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LG SDWB24 Series Owner's Manual

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OWNER'S MANUAL
DISHWASHER
Read this owner's manual thoroughly before operating the
appliance and keep it handy for reference at all times.
ENGLISH
SDWB24**
www.lg.com
MFL71917418
Copyright © 2023 LG Electronics Inc. All Rights Reserved.
Rev.00_021523

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  • Page 1 Scan to see the online manual. OWNER'S MANUAL DISHWASHER Read this owner's manual thoroughly before operating the appliance and keep it handy for reference at all times. ENGLISH SDWB24** www.lg.com MFL71917418 Copyright © 2023 LG Electronics Inc. All Rights Reserved. Rev.00_021523...

  • Page 2: Table Of Contents

    Loading the Dishwasher Loading the Silverware Basket Loading the Lower Rack Loading the Upper Rack Loading the Cutlery Rack Adding Cleaning Products 39 SMART FUNCTIONS LG ThinQ Application Smart Diagnosis Function 43 MAINTENANCE Cleaning and Care 48 TROUBLESHOOTING Before Calling for Service...

  • Page 3: Read All Instructions Before Use

    IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE Safety Messages Your safety and the safety of others are very important. We have provided many important safety messages in this manual and on your appliance. Always read and follow all safety messages.
  • Page 4 • Do not grasp the power supply line or touch the appliance controls with wet hands. • Do not modify or extend the power cable. • If the product has been submerged, contact an LG Electronics customer information center for instructions before resuming use.
  • Page 5 IMPORTANT SAFETY INSTRUCTIONS • Fix the drain hose securely in place. • Use only detergents or wetting agents recommended for use in a dishwasher and keep them out of the reach of children. • Do not let children eat detergent or dishwasher rinse agent. •...

  • Page 6: Caution Statements

    IMPORTANT SAFETY INSTRUCTIONS • Connect the ground wire to the green ground connector in the terminal box. Tip Over Hazard • Do not use the dishwasher until completely installed. • Do not push down on the open dishwasher door. • Failure to follow these instructions may result in serious injury or cuts. CAUTION STATEMENTS CAUTION •...

  • Page 7: Product Overview

    • Do not remove the safety cover at any time. • To ensure reliability, each LG dishwasher goes through thorough quality control before it leaves the factory. • You may find water droplets or water spots from this process inside your new dishwasher.
  • Page 8 PRODUCT OVERVIEW Accessories Top Wash Impeller Upper Spray Arm Heat Dry Blower Detergent and Rinse Aid Dispenser Installation Brackets (2 ea) Drying Vent Cover Wood Screws (4 ea) Lower Spray Arm Hose Clamp Filtration System Steam Nozzle NOTE • Accessories are inside the silverware basket. Lower Rack (appearance may vary) Silverware Basket Upper Rack...

  • Page 9: Installation

    LG Electronics. The Guide may contain inaccuracies and/or typographical errors and may be changed or updated at any time by LGE without notice.

  • Page 10: Preparing Cabinet Opening

    10 INSTALLATION Securing Dishwasher in Cabinet Opening Final Installation Check Product Dimensions Back View 23 / " (603 mm) Flat-Blade Screwdriver Phillips Screwdriver Hole Saw min. 2 1/2” bit Electric Drill Gloves Safety Glasses Adjustable Wrench " (115 mm) " Tape Measure (134 mm) "...

  • Page 11: Preparing Water And Electrical Connections

    - Do not reuse an old hose. Use only a new hose when installing the dishwasher. The old hose could leak or burst causing flooding and property damage. Contact an LG Customer Information Center for assistance in buying a new hose.

  • Page 12: Preparing Dishwasher

    12 INSTALLATION Run the water supply line along the floor 6 1/ WARNING 2" – 7 3/4" (165 mm – 197 mm) from the left - Do not use an extension cable or adapter with side of the opening and tape it in place in this dishwasher.
  • Page 13 INSTALLATION Removable Shipping Brace Removing Packing Materials from the Interior The rear shipping brace can be removed if additional clearance is needed when installing the Remove all packing materials from the interior of dishwasher under a low countertop. the dishwasher before installing the appliance. Removing Lower Cover Attaching Installation Brackets For countertops made of wood or other materials...

  • Page 14: Sliding Dishwasher Into Cabinet Opening

    14 INSTALLATION NOTE • Open the door and grab the body frame and the top front opening of the tub to move or lift the dishwasher. Sliding Dishwasher into Cabinet Opening How to Slide Dishwasher Align the dishwasher with the opening. Make CAUTION sure the water supply line and electrical cable •...

