. To use the default configuration settings, press N NOTE: After the restore process is complete, system reboots.

  • Page 99: Initializing Tpm For Users

    2. Press to hold the module down and remove the screw using the security Torx 8-bit shipped with the TPM module. 3. Slide the TPM module out from its connector. 4. Push the plastic rivet away from the TPM connector and rotate it 90° counterclockwise to release it from the system board. 5.

  • Page 100: Chapter 7: Minimum To Post And System Management Configuration Validation

    Minimum to POST and system management configuration validation This section describes the minimum to POST system requirement and system management configuration validation of the Dell system. Topics: • Minimum configuration to POST • Configuration validation Minimum configuration to POST The components listed below are the minimum configuration to POST: ●...

  • Page 101: Error Messages

    Table 55. Configuration validation error (continued) Error Description Possible cause and Example recommendations missing element (cable, risers, etc). Comm Error A configuration element is not responding System management Comm Error: Backplane 2 to iDRAC using the management interface sideband communication while running an inventory check. Unplug AC Power, reseat the element and replace the element if the problem...

  • Page 102: Chapter 8: Upgrade Kits

    Upgrade Kits The table lists the available After Point Of Sale [APOS] kits. Table 58. Upgrade kits  Kits Related links to service instructions Processors Installing the processor Risers Memory modules Installing a memory module Hard drives Hard drives SAS/SATA SSD Hard drives NVMe SSD BOSS N1 Installing the M.2 SSD module...

  • Page 103: Chapter 9: Jumpers And Connectors

    Jumpers and connectors This topic provides some basic and specific information about jumpers and switches. It also describes the connectors on the various boards in the system. Jumpers on the system board help to disable the system and reset the passwords. To install components and cables correctly, you must know the connectors on the system board.

  • Page 104: System Board Jumper Settings

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 105 3. Insert compute sled into chassis and power on the compute sled. 4. Power off the compute sled and remove the compute sled from chassis. 5. Move the jumper on the system board from pins 2 and 3 to pins 1 and 2. 6.

  • Page 106: Chapter 10: Using System Diagnostics

    Using system diagnostics If you experience an issue with the system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test the system hardware without using additional equipment or risking data loss.

  • Page 107: System Diagnostic Controls

    System diagnostic controls Table 61. System diagnostic controls  Menu Description Configuration Displays the configuration and status information of all detected devices. Results Displays the results of all tests that are run. System health Provides the current overview of the system performance. Event log Displays a time-stamped log of the results of all tests run on the system.

  • Page 108: Chapter 11: Getting Help

    Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical...

  • Page 109: Receiving Automated Support With Supportassist

    Dell. This information is used by Dell Technical Support to troubleshoot the issue. ● Proactive contact — A Dell Technical Support agent contacts you about the support case and helps you resolve the issue. The available benefits vary depending on the Dell Service entitlement purchased for your device. For more information about SupportAssist, go to www.dell.com/supportassist.

  • Page 110: Chapter 12: Documentation Resources

    This section provides information about the documentation resources for your system. To view the document that is listed in the documentation resources table: ● From the Dell support site: 1. Click the documentation link that is provided in the Location column in the table.
  • Page 111 Table 62. Additional documentation resources for your system (continued) Task Document Location Managing your system For information about systems management www.dell.com/poweredgemanuals software offered by Dell, see the Dell OpenManage Systems Management Overview Guide. For information about setting up, using, www.dell.com/openmanagemanuals > and troubleshooting OpenManage, see the OpenManage Server Administrator Dell OpenManage Server Administrator User’s...

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