Hands-Free Answerback - Panasonic KX-NS700 Feature Manual

9.1 H
9.1 H

9.1.1 Hands-free Answerback

Description
A proprietary telephone (PT) user with a speakerphone or optional headset can talk to a caller without lifting
the handset. If the user receives a call in Hands-free Answerback mode, a hands-free conversation is
established in the following method:
Type
Intercom Call
CO Line Call
Class of Service (COS) with Hands-free Answerback
Hands-free Answerback can be enabled only for specific callers based on the caller's COS setting. For
example, a nurse could call a room and the called extension will answer automatically so that the nurse can
check on the occupant of the room. However, other intercom calls would ring even if Hands-free
Answerback was set. Walking COS can also be used with this feature.
Conditions
•
Hands-free Answerback applies to:
Intercom calls and CO line calls, including calls directed to an incoming call distribution group (ICD) in
UCD or Priority Hunting distribution method. (→ 10.1.2 ICD Group Features—Group Call Distribution)
•
Hands-free Answerback for CO Line Calls
System programming is required to use this feature.
•
Hands-free Answerback for Calls From an Extension That Placed a CO Line Call on Consultation
Hold
Calls from an extension that placed a CO line call on Consultation Hold can be treated by this feature as
either intercom calls or CO line calls, depending on system programming. If treated as intercom calls, the
call will be established immediately.
When transferring a call from an analog CO line, users are strongly recommended to perform a screened
transfer, so that the outside caller is not automatically connected to an extension using Hands-free
Answerback when the extension user is absent.
Extensions that perform unscreened transfers often, such as operators, should have the Class of Service
with Hands-free Answerback feature disabled. Otherwise, transferred outside calls may be automatically
connected by Hands-free Answerback, even when the transfer destination is absent.
•
Secret Monitor
The beep tone heard by the called party before answering can be eliminated through system
programming.
•
Alternate Receiving/Calling Mode (Ring/Voice) Override
Hands-free Answerback overrides the Alternate Receiving mode preset on the telephone and the
Alternate Calling mode from the caller.
•
Hands-free Answerback with Headset
The Hands-free Answerback feature can also be used with a headset.
•
The Hands-free Answerback feature cannot be used with incoming calls from a UM/VM extension (the
same as with voice calling).
162 Feature Manual
Established immediately after a beep tone at the called extension
and the caller hears a confirmation tone.
Established after a specified number of rings, a called extension
hears a beep tone.
Answering Method
Document Version 2017-06