  • Page 15: Connecting Water Supply Line And Power

    INSTALLATION Connecting Water Supply Line and Power Connecting Water Supply Line With the home water supply turned off, connect the water supply line to the inlet valve on the left front of the dishwasher. Gradually slide the dishwasher into the opening, making sure that the water supply line and electrical cable are passing freely CAUTION...
  • Page 16 16 INSTALLATION Insert a 3/8” strain relief through the hole NOTE in the junction box. Tighten the ring nut • The best location for the electrical conduit is on secure it in place. the right side of the back wall. Re-route the electrical cable before installation if the electrical conduit pipe is longer than 3”...

  • Page 17: Connecting The Drain Hose

    INSTALLATION NOTE • For drain hose installation, use the screw style hose clamp provided with this dishwasher in the silverware basket. • If connecting the dishwasher’s drain hose to the garbage disposal, be sure to follow your garbage disposal’s manual for proper installation instructions.

  • Page 18: Leveling Dishwasher

    18 INSTALLATION Remove the knockout plug from the Attach the drain hose to the waste tee with disposal. the hose clamp provided. Move the clamp into position and tighten it with a flat-blade screwdriver. CAUTION • If the knockout plug has not been removed, the dishwasher will not be able to drain properly.
  • Page 19 INSTALLATION supported fully by the 3 leveling feet and is not closing properly and the dishwasher will not turn hanging from the installation brackets. Failure to do so can result in leaks from the front of the dishwasher, errors, difficulty in closing the Adjusting Front Leveling Feet door, or failure to operate.

  • Page 20: Securing Dishwasher In Cabinet Opening

    20 INSTALLATION Securing Dishwasher in Cabinet Opening There are 2 options for securing the dishwasher. If the countertop is made of wood or a material that can safely be drilled into, secure the dishwasher to the countertop with the provided brackets. If the countertop is granite, marble, or a material that cannot be drilled into, secure the dishwasher to Drive a wood screw through the mounting...
  • Page 21 INSTALLATION • Make sure that all packaging materials have Error Code Possible Cause and Solution been removed. Drain hose is kinked or pinched. • Feed the drain and water supply hoses through the hole under the sink. Then gradually slide the dishwasher into the cabinet while pulling on the hoses under the sink to take up any slack.

  • Page 22: Operation

    22 OPERATION OPERATION Before Using WARNING • To reduce the risk of fire, electric shock, or injury to persons, read the SAFETY INSTRUCTIONS before operating this appliance. NOTE • Connect to the hot water supply only. The water supply temperature should be a minimum of 120 °F (49 °C) for better washing performance and shorter cycle time.
  • Page 23 OPERATION activate or deactivate display, refer to the Using the Option Setting Mode topic. • It is normal for the dishwasher to chime continuously if you open it during operation or just after the cycle ends. The dishwasher is letting you know that the interior temperatures of the unit are hot and to use caution when reaching inside.

  • Page 24: Control Panel

    24 OPERATION Control Panel Control Panel Features Power On/Off Button • Press this button to turn the washer on or off. • After the cycle is complete, the power automatically turns off for purposes of safety and economy. • If there is a power surge, power outage, or disruption of any kind, power is automatically turned off for safety.

  • Page 25: Wash Cycles

    You can stop the fan by opening the door after the cycle Use a dedicated cycle downloadable via Wi-Fi or ends. NFC. You must install the LG ThinQ smartphone app to download cycles other than the default Machine Clean cycle. Heavy...

  • Page 26: Options And Extra Functions

    26 OPERATION NOTE NOTE This cycle is for cleaning the inside of the • This high temperature rinse sanitizes dishes and dishwasher. Use the cycle without dishes in the glassware in accordance with the NSF/ANSI machine. It eliminates residual soils, odor, white Standard 184 for residential dishwashers.
  • Page 27 OPERATION • The Night Dry option is selected by default for Mode Description all cycles for which it is available, except the Normal cycle. Dry Boost Press the Dry Boost button once, for optimal energy efficiency. Delay Start Dry Boost Press the Dry Boost button twice, High for better drying results.

  • Page 28: Loading The Dishwasher

    28 OPERATION NOTE • The actual running time and cycle time displayed may change depending on options chosen, soil level, water temperature, and hardness of water. Therefore, display time and actual running time can be different. • Options are not available for Download Cycle. The Machine Clean cycle is the default Download Cycle. Using the Option Setting Mode •...

  • Page 29: Loading The Silverware Basket

    OPERATION Non-Dishwasher Safe Items Loading 12 Place Settings The combination of high water temperature and 4 6 5 dishwasher detergents may damage certain items. Do not wash the following items in the dishwasher. • Copper or anodized aluminum • Hand painted silver or gold leaf china •...
  • Page 30 30 OPERATION Loading 12 Place Settings Case 2 Loading Dishes & Pots Lower Rack Loading Tips: • Plates should be positioned upright and facing the center of the rack, and pots, pans and large dishes must be turned upside down. •...

  • Page 31: Loading The Upper Rack

    OPERATION Loading the Upper Rack Loading Dishes into the Upper Rack Loading 10 Place Settings NOTE • The silverware basket ships installed at the back of the bottom rack. For best performance, install it along the right side as shown. Loading 12 Place Settings Upper Rack Loading Tips: •...
  • Page 32 32 OPERATION necessary to remove the cutlery rack if one is Locate the assembly slot on the cup rack, present. (For models with cutlery rack) align the slot with the bar, and firmly pop the rack off the support bar on that side. •...
  • Page 33 OPERATION Loading Dishes & Pots on both sides. If the height is not the same on both sides, the dishwasher door will not shut and the upper spray arm will not connect to the water inlet. • There is a 2 3/16 inches (56 mm) gain in height when the upper rack is moved to the lower Height Adjustable Upper Rack position.

  • Page 34: Loading The Cutlery Rack

    34 OPERATION Raising the Rack To remove the back rack supports from the Lift the rack at the center of each side until the rack rails, hold a side rail with one hand, lift the locks into place in the upper position. It is not front of the rack, and firmly push the rack necessary to lift the lock levers to raise the rack.

  • Page 35: Adding Cleaning Products

    OPERATION Removing the Cutlery Rack Loading 10 Place Settings The entire cutlery rack can be removed if more space is needed on the upper rack for larger items. Always remove the cutlery from the rack before removing the rack. Pull the rack out to the end of the rails. Then, lift the front of the rack so that the rollers clear the stop on the end of the rail.
  • Page 36 36 OPERATION • Put detergent into the detergent compartment • Using liquid rinse aid improves drying before starting any cycle, except the Rinse performance by allowing water to drain off of (Download Cycle: P3) cycle. dishes after the final rinse. •...
  • Page 37 OPERATION If a prewash is desired, fill the recessed prewash compartment area on the lid with detergent. Adding Rinse Aid to the Dispenser The Rinse Aid Refill LED appears in the display when more rinse aid is needed. Close the lid to lock the dispenser. Rinse aid is dispensed automatically during the final rinse The use of rinse aid is recommended to prevent cycle.
  • Page 38 38 OPERATION Press Dry Boost to change the rinse aid dispenser setting. Each press of the button changes the setting one step from L0 to L4. Once the desired rinse aid dispenser setting is selected, press Start to save. Refilling the Rinse Aid How often the dispenser needs to be refilled depends on how often dishes are washed and the rinse aid setting used.

  • Page 39: Smart Functions

    Apple App Store on a smartphone. • Settings - Set the Rinse Aid Dispenser Level, Machine Run the LG ThinQ application and sign in with Clean Reminder, Signal Level and Clean your existing account or create an LG account Indicator Light.
  • Page 40 Make sure that the Wi-Fi is connected. your Internet service provider or refer to your wireless router manual. • LG ThinQ is not responsible for any network Press the Remote Start button and close the connection problems or any faults, malfunctions, dishwasher door to enable the Remote Start or errors caused by network connection.

  • Page 41: Smart Diagnosis Tm Function

    FCC RF Radiation Exposure LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost Statement of performing such distribution (such as the cost of...
  • Page 42 If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. • Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application.

  • Page 43: Maintenance

    MAINTENANCE MAINTENANCE To maintain performance and prevent trouble, it is important to check the outside and inside of the dishwasher, including filters and spray arms, at regular intervals. WARNING • When cleaning the outside and inside of the dishwasher, do not use benzene or thinner. Otherwise, it may cause fire or explosion.
  • Page 44 44 MAINTENANCE NOTE NOTE • The warranty provided with the dishwasher does • For best wash performance, clean the filter after not cover service costs directly associated with each load. If food debris remains in the filter, it the cleaning or repair of the external drain air may cause an odor.
  • Page 45 MAINTENANCE Cleaning the Spray Arm If the spray arm holes are blocked by any food residue, dishes may not be cleaned well due to improper water spray. It is recommended that the spray arms be cleaned once every two weeks. Cleaning the Lower Spray Arm Make sure that the water jet holes are not NOTE...
  • Page 46 46 MAINTENANCE Cleaning the Heat Dry Blower Remove food particles by rinsing or shaking the spray arm. CAUTION • To prevent the possibility of odors coming from If any food residue blocks the spray arm the heat vent, remove food residue caught in the holes, remove it with a pin or any sharp tool.
  • Page 47 MAINTENANCE Remove any debris with a brush, if needed. The cover can be cleaned under running water. Allow it to dry before reassembling it to prevent water from entering the blower tube. CAUTION • Do not allow water, detergents, or other foreign substances inside the tube.

  • Page 48: Troubleshooting

    LG dishwashers are designed to be used in conjunction with a rinse aid. Using a rinse aid will maximize the amount of water that has already been sheeted away from the dishes before the dry cycle begins.
  • Page 49 No, you don't need to pre-rinse the dishes before loading especially if using the Normal and Auto cycles. The dishwasher washes dishes clean without pre-rinsing. User Support Videos For further assistance, there are videos and tutorials available through the LG.com website.
  • Page 50 50 TROUBLESHOOTING On the www.lg.com home page, click on the Support menu tab to bring up the menu selections. Select Video Tutorials. Select a product category and then pick a topic or search a keyword. NOTE • Scan this QR code to quickly access the video search page on the LG website.
  • Page 51 Problem Possible Cause & Solution Heater circuit failure. • Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1- 888-542-2623 (Canada). Water temperature sensor error • Please call an LG Electronics Customer Information Center at 1-800-243-0000 (U.S.A.) 1- 888-542-2623 (Canada).
  • Page 52 52 TROUBLESHOOTING Problem Possible Cause & Solution Dishwasher operates Dishwasher is connected to cold water. too long. • Check the water supply connection or water heater setting. (Heating cold water takes longer.) Water remains in tub Drain hose is kinked or clogged. after completion of •...
  • Page 53 TROUBLESHOOTING Performance Problem Possible Cause & Solution Odor The previous cycle was stopped before completion and residual water remains in the dishwasher. • Turn on the power, run the Cancel cycle option to remove the residual water, then run the 1 Hour cycle using detergent but with the dishwasher empty.
  • Page 54 During Wi-Fi setup, the app is requesting a password to connect to the product (on certain phones). • Locate the network name which starts with "LG" under Settings > Networks. Note the last part of the network name. - If the network name looks like LGE_Appliance_XX-XX-XX, enter lge12345.

  • Page 55: Limited Warranty

    Should your LG Dishwasher (“Product”) fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG will, at its option, repair or replace the Product. This limited warranty is valid only to the original retail purchaser of the Product (“You”) and applies only when purchased lawfully and used within the United States including U.S.
  • Page 56 Or by mail: LG Electronics Customer Service P.O. Box 240007 Huntsville, AL 35813 ATTN: CIC PROCEDURE FOR RESOLVING DISPUTES: ALL DISPUTES BETWEEN YOU AND LG ARISING OUT OF OR RELATING IN ANY WAY TO THIS LIMITED WARRANTY OR THE PRODUCT SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION, AND NOT IN A COURT OF GENERAL JURISDICTION.
  • Page 57 Notice of Dispute. In the event you intend to commence an arbitration proceeding, you must first notify LG in writing at least 30 days in advance of initiating the arbitration by sending a letter to LG at LG Electronics, USA, Inc. Attn: Legal Department- Arbitration 111 Sylvan Avenue, Englewood Cliffs, NJ 07632.
  • Page 58 58 LIMITED WARRANTY Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by...
  • Page 59 ARE NOT PERMITTED. PLEASE SEE THE SECTION TITLED “PROCEDURE FOR RESOLVING DISPUTES” BELOW. Should your LG Dishwasher ("Product") fail due to a defect in materials or workmanship under normal and proper use, during the warranty period set forth below, LG Electronics Canada, Inc. ("LGECI") will, at its option, repair, replace or pro rate the Product upon receipt of proof of the original retail purchase.
  • Page 60 (ASC), as determined by LG Canada. If your Product is located outside a 150 km radius from a ASC, as determined by LG Canada, it will be your responsibility to bring the Product, at your sole expense, to the ASC for in-warranty repair.
  • Page 61 If you and LG are unable to resolve the dispute within 30 days of LG’s receipt of the Notice of Dispute, the dispute shall be resolved by binding arbitration in accordance with the procedure set out herein.
  • Page 62 Limited Warranty. Opt Out. You may opt out of this dispute resolution procedure. If you opt out, neither you nor LG can require the other to participate in an arbitration proceeding. To opt out, you must send notice to LG no later than 30 calendar days from the date of the first consumer purchaser’s purchase of the product by...
  • Page 63 LIMITED WARRANTY Make certain that no dishes or Poor wash results caused by utensils are in the path of the improper loading or over stacking: spray arms. wash arm won't rotate or soap Do not place one dish on top of dispenser is held closed.
  • Page 64 LG Customer Information Center For inquiries or comments, visit www.lg.com or call: U.S.A. 1-800-243-0000 1-888-542-2623 CANADA Register your product Online! www.lg.com...

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